Birdeye

Avantages

I like the user interface the most. Everything is laid out perfectly.

Inconvénients

When sending surveys to customers via text and email, we have trouble with non-Canadian numbers. Also, if an email is invalid, the text sometimes doesn't send. If the phone number is invalid, the email sometimes doesn't send.

Avantages

I like Birdeye. It has many options to help direct and manage multiple social media sites; and it’s user-friendly. It also offers options for auto-reply and auto-populate. This feature helps streamline the process when replying to client reviews, comments, and inquiries.

Inconvénients

Nothing at the present time that is least helpful when utilizing Birdeye.

Alternatives envisagées 

Yext et Podium

Pourquoi passer à Birdeye

ease of using , user-friendly, professionalism and availbility of Birdeye support staff

Avantages

Birdeye is very easy to use for reviews. Everything is laid out nicely and never have issues.

Inconvénients

I wish that when someone reviewed on Birdeye that it would automatically review on the other platforms.

Avantages

Easy to use, and fast. Really helps with organization.

Inconvénients

Was a little confusing at first but we figured it out quickly.

Avantages

I enjoy how user friendly Birdeye is, everything I need for reviews for our company is all in one place.

Inconvénients

I don't like how I don't know every capability in Birdeye, but that's not at fault of Birdeye they have lots of help and seminars.

Avantages

We love how easy it is to request reviews from our customers. We can automate the requests and customize them.

Inconvénients

The interface was a little daunting at first, but the customer service team helped us get up to speed quickly.

Avantages

The review request automations are great for us. As we complete jobs, we send out review requests to our customers and vendors. Great to hear what went well...and what needs some attention.

Inconvénients

There really aren't too many things that I don't like. The software didn't easily integrate with our project management software but customer support helped us overcome that!

Avantages

Generated reports is very helpful when figuring out our customer input.

Inconvénients

Navigation can be tricky to figure where everything is at.

Avantages

Since we got Birdeye, our google reviews went from 46 to almost 1000 in less than 1 year!!! We LOVE IT!! The ability to text patients, confirm appointments via text etc… changed our practice to the better and saved us hours on the phones!!

Inconvénients

I I would like the address book to have more fields so we could search lists according to what we are looking to text….

Avantages

I like being able to quickly send a review request to my subcontractors after they finish their work on a project. I know it helps our company and it let's me know how things went in their eyes.

Inconvénients

I really don't have any complaints. It'd be great if it integrated with our project management software but hopefully soon.

Avantages

The ease of integration and automation to dental practice management systems for us and our clients is superb. Super simple to install. Customer service has also been superb, they are dedicated to solving problems.

Inconvénients

The actual interface can sometimes be a bit difficult to navigate.

Avantages

Dashboard is user-friendly and replying to reviews directly or with templates is a breeze.

Inconvénients

I wish it was compatible with our site software so review requests did not have to be uploaded by hand.

Avantages

we can maintain great google reviews more easily

Inconvénients

i cant really think of anything that we dont like

Avantages

Birdeye has helped us increase our online reviews which will eventually move us up the page on Google. Really good for our industry.

Inconvénients

All the features were a little overwhelming at first, but the training and customer support helped us out.

Avantages

It was simple to request our subs and vendors to submit a review once a project was complete.

Inconvénients

It was a little complex at first, but the onboarding team helped to smoother that process out.

Avantages

Birdeye lets me get messages to the office quickly through our website chatbot. They can also direct messages to me as needed.

Inconvénients

Nothing really. Once I got passed all the many features and locked in to the parts I needed, it was easy going.

Avantages

Review management with Birdeye has helped me and our company a lot. We get quick feedback and it helps our company's online rep.

Inconvénients

The dashboard was a little tricky at first but the trainers helped out a ton.

Avantages

I like the fact that is easy to use and manage

Inconvénients

Can be difficult to integrate with other systems

Avantages

One of the best things about Birdeye is the customer service. Our agency rep [sensitive content hidden] has been spot on answering our questions and getting resolutions to any issues we have. He has also been very supportive, providing assets to help us grow.Our clients would most likely not have a review system in place without us bringing a solution to the table, and Birdeye has allowed us to provide this comprehensive solution to help build our client pages on social platforms.

Inconvénients

There are some small glitches with the connections, but that seems like an issue with a lot of platforms that are using API connections. You have to monitor your connections to make sure everything is still running smoothly. The monthly recap is a great way to identify missing connections but you still need to make sure things are connected properly.

Alternatives envisagées 

Broadly et Podium

Pourquoi passer à Birdeye

Value and customer service

Avantages

The website chatbot has been a great addition to our website and helped our customer and employee communication. The intuitive answers are a huge benefit.

Inconvénients

Nothing is too major but the dashboard can be a little difficult to navigate initially. The customer service team was a great help though.

Avantages

reviews and messages are always on track with this software

Inconvénients

there is nothing that i don't like at the moment

Avantages

Product was easy to use. The ease of navigating the website and app was friendly.

Inconvénients

Initially overwhelming, but customer service was helpful.

Avantages

Birdeye is a great way for us to send out review once a project is complete.

Inconvénients

When we first got Birdeye it took me a bit to adjust and navigate.

Avantages

It provides a single page to see various messaging platforms (Facebook, Instagram, SMS, etc.). So, we can see all in one page, instead of having to go to different platforms.The Reviews page is nice. You can link your third-party review pages (Facebook, Google, BBB, etc.) and have one single link that provides the customer the opportunity to review your business in the platform of their choosing. You can also see the amount of reviews you achieved in certain periods (months, quarters, years), and provides you the ability to establish a goal of number of reviews (ex. 25 reviews in a month).

Inconvénients

The messaging page becomes a cluttering mess if you have multiple users working the messages. You can assign chats to a certain user, but in the main page (where you see all messages) you still get the mess of every chat even if it's already assigned. So, it becomes messy, enough to uninspire you to work with the platform.The mass text messages feature creates a total chaos in the messages window when you start receiving replies. The platform does not provide features to organize your messages.All of our employees decided to use other platforms in order to work because the Birdeye platform was simply too messy.Regarding Birdeye's customer service and support, it's like speaking to a brick wall. They don't value you as a client. When you want to remove a feature because you know you will not use it, they ignore you. When you want to cancel your account, they don't care and force you to be another full year with them.

Avantages

easy to use , easy to integrate other platforms great tool to chat and have all the real time feedback from customers

Inconvénients

we are not able to communicate ont he negative reviews with customer and offer solutions

Avantages

Can put all of your reviews in one area on your website

Inconvénients

Some of our customers complained about the birdeye reps that would call them.

Avantages

I like that we are able to capture our customer's feedback and perception of us so we can continue to be better for them.

Inconvénients

I am still continuing to learn functionality and everything the platform is capable of.

Avantages

The only software company that didnt hand me off to another account executive once they onboarded me.

Inconvénients

As much as I love the UI. They could open it up a bit more for customizations

Alternatives envisagées 

Yext

Pourquoi choisir Birdeye 

Cost, complete software, support and simplified services.

Logiciel antérieur 

Airtable, Reputation et Yext

Pourquoi passer à Birdeye

Cost, the ability to turn on and off features and the amazing support and follow up I got during the sales process

Avantages

The product works as advertised, even though there are competitors that are far cheaper.

Inconvénients

They nag you constantly about upselling different features. They call frequently to offer "support", but it is really just sales. They notify you about EVERYTHING except when it is time for billing renewal, which they do automatically with no notification, no way to cancel, etc. Really irritating service and deceptive billing.

Avantages

I enjoyed how easy it was to navigate around the site and also interacting with customers was a breeze.

Inconvénients

I do wish some of the features like viewing the closed cases were a little easier to access.

Avantages

It's helped streamline our review request process as well as give our clients a way to reach out on chat which has saved us a ton of time and gotten us more sales.

Inconvénients

Having to create an API to connect to our POS but that's just because our POS is specialized, I don't think that's anything on Birdeye lacking. They've been great throughout the process and will only be better once we're linked.

Avantages

Automation on review response. Ease of communication with some of the functions like negative reviews.

Inconvénients

The interface of updating listings. Too much manual updates to do on our own, very dependent on requesting updates.

Avantages

The platform is user-friendly which is very beneficial to both the client and us as we help manager their brand. When we run into any issues or have questions, the Birdeye support team is there to help.

Inconvénients

Issues with Google Website override links not displaying correctly. Otherwise, the platform is great!

Avantages

The customer service and reviews have been a big part!

Inconvénients

It’s very expensive. Everything else is great!

Avantages

We have greatly appreciated the integration with our operating system to send out requests for reviews to better improve our business processes.

Inconvénients

None so far. We have been satisfied with the function and follow up to address any issues.

Avantages

I like the auto-post feature to social networks for reviews

Inconvénients

I wish the templates were more customizable. Wish it could track reviews sent via email.

Avantages

reviews and chat with the app to see who asks questions

Inconvénients

customer service too many emails and too many rep changes as a partner a different rep every so many months

Avantages

It takes some of the work away from staff (manually sending review requests and cross posting to social media)

Inconvénients

That it takes 4 separate calls to complete the set up and integration

Avantages

The ability to direct customers to multiple review sites has allowed us to target key review platforms and have an immediate impact. We have been piloting Birdeye for one of our office locations and the results have been amazing. So far, in about 7 months, we have increased our Google reviews +110%, Facebook +68% and BBB +260%. I've also run some preliminary numbers on impact of organic search traffic and early indications suggest that Birdeye has given us at least a 5-10% boost in "discovery" searches on our GMB page. The ease of use of this software has been great. The automations have freed up time to focus on other things. The webchat has also been a very effective tool to get ahead of potential issues and keep customers happy, or at least prevent them from getting overly upset. That's been an added bonus for sure. The website review widget is a nice feature - putting our growing / positive online reputation on prominent display when our customers visit our website.

Inconvénients

I would like some more integration with google analytics. We do get some spam that comes through the web chat - not an unusual amount, but it is a bit annoying and seems to come in waves.

Alternatives envisagées 

Podium

Pourquoi passer à Birdeye

the fact that it could do webchat and referral automation was what put me over the edge

Avantages

We use Birdeye for a multi-doctor practice. The reviews are sent to our patients after they leave our office. I check the dashboard regularly and respond to received reviews. The dashboard is easy to use.
One feature that I appreciate is that each review states which location the patient was seen at and which doctor saw the patient.
I can also "add a tag" with the name of the doctor that referred our patient to our practice.

If I am looking for a review to use for a radio ad or in a marketing piece, I can search the reviews by doctor, location, procedure done, or key words.

On a side note, we have a contest each month in our office of which doctor and team received the most reviews for the month! This encourages our team members to provide the highest quality of service to our patients and they also remind the patient that they are getting a review request and to please fill it out.

Inconvénients

Years ago, when we first joined there were glitches in the software and the review requests would not send out. I could always tell because I would stop receiving reviews.

Avantages

Birdeye's ability to integrate with a wide variety of patient management systems (PMS) for review generation is exceptional and sets this product apart from anything else we can find. Our clients use a wide variety of PMSs, and Birdeye integrates with nearly all of them. If they don't they'll work on finding a solution to bring automation to the system.

Inconvénients

We have a large number of clients that use this system and during the sales process we were told that all we needed to do was provide a CSV of their names & locations, and the onboarding team would handle it. Unfortunately, that was not the case. We had to manually configure a profile for each of our clients.

Also, the continually cross market to existing clients. For example, we have a client that has multiple locations. Most of the locations are managed through our Birdeye account, while one location has it's own Birdeye account not tied to us. The manager of that one location continues to receive messages from Birdeye saying that they really should bring the other locations onboard and also says that nothing is being done with the locations we manage. Every time they send a message we request that Birdeye flag that the other locations are in our account - for some reason they won't. It's been a major issue for some of our larger clients with multiple locations spread across different Birdeye accounts.

Alternatives envisagées 

Grade.us

Pourquoi choisir Birdeye 

Birdeye's integration with our client's patient management systems was a game changer.

Logiciel antérieur 

Yext et Grade.us

Pourquoi passer à Birdeye

Birdeye's integration with our client's patient management systems was a game changer.

Avantages

Fairly easy user interface - although sometimes at the cost of functionality (or self-customization).
Nice dashboard for our Clients to view their Reviews and Reports if they want.

Inconvénients

Not easy to pull reports with every view I want (without making a "feature request" to add that report or view that I want. Also, Help topics are not nearly detailed enough to describe why to click ON/OFF each setting option (for instance) - and what impact that would have for functionality or user control (or notification).

Avantages

The ability to get more reviews on google

Inconvénients

Lots of issues with integrations and billing but most of all I purchased Yext through them and was given Synup! I was lied to and when I called them out on it they said oh we will give you Yext now, I asked for a refund and they said they were working on it, I found this out at the end of July or beginning of August then I told them I would not be renewing my 25 locations, they then said they would send me a new contract, tried to get me to sign a 3-year contract, I refused and said I wanted to drop down to 10 locations, they then sent me a new contract for one year, I didn't sign, then they auto renewed, I'm reporting them to the state attorney! Also everyone I dealt with was fired or left!

Alternatives envisagées 

Swell et Podium

Pourquoi choisir Birdeye 

They bait and switched said I could bring back all the old clients that I originally brought to BirdEye back to my agency and then once the contract was signed said I couldn't!

Pourquoi passer à Birdeye

They bait and switched said I could bring back all the old clients that I originally brought to BirdEye back to my agency and then once the contract was signed said I couldn't!

Avantages

Absolutely EVERYTHING. For anyone who is tasked with being responsible for learning, implementing, and maintaining rigorous company reviews, quickly and with little to no instruction, the very reviews that Google proffer up upon searching either the respective company or simply the general industry, the reviews that are responsible for having an enormous impact on our first impression of a company and that are shown to the entire internet, those reviews, THIS exact software, this exact company BirdEye, IS what and all you need. Pinky swear. They have seriously taken this tremendous and immensely important component to a business' success and neatly packaged it into a one-size fits all, super intuitive, beyond simple to use and master and even FUN package. You WILL beast/slay the ever-present review dragon, you WILL please your boss and coworkers, as the reviews, rendered timely, efficient, and simple, keep gushing in. No matter the company's industry or scope of business, BirdEye IS THE eye in the revered review sky. Fly little review master, FLY!

Inconvénients

Honestly, I found using BirdEye to be so fun, I realize I may be quite the outlier there, but as this is such a streamlined and easy set of steps, the same taken for each you send, doing the day's reviews is an almost therapeutic endeavor. I kid not. And I was so so grateful for how quickly I was able to understand and implement the process, having never been inconvenienced or plagued with ANY issues or problems or hiccups, I'd be remiss if I didn't say that may be there should be an appreciation show dedicated that we can call "BirdEye for the Queer AND Straight Guys." No cons.

Avantages

Amazing dashboard to manage your business locations to monitor the reviews and respond them on time. Great way to address any customer grievances and collect feedback

Inconvénients

Customer service needs some improvement to address few bigs regarding delay in response to reviews

Avantages

Best thing for us about Birdeye is the integrations with multiple dental patient management systems. Most offices don't want to take the time to learn a new platform so integration is key and Birdeye has the most options.

Inconvénients

Support is all about closing tickets and not really about fixing problems.

Alternatives envisagées 

Weave et Podium

Pourquoi choisir Birdeye 

Yext owns your profiles in the platforms so if you leave you have to start from scratch. Not good.

Logiciel antérieur 

Yext

Pourquoi passer à Birdeye

Birdeye had the most depth of dental system integrations of all the platforms

Avantages

My favorite part about this software is how user-friendly it is. We work with small businesses and help them gain reviews, and it is so easy walking them through the system. Not only is it user-friendly but it is visually appealing when you are using the software, or even receiving a request from the system.

Inconvénients

I would like to see more opportunities with integration, and more hands-on help with solving issues when it comes to integrating.

Avantages

We tried a few different review management systems but BirdEye was the most established one. They offer great deals for marketing agencies that are looking to whitelabel the software and offer it to clients as part of the marketing packages. This was a huge plus for us.

Inconvénients

Software can be clunky. Think of BirdEye like Salesforce, they're the biggest in the space because the software is good but it can also be rather clucky to use. Other review management systems were more streamlined but I think BirdEye more than makes up for it with customer service and support.

Alternatives envisagées 

Sprout Social et Podium

Pourquoi passer à Birdeye

We could whitelabel BirdEye and they had very attractive packages if you were purchasing many licenses for clients. They also have great integrations like with SIKKA that allows us to automate the collection of reviews for our dental clients.

Avantages

ease of use and they continue to offer more products

Inconvénients

Nothing---they fix any issues along the way and that is all you can expect.

Alternatives envisagées 

Podium

Pourquoi choisir Birdeye 

Better performance all around--best move we could have made! Highly recommend to others.

Pourquoi passer à Birdeye

BirdEye is more of a partner

Avantages

So sad because they actually have a decent platform but we have tried on multiple occasions to cancel our membership because our new system has a similar feature that took the place of this. We have called, emailed, etc and our Rep doesn't call us back once he knows we are trying to cancel. Then magically when he finally calls us back he informs us that we just missed the cut off to cancel and were stuck for another year. Another $4200 down the drain. Don't take my word for it, take all the rest of people who have met the same fates word for it by reading all other negative reviews online. Sad when any company who is supposedly doing legitimate business has to trap you with this auto renewal and then claim its our fault for not canceling in time. Now they are saying I cant do anything until September again even though we have tried multiple times to cancel this.

Inconvénients

You can never get out of your contract that supposedly you are suppose to be able to after the first year. The Rep knew we were trying to cancel but yet finally got a hold of us after the "cut off" date that auto renews us. I cant believe when you have been a loyal customer for 3 plus years they still feel the need to trap you into this. I understand the first year but after many years to trap you like this is horrible business practices. I dont want any money back, all I want is to be done. It served its purpose but now Im done but they claim Im stuck until September but Im not even allowed to put in a future cancellation request. No I have to go through the whole year and try all over again to get a hold of them in there slim cancellation window and Im sure they will magically avoid our call and then magically not call us back until after its to late. My advice to anyone is find a company to do this same thing for you that doesnt have this fine print auto-renewal because you will stuck just like I am.