Pure Chat

Avantages

I like being able to see who is currently looking at our website, which page their on, how long they've been looking at it. Also being able to compare it to the previous week is cool.

Inconvénients

A better alert when new chats were coming in would help. Like a notification that would pop up on your screen and stay there until you acknowledge it.

Avantages

Very easy to use. Tried it in my photography website which was developed using wordpress. You can get a free version to try it our. it is really worth it. It also has a very user friendly interface. It allows you to customize the chatbox, manage teams and also to obtain reports.

Inconvénients

chat notifications sometimes takes time. It also does not log you out, even with sometime of in activity. Needs improvements.

Avantages

Este chat se muestra como una herramienta sencilla para un usuario básico donde se puede mantener un registro completo y detallado del tipo de usuario que accede a la web así como datos geográficos o de tendencias. El diseño es muy sencillo ya que los parámetros que se muestran son básicos y necesarios para mantener el intercambio con el cliente.

Inconvénients

Este software presenta funciones muy limitadas, en primer lugar al no contar con un registro de conocimiento demanda que el usuario deba responder a los mensajes de forma directa ampliando así el tiempo de respuesta al cliente. No cuenta con funciones de chatbot, así que no es asistencia 24/7.Por otro lado, el número de canales de asistencia se limita a la página web por lo que al contrario que otras aplicaciones no permite insertar correo electrónico o redes sociales en el mismo sistema, reduciendo el tiempo de respuesta en dichas plataformas. Tampoco incluye preguntas frecuentes en su uso. Las funciones que permite el chat son muy limitadas, y el envío de imágenes en muchas ocasiones requiere un gran tiempo de espera.

Avantages

Overall Pure Chat is a great software to that can help business owners increase their overall profits.

Inconvénients

Its an overall good software product and can help bring in many customers.

Avantages

I like Pure Chat as it can be easily installed on our website and clients are using it to contact us.

Inconvénients

I don't think I have encountered any hiccups with this very promising Pure chat software. Truly strong.

Avantages

Pure Chat offers an amazing list of features and functionality that serves, literally, any industry. After reviewing this product for a client to use on their website, I adopted it for my own. Pure Chat is a complete chatting application that even offers an entry level free version to let you try it out. And even at this level, despite its branding and some restrictions in features, it offers a full view of their functionality.

Pure Chat is easy to use, configure and setup. It has a simple interface for obtaining code snippets for your website. Integration with WordPress websites are an absolute breeze. Pure Chat lets you customize the chat box, setup canned responses for online and offline modes, add and manage teams, obtain reports, and even transcripts of the conversations.

The Pro version adds even more with real-time analytics, visitor tracking, unlimited contacts, removal of their branding, use of Pure Chat in unlimited number of websites, setup of trigger alerts and actions, SMS notifications, export and support. They even offer an affiliate program you can benefit from as well.

Pure Chat offers an amazing list of third party integrations through Zapier. 500+ to be precise. Need one that is not on their list? Try their guidelines to build your own. The possibilities are endless.

If you want to take advantage of the added Pro features, you can even get to try it for 7 days before committing to the subscription.

Inconvénients

I have been using Pure Chat for a few months now and cannot find any cons I can speak of. The features in my account allow me to perform the exact features I need.

Avantages

I find that Pure Chat app best for answering questions because one of my websites doesn't get a lot of visitors and one of the things that I like in Pure Chat is that I can use it in my mobile phone and it is so useful because I can answer questions whenever I go out

Inconvénients

In my perspective there is no negative in this software because it succeeds in doing what it set out to do.

Avantages

Pure Chat is absolutely free of cost software with exciting features like offline chat, website visitor tracking, proactive chat and many more. Pure chat is useful for small and mid sized organizations to manage their website visitors and customer experiences. The software is fully secured and their plugins are readily available in wordpress that can takes few seconds to download and install.

Inconvénients

Pure chat has all the necessary features the only cons which i observed is that sometime i received the chat notification with little delay other than that everything works very well for me.

Avantages

At the cost, Purechat is an extraordinary client support administration for any site. It permits agents to assist clients with settling on items as well as help them with their orders or any issues they are introduced. Purechat is not difficult to introduce simply by dropping a piece of code

Inconvénients

I could do without that I must have the page open on my program. I don't necessarily in all cases make sure to open it and put that I'm free. In the event that there was a PC application that opened naturally and sent me warnings it would be truly help.

Avantages

I really like the product and its features. It has all the features like rebranding, collaboration and work, file sharing, faq builder, canned messages etc

Inconvénients

Not at all happy with their analytics, mobile applications. This could be improved

Avantages

AI chat bot on my website, easy to use, cost (free), and ability to integrate with other systems through Zapier

Inconvénients

It can become rather "bulky" when you have multiple decision trees set up in the AI chat dialogue. It would be a nice feature if the programers could make new screens or subsections for the decision trees.

Avantages

For the price, Purechat is a great user support service for any website. It allows representatives to help customers decide on products as well as help them with their orders or any issues they are presented. Purechat is easy to install by just dropping a snippet of code.

Inconvénients

This might not be the case for all websites but sometimes the Purechat widget might need custom coding to style it in place. It for the most part is easy to install but with some help with one of their representatives we were able to add a few lines of code to make the widget appear correctly (it was lined a few pixels off).

Avantages

I like how easy this program is to use and allows potential clients to email me if I'm not available or Active on the website. I also like that it saves the transcripts and client contact info. Also shows where the client is located and how many times they have visited the site.

Inconvénients

I don't like that I have to have the page open on my browser. I don't always remember to open it and put that I'm available. If there was a computer app that opened automatically and sent me notifications it would be really help.

Avantages

Complemented by other software we increase the range of attention to citizens suffering from health diseases. With a real-time attention, having schedules and a qualified staff, we serve people according to their doubts and complaints.

We also find it very important the solutions that Pure Chat offers us to personalize the different sessions, making the attention personalized and with case knowledge.

Inconvénients

Thanks to the permanent use of this software, and the tests we have done in relation to the number of people served, the time and the quality of the service, we have no contra in relation to this software.

Avantages

Attention to the public is one of our most important premises when working in the consortium.

Pure Chat has been an excellent ally for us since it has brought us closer to customers who for one reason or another want to share their concerns, observations, complaints and compliments with us. This interaction gives us inputs to improve our service from many points of view, either from the quality of the flights, the sale of tickets, the schedules arranged for the flights, the quality control in the handling of the luggage, among many other things , which, make me recommend this software.

Inconvénients

I do not have any type of complaint about this software since, since we used it in our consortium, we have only obtained benefits, praise from the users and optimization in the work

Avantages

If you're looking for a solid, FREE live chat software for your blog or website, take a look at Pure Chat. Other than the awesomeness of being free, Purechat's actually a really solid contender to something like tawk.to or Olark. First, I really like the UI. It's very slack-esque and super sleek. If you work with your team, you can have 3 operators on the Free plan, and that's sort of plenty for startups. The best thing about Purechat is the Mobile apps (currently supports iOS and Android), you never miss a beat when it comes to chatting with your website vistors.

Inconvénients

There's nothing to really dislike. It's a solid app and works fine on both Wordpress and HTML sites. The free plan is free...so there's no reason not to try this out.

Avantages

I don't need to check my phone or receiving "unnecessary" calls from my customer because I have this software. I can leave bot to reply if I'm not active or just Away From Keyboard for a while. I check on the chat history in case there's are something wrong. This app can be accessed on Android and iOS too.

Inconvénients

Notification seems late for a few minutes and sometimes when I reply to the message the customer already offline or leaving the website. The pricing still kind of high for startup companies or small business

Avantages

Pure chat does the job for our cx team communicating with customers. It hasn't let us down in any way yet.

Inconvénients

I have used inercom and drift before. I'm afraid pure chat doesn't have much more functionality than either of those.

Avantages

Pure chat is perfect for bridging the gap with your customer and massively improves the user experience. It's there for general questions and knowledge, but it's also perfect for troubleshooting and feedback. It's a very straightforward tool that puts you in direct connection with the very people you are hoping to reach.

Inconvénients

It's a powerful tool all around. Outside of a few odd hiccups here and there with connection, there is nothing in particular I can think of that I dislike about the product.

Avantages

What I liked most about the software is the ability to have customizable widgets which help align our company objectives with the use of Pure Chat.

Inconvénients

The limit of SMS notifications that come with the pricing plan.

Avantages

PureChat makes it easy for us to talk to our customers online, in real time. Nowadays, people don't pick up the phone, they hop online. We can connect instantly with them with PureChat and their app.

Inconvénients

There's no way to detect an internet troll in the chat app so we deal with a lot of negative or disgusting comments from people that are obviously bored.

Avantages

I actually used this platform at my last job. It was very easy to use. I was able to see which agents were online and available and who was participating in the chat. It was also easy to customize the interface of the chat on your website. I didn't need to do any coding.

Inconvénients

I can't think of anything besides there could be more customizable options of the look on your site.

Avantages

Adding the Pure chat to our website was very easy and straightforward. Pure has a simple and easy to use interface. Our office was using it in literally minutes.

Inconvénients

A few more customization options on the chat widget would be helpful.

Avantages

The best thing I like about this it is free in cost. It s mobile application is also good to make us in touch with our clients. We can also change the chat box to match a page and can see only what information we want to see.

Inconvénients

Sometimes we have face issue while opening new chat. Rest there is nothing dislike about pure chat

Avantages

Very easy to set-up, the interface is intuitive and allows assignment of chat representatives in no-time. For small companies providing multiple services, the same rep can assist in more than one website with no complications. The mobile app is a life-saver to optimize costs, as anyone in your organization can become a chat rep at anytime/anywhere. This tool has all the options you may expect from a chat software, including the ability to integrate with other platforms as in my case, the CRM.

Inconvénients

Pricing-wise this tool is comparable to all other solutions in the market (and none is cheap). I don't have any complain as it changed the way customer service was provided in my company.

Avantages

I really like that it's quickly implementable on a webpage.

Inconvénients

Not really a fan of some of the quirks - the push notifications to iOS only work sometimes.

Avantages

Great interface, you can customise the live chat to quite a large extent, it's easy to use and set up

Inconvénients

The interface could be a little more user friendly and more options to customise front end would always be appreciated

Avantages

There is a free version for those of us that don't have to have a lot of stats. It does not go by volume and was easy to set up. It allows for time on and time off, its easy to add to your website, and support has been great. Just in case I am unable to review artibot.ai This auto attendant (bot) by the same company is invaluable and I would not be without it.

Inconvénients

The notifications on my mobile phone are sometimes missed so I miss the chat on the mobile app. Granted, the notification happens but I cannot get the sound to be loud enough for me to hear. I have to change this but no luck yet. The good thing is the person does have to leave an email so I am able to make contact on missed chats.

Avantages

Pure chat is great for any business, or individual to access and is highly recommended! Great customer support and not expensive at all!

Inconvénients

There is honestly nothing I didn't like.

Avantages

Pure Chat allows you to easily and quickly chat with customers and answer any questions they may have online.

Inconvénients

Sometimes notifications do not go off causing you to miss a chat.

Avantages

Pure chat is a software which allows you really easily add live chat feature to your website. This solution is ideal for small businesses who do not have the resources or financial possibilities to create a live chat solution by themselves for costumer support feature for exaple.

Inconvénients

In the beginning, it might be bit difficult to understand and combine this solution to your website, but usually with time you get a hang of this software, and everything smoothens.

Avantages

The software was pretty easy to install on the website and select different branding tweaks

Inconvénients

The mobile app has a few bugs that need to be ironed out, had issues of being logged me out

Avantages

I thought that adding a live chat feature to your website would be a lengthy and tiresome process, but Pure Chat showed me that it can actually be really easy. Not only was I able to quickly add a beautiful widget to my website to let prospective clients directly interact with me, but it also gave me useful insights and statistics into the conversations of the chat, but also into the visitors of the website.

Inconvénients

I can't really thing of an aspect or a feature of the software that didn't resonate with me. Everything is customizable and easy to use, even by beginners.

Avantages

What I like the most about this software is how easy it was to integrate into our websites across multiple stores, and how much it's helped us help our customers and improve our customer's experience.

Inconvénients

What I like least about the software is the notification system is a little buggy and you won't always receive one. This doesn't happen very often but when the website has a large amount of customers using it at once.

Avantages

I like the idea that this software has to offer. Available to chat through the website because not everyone likes talking on the phone or just has a quick question.

Inconvénients

EVERYTHING.... This software doesn't work. Looking at a different provider because of this software's inability to do what it says it's going to do.

Avantages

The admin interface is simple, clear and easy to navigate. Very easy to understand and make quick changes to the chat tab and window. We love that the tab switches to 'Email Us' form when all of the operators are offline. The price is right.

Inconvénients

Would like to see some improvements on the reporting i.e. a way to bulk export chat transcripts to csv or excel format, or filter transcripts by a custom date range.

Avantages

Easy of Function, layout, user experience is easy to figure out, allows multiple users

Inconvénients

Have not found a dislike yet!

Avantages

With this software, sales have increased. It is a lot easier to speak to international customers. Send links, photos, etc.

Inconvénients

Wish there was an easier way to deal with spam customers. Also, a way to search through transcripts with key words.

Avantages

Best chat software to use! I prefer chatting rather than talking to customers because it is faster. This works perfectly!

Inconvénients

Nothing, everything is perfect! I love this so much and it is worth your time to use this FREE software!

Avantages

The ability to chat with my customers and see where they are located throughout the world.

Inconvénients

I can't really say there's anything I'd change; it's awesome.

Avantages

Easy to use, fast, effective. Great reporting system.

Inconvénients

Would like to have the customer see the picture of the agent that is assisting them.

Avantages

We liked how easy it was to set up an account and install the widget on a website. There is also a mobile app so we never have to miss a call. It integrates with Hubspot and Zapier so we can work with the sales team or for customer relationship management (CRM).
The dashboard is really easy to navigate and the form options let you create a chat box that is consistent with your branding. There are a lot of features such as setting it to only popup during open hours and several choices for location on your website. We haven’t tried it yet, but there’s a feature to create canned responses that can be launched for questions that are frequently asked. We like the consistency it provides to customers for answering important questions.
You can also upgrade to Pro to have an unbranded version without the PureChat link on the chat box. Pro subscription also includes a lot of analytics related to your chats, which would be great for businesses with a lot of customer service requests.

Inconvénients

Honestly, we haven’t found anything we view as a Con at this point. Even the Pro version is affordable and for freelancers and small businesses, budgets can be the deciding factor for whether they adopt new technology or not.

Avantages

I like the accessibility to the client on our site
Being able to see incoming traffic on the website makes it easier to track where people spend most of their time
knowing how our team is being rated, and how much time is being spent on chats helps us improve our customer service experience

Inconvénients

I do not like that it times out an individual and turns off their online status without notification, this makes it hard to keep CSRs who have retail duties on chat during high traffic hours on our site. A notice should be prompted on screen to remind them that they have been logged off

Avantages

It's inexpensive and allows customer's to chat with our customer service team when they have a question about a product. It's easy to use and support is very helpful when an issue comes up.

Inconvénients

It uses a snippet code to be installed on your site. There have been times when an update to the snippet code was required, we weren't notified and images on our sites would not display. Support was very helpful in resolving the issue within an hour or so.

Avantages

I like that I can see where customers are from as well as pull up past chats if needed. I like that chat allows me to multi-task while doing my job. I enjoy being able to keep up with how many website visitors the website has at any given time of the day.

Inconvénients

It occasionally logs me out on its own or looses connection, but it has gotten a lot better with glitches over the past year.

Avantages

The ease of using it.

Inconvénients

I wish I could see the chat transcript from the other operators when helping a customer that they have already helped.

Avantages

Super easy to use live-chat software. Seamless integration between PC and mobile

Inconvénients

I've yet to find any cons to this software.

Avantages

I thought Pure chat would take my customer service to the next level and it did just that. I'm available at all times to visitors to my site in real-time. It's user-friendly and it took only a few minutes to set-up. This app has assisted me in converting visitors into customers and has helped increase sales.

Inconvénients

I find that the mobile version of Pure Chat has some connectivity issues. It will disconnect during a live chat with a visitor. At the moment, the desktop application is the most reliable for me.

Avantages

Being able to connect with my customers across the country.

Inconvénients

I receive missed chats from "visitors" now instead of giving me their first name.

Avantages

Ease of use.

Inconvénients

Sometimes a bit of a lag when typing or submitting text.