Pure Chat

Avantages

PureChat is easy to setup and easy to manage from an admin perspective.

Inconvénients

I would like a more verbose feedback form for the chat, other than just a rating system. This may be available at a higher price tier, not sure.

Avantages

Ease of use, available features.

Inconvénients

Limit of locations. Currently, only five separate locations are available. We are expanding rapidly and would like to have each location manage their own inbound chats. Hopefully support for even MORE locations will come soon!

Avantages

I like the frontend of this software very much. It is very eye-catching and gives easy access to options as well.The settings facility is also vey convenient.

Inconvénients

In my opinion, there is nothing to be disliked about this application. It runs vey effectively and sends chat messages in real time.

Avantages

First, it's Free. Second, it's Free and actually works well! The interface is easy to grasp, and has been a clean simple communication channel. On the free version, you are still able to customize easily.

Inconvénients

I imagine that because I am using the free version, I do not get the tracking I would like. Example) If I am not paying attention to the chat, I will miss it because I do not receive any notifications.

Avantages

The implementation of Pure Chat was extremely easy ,so is navigating it . You can set up both public and private template messages . You do not need to store anything locally as it's being done on the cloud .

Inconvénients

It was hard to setup for chat logs to be attached to our CRM , I don't if that's an issue with Pure Chat or on our end .

Avantages

Quick - no lagging in responses back and forth.

Inconvénients

I've had a few customers say they hit the "Frown" face by error - giving me a negative and even when I touch base with them and confirm that they were happy about the experience I can't change that negative off my report.

Avantages

The ability to communicate with our customers who have questions in such an immediate way.

Inconvénients

Unreliable software/doesn't always function the way I'd like it to.

Avantages

Pure chat is the chatting software that is mainly used for businesses . It is very efficient and effective software that is very helpful in business organisation to securely chat.

Inconvénients

It's free version is for limited time and someone has o buy after free trial is completed so small organisation is not afford it.

Avantages

It is incredibly easy for team members to take control over website chat features, and the notifications on mobile are very easy to understand and reliable.

Inconvénients

Sometimes there were glitches in the system where two chat boxes would appear for the same chat, or sometimes chats would disappear all on their own.

Avantages

Basically everything.

Inconvénients

The phantom availability of users who are not logged out.

Avantages

It is simple and functional, popular with our web viewers, and now the free options make it just wonderful!

Inconvénients

No complaints. All errors have been due to my own faults.

Avantages

Pure Chat is an absolute correct platform to connect with your customers across the country. really an amazing app to communicate with the customers who want immediate response. Also it has an unique features to make the app so easy and quickly to understand

Inconvénients

I have not found anything negative about Pure Chat so far.

Avantages

The unlimited chats for the free mode are great! As a startup member, we found this tool really useful since the free version allows you to have up to 3 operators.

Inconvénients

The paid version is kind of expensive for us. Maybe if there was an intermedium plan we could afford it.

Avantages

The ease of use with which I can communicate with both current and potential customers. Extremely effective tool.

Inconvénients

Honestly do not have any cons for this platform right now.

Avantages

Ease of use, little to no downtime, extraordinarily simple yet powerful layout.

Inconvénients

Very simple to use on the customer end

Avantages

Pure chat is free live chat software that i use to my small business to answers queries from all my customers.

Inconvénients

Pure chat is slow when it has a new notification or when a customer send a message to your own page.

Avantages

I like my customized responses

Inconvénients

I dislike that my slow internet connection sometimes makes Pure Chat fail and I lose a chat mid-customer

Avantages

The overall idea of the software is awesome. The chat system works well. The AI bot system works well too. App on iPhone and iPad work great! PC dashboard is easy to use and clean.

Inconvénients

At the time of writing, I have not encountered any cons.

Avantages

Purechat ia an awesome livechat tool which can be embedded on any website easily. Unque feature such as instant msg can be seen for faster communication.

Inconvénients

Live chat widget design is bit outdated otherwise tool is great.

Avantages

Live support

Inconvénients

Multiple errors and timeouts

Avantages

The ease of use for this program is so great. We've been looking for alternatives to Slack in our office, and we landed on Pure Chat.

Inconvénients

Like most programs, there is a small learning curve when using something that is new. After that though, it's rather smooth sailing.

Avantages

This chat platform is fantastic because they have a TON of features and can be integrated directly into your website. There is a free option as well as paid versions. On the paid version you can remove their branding for a fully branded tool for your company.

Inconvénients

I haven't found anything I don't like on this software thus far.

Avantages

Makes it easier to have simple conversations over chat and get them done quicker.
Eliminates calls to the office and lightens up inbox.
Has a contacts system.
Has information on where someone is contacting you from.

Inconvénients

Wish there was a way to send documents/files/pictures to people via the chat system.

Avantages

The ability for website visitors to talk to you no matter where they are is a great value-add for any business.

Inconvénients

No translation tool, and the mobile app can be buggy at times. I also believe the mobile app needs to be open all the time to be seen as logged in.

Avantages

Easy, quick, canned responses.

Inconvénients

New version not working with current version of Safari.

Avantages

I found Pure Chat to be super easy to implement and to use. It does exactly what I need a live chat to do -- that is, provide a simple and fast way for customers to ask questions and receive answers about our products. With the straightforward Zapier integration, we were able to automate the creation of new contacts in our CRM software any time a person contacts us via Pure Chat.

The front-end chat interface and back-end dashboard are well designed, simple and uncluttered. When I encountered a technical issue, the Pure Chat team worked quickly to identify and resolve the matter. Great features for the free version.

Inconvénients

The price of the Pro version is pretty high for a very small business (only two members). However, for businesses with several employees handling customer service, I think the price is very fair given the additional features.

I would like to see some additional themes or customization options for the chat windows. Fortunately, the default interface is clean and attractive, so it looks good with our website.

Avantages

Pure chat is really helpful for me as I reached to my customers quickly through a live chat. I can easily answer their queries.

Inconvénients

None so far. It is really good for me.

Avantages

Extremely easy to use!

Inconvénients

Sometimes on mobile devices, the application can get in the way if a candidate is trying to apply. We just have to walk them through how to minimize the chat screen.

Avantages

Web and Mobile work well together
Ability to Schedule Users Availability

Inconvénients

When I am chatting many times I will get the push on my cell phone as well when I am active in the chat already online.

Avantages

I like most that this software worked satisfactorily for a little while when I first installed it. Then, after awhile, the phone app stopped working; it would logout unexpectedly & negate any use of it.

Inconvénients

Eventually, even after I logged back into the software, it stopped working. It would load constantly & never do what I needed it to do.

Avantages

Ease of use.

Inconvénients

Sometimes freezes.

Avantages

easy to use - I do not need to be an IT expert to use the service

Inconvénients

Canned Responses do not work as expected

Avantages

The notification features that are available so that you never miss a new chat with a customer.

Inconvénients

When your browser refreshes or updates, Pure Chat may show you as 'unavailable' to chat once the window refreshes, so you have to keep an eye out for that and ensure that you are still listed as available.

Avantages

Ease of use

Inconvénients

Really, nothing

Avantages

Easy to use. Our team and clients enjoy using the feature.

Inconvénients

The change in the left side background from white to black makes it harder to view the info. Please change it back to white!

Avantages

Easy to use for sure, but the support and the help we revived getting started made it a no brainer.

Inconvénients

Nothing I dont like

Avantages

Pure Chat is great for communicating with customers in real-time. Setup is pretty straightforward, making it easy to chat with potential customers right on your site.

Inconvénients

Lots of features and functionality. Plus, a great pricing structure. Pure Chat is definitely worth trying.

Avantages

best for heavy traffic websites. it is one of the free software which is ideal for small business where few operators are in using it. A helpful tool for live customer support

Inconvénients

when a heavy usage needed the software is not that capable. as this only free for few operators

Avantages

It was great having 3 users on the free version, and the transcripts were easy to create. It was also super easy to set up.

Inconvénients

You need to be on the pro version to remove branding, which is a fair step up in budget.

Avantages

ease of use

Inconvénients

not much

Avantages

Pure Chat is easy to use and quick to setup. The out of the box features are straightforward and the Wordpress plugin made it a breeze to set up on our website. A lot of the fluff that we experienced with other chat solutions was removed which allowed for a quick installation.

Inconvénients

Pure Chat is slightly more limited than a competitor product we used with another client, Drift.io. They are in different worlds with Drift being focused on B2B, but there are some features I wish Pure Chat had that Drift offers such as Marketo integration.

Avantages

It's been of great use on various websites I have run. It's extremely customizable, so has worked for multiple applications. And oh, it's cheap!

Inconvénients

I have seen the service disconnect when waiting before. It's a small gripe, but a gripe nonetheless.

Avantages

The ability of allowing our customers see when we are typing a response back to their questions.

Inconvénients

the inability to share pictures or over the chat feature.

Avantages

Detailed information about visitors on our webpage

Inconvénients

The fact that chats can not open in popup screens so people can navigate our website freely without disconnecting from the chat.

Avantages

Since it is a small business is a very good software and to have the free live chat makes greater for us since we can not have a person dedicated to just chat on line with our clients , we need to multi task and this app makes us possible for us.

Inconvénients

I am in the trial bases so for the moment I haven't had to many problems with the app, I'm still trying to get the hang on it.

Avantages

Quick-parts

Inconvénients

Nothing at the moment.

Avantages

Easy to use, great features to motivate conversions.

Inconvénients

Can't easily integrate into a CRM were I can do follow up on leads, unless I do it manually.

Avantages

Using this software unlimited chatting can be done . very easy to use .lots of options available than only massages.

Inconvénients

Sometimes it gives problem while using this software and also randomly massages get missing while chatting.