Pure Chat

Avantages

Simple d'utilisation et facilement personalisable

Inconvénients

La gestion des langues pourrait être améliorée pour avoir des réponses automatisées en français ou en anglais dépendamment si l'internaute navigue sur la version française ou anglaise du site web.

Avantages

Le logiciel chat pur dispose d'un plugin WordPress que vous pourriez intégrer à votre site Web, et la configuration est vraiment simple .ce que  J'aime le plus c'est la fonction où vous pouvez ajouter une adresse et un numéro de téléphone au widget de chat qui apparaît sur votre site Web.

Inconvénients

Le fait que vouus devez être sur un site Web tiers (c'est-à-dire le site Web PureChat), en dehors de votre tableau de bord d'administration WordPress pour répondre aux chats du site Web des clients était vraiment une procédure pas régulière pour un utilisateur WordPress.Beaucoup de chose reste à améliorer

Avantages

one of the most liked aspects of Pure Chat is its ease of use. I would appreciate the intuitive interface and straightforward setup process, which allows me to quickly implement live chat on my websites without any technical difficulties. This user-friendly experience enables businesses to efficiently engage with people and provide real-time support, ultimately enhancing people's satisfaction and improving overall communication effectiveness.

Inconvénients

I thinks its the limited functionality in the free version, which may not offer all the advanced features and customisation options available in the paid plans.

Avantages

Ease of use,it have best features and it is free of cost.

Inconvénients

i dont have any complilants with this pure chat

Avantages

It worked. Even with the hurtles we still got some chats to work

Inconvénients

Delay in response time and we missed chat notifications

Avantages

The service has a WordPress plugin we could integrate with our website, and the set up was really easy and straightforward. I even love the function where you can add an address and phone number to the chat widget that appears on your website.

Inconvénients

The fact that an agent has to be on a third-party website (i.e. PureChat website), outside your WordPress admin dashboard to respond to chats from clients' website was really an irregular procedure for a WordPress user.

Avantages

It integrated in just minutes and the app works great. I get instant phone notifications and I've never missed a live chat from my site.

Inconvénients

You can't customize the widgets by adding your own CSS. They provide some basic functionality but in order to make it match my site, I need to do some complex javascript to modify the HTML dynamically generated by their javascript plugin.

Avantages

THE ABILITY TO SPEAK WITH SOMEONE WHO IS ACTIVLEY VIEWING OUR WEBSITE IS PURE CHAT IS A REAL TRUST-BUILDING SOFTWARED THAT ENCOURAGES REPEAT CUSTOMERS, ALLOWS QUESTIONS OR CONCERNS TO BE ADDRESSED AT THAT TIME. PATIENCE IS NOT A THING ANYMORE, TO BE ABLE TO ADDRESS A CUSTOMER SAT THAT MOMENT CAN MAKE OR BREAK THE TRANSACTIOON

Inconvénients

I HAVE NOT HAD ANY CONCERNS WITH THE SOFTWARE YET.

Avantages

Pure chat transforms the way you interact with customers. It's intuitive and easy to navigate. This was especially helpful when I was new and didn't know how to use many apps.

Inconvénients

Notification system can be overwhelming and hard to turn off.

Avantages

So Easy! I use it on a Wordpress site. The plug-in takes a second and you are up and running. I was able to match it to my company color and feel to keep the flow of my homepage. I found we gained much higher engagement with our clients than with email or even texting.

The back end is well tailored for control freaks like myself who wants to keep an eye on the team activity and responses. The list of respondents makes it easy to add to email campaigns and keep up with newly interested clients.

An Android phone app! Icing on the cake for us. From PC to mobile, it's seamless. I am always connected to a customer in need. It's security that I am on top of my business and I won't miss a question that could result in a sale.

Did I mention this is free? You can upgrade for even more functionality but once you start using it, you will wonder what more they have to give. Reports. That's what. Get granular on the amount of traffic on your site, and see it live, you and your teams response rate, and team activity.

I cannot say enough good things about this software. I do test other options from time to time but I tend to come back to Pure Chat.

Inconvénients

I wish I had one. They give you excellent functionality for free and even more if you upgrade. Pricing in inline with other services. I'll update this review should a con present itself.

Avantages

Pure chat has covered all of our basic Livechat needs since we began using from April the past year.
We are provided with the most important features which assist us better address customer needs and complaints.I like that we get chat alerts for all incoming chats on the Pure chat dashboard,the canned responses has enabled everyone at the help desk department communicate faster with customers by allowing us presave responses to the most popular questions by our customers,likewise the pre -chat information form has allowed us gather some extra information about a web visitor before they are connected to an agent and lastly customization has been pretty impressive.

Inconvénients

New chat notification have sometime come minutes late,in which case the website visitor has already left the website.
I have only experienced this bug during weekends when I work from home ,with the aid of the Pure chat smartphone app.

Avantages

Since using the PureChat application in my work space, we have been able to perceive immediate benefits, which have facilitated contact between the communities and our work team, receiving in real time all the recommendations, suggestions and requests from these communities.

Through Purechat we have been able to systematize the ideas expressed in our chat session and turn them into work plans and community approaches. This attention by chat is enriched with tools such as personalization of chats to be able to track person to person of each of the ideas, availability schedules to serve the largest number of people and can be used in tablets, adroids and IOS

Inconvénients

I have no outstanding complaints about this software. Since we used it in the office and in my wordpress, we have exploited all its potential and it seems to us to be quite functional software.

Avantages

the easy way to use and you have the communication fast

Inconvénients

i don´t have any comment about it, is ok for me

Avantages

What I like most about Pure Chat is that I have the option to speak directly with customer service agents from many websites I am already browsing on. If I have any questions or concerns, I can easily get in touch with someone who can help me and that is very convenient as I do not have to make a call to customer service and press through many different menu options, or send an email and wait an unknown amount of time before getting a reply. I have had many of my questions and concerns solved via Pure Chat with friendly agents and I love this service and wish more businesses used it!

Inconvénients

What I like least about this software is that sometimes it does not load properly depending upon which internet browser I am using, and I have to switch browsers. Sometimes the Pure Chat option pops up, and at other times it is impossible to find it and I have to exit out or refresh a few times before the icon or option shows up again, and that can be frustrating when I am in a rush to speak to an agent. One other frustrating thing about Pure Chat (and with other live chat softwares as well) is that I cannot go back to any other tab, or click away from the page because the entire chat box will disappear, and I have to start over. This can be annoying when I accidentally click away or accidentally go back a page when I am waiting on a response from the agent and am distracted looking around the website, because then I have to go back and start the Pure Chat over again and then hope they connect me with my previous agent. Otherwise I have to explain the entire question or issue again.

Avantages

Pure Chat is a great tool for myriad reasons: People can "talk" with us and still be at work. People can "talk" to us when they have laryngitis. People can "talk" to us when their speech is unclear, when the baby's crying, when the spouse is yelling...Words come through with speed and clarity. We can contact them with their email if there's a bad connection, or they must ring off. It is easy to save statements or descriptions that we use often so we can call them up at will and not retype them repeatedly. Customer support is outstanding, quick, clear, concise...and Robert doesn't make non-tech-y types (like me) feel like a fool. Excellent product, excellent service. I am a Health Coach for Kare's Purple Rice. Thank you!

Inconvénients

I wish it could read my mind so I didn't have to type.

Avantages

-Free text-based chatting is unlimited
-Automated chat bot can be setup and is robust enough to get most jobs done (did I mention this is also free?)
-Easy to plug in to any website

Inconvénients

-Limited to 3 operators (our support team has more than 3 operators, but we just use 3 sign-ins)
-No other complaints!

Avantages

Pure Chat is a live chat software with easy setup, customizable widgets, mobile responsiveness, automated chat triggers, team collaboration, integrations, and detailed reporting.

Inconvénients

Pure Chat may have a subscription cost, occasional slow performance, limited features, and potentially slow customer support. It may not have all the advanced features that some users desire.

Avantages

We love that to start this software it is completely free. It allows us to test it out on our website to know if this is a tool that is valuable to our company or unnecessary. It is easy to use, very user friendly and super easy to install. We were able to customize it easily to fit the look and feel of our website. The features have been great and I can easily collect email addresses of my visitors to follow up with them in the future.

Inconvénients

I wish that I would receive an email notification as soon as a chat came on that we were unable to respond to it. Just to let us know we missed a chat. I have to go into transcripts to see if we missed a chat. The only way we get an email notification is if they actually wrote us or emailed us the question. I also wish I knew more about the integration with programs like infusionsoft and google analytics. I have found that customer service doesn't always respond to my requests. Luckily, it's pretty simple to use but some of my questions really determine if we are going to be paying a monthly fee. If they don't respond to my questions I'm much more likely to not purchase the software.

Avantages

Pure chat helps to manage my inventory of connections and allows for easy communication between myself and my customers. Not only do they have all of the standard features of a web-based chat service, but most of these features come included in the free version. The advance "pay-for-play" service has much more advanced features, so it's worth giving it a try.

Inconvénients

As my database of customers grows, it has become a little difficult to manage this catalog of people using Pure Chat's mobile option. I think pure chat could use some more updating in terms of automation. Using a few simple triggers I think the service could become exactly what I need, but for now, my inventory of customers is simply to large to manage on pure chat. It would be very effective for small to midsize companies.

Avantages

The software is like text messaging but on a desktop computer. I am able to quickly communicate with my team and receive information more readily regarding the status of projects.

Inconvénients

Everyone within the organization must download the software and have it running on their computers; otherwise, you cannot communicate with co-workers.

Avantages

Pure chat is a live software chatting software which is free of cost. And you can use its unlimited chat for free and it is ideal for 3 operators to use it for free. And there is a customizable widget also. This is a important software where you can chat across the world.

Inconvénients

Some of its cache and cookies blocks the chat.

Avantages

This provides students with another avenue for asking questions. We see a lot of activity after hours. This provides us with additional information to return the students inquiry.

Inconvénients

If I forget to log out of the chat it doesn't log me out after so much time of inactivity.
Please see previous comment about students leaving the chat before we can answer the question.

Avantages

I like how easy it is to navigate through the software and how easy it is to view reports based on activity history.

Inconvénients

I do not like that sometimes if you log out without editing your availability, sometime you still receive missed chats.

Avantages

In general terms, this software is one of the best in the call center market and online customer service, it favors the processes in the technology solutions companies, as in my case I work in a cloud solutions company and it works for conversations with clients, when they need support.

Inconvénients

In general terms, this software is one of the best in the call center market and online customer service, it favors the processes in the technology solutions companies, as in my case I work in a cloud solutions company and it works for conversations with clients, when they need support.

Avantages

- Easy to implement.
- Has option for offline messages.
- Easy to monitor chat agents.
- Can see chat history easily and all the replies.

Inconvénients

- Not found any major cons till now but pricing can be lower.