Chatra

Avantages

I love the ability to see what the user is typing in real time, even before they submit their message. Also, they offer a really nice app for Mac.

Inconvénients

While they have many features that competitors don't have, they lack in some basic features like the ability to manually send chat transcript.

Avantages

I use Chatra on my main website for all of my chat needs! I love the ease of use as well as how professional it looks on my site

Inconvénients

I don't really have anything negative to say about this product, it satisfies all of my website needs.

Avantages

I use the free plan and it's great.
It has desktop notifications
we can set the notification sound to never stop, which is very helpful in my organization because we are not all the time on our desk.
Lots of options in settings.
Very helpful mobile app
simple but good design

Inconvénients

I think that being online should be set by having the app connected or not, not by a time schedule. Not always you have availability for chat, special if you're a very small business like mine

Avantages

Super easy to use. I adopted Chatra for quite some times now. It's super easy to use, the free version can be useful for every new startup or website.

Inconvénients

You can't see what's your user are live-writing if you don't have the premium version.

Avantages

Makes chatting with customers on my site simple. Integrates well with FrontApp.com

Inconvénients

No major complaints. Similar quality to Front Chat for our use case

Avantages

Works really well and is very affordable

Inconvénients

Load time on web app can be a bit slow. Cross-device notifications don't always clear

Alternatives envisagées 

Pourquoi passer à Chatra

Avantages

It works. Works on multiple websites.

Inconvénients

That my boss will not pay the fee to get the full featured version.

Avantages

Este es un software muy bueno para entrar en contacto con clientes a los que por ejemplo necesiten soporte el tiempo real.

Inconvénients

La version gratuita deberia tener mas cosas para que no se sienta tan basica.

Avantages

Me ha sido muy util para mi negocio me facilita la comunicación empresarial

Inconvénients

no he tenido ningún problema con la app hasta el momento todo excelente

Avantages

we have tried to use thi application,it's very nice to create faces of teammates

Inconvénients

quiete difficult to interface with our software

Avantages

I really like that this chat app for our office is simple to use yet packed with features that are really useful and effective for making our work efficient.

Inconvénients

I don't see anything that I would hate on this app. It's just perfect as it is and I hope that the developers maintain on doing a great job on this app.

Avantages

Our support team has loved having a chat option in our software. It has cut down a lot on the phone calls we receive and it helps us answer our customers' questions immediately, with the option to ask questions and follow up as necessary. Our customers have also expressed that they really like having the chat feature on our website. We can have multiple team members available at one time, have chats assigned to different chat teams or have different tags depending on where the chat originated in our system. It has been great!

Inconvénients

The only think I can think of is that it sometimes crashes (using the browser version).

Avantages

-Chatra offre una vasta gamma di funzionalità per la gestione del supporto clienti, come la possibilità di conversare con i clienti in tempo reale tramite chat dal sito web o dall'app mobile.-Il prodotto è facile da usare, con un'interfaccia intuitiva e una semplice configurazione.-L'integrazione con i processi aziendali esistenti è stata semplice, permettendoci di utilizzare Chatra in combinazione con altri strumenti aziendali.

Inconvénients

Non abbiamo riscontrato alcun inconveniente significativo con Chatra.

Avantages

They have a free version of the software that has enough functionality to allow a SMB to use it on their site to do customer support. Really easy to integrate through Google Tag manager making it simple even if you don't have technical knowledge. Also allows you to setup business hours and then has a log. Also it has a mobile app.

Inconvénients

On the free version only one user is allowed at the same time and also it lack a lot of integrations with other tools. In the case they leave you missed messages the interface could be better.

Avantages

I've tried lots of chat systems for our website and client websites. Chatra is perfect for Shopify stores and makes it so easy to respond to questions. The free version is great for most small businesses but if you get the paid you can actually be more strategic. I also love that it has desktop notifications.

Inconvénients

I had issues with my login and connections to shopify and somehow had two accounts setup. If you run multiple stores it can be confusing as it auto logs in. Once it was cleared up it worked fine.

Avantages

I loved all of the free trial features I had access to initially and feel that they are certainly worthwhile. Using the free plan, I miss having access to all of the data on our site's visitors at my fingertips but we benefit significantly nonetheless. I am still excited about the improved accessibility that our customers and visitors to our site feel thanks to Chatra. Our webstore caters to a personalized experience and authentic connections between our store's services and our customers. I found it easy to install and have had a seamless experience ever since. The auto-responses are totally customizable which I appreciate and I really find the setting of store hours to be helpful as well.

Inconvénients

i wish all of the features were free but of course that is unrealistic and certainly the developers of this great product deserve to be compensated for their hard work!

Avantages

Is very fast, easy to use and the managing dashboard is really good. We have been using it for almost 2 years. Also, it works perfectly on mobile which is good for our business and our users. The customer support also is very responsive. We feel like is a team working really hard on improve every month the product.

Inconvénients

The API could be a little bit better. They should let technological teams mold better the size of the things or customize some stuff. They also should offer different plan prices.

Avantages

Very easy to add to site. Makes it a lot easier to give customers a personal touch with a small staff. Captures user details that makes debugging problems faster, especially when the problems are only happening on specific devices.

Inconvénients

Believe it or not, I can't think of anything I don't like.

Avantages

I like that the software allows you to integrate with Shopify and Facebook Messenger. The integrations allow me to be able to see the pages that my customers are exploring in my online shop and be proactive with a chat to offer help if the customer appears to be stuck. It also gives me the ability to see which blog post the customer is reading and offer to answer any questions.

Inconvénients

The operations were a little confusing. I wasn't quite sure if the cost for Pro was for an admin and one agent or if the admin was the one agent. There are additional charges for more than one agent, but the platform was not very clear about whether the 1 agent included, was for an agent outside of the admin. It was a bit annoying.

Avantages

Plenty of functionalities at a very good value. Probably the best value in the market. It has enough intelligence for our customer service to be world class

Inconvénients

Maybe not having as many integrations and services like Intercom would have but I guess the price difference very well makes up for it

Avantages

I really like how easy and pleasant it is to be used, the platform design is very modern and clean, and it integrates well with the desktop application. Another thing that I really like is that you can also create​ automated messages based on the different situation, therefore it is very flexible and helps in any kind of situation the users.

Inconvénients

There is not really something that I don't like, it just can get a bit costly if you need more than one online agents, but there are pretty flexible options, even the free one is already quite convenient.

Avantages

I love Chatra, and we still use it today in our startup. It makes interacting with customers on our website so intuitive and easy for both us and our customers.

Inconvénients

I have nothing bad to say about Chatra, I will continue to use it in the future.

Avantages

Chatra was one of the easiest support tools I've used, and it works well for a small team. The only reason my team decided to stop using the tool is because it is purely a chat tool and does not offer after hours ticketing.

Inconvénients

One thing that made Chatra frustrating is that when there was a missed chat, it auto forwarded to my email address and not the email of the agent assisting with the request.

Avantages

Che i messaggi da mandare alle aziende, essendo una chat, arrivano nell'immediato

Inconvénients

Che poche persone lo conoscono, quindi non è utilizzato da tutti

Avantages

Best alternative tool when you are not able to attend them
It's a technology helps communicate with the customers and get some basic questions answered for them

Inconvénients

Machine learning needs to be developed to understand some customised or surprise questions from customers

Avantages

It has has a free version and also it offers 10 days free trials for paid versions. Paid version are also very economical. You can chat with your website visitors with this tool. Also the best thing about it is that it connects you with customers through your email and facebook as well.

Inconvénients

They need to improve on their customer support responsiveness and also they could ad some more feature to their free version as well.

Avantages

The user interface is great! Chatra is very intuitive and easy for anyone to use.

Inconvénients

I'm not a big fan of Chatra's free version, you definitely need to get the upgrade or it's just not worth it. Unfortunately, the upgraded versions are a bit expensive.

Avantages

I run a small business, and Chatra's free plan was a perfect fit for us. On the free plan, it only offers a single agent for customer chats but this has been more than enough for us. The chat interface is clean and consistent with the design of our website. And I find the ability to reply to customers on any platform and easily add new users to our email list really helpful.

Inconvénients

I can't think of anything at the moment.

Avantages

Chatra has an easy to use intuitive user design and their client support is amazing as well. Implementing this was also a piece of cake. Users are saying they are very happy with the change.

Inconvénients

There isnt much bad I can say about Chatra. We have no issues using the program at all

Avantages

I use chatra in my e-commerce and it helped me increase the conversion rate. Many sales were closed using Chatra. Also, I have a database of all contacts made, wich can be very useful for marketing and pos sales purposes. The mobile version works very well and it helped me a lot - even when I was away from my PC, I was not away from my customers.

Inconvénients

Only the pricing model that could be adequated, but it pays for it easily.

Avantages

Simplicity of use for myself and the people contacting me.

Inconvénients

None that I can think of - it ticks all of my current requirements.

Avantages

Real time chat rather than having to sift through cumbersome emails rapidly increasing the feedback process and allowing you to make the changes the customer would like to see on the fly. Simplicity of use for myself and any employee who has access. Free option available albeit only 1 customer at a time, which allows you to see if the program has value for you.

Inconvénients

Nothing in particular that I've experienced to this point.

Avantages

Chatra is cost effective and very easy to install and manage. It's also very efficient with minimal issue.

Inconvénients

While this could be easily fixed, I feel like the mobile have too little functionality.

Avantages

Ease of use.

Inconvénients

Not always sure who receives the chats... or how new chats are allocated between online staff.

Avantages

The software is basic, but for a small business website is more than enough. Great value.

Inconvénients

On the free version you can't put yourself offline automatically.

Avantages

Very easy to communicate with our office instead of picking up the phone and calling each other, we can just send instant messages.

Inconvénients

Nothing at all. This software makes it very easy to be in touch with coworkers without having to leave your desk.

Avantages

Its very easy to use and the user interface is pretty awesome and also there app allows you to use their service on the go. Customer support is also quite good.

Inconvénients

Limited payment options should add more payment options.

Avantages

Chatra is very useful in our company because it is important that we keep on chatting from time to time taking care of our patients. This software lets you respond to the messages in real-time. I did not experience any logs in using it and so I believe it is perfectly designed by the developers. No problem also of using multiple screens while this software is in use.

Inconvénients

A perfect real-time communication software for all types of businesses. It will never compromise the information needs of all the people connected to this software across the company.

Avantages

We utilize chatra sometimes in our office, we like to switch it up. Chatra is relatively newer but a lot of engineers in our university office utilize it for communication and find it easy and efficient! I personally find it easy and intuitive as well.

Inconvénients

We enjoy chatra, it's great software to use and have in big offices!

Avantages

Easy to use;
Features like no other product;
Cost effective;
Easy to install and manage;
It just works.

Inconvénients

Lacks html support in messages;
Limited languages supported;
No time triggers for proactive chats.

Avantages

The developers/customer support team behind Chatra are wonderfully responsive and seem to genuinely love their software. It goes a long way to explain why the software is well designed, and seamless to use. Implementation is painless and the customer experience is as straight-forward as it could be. Would recommend Chatra for any small business enterprises, and even larger enterprises. The point is that it'll work as a chat solution for any business needs.

Inconvénients

There isn't anything that comes top of mind as needing to be improved on.

Avantages

The free trial includes full functionality, so you can test the full version of the product for a while before you have to commit to buying it. The alerts it sends when a message comes in are nice, so you don't have to keep the browser window or the app open constantly.

Inconvénients

There's not really anything negative to say about it. It crashed once or twice while I was using it, but that has not been a recurring issue (it's been working just fine since).

Avantages

This allows us to communicate easily with potential customers. Liked the fact that we could try for free forever before we bought it.

Inconvénients

Sometimes we miss messages. Not sure if it is our fault. Could be cheaper per agent.

Avantages

Chatra is a great tool to increase the chance of converting a user into paid one. We are using Chatra on one of our products and we are really happy with, Chatra helps to chat with our customers easily and know their issues and concerns. A live chat with the customers is made through Chatra

Inconvénients

The main issue is that they don't have an app for the admins or the support agents, all are done on the web side only.

Avantages

It's has a free version which surprisingly good, Web integration is so easy and quick, It's come up on all platform Mac, Windows, Web-Based, IoS and Android. Clean and Interesting looking User Interface.

Inconvénients

Expensive if you have more that one agent to handle the customer care, no possible way to archive the message, I wish the free version can be used indefinitely

Avantages

The possibility to manage users and groups is a really nice feature we use daily.

Inconvénients

The pricing plan to pay for each single client does not perfectly fit to our business.

Avantages

See my review... but I like how we've been able to build chat conversations for customers when I'm not online. It reads well and people respond to it.

Avantages

Chatra made it easier to connect and work with consumers as they used the website that I was working with at the time. Visitors used Chatra to ask questions that we were able to help them with to ensure good customer service.

Inconvénients

We had some installation problems that required the occasional reboot of programs attached to Chatra but were able to solve the issue overall. Customer service was very helpful in this matter.

Avantages

I love that even with a small business Chatra allows me to have a free subscription. I know once I'm large enough my loyalty to them will allow me to have a paid subscription.

Inconvénients

I honestly don't have much to dislike about Chatra. Since I've started using them they have always helped me with my free subscription as if I had a large business. I will always remember the help I had while I was sitll growing my small business.