Chatra

Avantages

This software looks great and it is very easy to use. Their mobile app is also very nice and can completely replace web version - all functionalities are accessible through mobile app.

Inconvénients

It is not very easy to find some old conversations and to search by status. There is no way to restrict what each chat agent is allowed to see. Everyone is able to see everything.

Avantages

The many features, and ease of set-up and use.

Inconvénients

Can't think of a single bad thing to say.

Avantages

it is easy to set up, making chat bot is easy. very intuitive.

Inconvénients

firstly it is not accessible to large quantities of people. and sometimes it hangs but not often.

Avantages

With Chatra you can set up an online chat for support in your website.

Inconvénients

You have to pay to remove branding badges and links.

Avantages

I love the simple arrangement of it. Register login and start using the software. Just paste and use it any of your website. No need to validate and less hassle. I love the forever free plan for one persoion free chat enable. Lots of my customer just need one agent to use be used with their site. This just solve lots of my problem. Sometime app stops working but the app is simple and update fast. There is kind of delay to reply but it is not that much. Awesome and very good featured chat engine

Inconvénients

The chat is laggy and takes some time to update. The app when using with VPN is really takes time to show online and chat update.

Avantages

Our company has struggled with communication (we're a bit outdated), but Chatra changed the game for us. Immediate responses, no hold time (for the phones), canned responses, and no neglected customers. We see the chats when they pop up and don't lose track of conversations. It's awesome!

Inconvénients

We haven't run into anything yet that's been a deal breaker. It's a great tool and we love it.

Avantages

I really like the modern look of the chat Chat Client and also the functionality and also the functionality convinces me. I have been looking for a good live chat for WordPress for a long time and Chatra is exactly what I was looking for. Also the Smartphone App enhances the whole project.

Inconvénients

The functionality of the free version is unfortunately limited to a minimum. But I can live with that. Chatra is still unbelievable.

Avantages

Chatra is simple to use and makes customer support very easy. If you want the customers visiting your website to have proper guidance, you should try Chatra. The capabilities of this software far exceed any other like it and you can get started for free! It's free to get started so the least you can do is check out their website.

Inconvénients

There are some services that you have to pay for but, like stated above, you can get started for free. Since Chatra has so many features, it can be a little overwhelming at first. But once you figure out how to navigate the software, it makes everything much easier.

Avantages

Easy to use and great for business! Helps you identify customer needs and provide greater sales opportunities.

Inconvénients

we don’t have anything negative to say about the software at this time.

Avantages

It is free, and does its job.
If I'd want to upgrade to a paid plan, it has a lot of great functionalities and very cheap price

Inconvénients

N/A . I'm very happy with it. If I were to say something, that the message sound it makes when someone talks to you, can't be changed, and it can be very annoying during night time

Avantages

I love the reliability, agility and delivery promise the software has brought to out realm. It is fast, reliable and awesome

Inconvénients

The pricing model might deter people from getting it, if they do not know the ROI that the software is capable of

Avantages

It's super simple and easy to use, without confusing dashboards and clutter or features you don't use.

Inconvénients

I literally can't think of anything I would change or do better.

Avantages

It’s an easy way for customers to connect with and gets their questions answered quickly.

Inconvénients

I wish there was a way for them to always include their email so you can respond. If they forget to include their email, you aren’t able to respond.

Avantages

It's a pretty good tool for communicating with customers.

Inconvénients

The UI isn't as good as competitors, but it gets the job done. Sometime, I did not receive notifications that someone has sent me a message.

Avantages

Navigating through the application is a breeze and fast. Integration with Shopify is a plus and this software is one of the only ones I use to communicate directly with my customers for my small clothing business.

Inconvénients

With the free version which I used up to a certain point, I wasn't able to change my online activity status.

Avantages

The free version is quite well done. Fantastic if you are a bootstrapping your startup.

Inconvénients

Wish customer support were faster in their response.

Avantages

freemium model, phone app, ajax customize interface, live widget settings

Inconvénients

Cant complain... did what I wanted

Avantages

We tested this over Intercom and were wsurprised to love it so much considering I love Intercom. This is cheaper too and we get more customer engagement c. You can have a chat with more than 1 person which is nice and we got great feedback from the customers, seems like they really like it.

Inconvénients

Our sales didn't go up as much as we wanted but that was also expectedat the beginning...

Avantages

The application is easy to install and so simple to use on a day to day basis.

Inconvénients

No option to login with a google ID or similar.

Avantages

An online messenger service that keeps a company in close contact with their customers can only create a better team feeling and overall customer satisfaction.

Inconvénients

I have only been using this product for a few short months and only have good things to say about my use with the tool.

Avantages

Being a 4th quarter business the ability to adjust the features and functionality is fantastic. Also the customer support for questions and feedback has been stellar

Inconvénients

Lack of options on free version - but what can you expect for free

Avantages

All works very well.
It was a really good surprise. I disn’t know that I could have our chat in my iphone.

Inconvénients

When we receive an old message from somebody, and we are closed in that moment. There is no way to reach that potential customer again.
Could you request his email or say something like “if you close this window, the responsible will not be able to reach you again. We recommend to leave that open”

Thanks

Avantages

The ease of use, it was very simple for us to put the code in our website.
It's very useful to have the details of potential clients when we're offline: it helps us to directly contact via email who wrote to us.

Inconvénients

nothing, it's perfect for our business and it helps us.

Avantages

I can chat with the visitors of my website

Inconvénients

It's way too expensive to use the paid features

Avantages

Chatra provides a way to connect with customers and is easy for both of us to use. I can provide feedback for their questions and concerns in real time and it allows our relationship to grow even further. When I am unavailable, there is a way for my messages to be waiting for me.

Inconvénients

There is nothing negative to say about the software at this time

Avantages

- app version
- free version
- good pricing
- group chat
- able to see visitor's typing

Inconvénients

- support for more integrations
- basic reporting
- not ticketing system in place

Avantages

Chatra is amazing. Easy to use, responsive customer service, great design and functionality. Our customers rave about Chatra, and since implementing it last year, we have had a 25% drop in cancellations! Our customers find it easier than ever to get help with our programs.

Inconvénients

No real cons about Chatra... Maybe one improvement would be allowing our reps to have a chat section, to communicate with one another separate from the customer chats.

Avantages

There was a lot I could do on one of my website after installing Chatra, helped improve my site via customers feedback hence I was able to gather leads and improve sales too.

Inconvénients

The automated messaging function was quite difficult for me at first, but with time I got to understand it.

Avantages

Il software è utilissimo sia nella comodità di avere in un app diversi rami dove accedere

Inconvénients

Il multi lingua è fondamentale ad oggi. Non tutti conoscono l inglese

Avantages

I love how easy it is for my customers to use and it’s basic features. I love that I can respond to the customer right from my email or the app instantly. It allows me to assist my customers right when they need me. I love this app!

Inconvénients

Really it comes down to the upgraded features. As much as I would love to use them, I can’t afford the monthly plan for the next upgrade.

Avantages

I like that this software allows me to communicate with my clients in customers in real time, without having to rely on phone calls or email.

Inconvénients

Occasionally it feels like there may be a slight delay between communications, like a bit of a lag. This is minor and doesn't negatively impact my experience.

Avantages

is fully functional, the aplication is very good, you can sends phone alerts when the converstation is started, works very fast.

Inconvénients

i would like to test the version full to check all the features. i don´t access to the version full.

Avantages

I first implemented it on my own site and then helped a client of ours get it set up at their site. It was super easy to get it configured to start showing up. The software had the key points that I and my clients were looking for: attractive pricing, dependable, easy configuration, memorized responses, etc. I particularly like being able to see what the client is typing before they are done so I can begin my response. Oh, and I like that phone app so I can response to customer chats from my phone when I'm not at the office.

Inconvénients

I can't really think of anything I don't like about the software, but it's been quite a while since we implemented it.

Avantages

Easy to use and manage the site and chats.

Inconvénients

Not able to contact people if they don't leave any details and they may not come back to the site.

Avantages

This a new tool I've been idolizing it is everything i need for my website to help customers navigate threw it live if there having troubles.

Inconvénients

No downsides for me i honestly can say that I've gotten zero problems with this software i love love love it.

Avantages

Good chat option. Tried it out to see if they brought anything new to the table. Chat is competitive.

Inconvénients

Not anything special enough to attract me away from Intercom (current chat option) or LiveChat (previous chat option)

Avantages

Quick and easy access for my clients to get information or book an appointment. When offline they can send an email.

Inconvénients

Need someone who can always be available to answer clients

Avantages

Love Chatra, can chat in real time with customers on my website from my iPhone. I was on the beach in Australia and could instruct customers how to get to my shop in Germany.

Inconvénients

I haven‘t found one yet, other than the price. For a small operation like mine with a very low monthly income i find the app too expensive for the pro version.

Avantages

ease of use
good customisability
nice support

Inconvénients

lacking
1. click to call
2. full-screen or full-width bottom chat window on desktops

Avantages

It was super easy to install and only took a few minutes to install.

Inconvénients

N/A; we have been very satisfied with all aspects of the product.

Avantages

Simple UI: Categorization of chats is simple and effective.
Effective UX: Any lay-man can use Chatra after ~30 minutes of training.

Inconvénients

A few features can be added more in the free trial version. Especially the option of saved/quick replies.

Avantages

I liked the integration process. I never expected it would be that much easy. I m happily using it.

Inconvénients

It takes much time to start the software once we open. It really frustrating sometimes. It also needs fast internet to run. These are some cons.

Avantages

The intuitive and easy to understand chat panel and widget is quite good.

Inconvénients

It does not seem as if the automation's and few features are fully completed, Chatra seems like an beta version of an chat app with a lot of potential

Avantages

Easy to use, easy to implement, easy to customize. iOS app allows for service & support from any location.

Inconvénients

I honestly haven't encountered any.

Avantages

I love being directly connected to customers. I love that they can get an answer immediately without having to call. I especially love that you can see what the customer is typing before they send it.

Inconvénients

I don't care for the fact that they can enter Chatra without giving us any of their information, something, even just a name and an email should be required.

Avantages

It's easy to setup and use. Customization so it can fit in your store's theme is easy to get done as well.

Inconvénients

That I have to open it each time manually instead of it just opening when I login to my store.