Chatra

Avantages

Cette application me permet d'assister à mes clients directement

Inconvénients

Elle perd certainement des réseaux et cela perturbe

Avantages

Cette application m'aide à avoir mes notifications en temps réel

Inconvénients

Lorsque le réseau balance les notifications tardent

Avantages

Il permet de travailler comme cela se doit

Inconvénients

La connexion et forfait internet est trop beaucoup

Avantages

C'est une solution de Chat direct et de messagerie électronique très simple et facile à utiliser pour apporter son aide aux entreprises. Avec de très bonnes qualités d'interface et de qualité .

Inconvénients

Je n'ai rien à reprocher Chatra pour le moment .

Avantages

Une bonne fonctionnalité du point de vue option

Inconvénients

Néanmoins Il y a parfois des ratés dans les directs

Avantages

Logiciel de chat permet de communiquer d'échanger entre amis

Inconvénients

Connexion non gratuite peu nombreux sont ceux qui l'utilisent

Avantages

Logiciel permettant de communiquer avec tous

Inconvénients

Forfait insuffisant abonnement très onereux

Avantages

Simple has a free plan, applications are well made and the interface is nice to work in.

Inconvénients

Skipped webchats moved to another tab which is accessible with 2 clicks (should be 1 click max)

Avantages

Chatra has a number of very helpful features. The auto-replies, which can be pre-typed for common questions, are amazing and save time for repetitive questions. I also love that there is both a desktop and mobile. It allows you to see who is on the website, and the pre-chat view, where you can see what they are typing in real time before they submit the message, is amazing. You can think about what you want to say before they hit send, or look for the link they will need and have a quick response time.

Inconvénients

My biggest complaint is definitely that there is no spell check on the mobile version, and it is not compatible with the OS spell check software for the default keyboard on either android or apple products. It also does not let you know when it periodically logs you out of the app, so I have gotten fussed at by my boss for missing a chat because I thought my phone would notify me if we get a message, only to not get any notification. The Desktop version is almost too good at notifying you (you get to pick a noise and it will very much let you know when you have a chat) so this is mainly a mobile issue.

Alternatives envisagées 

Pourquoi passer à Chatra

Avantages

nothing. I stopped using it after a few months as it has a lot of bugs around messaging (i.e. if you message on native apps it doesnt show in chatra)

Inconvénients

the fact i cancelled after 6 months and they then charged me £204 to renew (when I had not authorised or requested a renewal - i had cancelled the app in shopify). they then ignored 4 of my emails.

Avantages

This software is great if you are starting out small, since the free package (which I'm using) is fully functional and serves all live chatting needs. The App is also great and sends phone alerts when a conversation is started, meaning you don't need to stay logged in on a browser the whole time. I live and work in China and a perennial problem here is the great firewall of China (all things Google are a no-no) but it works super-fast here because there are no calls to googleapis (for JavaScript files), the downfall of many websites and software products. The emailed transcript of conversations is also a nice feature (though I believe standard, for this type of software). The company is also not pushy, so while there are occasional emails about the product and services, they are not bombarding you with emails to upgrade to a paid or more expensive option.

Inconvénients

There isn't really anything I dislike about the software. The only thing is maybe the free trial, which gives you full functionality (useful for trying), so if you are going for a free or lower tier subscription, you might get attached to some features which later disappear.

Alternatives envisagées 

Pourquoi passer à Chatra

Avantages

The Châtra software has a very nice design and is very easy to set up. I also like the fact that we can customize the name, the photo and even adapt its color to our website.

Inconvénients

The Châtra software has a very nice design and is very easy to set up. I also like the fact that we can customize the name, the photo and even adapt its color to our website.

Avantages

It's free, easy of use, comes with a desktop and mobile app for easy access and gives you enough customisation options to make it feel like part of your website.

Inconvénients

Slightly more customization around the button would be ideal. Though this is a small compromise.

Alternatives envisagées 

Pourquoi passer à Chatra

Avantages

Very quick to implement using a Cloudflare app. Easy to style to match my site.

Inconvénients

A longer trial would have been nice, I guess?

Avantages

Chatra worked well for me, but I wasn't able to afford to upgrade to obtain the features I found most useful.

Inconvénients

None really, it was a good program; but I found one that was more relevant to what I needed, for less money.

Alternatives envisagées 

Pourquoi passer à Chatra

Avantages

What I loved about Chatra is that it's easy to use and setup. It's basically a plug and play option for your website. While I don't use the more advanced features, I appreciate that they are there and like that as my business grows I can upgrade to a more robust plan. Overall, I find the interface easy to use and more people have contacted me since installing Chatra on my site.

Inconvénients

I wish there was a way to archive conversations rather than deleting them

Avantages

What I like most about Chatra is how easy it is to use. The real-time chat helps us respond to customers quickly, and the interface is straightforward.

Inconvénients

What I liked least about Chatra was that it didn’t automatically assign cases to agents, so each agent had to pick up cases manually. That was the only downside I encountered, but I’m not sure if this has been fixed/improved since then.

Avantages

Besides the ease of use, I can chat in real time while making a purchase.

Inconvénients

I have been using it for some time now, and have noticed that there are few updates and new features.

Avantages

We was able to try the chat for free (with single operator only) that made easier to make a decision to purchase Chatra subscription. What we liked them most as we got paid version is ability to create group chats. We have up to 10 operators coming online simultaneously and some of them are experts in particular areas. When some specific question comes up, it's easy to drag expert guy into it.

Inconvénients

Once we got an issue with widget rendering on device with small screen.
By looking into advanced configuration of the widget we were able to figure out how to scale it in proper way though.

Avantages

Easy to use chat platform. I like the customizable chat pop-ups, ability to assign chats from different pages to different agents, saved chats, and nice looking interface.

Inconvénients

Doesn't accept AmEx for payment. It would also be nice to have easy export of chat contacts for followup purposes.

Avantages

I have an online business where I sell crafts I made on Etsy, as well as my own personal website. While I can not use Chatra on Etsy I do use it on my website. Chatra makes it simple to connect with customers who have questions or specific requests by allowing you to chat with them online in real time in a live chat. All you have to do is add the code to the footer of your designated webpage and that's all there is to it. You now have a live chat and will be able to communicate with your customers automatically.

It is free and simple to use and I have found it has helped my customer service rating improve from 4.5 to 4.9/5.0.

Inconvénients

Sometimes the chat can lag and it may make you appear unprofessional if your customer doesn't realize that the lag is not on your end, but the software itself.

Avantages

Chatra has a very polished design. Both the chat widget and the admin dashboard are easy to navigate and use. The set-up was a breeze and the mobile apps make it easy to keep on top of all incoming messages. The automatic triggers (currently in paid version only) add nice extra functionality for increasing engagement and conversions.

Inconvénients

The chat button position options are very limited (all corners and middle of left/side/bottom edges of the screen). The position you choose will be applied to both desktop and mobile view, which is not ideal, as these designs have often different layouts. Ideally one should be able to set the widget's position on the desktop and mobile views separately.

Avantages

Customers have another way of contacting me. When I'm online, it is spontaneous like a conversation. Chatting on Chatra keeps them on my website so they can order.

Inconvénients

I often don't know who the person is. Maybe that's not a problem with the software, but I wish people were required to give their name. And sometimes they will not leave their email so I have no way of responding to their query.

Avantages

Chatra is great for a website that has good traction as it helps interact with potential customers and increase traffic and sales for your company!

Inconvénients

t does have limited functionality which can be a downside, but overall I like this better than Drift.

Avantages

Interface, mobile app, integrations

Inconvénients

Wish they had a way to see current visitor activity and manually trigger a chat like Olark does