Rocket.Chat

Avantages

Fast, intuitive and with an interface that makes it much easier for those who use it daily

Inconvénients

Can't edit a message sent in a private chat.

Avantages

Love that Rocket Chat is open and hugely extendable. Love that this can be private.

Inconvénients

Not much I do not like. Love everything about this.

Avantages

It is open source, easy to implement, has several applications in its marketplace.

Inconvénients

I have no relevant criticism since the whole tool meets the company's demand.

Avantages

It was a great software that we used for internal communication. It was quick and easy to use for group chats.

Inconvénients

The only thing that I did not like about this software was that you could not do voice calls which was the reason our company switched over to another software.

Avantages

I like that you can post a message in real time along with pinging a specific person or even using an emoji to decorate the message. I also like that you favorite a room so it remains on your conversations list, you can update your profile and settings fairly easy and that you can edit or delete a message you posted if needed.

Inconvénients

I do not like when the software lags at times , where it takes almost a minute for it to catch up to the current messages. I also do not like that sometimes the pinned messages feature works and sometimes it doesnt. You can pin a message to it but you wont be able to see it, im not sure if theres a character count or not with that. I also do not like when you do a direct message or private message with an individual theres no way to delete the message when its not needed anymore, you can only hide the message.

Avantages

Installation innerhalb eines geschlossenen Netzwerkes, viele Einstellmöglichkeiten, gute Administrationsmöglichkeiten. Relativ günstig wenn man Support buchen möchte.

Inconvénients

Teilweiße hohe Delays, keine Mobile Unterstützung für Videochats.Keine Anruf Funktion

Avantages

It is a very professional software which is widely used in professional environments like Offices and workspace. Also it lets you share files, make channels (groups) for activities, projects and other stuffs. It have features to delete the message with upthreads and also provision to reply in threads and follow/unfollow feature to unsubscribe from the notification.

Inconvénients

Mobile app has some issues with the push notifications, in web it works perfectly fine, but a little customization can help that. Moreover for keyboard users like me, there should be some more keyboard aided shortcuts to Edit/ delete messages instead of drawing over mouse actions.

Avantages

I like using rocket chat cause its an easy tool for communication. You can type in it with ease, the room you have set up is easy to find. I also like that you can search chats from prior days using the search/filter option. I also like that you can send private messages via the chat itself outside of the rooms. I also like how you can edit a posted chat if needing to update it or delete it entirely.

Inconvénients

I dont like that when someone sends you a private message theres no way to delete the message. You can hide it but i feel there should be a delete option also. I also dont like the reply thread cause the writing is soo tiny and everyone in the room can see what you are replying. I think that feature should be done away with.

Avantages

1. Installation is a breeze. I was able to install Rocket Chat, get SSL configured, and had a running server set up in an hour without having to wave through endless linux commands.
2. Inbuilt support, for Video call using Jitsi, and inbuilt notifications.
3. Slack like user interface , which my team can instantly connect to.

Inconvénients

1. The Quote a message, can be improved, it is visually not very clear.
2. The Video call doesn't ring inside the application, only gives a button to join which makes people skip it some times.
3. On Windows, if the app is running in background, you need to go to the notification panel to bring it to front, if you start from the Start Menu, it doesn't come to front.

Overall, the shortcomings are very less and trivial. The software is very stable and a breeze to use.

Alternatives envisagées 

Workplace from Meta

Pourquoi choisir Rocket.Chat 

Slack doesnt have screen sharing on free version, which was the primary reason I shifted to Rocket CHat

Logiciel antérieur 

Slack

Pourquoi passer à Rocket.Chat

I tried it, loved it , stuck to it. It gave me no reason to switch.

Avantages

Selective tagging of teammates inside a particular chat and the option to get notifications only from direct tagged mentions. Replies to messages in thread like manner and emoji replies help in keeping the UI orderly and have less clutter.

Inconvénients

Significant delays in updating of messages leading to improper communications during critical project times. Takes several attempts of refreshing to get the latest messages and mentions.

Avantages

Rocket.Chat software was implemented early in the COVID-19 pandemic to keep people in our department active and collaborative while working remotely. We customized the layout and created workgroups to integrate the team and it worked very well. No delays and no communication failures.

Inconvénients

Support is a bit of a downside, but it's rarely used. The tool works well and we have not had any reports of serious problems.

Avantages

It's open source, easy to deploy and customize. It allows for easy integrations using Webhooks, with Twilio's API, and has a live chat widget for your website.

Inconvénients

There are still a couple of quirks in the iOS app, but overall it runs smoothly. Accessing and registering for the Rocket.Chat cloud marketplace is not as intuitive as it could be. The marketplace also requires a paid plan.

Alternatives envisagées 

Slack

Pourquoi choisir Rocket.Chat 

Rocket.Chat is open source and can be self-hosted, which means you're in control of your data and privacy. It also has additional features that Slack doesn't have.

Logiciel antérieur 

Slack

Pourquoi passer à Rocket.Chat

I chose Rocket.Chat because it's open source and self-hosted, in addition to being able to integrate it with other applications.

Avantages

easy to use, configure, can be installed on many forum like ubuntu,ocean,docker etc. Android/IOS application supported. text formatting is value aded feature. file can be sent or recieved. hence at server level restriction can be made to avoid data sharing. channel/grouping can be made. 2 step security is good option.

Inconvénients

User cant made group, does not work with windows server active user directory, if you paste large data, it will convert it to text file, editor do not support for medium large data.

Avantages

Rocket Chat is, in my opinion, the best alternative to Slack that is available today. The best part about Rocket Chat is that you can install it on your own local servers so you're no reliant on someone else storing your data on their servers on the Internet. This can be particularly valuable for those who may distrust the Internet a good deal. Rocket Chat offers a wide variety of features that make it, again in my opinion, the best contender to face off against the Slack platform.

Inconvénients

Rocket Chat can sometimes be tricky or actually impossible to update and the features and settings can sometimes be a little difficult to understand what exactly they do.

Avantages

It is FREE. Really free. COMPLETELY free chat system, documents sharing, team discussions and info sharing.
Also, you can create conversation inside channel as a room. Quite handy to avoid 1000 channels.

Inconvénients

There are bugs that are not fixed (and it has been years...) Eg : once you remove notifications from a channel, even if you try reactivate them, it does not work anymore.
It is very confusing to go back if you click on add a file out of purpose... It makes it difficult to use sometimes.

Avantages

Well, amazingly it's free for personal and commercial use. On top of that it works very well, and you can even deploy in a docker, which means you can get it up fast. It has tons of functions that you can integrate to compete with the discord and slack. Tons. Also, you can integrate bots, which seems like the latest thing.

Inconvénients

I can't really think of any Cons, except maybe not great for the technologically challenged. This software is robust, so you can get lost in settings pages if you don't know where to go. Still, I think anyone who can follow directions can get this working.

Avantages

This software has web version and desktop version. I can create private and public conversation groups. Colleagues mentioned in conversations receive notifications quickly. The icon library is large.

Inconvénients

- It is not possible to search for images and texts within the conversation.
- Most of the time, I can't attach a file.
- There is no library of the images exchanged.
- It is difficult to locate old texts.
- There is no sending of audios.
- No voice and video conversations.

Avantages

Rocket.Chat has so many features it's crazy. I mean, there's a feature in here to authenticate using Wordpress! So cool! They have both React Native and native apps so getting this customized and deployed is pretty easy. It works pretty well out of the box minus a few bugs. It's got a large community backing most of the repositories which is a huge plus. Overall there's a lot going for it.

Inconvénients

Bugs... OMG the bugs are ruthless. Right out of the gate the React Native version didn't have avatar uploading working. We had to pay $1000 to contract out a developer to fix the issue for us. The issue wasn't really a fix more than it was a hack so we weren't able to push it back into the main development branch.
There's also a problem with notifications right out of the box. That is really frustrating and we still don't have notifications working on our platforms.

Avantages

+ Cloud-hosted option
+ Sleek UI
+ extensive access controls/user permissions
+ Auditing panel
+ REST API
+ can be accessed on a web browser/desktop client

Inconvénients

- NO native Office365/Azure AD SSO
- Can be pricey compared to Microsoft Teams in 2020

Alternatives envisagées 

Microsoft Teams

Pourquoi choisir Rocket.Chat 

We were using an on premise server hosting Openfire IM, this system was painfully dated and we wanted something akin to Slack. Rocket.Chat advertised itself as a open source/cost effective alternative to Slack

Pourquoi passer à Rocket.Chat

Microsoft Teams at the time was still new. it did not have all of the features i was looking for at the time.

Avantages

rocket chat allows multiple users to join and collaborate in channels that allows for free flow of communication on a regular basis, it is a very interactive tool for project managers to communicate to large number of people and to allow them to share information freely. one can also use rocket chat to send direct messages to users who have access to the rocket chat platformone can download rocket chat on the mobile platform both Android and iOS and on desktop both for Windows, macOS and Linux

Inconvénients

sometimes if the app fails you have to use the browser to log in

Avantages

Easy to use, good quality, intuitive for users with little technology skills

Inconvénients

Can be expanded to more user cases with utilising more of the features. consequently make it harder for users with less computer skills to catch up with other advanced users.

Alternatives envisagées 

Workplace from Meta et LiveChat

Pourquoi passer à Rocket.Chat

Fresh and trendy look

Avantages

Best User Interface
Easy Installation and Easy to use
Chat Bot Support
Third Party Integration
Public/Privates Rooms
Can create ultimate number of groups
Can also Display overall profile information
Web Push/ Push Notifications (Automatic)
Light Speed and fast responsive messenger
Themes available

Inconvénients

Can add more themes and GIF images to it
It'll be good if you share your recent updates on it like about your software updates or about your new versions

Avantages

I love the simplicity and functionality of Rocket.Chat, especially for an open source app. Integration with Active Directory was quick and easy, and the mobile, desktop, and Web apps work great!

Inconvénients

My one niggle with RC is with the way notifications work when you're logged in on multiple devices and apps. When I read a message on my desktop app, it's not marked as read on my mobile apps. I've searched high and low in the admin settings and can't find anything that I can turn on to fix that.

Avantages

We can use Rocket.Chat to communicate directly, that is one to one, or we can use it for group chats. The user interface is very user friendly. The best thing about this software is that it is an open source product. I can chat with my colleagues even if I am not in the office. It also has a web version which makes it easy when the desktop application is not working

Inconvénients

We can not drag and drop files in the group chats, we have to open the file attachment window to open an file. Sometimes while chatting, in the middle of the chat the desktop application hangs a lot.

Avantages

Vernetzung aller Vereinsmitglieder auf einer gemeinsamen Plattform, Gruppen- und Einzelchats möglich, Durchführung von Umfragen direkt in Chatgruppen möglich (mit Umfragen-Bot)

Inconvénients

Der Dienst für die Push-Benachrichtungen fällt hin und wieder aus, sodass neue Nachrichten manchmal unentdeckt bleiben

Avantages

The team behind Rocket.Chat delivers an ongoing effort to improve the software and add new features. Feature requests and bug reports are handled professionally.
You can deploy the server on premises or in the cloud. It also has lots of clients (Android, iOS, Windows, Mac OSX, ... and of course web!)

Most of the admin settings can be configured via the web interface.

I use Rocket.Chat within a docker container and Traefik for SSL termination and proxy. Works like a charm.

Inconvénients

Administration is not that easy and the documentation sometimes lacks in depth descriptions. Some functionality is not yet available in all clients.

Avantages

Rocket.Chat allows you to create your own Private Channel which you can use to communicate with members of your team. Roket.Chat even have the option to create General channels for each department. With Rocket.Chat you can communicate with any member of your team privately via Text, Voice or Video. It allows you to notify everyone in a group or channel. Rocket.Chat can be access on all devices and there is also a web version so there is no need to install application on PC

Inconvénients

There is nothing about Rocket.Chat that i dislike, its an awesome application

Avantages

Is great that you can have all your users and create different groups to mantain control of the correct communications.

Inconvénients

The notifications do not always are synchronized in the mobile app.

Avantages

The amount of resources this application needs to run in the background is remarkably low. It is free, open source and maximizes your time when sending along a quick message. We use it in the sales team to get a quick answer if we are unsure of the answer. A great and effective tool which makes us appear smart and knowledgeable.

Inconvénients

Updates. The platform while quick to work out bugs does require you to re-start the app after the update.

Avantages

communicating with fellow team members in the blink of an eye is just fantastic to me. Rocket chat is very comfortable to use and understand.

Inconvénients

you might over look messages that were just sitting there idle sometimes

Avantages

It's an instant messaging software so you can use it in a workplace to get in touch with each other on a daily basis.

Inconvénients

The UX/UI is not great. My manager/boss is in control of everything. They can read conversations and how much time you spend on it. They also restricted a lot of things. Maybe it's not how it's intended to be used but I really don't like this software. I have two workplace, and really Slack is way but ay better.

Avantages

The idea to have WhatsApp and other platforms in the communication channel.

Inconvénients

Not working. Plan and simple not working at all.

Avantages

Number one thing -> love the fact that it keeps all logs of chats saved. Very easy to message code snippets or images or any sort of file to coworkers.

Inconvénients

Haven't found anything I disliked about rocketchat yet. It is quite a big upgrade over our last messaging tool (skype).

Avantages

The feature set is very strong. It allows our distributed teams to work much more tightly together. For our developers, the voice and screen-sharing allow widely separated coders to pair-program as if they were in the same room. The messaging is robust, and the voice quality is good. Overall, Rocket Chat is extremely solid, plenty strong enough to be used in a mission-critical capacity.

Inconvénients

Most complaints center around the various quirks of the Jitsi subsystem, and related usability issues. For example, the only calling choice offered is "Video Chat". All we want is a voice call. Most of our machines intentionally do not have webcams, yet we have no choice but to select "Video Chat" and then dismiss the dialogs warning us that no camera was found. Every time, with every call. It gets tedious. This is a great example of a very small thing gradually becoming a significant usability issue. Also, for those of us who do have cameras, the default initial setting for a call should be camera OFF for heavens sake. There have already been a couple of embarrassing accidents.

Avantages

Rocket.Chat is great in terms of the fact that it allows you to manage your own chat server without having to go through third party services and paid subscription plans. You just download and install the server and you're good to go as long as you install and configure the chat client (or you could even use it through the web client). It also provides an interesting websocket + RESTful web service interface which you could integrate with any application you build. It is free and open source, so if you play your cards right, you have an effective, modern chat server for free.

Inconvénients

It can be a hindrance at times to do more granular configuration on a Rocket.Chat server and it takes a while to figure these things out.

Avantages

Can be deployed easily on your own infrastructure. Easy to integrate with other applications, using web hooks. The fact that it's open source makes it accessible to so many companies!

Inconvénients

Some functionality doesn't seem to be thought through, for example the colour of the room title changes based on the room title and can't be customised. It would be great if you could just pick a colour. The current threaded conversations don't stop multiple conversations in a room turning into a complicated conversation. The slackbot equivalent 'Hubot' isn't heavily worked on, so lags behind Slack in this department.

Avantages

- Wide functionallity, configuration, integration options.
- Mobile apps are with good quality when I'm on the go.

Inconvénients

- Automatic upgrades regularly don't work (described bellow in overall experience).
- Admin panel is a bit complex to configure.

Avantages

Cost effective hosting
Good Integrations
Simple to use

Inconvénients

Customer Support
Help documentation is a bit lacking

Avantages

The customization you can do, and the simplicity into adding a live chat widget into your web app in the way you like without importing any extra modules, you just run a JavaScript script in your web app. And the functionality is so good but to find how to correctly use them might be a bit hard :)

Inconvénients

That the UI looks a bit weird or old and like for example if you want to embed live chat, you use a script, by default it will only run on the server's address and not any website, to make it work anywhere, it's in another page, which is better to make it in the same page instead.

Alternatives envisagées 

LiveChat

Pourquoi choisir Rocket.Chat 

Because Intercom although it got many many good features, Rocket.Chat is free, open-source and even got all (most) features Intercom has and maybe a few more.

Logiciel antérieur 

Intercom

Pourquoi passer à Rocket.Chat

Because Rocket.Chat is completely free (only if you host it on your server) and for it being open source which is so cool for developers while LiveChat is paid and might have not all the functionality Rocket.Chat has.

Avantages

OpenSource, free, and self hosted, gives us the freedom to manage and maintain a nationwide communications platform while keeping the costs very low.

Inconvénients

The biggest issue we have with Rocket.chat is somewhat inconsistent notifications being received to some mobile phones.

Avantages

It's a great business chat software and makes it very simple to create channels and set chat preferences.

Inconvénients

It's not very visually appealing compared to chat software like Slack.

Avantages

It is easy to setup and a good alternative to slack. It is easy to start channels and hold conversations.

Inconvénients

On the phone app you can't actually start a thread. You can however on the computer which makes the channel a little disjointed at times.

Avantages

Rocket.Chat is an awesome solution for enterprise chat. As a remote employee, its my main tool to connect with my peers. It enables me in a easy way to contact and share information and files. Also, since the company hosts it, I find it secure to share sensitive data

Inconvénients

The big problem with Rocket.Chat is usability. The mac application has a poor implementation , that resembles old chat applications like MSN Messenger. Its an outdated design that needs innovation ASAP

Avantages

I like that RocketChat can be deployed as self-hosted, this makes our work communication safe and highly-secure. All the necessary features are available: audio and video conferencing, screen sharing, chatting, file sharing, APIs etc.

Inconvénients

RocketChat video conferencing was under development, so for these purposes we integrated Jitsi Meet into this software.

Avantages

Relatively easy to install considering its a snap included in the Ubuntu 20 server bundle.
Free to install, easy to use. Great for document collaboration, video calling and basic chat and integrates well with Microsoft AD.

Inconvénients

Found several bugs in newest version. The software overall is stable but I personally have seen half a dozen bugs while testing this including LDAP integration and listing users names; some of which are included but not displayed in the client.
I wish this had a capability to see all activated users and the presence status of each user in the admin console.

Avantages

Firstly the sharing feature of this product is of unique importance that helps me to share unlimited files and folders to numerous people anywhere in the world in just few seconds. Another feature that I found more valuable is that I can easily receive material in order to make effective marketing programs through this special application.

Inconvénients

It’s beneficial enough to maintain all the communication tasks on daily basis with a lot of ease. So, making good collaborative projects within certain time period is not less than a blessing for me. There are really no cons at all.

Avantages

We use rocket chat in our company. It was the most convenient switch after (sad) years using Skype. Rocket is a rich tool for collaboration: group chats, file sharing, privileges, chat customization, etc. All at a cost of zero!
It's open source meaning there is a lot of eyes at this product code and quality. Updates are available often too.

Inconvénients

It is not possible to quote a message originated in a different chat room, so if you have an important message to share for others, most likely you end up copying it and then pasting.

Avantages

It can be used with my organizations' chat platform so that I can check messages from my project lead and team members even if I am not at my pc.

Inconvénients

I do not get notifications at all, I am late to reply to so many messages because I do not get any of the notifications. And I have to refresh every time to check if I got any new messages.

Avantages

Good product for communication for smaller organisation. We can create private channels and it helps us to improve overall productivity by discussing projects as well sharing new ideas.
Best things that I like the most are audio and video conferencing and screen sharing.

Inconvénients

Only load image files as well don't have file versioning. It is also lacking in calendar and contact sharing.

Avantages

The open APIs are great, we use a lot with other teamates.

Inconvénients

It's not so easy to implement. It could be more intuitive.