Indio

Avantages

It is easy for our clients to use. All of my clients are able to log in and work on applications or schedules with ease. I also like how we receive updates when clients are working in their accounts. It is also easy for the client to review prior years applications and use to help them complete the new application. I also like how I'm able to hide portions of applications that aren't applicable. I am looking forward to the easy renewal process Indio has, where the client uses the review mode to complete their renewal applications.

Inconvénients

I would like to be able to make a table schedule in an application required for answering. I've also notices that the exporting of schedules, such as drivers, for AMS360, doesn't export into the proper template for import into AMS360.

Avantages

Indio makes gathering data for new and existing accounts fast and painless for all parties involved. My clients love being able to comment and ask questions on the app, and being able to sign and submit it to the agency without waiting on us to send something over for e-signature.

Inconvénients

The only complaint I had has been fixed. There used to not be an option to email the app to the client directly from Indio, but that feature has been added.

Avantages

Very easy to use! Tons of Acords, Supplementals, and Questionnaires all digitized for easy read-through. Indio makes it super easy for clients to fill out these forms and for agents to navigate the forms. In our current digital age, it makes the process so simple to email to clients and team members while keeping everything documented.

Inconvénients

Integration with AMS360 would be REALLY nice, as this is the system our Affiliates work in.

Avantages

Indio is very easy for my insured's to use. Especially on renewals. They just update and return. No entire applications to complete. Also the E-signature portion is a lifesaver. Had an insured sign while they were on the road to another appointment.

Inconvénients

Getting started with Indio was a bit confusing, but once we got used to it got easier to use.

Avantages

Like the ease of it, being able to do it all paperless and works well for clients too.

Inconvénients

Will say sometimes the way they break down the applications into sections doesn't always follow exactly with the actual PDF application, so it can be occasionally confusing if looking at the app and matching it exactly. Not that any questions are withheld, but that it can on occasion be confusing since the questions don't always go exactly like the paper application does.

Avantages

Easy to use and integrates with Epic. It helps us review the current way we are doing things to make it an easier more efficient process.

Inconvénients

Some features are not available yet but they are always coming out with updates and will eventually be available if requested.

Avantages

Indio makes client correspondence so easy! I am able to get documents signed within minutes. In a fast paced office, this is invaluable. It also provides a “paper trail” of when I sent the document and how many times the client has touched it.

Inconvénients

One thing that I would like to see is a stronger assurance that I indeed turned the client's ability to see what I am updating, as this is a live platform.

Avantages

the tool itself is revolutionary in its approach to renewal, and its support staff is always eager to assist and receptive to fresh product improvement ideas.

Inconvénients

there isn't anything about the product that I don't enjoy.

Avantages

I love that clients have a portal designed only for themselves. I also love that information rolls over to the following term, keeping record of signed applications. It is user friendly for our clients, which in turns makes doing business simple and easy.

Inconvénients

I more so wish our own company would take advantage more of the work book aspect of Indio. I think we could ingrain this company into our daily work but we haven't gotten there just yet.

Avantages

The availability of the supplemental applications being accessible is nice.

Inconvénients

The waiting period to add supplemental applications is longer than stated. Also, the capabilities of updating information is not necessarily autonomous with what you would think to do.

Avantages

Complete apps, especially at renewal, is so much faster and easier. It reduces redundancy and the amount of time my clients have to spend filling out the same information.

Inconvénients

Honestly, it's just learning a new software and educating my clients on how to use it. Once everyone is familiar, I think all involved with the insurance process will appreciate it.

Avantages

The platform is easy to navigate, documents are easy to upload on to the platform for signature and our clients can complete applications on the platform.

Inconvénients

The Statement of Values schedule could use some work. The data from Sagitta does not sync correctly to the schedule in Indio. The Workers Comp Schedule also doesn't sync correctly from Sagitta to Indio.

Avantages

I love how easy it is for clients to use! (Even people who arent tech savvy.) The hyperlink makes sending apps a breeze.

Inconvénients

The turn around time for adding in the applications is a little slower than I hoped for, but I understand it takes time.

Avantages

This software finally enables our agency and customers to be more efficient with application completion and processing. I love that there is a library of digitized

Inconvénients

Initially, the process of putting together a customer 'submission' is confusing. However, it doesn't take much time to master.

Avantages

Ease to create workbooks for clients to review and make their own changes. Simple to use, very customizable

Inconvénients

Most of my clients do not have Chrome, runs slow on Explorer

Avantages

We are receiving renewal applications back faster. We are spending less time renewing surplus lines clients.

Inconvénients

I would like to be able to electronically sign the agents name on applications without having to download the application and upload into document signing system

Avantages

easy to access and share with clients
makes application easy and info will be in there next year

Inconvénients

login process is a bit annoying, but its getting better
dashboard could be more user friendly for clients - almost too many features...

Avantages

What I like most is that our clients are able to view their account information in real time. Before we kept our own records of the client's properties and exposures. Now we are able to view the same list and the clients are able to request changes to us through the website. This has allowed for greater accuracy.

Inconvénients

While the software is great, it is time consuming at the beginning to set up all of our clients in the system.

Avantages

When the documents are completed they are emailed to you by Indio, you don't have to go and retrieve them which is convenient but they are not encrypted which is worrysome.

Inconvénients

Not user friendly. Not obvious where to find things, II spend more time looking for forms and how to do things than I should. Many clients unable to use, can't log in, need to wait for code etc.

Avantages

I love the ease of use for the customer, it is vert straight forward and fool proof.

Inconvénients

I think the access code confuses the customer.

Avantages

Ability to have numerous supplemental applications online and remind clients of due dates

Inconvénients

Poor customer support, you will not find a customer support line on their site and when you email request their turn around time is terrible. Another example of tech companies ignoring their customers

Avantages

Love the supplemental apps that are already in the system for most carriers...makes getting these filled out a lot easier and less painful for us and our clients. Thank you.

Inconvénients

takes a while to get a new form digitized

Avantages

I like the ease of operation once you have what is needed uploaded into Indio.

Inconvénients

I don't like that we have to export everything each time we need to use it and that there isn't an auto sync every couple of hours or even once a day.

Avantages

E-sign is very easy. I never have issues when creating a new client. Like anything, the first few times are the hardest, but after that it is very handy.

Inconvénients

searching clients that are already in the program. difficult to find or search, could be compatibility issues with internet explorer as well.

Avantages

The ease to setup applications for the client to complete and more importantly how easy it makes it for the client to fill in. Saves alot of back and forth from using the tradition PDF forms. Makes renewals a breeze, has been a huge time saver for the agency.

Inconvénients

There is nothing that I've found that I would consider a con. Very user friendly for both the agency rep and the client.

Avantages

Indio is very informative and easy to setup. We were able to start using it immediately.

Inconvénients

We are pleased with all aspects of Indio.

Avantages

I love the ability to send an application to a client that is tailored to their organization. It is great to be able to make certain questions required.

Inconvénients

I'm not a huge fan of the one time password for clients. I understand the security benefit, but it does hinder the ease of use.

Avantages

The use of the custom forms that we were able to set-up as part of our on-boarding has streamlined our commercial renewal process and cut the amount of time Account Managers have to work on renewals in half.

Inconvénients

There is still a lot of places for growth - like integrating payments, some functionality tweaks, etc. These seem slow in coming to fruition.

Avantages

Hearing how much our clients love our more efficient way of collecting data!

Inconvénients

Only the hiccups of waiting for apps to be entered. If we plan ahead, typically not an issue though and speed to enter has increased some.

Avantages

I like the fact that it is interactive with our agency and clients and that it is secure

Inconvénients

I think that the schedules need a lot of clean-up work before you can send. I would like them more streamlined

Avantages

I like the ease of sending new applications to our clients, and how we receive progress notifications every step of the way. We have gotten some great response from our clients as well.

Inconvénients

I don't currently have anything negative to say about the software.

Avantages

How easy it is to use once you are trained on it

Inconvénients

Figuring out how to send and resend stuff. Nothing to do with the software really, probably user error

Avantages

i enjoy the ease of use and how it makes it easier for our customers.
I appreciate the quick response on the chat feature and that if we need to escalate an application being added, we can.

Inconvénients

At a renewal of applications, the information is filled in from last year. I wish there was a better way for the insured to see what they have updated from the prior year, rather than them having to pull up the old one and check with their eyes side by side. Would be nice if it changed color or something so they could easily see if they still needed to update revenue for example.

Avantages

The user-friendliness and overall organization of this software is the best feature. Implementing Indio is going to save our team so much time on a day-to-day basis, and in our industry, time is priceless.

Inconvénients

I don't have anything negative to report about the software at this time.

Avantages

Easy to set up and it helps stream line the application process.

Inconvénients

Nothing in particular. You need to spend a little time getting used to the system

Avantages

The idea of this program is great, the ease of apps being able to share information will make a step in our process more efficient and effective. This will allow information to be more streamlined across the board.

Inconvénients

It was a rough start due to the apps that we needed most were not loaded. I have yet to use the program fully due to not being able to send a completed request to my insured.
I do wish there was more information that could be pulled into Indio from Epic. The initial manual entry to very time consuming and takes away from the concept of the program, especially since the information is already in EPIC or in a spreadsheet. If there is away to get this accomplished, it would make Indio so much more appealing. Maybe give the user the option of how much information they want to be pulled from EPIC.

Avantages

Ease of use for clients and brokers. Helps bring an industry that is lacking on the technology side immensely into the 21st century.

Inconvénients

The forms database is still not as comprehensive as I would prefer which will change over time. Still working through small glitches and site does seem to be down quite a bit.

Avantages

Easy of use for both the agency and the consumer

Inconvénients

We would like to have Indio connected with our management system so we would not have to create 2 separate client accounts. We would also like to know about any additional functionality specifically tailored for PL use. Would also like to use the same email address for multiple family members.

Avantages

It allows us to achieve and meet our renewal deadlines and gather the necessary information from the insured.

Inconvénients

Sometimes it glitches or our clients have a difficult time logging in

Avantages

In the Transportation Insurance Business, I have to complete MULTIPLE Applications for each of my Account Renewals. Usually a different Application for each Market that we approach. Indio helps to prefill much of the Account Information on each individual Application saving me time and energy.

Inconvénients

I wish that the load time for each page was quicker. The system processes information slowly.

Avantages

The interface with our operating system for common information retrieval is convenient. The promise of carry over on year two renewal applications is very compelling. I use a multitude of multi page proprietary applications , and it's easier to go through the Indio platform than to pre-fill PDFs year after year. (Or worse yet, hand fill).
Also really like the ability to 'grey out' non-applicable areas of forms - much less confusing for clients. In the past six months there have been positive upgrades to function, such as the ability to e-sign multiple documents. Notification from the app when clients have accessed it.

Inconvénients

Clients have expressed frustration with the 'view prior year applications' feature. Because of where it's located, they don't always see it and this feature is limited. Would like to see it as a menu with more capacity to upload several documents at once. Would like the ability for them to see it in half size or full screen for ease of reference on a laptop.
Would like to see a notification to user when we've failed to go in and view an application.

Avantages

I like the Esignsature function, and that apps come righ back to us.

Inconvénients

I feel it's too much like a phone app. I don't find everything the easiest but overall, its a great product. it wouldbe nicer if it integrated with our systems without incurring an additional fee, becuase it slows us down when mgmt doesn't want to pay anymore then they already are.

Avantages

It does help get information from out clients.

Inconvénients

This software can be complicated at times.

Avantages

I really like how easy it is to set up a new account, load the forms needed and send out to clients. Very intuitive.

Inconvénients

It can take a bit of time to get new forms loaded, but this seems to be a less of an issue everyday as they are constantly being updated.

Avantages

I like the ability to streamline applications for clients without having to regenerate a new form for each client in the system.

Inconvénients

Moving through pages can get a little clunky occasionally in the system. In addition, adding other viewers to the application, even if they are not signing, can be a little hit-and-miss as well, based on whether or not they receive emails about completed forms.

Avantages

Extremely user friendly interface. The flow of procedures is easy to navigate.

Inconvénients

Some function issues when trying to use with Internet Explorer. My company's paperless work system opens some of its other functions with Internet Explorer and we cannot change the direction in which Indio opens only. If we change one function, we change them all.

Avantages

Easy to manage, and the interactions with clients

Inconvénients

I have not encounter anything I don't like

Avantages

It is very easy to use and easy for the insured.

Inconvénients

Sometimes the system can be slow, but not very often.

Avantages

They have thousands of forms available.

There is a lot of ease of use on the client side of things.

Inconvénients

It's takes a long time to start to get return on the value. If you don't use it constantly or you don't have clients that like technology it'll be hard to take advantage of the tech.

Avantages

Ease of convenience for insured to complete renewal information and new business information

Inconvénients

Nothing. Makes conducting business easier.