Mail Assure

Avantages

When we used Mail Assure the product was easy and simple to use. It did what it said on the tin and was constantly being developed.

Inconvénients

Like any N-Able (Solarwinds) product, customer support did seem to lack at times

Alternatives envisagées 

Pourquoi passer à Mail Assure

Avantages

How quickly it was able to be implemented in our organization. Modifying the reports and setting the security profiles was very intuitive. It captures over 98% of unwanted email and provides an easy to read report of anything that was caught... and a simple way to release it and enable to the system to 'learn' about this type of mail in the future.

Inconvénients

Some of the reports were a little difficult to setup. This was the only part that was not very intuitive. The definition of 'row' and 'column' produces EXTREMELY different ports, but there is no easy explanation as to what those two definitions actually mean.

Avantages

- Mail Assure does a good job with locating and marking SPAM messages. The main and second class are helpful for creating rules in our Exchange to do things based on that marking
- The overall filtering speed is quick and reliable
- Mail Assure offers a bit of flexibility as compared to other vendors.

Inconvénients

- The console can be a little confusing for first time users
- There is no ability for multiple admins to access all the domains
- I receive a gateway timeout instead of no data message for one of the searches
- We have already had a couple instances of bounce backs to our customers due to issues with Mail Assure
- There needs to be more options for global setting we can push to all the domains to simply the setup of new domains
- Support needs to escalate issues quicker to the engineering team for quicker responses and faster resolutions

Avantages

Highly configurable, very accurate spam stopper

Inconvénients

I personally found you need a fair bit of help with the configuration, but their technical sales and support team is A* - I would recommend using them as much as possible during the setup phase to ensure everything is setup correctly.

Avantages

The implementation was very easy and quick to get started. We were up and running as soon as our ISP redirected our Email traffic to Mail Assure.
Mail Assure is going a really good job in catching what it says it will catch. It caught over 18,000 messages within the first several days of operation.

Inconvénients

Navigating around in the Web User Interface isn't quite as intuitive as I would like. It takes a bit of getting used to (mainly with regards to terminology and verbiage); however, once you learn the "lingo" and the "operations" of the dashboard, it becomes easier.

Avantages

The best feature about this software is how well it protects email traffic from spam and virusses. I used to be a customer of CleanPort which for some years has been discontinued. After this I didn't find a good service to replace it because CleanPort was absolutely perfect. Recently I had another careful search and read a lot about SolarWinds Mail Assure. One of the things I liked is that they are constantly improving and evolving their solutions. That is exactly what results in a reliable anti-spam and anti-virus protection, staying on top of things.

Inconvénients

When I started to setup the service for my domains which needed protection, I first had to make myself familiar with the user interface and structure of the control pages. But this was relatively easy once I knew where everything can be found and took me about an hour to get things up and running for my domains. Everything you need is there in the user interface.

Avantages

It can be integrated with other products that we already use, and was low cost.

Inconvénients

The dashboard feels slightly outdated and can be less than intuitive sometimes.

Avantages

Great customer support, and it does a good job at removing spam.

Inconvénients

The web interface for setup and configuration is a little messy and sometimes extremely slow.

Avantages

Its scalable and easy to setup. Designed for the small to medium MSP and allows for great control over the setup. Service is great with most questions and issues resolved same day. Cost is the major attraction, you get a lot for the price.

Inconvénients

The interface could be better designed, and hopefully will be a little more straight forward as they continue to upgrade and release updates.

Avantages

Lots of available features, tools, reports and settings. You can customise you dashboard\admin panel.
Support is brilliant and a very good knowledge base.

Inconvénients

Takes a while to find your way around the dashboard and find the exact setting you look for.

Avantages

user friendly

Inconvénients

Dashboard platform is reacting very slow and not fluid like some others panels on web browser ..

Avantages

Virus ditection n spam ditecton is very important to me cos I have a lot of personal email

Inconvénients

No feature is missing here infact everything is in order in the app I like it a lot I strongly advise to get this for yourself it really helps a lot

Avantages

you can keep all your customers mail filters in one place.

Inconvénients

it looks a little outdated but it works perfectly and they go for perfomance over looks.

Avantages

There was a little bit of a learning curve but once you configure the dashboard to suit your best needs, it is like a second buddy at work. Thanks to Mail Assure, I can keep an accurate account of all of our customers' usage for billing purposes.

Inconvénients

It took a little bit of getting used to when you are running several different company domains through it. Certain features should be named using more user friendly terms. I had to contact support a few times to figure out some things I were looking for.

Avantages

24/7 protection on your email and archiving

Inconvénients

Price can be improved but overall it is worth it.

Avantages

Manage users with his Three types of authenticating

Inconvénients

His slowness

The site is very slow
The change an option take a bit of time compared to the others sites

Avantages

Very easy to use after inital configuration. I haven't had any issues with spam emails.

Inconvénients

The setup need help from tech to understand how to import current mailboxes. Once setup everything worked fine

Avantages

The data are analyzed in a coherent and functional way. Each information collected is protected for the company and the customers. A careful and unique service.

Inconvénients

The coloring could be customized. Each group of customers could have their own color.

Avantages

The product provided the ability to archive and filter email traffic to meet my clients requirements.
Totally web based, no onsite installations needed, completely seamless to the end user.
Very detailed and accurate setup guides

Inconvénients

At first a lot to learn and understand to get started.

Avantages

SolarWinds is not one software, Its a variety of software products which this company has, Starting from Network management software to network security, Backup, and recovery and remote support, Everything software is unique in itself

These are easy to use and, the combination of colors used in the display of the software make them user-friendly and more professional, The step by step explanation and demonstration of the software on https://www.solarwindsmsp.com is very unique and done in an excellent way

Inconvénients

I most I like about using software from https://www.solarwindsmsp.com is their user-friendly features

Avantages

Cloud based. It's nice there is nothing to install locally and it can be an email archive as well.

Inconvénients

Seems to be missing RBL (real time blacklist) features. RBL lists that you can manually set as a filtering option.

Avantages

It just works and love the 365 plugin. It has been a great help to my clients. Cost effective too.

Inconvénients

Had to learn something new. Was confused about some of the terms. But wasn't that hard.

Avantages

The many beautiful features of Mail Assure like testing the SMTP servers etc.

Inconvénients

The speed when using the different features. The overall speed is too low to get things done fast..

Avantages

Easy to navigate and track emails. Has eliminated a huge amount of spam and phishing attempts.

Inconvénients

quite a lot of legit emails were getting blocked originally and had to monitor it daily to white-list and train the system.

Avantages

Easy setup. The produce is cost effective.

Inconvénients

Can't pay with my dashboard monthly msp subscription