Productboard

Avantages

The prioritization feature ensured that I focused on the most important features. The flexible roadmap allowed me to communicate the direction of my product effectively.

Inconvénients

I'm not completely sure how it's very different from JIRA and other issue-tracking tools. The interface looks great, but apart from that, there's no strong differentiator

Avantages

Productboard makes it simple for teams to review and plan improvements to their products in order to achieve the company's goals. It is simple to enter ideas, notes, and plans into the system, allowing teams to grow and move forward rather than simply thinking about what they should do. To begin, teams may just use the most important features of productboard, gradually incorporating more of it into their workflow. It's not difficult to get ideas and backlogs into productboard, and seeing the development may be gratifying.

Inconvénients

At times, the quantity of customization choices offered might be daunting. It would be beneficial if there was a feature that allowed you to reuse specific processes and features across views. Because there are so many different ways to achieve everything, I frequently wonder if I'm doing it correctly.

Avantages

I love the UI of the platform, the app feels modern and straightforward

Inconvénients

The UX can be a little clunky, very easy to lose a feature and unable to search unless the term is exactly right

Avantages

Easy to use, user compatible and understandible.

Inconvénients

No such cons are there to mention. Overall good product.

Avantages

* At it's core, it's just a well designed & enjoyable piece of software to use every day.
* Its prioritization toolset allows you to effectively sort/filter/schedule features along all sorts of different dimensions in a way that no other tool I've seen allows for.
* Its "insights" inbox allows you to way more effectively manage the influx of requests/feedback than other tools.

Inconvénients

* Though the tool is easy to use, getting started can be tricky because of needing to figure out how best to map your product to the very flexible data model that ProductBoard allows for.
* I wish it had more integrations and/or a public api for syncing engineering tasks - it connects to the big ones (Jira/Pivotal/Trello) really nicely, but many folks use other tools.

Alternatives envisagées 

Jira, Trello, ClickUp, Wrike, Aha!, Asana et Shortcut

Pourquoi choisir Productboard 

Aha actually does try and solve a similar problem to ProductBoard (i.e. more focus on planning than on execution), but in my experience, it's both harder / less enjoyable to use and less flexible when it comes to the things that matter to PMs.

Logiciel antérieur 

Aha!

Pourquoi passer à Productboard

There are a slew of tools in the project & product planning space that are fine project management tools (here are lists of tasks by status) but clearly miss the mark when it comes to product management (here are tools to help you plan and prioritize).

Avantages

I wanted to save this for last, but I'd hate myself if people didn't read it because of my lengthy post. productboard is beautiful, simple and extremely powerful!

As our products matured, and our customer base grew, there was never a shortage of customer feedback and ideas on how to improve (or introduce new) features.

Our backlog (in Jira) was growing, and processing feedback (categorising, evaluating, prioritising) was becoming a cumbersome (if not impossible) task. It was hard to collate feedback on the same feature and/or trace it back to the customers who requested it.

As we were seeking to embrace a Dual-Track Agile approach to how we do product development, we needed a tool that powers our Discovery stage. We found it in productboard. It allows us to easily assign new ideas/feedback to the respective feature.

productboard generates a user score based on frequency and importance. You can also map the features to different customer segments, strategic drivers and any other custom fields you need.

Map your features to releases and voila, productboard generates a stylish, digestible roadmap. Even better - two clicks on the roadmap view, and you can drill down to the original feedback. No more 'Oh, where did this come from?' Brilliant!

Very importantly, productboard works well with your ecosystem. We kept our existing feedback forms (Google Form) and use Zapier to sync them with productboard. We also use the Jira and Slack integrations. They work awesome!

Inconvénients

At some stage we'd like to drop our Google Form, and start collecting feedback in-app. And while product board already makes it convenient to collect feedback from Intercom conversations, it might make it easier for some customers if they had a simple, embeddable form.

Another challenge product board needs to think about is related to closing the feedback loop, i.e. feeding information back to the original requestors. Whether it's via a portal, or an integration with a customer engagement product (like Intercom), that would be a powerful addition.

That said, these are currently nice-to-haves for our business.

Avantages

Productboard's insights are a great way to process customer feedback and group that feedback into actionable features for our engineering team. The user impact score helps us prioritize this feedback based on needs, and when a feature is complete we can circle back to the insights and see everyone who requested the feature.

Inconvénients

Sometimes the customization options can be overwhelming. It would be nice to have a templates feature that lets you reuse certain processes & functionality between views. I sometimes think I'm doing something the 'wrong' way because there are so many ways to accomplish it.

Alternatives envisagées 

monday.com, Asana et Notion

Pourquoi passer à Productboard

Productboard had the best approach to high-level feature planning, and it has a clear process for managing customer feedback. The Azure Devops integration is a nice bonus.

Avantages

The design and UX of the app makes using ProductBoard on a daily basis super easy and enjoyable. Creating custom views that you can call up when you need to is great. But the most powerful part of ProductBoard is being able to highlight specific parts of a users feedback and easily attaching it to the relevant feature idea, while still being able to jump to the full feedback if you need more context.

On top of that the Portal view for customers is beautiful and we've found that this really encourages users to provide more detailed feedback, instead of some other solutions out there that just relies on voting

Inconvénients

Not much! There's only a small number of features that would help improve things. Critically the ability to hook up to something like Segment to push more live customer data across. Also being able to have conversations directly to customers would help smooth out those times when you need that extra bit of detail on their insight to truly understand their pain.

Avantages

Productboard has a lot of built-in features (Objectives & Drivers) and is super simple to customize. It helps one in planning and prioritizing effectively. UI is very intuitive and clean, l personally feel good that they are always updating to the latest features based on users requests.

Inconvénients

They are constantly bringing new features to meet the requirements of the users. However, the integration with the Gitlab has been missing is a setback for my project. Also, the upvoting features are little cumbersome to use.

Alternatives envisagées 

Jira et Notion

Logiciel antérieur 

monday.com

Avantages

Capturing feedback from external sources, prioritisation against company goals & objectives

Inconvénients

Unfortunately, there is almost no reporting available. So although I can prioritise against company objectives, it is nearly impossible to report back on how much time and resource is allocated. I don't know how long features take to get released. Or to move from Long-term to short-term etc. I can't therefore set any metrics around speed of development, and can't report back to the board on where resources are being allocated. This makes the product useful for only half of my role.

Avantages

The staff at Productboard is incredible and their product is beautiful. One of the nicest roadmap views you will ever see!

Inconvénients

Lacking some of the features we are looking for. The team said they would be able to build them out, but we are still waiting, specifically around customer feedback management. The insights are not the easiest way of tracking customer feedback.

Alternatives envisagées 

Jira

Pourquoi passer à Productboard

Price and easier to work with their team. Also the athletics of the product.

Avantages

The ability to link customer insights directly to the different pains and feature requests. Before Productboard much of the insights we had to go on when designing/developing solutions would be anecdotal evidence from the commercial team or the few interviews we could do with select customers. Now we have the ability to see customers' own words about their requests before we start building, without a huge effort to dig through various conversations in Intercom or our CRM.

An easy example was when I recently got a new PM joining my team. I pointed out a few of the requests that we're coming up a lot and asked him to do scoping + initial estimation on what the feature would require. Using the customer insights he could make a detailed description of the problem we needed to solve and how we could go about it. Another benefit is the more quantitative view of the most requested things, however the visualization of this is not great as I'd like to be able to better track and visualize the change in requests over time.

Last but not least it's good to help project manage the work of the PM team as we can more easily track the stages that a feature or pain is in and what more scoping we need to do before we involve other stakeholders from the product team.

Inconvénients

There are some great missing pieces that would hugely improve the product, such as a CRM integrations, an API and a proper Zapier integration (in lack of the first two). Right now Productboard is valuable in itself, but it would extend the value so much further if we could properly link it to our other systems.

Avantages

The best feature to call out is the flexibility and robust capabilities provided for being able to quantitatively prioritize the features.

Inconvénients

Of all the features, the least useful so far has been the road mapping capabilities. It's been challenging for us to shape our features and various data elements in a way that easily allows us to generate Roadmaps for our various audiences.

Avantages

Productboard has a very easy to use user interface, but still manages to provide you the functionality of customizable views with its powerful aggregations, filters, tags and view options. With the insights feature of productboard, it is very easy to parse the ideas and requirements of customers to product features and keep track of the customer demand for each feature in detail. The beautiful roadmap views which you can export for presentations are also a real timesaver.

Inconvénients

An internal file viewer for common file formats (e.g. pdf, doc, xls) is needed for attachments.

It would be preferred if the internal insights could be seperated from customer insights when calculating the user impact score which we utilize to measure the customer demand of features.

Alternatives envisagées 

Jira, OpenProject et monday.com

Pourquoi choisir Productboard 

We could not maintain our product roadmap in a structured way. The release and objective models of productboard were really useful for managing and presenting the data for us.

Logiciel antérieur 

monday.com

Pourquoi passer à Productboard

The simple to use interface despite the underlying complex features and aggregations was the biggest selling point for us.

Avantages

We are using productboard to collaborate with our product team. It's an amazing tool you can use to give and share feedback. You can integrate it with many other tool like Slack to push things forward. They also use it to share the product map with us. We are able to see in a form of a timeline, what's under key development right now and where it's going. We can see and view priorities together.

Inconvénients

The integration lists is quite short, though as for us we mainly add it to Slack for the Customer Support team. It comes in super handy to share feedback and have it fall in the right "product" category.

Avantages

It's a very easy to use product while still providing very robust functionality

Inconvénients

There have been some features that we've missed and some integrations that would help a lot with our specific workflow, like with Asana, for example.

Alternatives envisagées 

Craft.io et Aha!

Avantages

So easy to record feedback through email, chrome, intercom, slack and many more integrations
Easy to use inbox for running through this feedback and matching it up with your roadmap
The look and feel of the site is excellent
Customer support is quick and very helpful
Excellent community including a slack channel with helpful tips, articles etc.
Portal is an excellent idea and great for engaging users and displaying the roadmap to prospective enterprise customers

Inconvénients

I have been a customer for a while now and have had issues sharing the roadmap view with CEO/Investors etc. and it is still not perfect but I can see where improvements are being made to work towards this.

Avantages

First of all productboard does have a clear and intuitive UI.
Things are arranged clearly and are easily found once the overall concept is clear.
Productboard does give different filterable views on a given set of data on timelines and as a list.
It does help with priorization by objectivizing mere words into numbers, also collecting ideas and insights.

Inconvénients

On the downside of the product is the subscription model.
The so called "pro" licence does not include basic things like visible dependencies on the roadmap or using the strongly advertised "objectives" on features.
Only two of the four plans are available directly, the rest needs to be negotiated.
That negotiation revealed that the "scale model" would multiply the price and the contact itself was so unpleasant that the whole product became stale for our team.

Avantages

Very visual. It can handle the large influx of customer feedback and help funnel that to the right part of our product. Helps other departments feel involved in the product evolution and road map. Great way to keep people in the loop to what we have cookin. Love the portal aspect. Very powerful feature set there. Can't wait to engage our client based with a full portal of where we are going, where we are, and where we've been.
Easy self on boarding. Great sales process. Great overall.

Inconvénients

Not too many cons yet. I don't anticipate too many. Not sure how fast they crank out new features yet.

Alternatives envisagées 

Aha!

Pourquoi choisir Productboard 

Needed more functionality, funnel customer feedback, and a better way to communicate the road map.

Logiciel antérieur 

Smartsheet

Pourquoi passer à Productboard

Newer, Fresher, Easier to digest, seems more like our company culture. Growing feature set.

Avantages

The Productboard has a beautiful interface design and is very easy to use. We can easily plan product roadmaps from general to the finest details.

Prioritization scores of product features are calculated automatically according to different parameters. Thus, we can clearly see which feature we should develop first.

User feedback and tools for collecting new ideas are also outdated and very useful. We can also include our users in our product development processes.

Inconvénients

Using the Productboard first time it should be confusing to make a setup according to your needs, but when the system understood everything gets clear and runs smoothly.
Although it has very different layouts, you may not be able to create a layout for your specific needs.

Avantages

- Very simple to implement
- Help to build transparency across the organisation and customers
- Very efficient to track product activities

Inconvénients

- Miss an integration with Gitlab
- Pretty weak on the customer feedback management

Alternatives envisagées 

Aha!

Pourquoi choisir Productboard 

No one in the organisation liked ProdPad.

Pourquoi passer à Productboard

Best UX & UI

Avantages

I receive a lot of different input across many channels. With Product Board, I can use my Chrome extension and send everything there. Once a week a specific time is designated to search across all input and find the most valuable insights.
The flexibility is also a great benefit, I highly use custom tags and split different views based on our needs for prioritization decisions, market reach or competitors gap.
All our product management is around this tool.

Inconvénients

Nothing particular, the team keeps adding great features on new releases.

Alternatives envisagées 

Jira

Pourquoi passer à Productboard

Product board is more specific to solve our needs.

Avantages

Product board is an easily-navigable single source of truth for all product ideas along with a single source for all product feedback. Saves so much time and hassle for product managers whilst bringing together all stakeholders from around the business.

Inconvénients

Can't really think of anything to be honest.

Alternatives envisagées 

Craft.io

Pourquoi passer à Productboard

ProductBoard is flexible so I didn't feel locked into a specific workflow. I could make ProductBoard work for me.

Avantages

As a CEO of an early stage company, I wear a lot of hats. I had to find a way to create really clear roadmaps for the team and change them as we itterate that was visual, easy an most importantly, fast. Productboard was everything I was looking for and so much more.

- The UI looks fantastic.
- There are views for every kind of roadmap discussion, whether that's sprints, waterfall, high level, releases. However you run development or create roadmaps, there's a view that supports the context of that conversation.
- Once you get an understanding of how it works, adding features and prioritizing/categorizing them is a breeze.
- The tools for prioritization and impact scoring are super easy and helpful.
- If you're like me and are a bit new to product management, the tool will actually make you better at your job and help you show up for the product team with the types of clear, visual roadmaps they need to get on board with vision.

Inconvénients

I had a tiny bit of trouble getting a hang of the UI the first few hours. Which was frustrating at first, then I watched a few tutorials, got the hang of it, and was off to the races. Ultimately that's pretty good for a product that is as robust as this one. But do yourself a favor and watch some tutorials before you try to create your first roadmap.

Avantages

Very visual, it's easy to understand how to use the tool and also to absorb what you are seeing as a user if the tasks are already organized.

Inconvénients

Takes some time to understand how to handle all the options, the organization of the tasks is quite easy but the other options are a little bit counter-intuitive.

Avantages

Views and Project Management are excellent. Right from the onboard to user experience is superb

Inconvénients

User Research module can be improved. Direct integration of users

Alternatives envisagées 

airfocus

Avantages

The Insights section is the most efficient tool I have found for parsing feedback from all of the sources we have. From in-app feedback, internal feedback, to customer interviews, and field observation notes, we can capture it all in one place and take out actionable insights. We use this to build a case for evidence based product decisions that come from the voice of the customer.

Inconvénients

We have a lot of data about our sources in SalesForce that we would like to use to help evaluate the feedback. We want to make sure that other attributes like Customer Success Score, NPS, and ARR are taken into account when weighing feature priority. A SalesForce integration would make that part of the app much more valuable.

Avantages

Easy integration into github/ jira etc and easy way to submit insights via email or chrome plugin. Besides, really great way of gathering feedback and not loosing any customer' feedback for certain features.

Inconvénients

Weak in project management (gantt-charts for managing classic software projects) - but for me this is fine, the tool is for discovery and more for agile projects.

Avantages

helps with roadmapping and input management. Help me organize, explain my priorities, and share internally.
They are also an example of how product mgmt should be - from new features, communication of value, ux and more

Inconvénients

Slightly hard to get started. Might create duplications with Jira and other tool. Great for PMs but not always for the rest of the team

Alternatives envisagées 

Airtable

Pourquoi passer à Productboard

Just better

Avantages

It is user friendly and very result driven

Inconvénients

I am still trying to figure it out but, it's cool

Avantages

- Sleek UI
- Easy to use features and functionalities
- Like that features export directly to a roadmap
- Portal submission allows internal and external users to easily submit feedback

Inconvénients

- There is some redundancy of the way a feature can be "scored"
- Wish there were more integrations (with Jira, Phabricator, etc)

Avantages

We've used PB on and off for several years. It's promise is great - keeping track of requests, features, and requirements is an incredible need on complex builds, and JIRA is a nightmare for that. But PB only delivers partially on that promise.

Inconvénients

I want to like this product, but it seems to copy so much from Jira that it becomes a second silo of features and requirements. And we already have Jira for that. The timeline and forecasting tools are weak and inflexible, the UI is sufficiently complex as to be unusable by team members that don't use it daily (making collaboration harder, just like Jira). We eventually churned and returned to spreadsheets, it wasn't as collaborative as hoped, and not as necessary as Jira.

Avantages

It is the best system of record for PM related information and to build a process in.

A great way to ensure all stakeholder feedback is captured & organized. Then primary source information can be linked to as many ideas (features, stories etc.) as desired and they can be prioritized very powerfully.

Enables stakeholder communication at scale effectively.

Let's me do almost everything I want, in the way I want to.

Inconvénients

It perhaps has too many features and options! The responsibility is on the user to not over-complicate the implementation. It's best for folks who are comfortable with a good degree of information.

Avantages

A place to put all the feedback where it won't get lost and forgotten since it can be linked to specific features and used to inform planning.

Inconvénients

Nothing major. There are features we'd appreciate in future like objectives on timelines, user story mapping, etc but they're not vital.

Alternatives envisagées 

Craft.io, airfocus, Hygger, Strategic Roadmaps et Aha!

Logiciel antérieur 

Asana

Pourquoi passer à Productboard

It scored highest on our criteria and was better looking than our 2nd highest (Aha!). We prioritised for multiple views for different teams/people, visual prioritisation matrix, having Objectives as a standalone thing, feedback library and various integration needs. AirFocus scored as well on roadmap aspects but had no feedback functionality, the cost of standalone feedback tools ruled this out.

Avantages

Ability to organizing feedback and relate that feedback from a customer and its importance to features. This allows us to trace back feedback and see it in context when prioritizing roadmap. This combined with the other prioritization features have made it the best overall tool I have found for prioritizing roadmap based on multiple factors then ability to prioritize features based on multiple factors

Inconvénients

Nothing particularly negative, though I could see challenges scaling at a very large organization and there are a number of feature enhancements I would like to improve the value I get from it.

Avantages

Linking user insights to feature development; Making insights available to developers, designers and others that are working on a feature; Communicating the roadmap with users; Collecting insights from portal as well as other channels in one place."

Inconvénients

It still lacks multi-language support (any other language than English) and the ability to directly interact with user insights.

Avantages

They nailed it out of the part when designing the process that this software facilitates. It helps you fight through the noise and helps you aggregates and sort through feedback in a way that is friendly and very human centered. Productboard is simple and straight forward and has all of the major needs for a product manager: Feedback and note aggregation, prioritization and planning, and customer communication.

Inconvénients

There are a few UI quirks that they still need to work on, but honestly they nail the general concept so well. With any tool like this, it takes a lot of time to input data to get started, but there is nothing they could do about that.

Avantages

Productboard has been a game changer for both our roadmap and for capturing insights from across the business.

I love having the ability to categorize insights, assign them to users/companies, and attach them to features or ideas on the roadmap.

Having a dynamic roadmap that I can assign these insights to makes it incredibly easy to recognize areas of opportunity.

Inconvénients

I would love some form of persona management, and a way to categorize insights and feedback by persona.

Avantages

Very easy to use and a great place to collaborate!
Support many different views.

Inconvénients

The insights portal is a little sub-par and could be made more intuitive.

Avantages

Ability to create a home for product feedback

Ability to organise feedback against the product's hierarchy, which then completely objectifies what to build next -> productboard is the only product that can do this

Creating a publicly available portal

Inconvénients

You can't automatically link your userbase and their orgs, meaning that you have to manually create a new organisation each time you receive feedback from a new company

The roadmapping section hasn't been great (no gantt view), however, it's about to be released

Avantages

Productboard is friendly and easy to use, and really helps me keep track of the feedback our teams and myself collect from the customer.
Thanks to the various integration I can never miss feedbacks:
- Salesforce integration helps us keep track of lost deals
- Slack integration helps us keep track of feedback shared during a conversation between teammates
- Intercom integration send us what is collected via the support
And then of course our dear CS and Sales team help us by writing notes after talking to our customers!

Inconvénients

I can spend a lot of time reviewing the insights and assigning them to the right collection ... but I mean better more customer feedback than not so it's not really a problem

Avantages

It was not until we started utilizing Productboard that we were able to visually see our Product Roadmap come to life. We were previously attempting to see this through JIRA, but prefer the customization of Productboard much more.

Inconvénients

So far, we have yet to find any major gripes. My only request so far has been the ability to adjust timeframes for Sub-Features.

Avantages

I'm amazed by productboard UX that is totally covering the needs of PMs. And, eventually, the needs of the users. We can easily track all the insights and convert them to features. Amazing customer service btw.

Inconvénients

Hm..have nothing bad to say about it. I'm using it around a year now and have never experienced any issue.

Avantages

While I am not a project manager, I have used many different solutions similar to Productboard and wow this is easy.

Inconvénients

No complaints on the product side. I have had some trouble linking Salesforce accounts... but isn't that the issue with everything Salesforce integrates with (Salesforce is just overly complicated).

Avantages

Helps in Keeping everything organized in a way that allows me to easily communicate priorities to the rest of the business (eg they have built in graphs and visualizations that I use often to help me show why certain things should be prioritized over others)

Inconvénients

SSO is only enabled for higher pricing tiers

Avantages

It has a pretty UI and can handle a lot of data, plus give you the ability to really organize it effectively. Does a good job for early customer discovery.

Inconvénients

It seems to be too expensive for what it does (at the tier we use it at anyway, which is in the middle). For someone who is great in Microsoft Excel, you could organize a lot of the same inputs it for a fraction of the cost of Productboard.

Avantages

Beautifully designed. Easy to get started and learn, yet lot's of depth to the features. So hard to single out things I like the most because almost everything is top notch and a delight. One very useful thing is how it maintains a link between features and the customer input/feedback linked to those features so the team can look back at the genesis of an idea and understand the full context. A superb little touch is a one click export of email addresses for everyone whose input is linked to a feature so you can reach out to them quickly to ask for more input, or let them know that their requested feature is available.

Inconvénients

There are a couple of tweaks I'd love to make to help with workflow: allow contributors to add/suggest tags and changes to fields like Effort, and allow them to adjust/customize their own views of the feature board. I don't want to make them full-fledged editors, because I don't want them to be able to edit other fields. An alternative would be to grant more granular access control to editors so that you can prevent them from making certain changes; or at least to require the product manager's approval after suggesting changes.

Avantages

productboard makes it obvious and easy to coordinate feedback, features, and roadmap. Instead of investing in "power" features for more complex roadmaps, productboard focuses on ease of use and straightforward roadmap creation. The ability to tie features and releases to discrete pieces of feedback or single customers is a tremendous value add.

Inconvénients

More integration support in the future would be a big value add. What exists now gets the job done, but could be expanded. Otherwise, it's a great product!

Avantages

There is no better way to record your feedback and, more importantly, link your feedback to a feature that a user has asked for.

Also: the ability to strategically view all features is amazing.

Inconvénients

There is no way to record conversations (actual audio) and save it.

Some of the filters are slightly confusing.

Avantages

Productboard takes the vague notion of “users are asking for it” and translates it to something much more actionable - who exactly asked for it and in what context.

Inconvénients

Productboard has a zapper integration but I still wish they had some more built-in integrations.