BigCommerce
4,4
(328 avis)
BigCommerce est une plateforme de conception en ligne basée sur le cloud qui fournit des solutions aux entrepreneurs du...
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En savoir plus sur Salesforce Commerce Cloud
Salesforce B2C Commerce est une solution cloud de gestion des commandes qui permet aux entreprises de simplifier les processus liés aux campagnes marketing, au merchandising, au traitement des commandes, etc. Les professionnels peuvent améliorer leur présence sur les réseaux sociaux en intégrant diverses plateformes telles que Facebook et Instagram.
Salesforce B2C Commerce permet aux entreprises de créer des campagnes marketing ou promotionnelles, d'afficher des catalogues de produits, des marchandises et des prix sur une plateforme unifiée et de fournir aux acheteurs des recommandations optimisées par IA (intelligence artificielle) pour améliorer leur taux de fidélisation. Les administrateurs peuvent gérer le trafic organique à l'aide de l'optimisation SEO, développer des applications de commerce pour appareils mobiles et utiliser le tableau de bord analytique de la solution pour obtenir des informations sur le comportement d'achat des clients. De plus, la solution permet aux utilisateurs de trier les opérations de traitement des commandes en fonction des adresses de livraison et de traiter les transactions via des accélérateurs de paiement.
Salesforce B2C Commerce inclut une API (Application Programming Interface) qui aide les entreprises à intégrer la solution à plusieurs systèmes tiers. Les tarifs sont disponibles sur demande et l'assistance est assurée par téléphone, à travers une documentation, des FAQ et d'autres services en ligne.
Salesforce Commerce Cloud - Prix
Salesforce Commerce Cloud n'est pas disponible en version gratuite et ne propose pas d'essai gratuit.
À partir de :
Non fourni par l'éditeur
Version gratuite :
Non
Version d'essai gratuite :
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Leticia
- Secteur d'activité : Télécommunications
- Taille de l'entreprise : 201–500 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
5
Publié le 24/10/2021
Great software but complicated to handle
It serves to give you all the company's numbers and it is possible to integrate them all into a single system, however, as there are several layers of software, you can't manage without an internally prepared team to provide you with the support that you need.
Avantages
It has many features, is very detailed, and can help you in every part of the sales funnel. It has a good integration with other apps, but you need a team to make it happen faster.
Inconvénients
Because it is so detailed, it is sometimes difficult to have quick information in the palm of your hand, especially when providing dashboards and reports.
Utilisateur vérifié
- Secteur d'activité : Services aux consommateurs
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé toutes les semaines pendant plus d'un an
-
Provenance de l'avis
5
Publié le 19/01/2025
Transforming Retail with Salesforce Commerce Cloud
Salesforce Commerce Cloud is a top dog solution for businesses looking to elevate their eCommerce strategy. The platform’s strength lies within its ability to provide a personalized shopping experience across all channels while seamlessly bringing together other Salesforce products. In my opinion it’s best for medium to large businesses whom have the resources to fully utilize its capabilities. Despite the higher price point and potential learning curve, Salesforce Commerce Cloud offers a level of flexibility and scalability that sets it apart from other platforms in the market. Salesforce Commerce Cloud has definitely set a new standard for eCommerce platforms, offering a scalable solution designed to help businesses deliver personalized shopping experiences across all channels.
Avantages
What i enjoy the most about the Salesforce Commerce Cloud would be that they have such a great reputation at bringing together online and offline customer experiences. I also really love the powerful AI integration they have which personalizes the recommendations for products and the search results are based on each individuals shopping behavior. To me the improved my shopping experience as a whole. I like how the platform provides detailed insights into shoppers behavior, sales trends, inventory, and everything else. Whether you’re growing fast or even dealing with seasonal downfalls Salesforce Commerce Cloud scales with ease. You never have to worry about server management or any downtime during any high- traffic events. It grows alongside your business needs.
Inconvénients
While Salesforce Commerce Cloud is a very powerful tool, it may be overwhelming for smaller businesses such as myself or for those just starting out. If I wasn't very computer savvy I'd probably experience more hiccups than what I have. The setup process can be bit complex, and the platform’s extensive features set can require time and expertise to fully gain some understanding in. Another con that I personally saw is the cost. To me it's definitely a bit on the pricier side, for small to medium sized businesses for sure. Although the platform is highly customizable, some businesses with specific needs may find it a bit difficult to get the platform exactly to what they require with any assistance from the creator of the program.
Sahil
- Secteur d'activité : Gestion de l'enseignement
- Taille de l'entreprise : 10 000+ employés
- Logiciel utilisé toutes les semaines pendant 6 à 12 mois
-
Provenance de l'avis
3
Publié le 26/01/2025
Salesforce Review
Avantages
Its access to API and custom object creation is the main plus point my org is using it and I am finding it useful
Inconvénients
Too many, like too many apps to keep up with, which makes it more confusing and less user-friendly
Rodrigo
- Secteur d'activité : Vente au détail
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
-
Provenance de l'avis
5
Publié le 12/02/2025
ally in the salesperson's routine
I used the tool when I worked as a salesperson, the tool contributed a lot to visualizing work history, organizing routines, itineraries and projecting prospecting for new customers.
Avantages
It is a very complete software to support the base of the sales team. It offers all the tools that an app could offer, from the possibility of archiving potential customer data to organizing itineraries on the map.
Inconvénients
The fact that there are many functions ends up making the dynamics a little confusing.
Trenton
- Secteur d'activité : Immobilier
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
5
Publié le 12/02/2025
Excellent Product
Fantastic. Once I got in the groove, this product helped accelerate my sales performance.
Avantages
Customisability. This product allows you to customise it to meet all of your needs.
Inconvénients
The amount of time that it took me to get the hang of everything. It's a lot to take in at first.
Al
- Secteur d'activité : Immobilier commercial
- Taille de l'entreprise : 501–1 000 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
-
Provenance de l'avis
4
Publié le 12/02/2025
Positive review and a must use for organisations
Positive experience with Salesforce as once you have managed to navigate your way around to what you want. It is easy to do so. With many different ways to use it. Everyone at my workforce uses it differently and can still create a positive experience for the user
Avantages
All the things within salesforce is organised well. This organisation has helped with workload and the efficiency of doing the workload
Inconvénients
Very hard to learn because of the many tabs that can be open for salesforce. I currently use it to manage a building and with many tabs it is very hard to navigate what exactly we are looking for.
Utilisateur vérifié
- Secteur d'activité : Services et technologies de l'information
- Taille de l'entreprise : 201–500 employés
- Logiciel utilisé toutes les semaines pendant 6 à 12 mois
-
Provenance de l'avis
5
Publié le 28/12/2024
Good tool to enhance your shopping experience
Overall we are very happy with Salesforce Commerce cloud because it provides very easy methods for integration and user interface is also very attractive. Apart from that it is also secure and reliable.
Avantages
Salesforce Commerce cloud is very essential to boost your shopping experience by providing next generation AI tools. It provides very interactive dashboard and sales channels so that we can easily scale up our product sales.
Inconvénients
May be pricing can be lowered little bit so that it can become more affordable. Also their customer support team is bit slow so it will take some time to get the response.
Utilisateur vérifié
- Secteur d'activité : Urbanisme et architecture
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé toutes les semaines pendant 1 à 5 mois
-
Provenance de l'avis
4
Publié le 07/01/2025
Great Tool to Have, Customers will Thank You!
Avantages
It seems to really help improve the shopping experience for the user, biggest pro was that it made some payment processes and automation on websites much quicker for customers. It integrates nicely with the websites I’ve used it with. Overall a pretty reliable software.
Inconvénients
A bit of a learning curve at the beginning, but there are plenty of tutorials to help new users out which is a plus.
Yousaf
- Secteur d'activité : Mode et vêtements
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
4
Publié le 11/02/2025
Solid product
Very easy tool to use. Makes client tracking a breeze
Avantages
Its easy to keep an accurate record of client interactions. Its easy to bring up the full history and search function also works well.
Inconvénients
I don't like the ongoing subscription cost.
Utilisateur vérifié
- Secteur d'activité : Logistique et chaîne d'approvisionnement
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé toutes les semaines pendant 6 à 12 mois
-
Provenance de l'avis
4
Publié le 03/01/2025
Good product
Overall positive experience. I haven't encountered any concerning issues.
Avantages
Feature packed and a lot of customizability and flexibility.
Inconvénients
Takes a bit of a learning curve to get used to navigating around and using it to full potential.
Brenda
- Secteur d'activité : Construction
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé toutes les semaines pendant plus d'un an
-
Provenance de l'avis
5
Publié le 28/02/2025
Elevated Customer Experience
Overall, the experience is great for handling all the minute customer interactions that can be extremely time-consuming.
Avantages
The AI that powers much of the customer automated experience is seamless. It's superior to foreign person-to-person contact - feels less stilted and more intuitive.
Inconvénients
Because it is cloud based, lack of signal in some areas can be problematic.
Arnel
- Secteur d'activité : Externalisation/délocalisation
- Taille de l'entreprise : 1 001–5 000 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
5
Publié le 17/09/2024
Salesforce Commerce Cloud - Pros and Cons
Overall excellent. it provides me with the tools i need to successful and gives me options to customize my view
Avantages
it gives me a detailed view of my claimants information and it's customizable to what i need
Inconvénients
It locks up from time to time and is a bit finnicky with its integration with five9
Luis Henrique
- Secteur d'activité : Vente au détail
- Taille de l'entreprise : 501–1 000 employés
- Logiciel utilisé toutes les semaines pendant plus de deux ans
-
Provenance de l'avis
5
Publié le 15/07/2024
Salesforce - uma plataforma magnifica para vendas
Magnífico, fantástico e poderoso em integrações. Se você usar o ERP da TOTVS o Protheus, poderá contratar a ferramenta PSIntegra da Prospera sistema, que tornará esse processo ERP TOTVS + Salesforce sem dúvida um sucesso.
Avantages
O Salesforce como um todo é um poderoso sistema, excelente para CRM e vendas como um todo, alta escalabilidade, extraordinária disponibilidade, e altamente flexível, um software que certamente revolucionou os conceitos de vendas, marketing e usabilidade para consultores de vendas.
Inconvénients
Não tenho o que reclamar, apenas o preço que é salgado, porém é excepcional, se conseguir encaixar no custo beneficio de sua empresa, certamente estará escolhendo a melhor ferramenta na atualidade para vendas.
Parth
- Secteur d'activité : Services et technologies de l'information
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
5
Publié le 20/02/2025
A Comprehensive Ecommerce Solution with Endless Possibilities
The platform offers a wide range of features, including personalization, scalability, and innovation. While it may have a steep learning curve and some customization limitations, the benefits far outweigh the drawbacks.
Avantages
Salesforce Commerce Cloud offers a unified platform that integrates seamlessly with other Salesforce tools, making it easy to manage customer relationships, orders, and inventory.
Inconvénients
Commerce Cloud can be overwhelming for new users, requiring significant time and effort to learn and master.
ALLY
- Secteur d'activité : Biens de consommation
- Taille de l'entreprise : 501–1 000 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
5
Publié le 20/02/2025
A Powerful Sales Tool for Streamlining Operations
Salesforce Commerce Cloud has been a game-changer in managing our sales operations. While working in the marketing department at NBCL Coca-Cola Tanzania, I witnessed firsthand how our sales team leveraged the platform to track customer interactions, manage orders, and optimize sales strategies. The system provided real-time data insights, making it easier to make informed business decisions.
Avantages
It the best CRM and has a great sales tracking capabilities. Not only that, but also easily scalable and customizable to fit any business needs.
Inconvénients
Customization can be very complex without technical expertise.
Tiffany
- Secteur d'activité : Construction
- Taille de l'entreprise : Auto-entrepreneur
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
5
Publié le 01/03/2025
Your go to online buisness software
My overall experience has been nothing but positive and keeps getting better!!!
Avantages
I love that its your go to for all your online buisness needs from selling your things to services. You can personalize it to your liking/needs, it has AI to help you with promoting etc, and keeps track of all your sales, orders and accounts. So it most definitely your guru for all online commerce stuff
Inconvénients
There is nothing i can say thats bad about saleforce my experience has been awesome
Ashkan
- Secteur d'activité : Comptabilité
- Taille de l'entreprise : 10 000+ employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
5
Publié le 16/10/2024
Salesforce review
Avantages
Its scalability and built-in AI features, like product recommendations, help optimize conversions. The platform’s seamless integration with Salesforce CRM ensures smooth customer data management,
Inconvénients
The most challenging aspect of Salesforce Commerce Cloud can be its complex setup and configuration processes, which may require significant technical expertise.
Luca
- Secteur d'activité : Ressources humaines
- Taille de l'entreprise : 201–500 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
4
Publié le 01/03/2025
Our sales "bible"
It's a must in every sales team, needed to have a perfect commercial experience, track everything with dashboards and reports.
Avantages
It's the basis of our organisation's sales activity. Allows to track our activities, opportunities, tasks and follow-ups.
Inconvénients
Could evolve in terms of look and feel, as well as being a bit more flexible and dynamic when it comes to adapting to third-parties softwares.
lisa
- Secteur d'activité : Vente au détail
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant Essai gratuit
-
Provenance de l'avis
5
Publié le 24/02/2025
Salesforce Commerce Cloud + Salesforce Enterprise = power duo!!
we have used the "out of the box" version, as we're just working on it.
Avantages
the AI agents are definitely the best part of the entire product. I do think that this is the way that all ecommerce stores should go to.
Inconvénients
definitely a steep learning curve. but we're working on it as we decide if should be implemented or not.
Joseph
- Secteur d'activité : Forces de l'ordre
- Taille de l'entreprise : 1 001–5 000 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
4
Publié le 19/02/2025
Incredible system once you become fluent in it
Initially the adjustment from a different platform took some time but once our team became "fluent" in Salesforce it, it became absolutely critical.
Avantages
The different ways Salesforce CC allows us to see data is extremely useful to our professionals so they can get a better control over their territory and the way that it is very customizable.
Inconvénients
The multiplicity of features and reports does take some getting used.
Natalie
- Secteur d'activité : Divertissement
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
-
Provenance de l'avis
5
Publié le 20/02/2025
User friendly!
i've even had friends wanting to make the switch for their online sales from square to salesforce because of all the cool features. Even my customers have said this gives my business a more professional image.
Avantages
Salesforce is simple to use, very user friendly and is great for people like me that want to transition to a larger platform for their business.
Inconvénients
Honestly there wasn't anything I didn't like about it. I am new to using a commerce cloud, im sure as my online store evolves I may find something I need but this is a major step up from square.
Tiffany
- Secteur d'activité : Relations publiques et communications
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
5
Publié le 21/02/2025
Would recommend
My experience has been positive overall.
Avantages
It is easy to use, secure, and accessible.
Inconvénients
I found it difficult to navigate at first.
Ibrahima
- Secteur d'activité : Biens de consommation
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé toutes les semaines pendant plus d'un an
-
Provenance de l'avis
5
Publié le 02/03/2025
Cloud base CRM
Avantages
I like the features Salesforce offers in AppExchange. UI is can be customized to user need.
Inconvénients
The monthly cost is not affordable for small businesses.
Amrith
- Secteur d'activité : E-learning
- Taille de l'entreprise : Auto-entrepreneur
- Logiciel utilisé toutes les semaines pendant plus d'un an
-
Provenance de l'avis
5
Publié le 27/01/2025
Brilliant business to business e-commerce tool
Absolutely excellent! Highly recommended
Avantages
Brilliant in all aspects! Automated so many processes that saved heaps of time
Inconvénients
Honestly nothing - was helpful in all aspects
Randall
- Secteur d'activité : Immobilier
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
-
Provenance de l'avis
5
Publié le 01/03/2025
Salesforce does it again!
Outstanding experience, questions were answered quickly,
Avantages
It was one of the best and easiest programs for Commerce Cloud - Simple to understand, very easy to deploy.
Inconvénients
The graphics can be better... Salesforce has plenty of talanted engineers to fix the issue.
