Fusion Framework System

Avantages

The Fusion platform has helped us build our continuity plans, categorize our risks, and incidents across our organization. Fusion is very easy to use, update, and everything connects together easily. The platform is very reliable and stable. In addition, Fusion has been thoughtful with integrations, such as with AlertMedia and Security Scorecard, which allows you to bring in additional data for context and awareness.

Inconvénients

Because the platform is built on Salesforce, which is pretty easy to use, you're limited to what Salesforce can (or cannot) do - such as enhancements or specific customizations. Also, with Salesforce, additional seat licenses can be expensive.

Avantages

I love the simplicity as an administrator to make changes, within my knowledge limits and the use of Fuel Hours to supplement my knowledge gaps. There were very view, but some, implementation problems. Fusion listens to their clients and has since improved their implementation process.

I presented a complex model to determine the process RTO based 9 impact categories over time. They delivered what I wanted. Of course, I think, everyone client would want this model and it should be a separate object because it did eat up a lot of our available custom fields in the process object. We are working with Fusion to pull that part out and create a new object or leverage a lesser used object.

I really like the incident management object.

Inconvénients

I think there should have been standard dashboarding out of the box. All clients implement a program with a BCP life cycle and dashboard are used to help user and program managers manage compliance to the annual deliverables. Instead these were created with fuel hours. (scale 1-10, 1 being not a big deal to 10 being horrible - this is a 2.)

I am also accustom to having a BIA (Process) review with a maintenance control and we used fuel hours to enhance this for a BIA approval section. I think that should be standard. (scale 1-10, 1 being not a big deal to 10 being horrible - this is a 4.)

Lastly plan conga generator and its templates are not well designed and we have had several changes requested to make them design the way we want them. Fusion could spend more time on the conga templates clients may like. (scale 1-10, 1 being not a big deal to 10 being horrible - this is a 7.)

All these cons are correctable and have been and which is why I added the first PRO above.

Alternatives envisagées 

Pourquoi choisir Fusion Framework System 

Pourquoi passer à Fusion Framework System

Avantages

It was a good product that was easy to work with

Inconvénients

Like most programs, I had hard time customizing it

Avantages

That it is so flexible and configurable. We have very specific requirements based on our risk models and this platform allows us to meet every single one.

Inconvénients

The classic version is dated, but moving to the Lightening is improving our end user experience. It is also somewhat difficult to learn some of the concepts of relational data, how they integrate and are maximized for those who don't have a background in software back ends. Having said that, I'm not a developer and can do most of my own configurations.

Avantages

Plan configuration and management, Incident management, Processes, Library Procedure Group options, Dashboard for reports, Application and Component records. We were looking to replace our old LDRPS and this was clearly a better tool.

Inconvénients

The inability to remove/delete user accounts.

Avantages

Ability to create guided workflows; ability to quickly build reports and dashboards.

Inconvénients

Too expensive; endless amount of customization options that it causes confusion and missed opportunities.

Avantages

The software is easy to use, easy to configure or customize,

Inconvénients

This software doesn't have too many cons that I can think of

Alternatives envisagées 

Pourquoi choisir Fusion Framework System 

Pourquoi passer à Fusion Framework System

Avantages

The flexibility and metrics, we can get data about our activity and drill down as much as we want and this is awesome.

Inconvénients

Support is limited, and a bit rigid, I wish Fusion was more customer centric.

Avantages

I like to depth it adds to our BC/DR program. The ability to connect the dots and really see our dependencies and gaps.

Inconvénients

It does take some extensive setup and in many cases data cleanup within the organization in order to connect all of the data.

Avantages

I like that Fusion offers good out of the box functionality, with the ability to customize modules for my business. Our BC program has made changes to the application, when needed. However, we've been able to leverage much of what Fusion offers from day 1.

Inconvénients

The cost is not prohibitive, but getting new users licensed makes for a new user experience to be slow within my organization.

Avantages

Semplice, snello ed efficace in ogni suo aspetto

Inconvénients

Assolutamente nulla di rilevante da segnalare, ormai è un software collaudato in ogni aspetto

Avantages

It is not vaporware and does cover a wide area on a number of BC, DR, QA, EM, Risk, etc areas.

Inconvénients

Limited by Salesforce platform and decisions. Can't run large reports. Have to export to run deep analytics. No real tools to measure performance of system or determine what the issues are. No Archiving built in. Audits require evidence within a audit window period "typically" in the past. Reporting ability with Conga is outdated. Even the new Adv Reporting should be called Adv Dashboarding. Executives DO NOT want to login to see those pretty pictures. Need a supported interface to PowerBI. SOQL is NOT SQL. Joins limited to 3 levels. Every SQL tool I have used to solve problems in the past is basically NOT allowed in SOQL. Lacking Audit tools to even use Shield product. Lack of advanced training specific for the tool. Need a 3rd party blog site to track and discuss issues that will NEVER be discussed or even allowed in the ENGAGE meetings. Limitations on refreshes, limitation on space for data, and the absolute need to engage with additional 3rd parties and tools for Deployments and backup and recovery. It is embarrassing that a Risk (BC/DR) tool does not even have "self coverage" of BC/DR within an RTO/RPO or MTO that would pass an audit much less a real event.

Avantages

After the learning curve the system is easy to configure based on internal workflows, using the Salesforce lightning platform. All fields can be reported on using custom report generator. Records can look up to others through parent-child relationships, providing enhanced visibility for critical operations from a business, system, or even vendor perspective.

Inconvénients

There is a learning curve required. Permissions and security can be tricky for users because settings exist at field level, in permission groups, profiles. Highly recommend vendor lead admin training.

Avantages

The amount of customization available within this software is exceptional. In addition, the out-of-the-box solution is very usable with limited customization if your organization needs a quick setup. The customer service is quick to respond to questions, and updates are made regularly to improve and enhance they system.

Inconvénients

It is difficult to track all of the changes made within the software, so when educating other administrators or making future improvements rely on your own documentation of changes/customizations. Otherwise, it may require significant assistance from Fusion to implement new customization without disrupting current processes.

Avantages

Customization. If it doesn't do what you would like out of the box you are able to add and develop features you desire or need.

Inconvénients

Certain functions are involved in their use or customization such as Incident management and plan implementation. It means that you need specific administrators that are familiar with this functionality.

Avantages

Fusion
-Provides easy to manage and monitor risk management
-Dashboards to provide status updates across the enterprise

Inconvénients

-The biggest challenge is not with the software but getting management aligned with the capabilities and making time to add on additional features of the software.

Avantages

The ease of use to connect all objects and data together and create a single lens as for an overview. In short the flexibility, capability to integrate data and user friendliness of the total system.

Inconvénients

It's hard to say what we think is the least of the system. The biggest pitfall we always find is that there is as much as possible, and because of the enthusiasm to create as much as possible, the challenge is to keep things as simple as possible for the end user so that people keep on using the system for what it is meant for!

Avantages

The software allows for a Business Continuity / Emergency Management team to build the application desired to support THEIR defined program...not the program the vendor has defined.

Inconvénients

It can be intimidating. There is so much flexibility, it does take a team lead to maintain the application. There are APIs that can be put in place to pull / push data between supporting applications (architecture, incident management, CMDB) if Fusion is not used for these features as well.

Avantages

BC and DR planning
Vendor and Risk Management
Incident Management

Inconvénients

Conga reporting is still a challenge and we avoid using it.

Avantages

The reporting features are extremely useful to our organization!

Inconvénients

For some of the most useful features, there is not documentation on how to implement without direct intervention by the Fusion team.

Avantages

Allows all the different aspects of Business Resiliency to be created and maintained in a single system provided as a SaaS solution, meaning it's available when your internal systems may not be. Ability to automate many tasks associated with collecting data for plans and business impact analysis forms, as well as auto-generating reports for audits or at the executive level. Additional connectors may be purchased to help connect Fusion to mass notification tools and CMDB systems. Great support from regional user groups available across the country.

Inconvénients

Most feature enhancements require additional implementation costs. Support services can be quick to mark a problem as resolved though it may not have been.

Avantages

I have used a number of business continuity software systems, as this one is the best one I have used to date. It is more user friendly, more intuitive the all the others I have used. I like the fact it is be customized to fit the Firm rather then the other way around.

Inconvénients

The software changes/upgrades, whilst may appear small, can actually change a lot in the layout of our plans and sometime with little or no notice to the customer.

Avantages

Fusion has the advantage of being hosted on the Salesforce platform. This allows it to leverage tools developed by Salesforce in other verticals within Fusion over time. System is very flexible.

Inconvénients

Your organization should be prepared to dedicate 1/2 FT to fully utilizing the product or by Fusion hours. Also, if your organization is transitioning from a paper based process, there is a tendency to carryover older processes into the new platform. Fusion is best utilized in more then just BC-DR so that the Enterprise can leverage data for common use; such as, vendor risk management.

Alternatives envisagées 

Avantages

Fusion is very customizable and customer service is very good.

Inconvénients

While Fusion is very customizable, sometimes we would prefer more guidance from the Fusion team so that they direct us in the optimum way the tool should be implemented.

Avantages

Fusion Framework is customizable to meet the needs of the organization. Other products require you to adapt to their product.
The dashboards, reports and ability to have a vision of organization through a 'single glass' view
Continues to evolve and adapt to request of its client and user base

Inconvénients

Difficulty to use and navigate. This is a software that would be hard to allow infrequent users to utilize in updating plans and documents as it is not intuitive and has a steep learning curve.
Different modules are not 'easy' to correlate. Working with the BIA process and then tying those processes and organization structure to a module like Risk is Silo'd and difficult at time to set-up with our professional services.