ManageEngine Endpoint Central

Avantages

We've been using Endpoint Central (UEM Edition with Security Add-on) for 3+ years now and there's no going back.

As a small team, having all of the tools we need to efficiently manage pretty much every device we own in one place is invaluable.

Inconvénients

It's hard to think of anything I dislike about the product. Every now and again an updated agent rollout will go wrong and I'll have to manually remove and re-add those clients.

Avantages

one of the best system management tool we have ever seen. this is soluton for all our problems. must have tool for a sysadmin/network admin.
everything is on a single dashboard. super.

Inconvénients

all is good, one of the best tool which has all the required features which we want to manage network even remote devices.

Avantages

What I appreciate most about Manage Engine is the complete control it offers over all our devices from a single platform. I particularly value the ability to remotely access these devices as needed. The capability to test and deploy weekly patches and block applications in real-time has been a significant advantage for our company. The platform is incredibly user-friendly, and implementing upgrades has been straightforward. Additionally, the customer support forum has been instrumental in resolving any issues we encounter.

Inconvénients

At times, the interface can be a bit unintuitive, but by using the guides on the ManageEngine portal or contacting technical support, we always manage to accomplish our tasks.

Avantages

Endpoint Central's remote control tools enable us to provide reliable IT support to our staff from anywhere with an Internet connection. We can easily deploy custom scripts, software, and other configurations to all of our devices at once, AND the Threats & Patches functionality keeps our computers up to date with minimal effort.

Inconvénients

Lockdown / kiosk mode for Android devices did not provide us with the same functionality as some other platforms, but we primarily manage Windows based systems so this was a very small trade off. Windows management is fantastic.

Avantages

Platform is user friendly, easy to navigate and makes patching Fun.

Inconvénients

Unable to Deploy Windows Feature Versions without ISOs

Avantages

This is an all-encompassing Endpoint Management solution that I've used in both my previous and current organizations. It streamlines the management of end-user devices (laptops, desktops, and mobile devices) as well as servers (Windows, Linux, and macOS), significantly boosting team productivity. Key features include Patch Management, Software Deployment, and Remote Administration with Remote Control capabilities. The platform offers a unified dashboard, allowing you to manage everything from a single interface. Additionally, its Mobile Device Management (MDM) functionality is particularly robust, and we prefer it over Microsoft Endpoint Manager for managing mobile devices. The solution is available as either an on-premises package or a cloud-hosted option (across the globe).

Inconvénients

Given its broad range of features and capabilities, there is a learning curve for first-time users. However, ManageEngine offers professional training and certification to help enterprises ensure their staff is well-equipped with the necessary knowledge and skills before using the platform

Avantages

Having used ManageEngine Endpoint Central (earlier known as Desktop Central) for over 5+ years, what stands out most is its all-in-one functionality for endpoint management. The platform is highly reliable for automating patch management, software deployment, and remote troubleshooting. It’s user-friendly and provides in-depth reports, helping us stay on top of system compliance and security. The remote control feature is robust, making it easy to provide quick support to end-users without interrupting their workflow. I also appreciate the regular updates and support provided by ManageEngine – they listen to feedback and consistently enhance the product. Overall, Endpoint Central has saved us a lot of time and effort, allowing us to focus on more strategic IT goals.

Inconvénients

One notable limitation is the need for more integrations with other IT management and security tools. Expanding the integration options would make it easier to align Endpoint Central with broader IT ecosystems. Another area for improvement is aligning the cloud version's features more closely with the on-premise offering (like Endpoint DLP Module). While the cloud version is convenient, it still lacks some of the more advanced functionalities of the on-premise setup. Addressing these gaps would make Endpoint Central a stronger choice, particularly for organizations aiming to transition to cloud-first infrastructures.

Avantages

We mainly use it for patch management and OS Deployment.

Inconvénients

Patching process can be a bit flaky sometimes and hard to know why it failed on a certain computer

Avantages

The depth and breath of the tools, functions and features that Endpoint Central provides, couple that with a very appealing cost and it's a great tool.

Inconvénients

Support. Online documentation is... different. There can be several documents for the same process or documents that have been superseded by others but ManageEngine doesn't date stamp so it's difficult to tell. Also getting support can at times be difficult, it's mainly online chat and there can be some communication differences. Overall it's there but sometimes difficult.

Avantages

Every aspect of the product and its features are amazing and a one stop solution for all your IT needs to take full control of the endpoints , in case if you have challenges in the new implementation or troubleshooting the issue the support team will always be quick on their feet to resolve it for you.

Inconvénients

As I stated in previous comments it was a savior and one of the best product , no cons noticed so far if i come across will for sure flag it

Avantages

Automation capabilities of the application, from scheduled AD sync, inventory scan, and vulnerability scan to Automated patch testing in the Test & approve, Automated Patch Deployment, and conclusive scheduled reporting to automated tasks.
Endpoint Central features a wide functionality in daily system administration and management. The integral of remote desktop connection, chat, video, audio and text exchange between admin and user has simplified Remote support.

License tracking in the inventory mgt module enables the org to save expenses on underutilized software and helps scale up for the frequently used software

Inconvénients

The Data Loss Prevention module is far-fetched, we cannot manage other mail clients other than Outlook.

Avantages

What I liked most about ME Endpoint Central is its support for Windows, Mac, and Linux, eliminating the need for additional systems to manage different OS platforms. It includes a remote tool for user support, but the standout feature is its comprehensive patch management and vulnerability assessments.

Inconvénients

It does not have data centers in all regions. Additionally, the data centers located outside the US only provide hosting services for companies within that specific country, not for companies in nearby areas. Also not able to fully integrate with other helpdesk system besides service desk plus.

Avantages

Endpoint Central allows us to manage servers, laptops, desktops, smartphones and tablets from a single console which is highly efficient for organizations with diverse device ecosystems. Endpoint Central offers platforms for managing legacy and modern devices.

Inconvénients

Due to macOS's high level of security, Endpoint Central is not entirely capable of managing MacBook Pro and iMac devices.
Lack of historical reports that provide information about configurations that we have defined and deployed to the devices via Endpoint Central.

Alternatives envisagées 

Hexnode UEM et JumpCloud Directory Platform

Pourquoi passer à ManageEngine Endpoint Central

I choose Manage Engine Endpoint Central because of its comprehensive feature set, ease of use and cost-effectiveness.

Avantages

The number of capabilities baked into this platform is unmatched.
Ease of use in adding applications to the Prohibit Software list and have them get auto uninstalled in such a time saver and great help for maintaining compliance.
Automate Patch Deployment and its detailed statuses make tracking down and remediating issues a breeze while ensuring that all third-party applications and OS patches are always applied to systems.
One-click compliance configuration templates take the time-consuming work out of figuring out what best practice configurations should be applied to machines.
Device Control allows us to more securely manage external devices by allowing users to request just-in-time temporary access to use specific devices on specific machines.
App Control enhances our administrative capabilities by configuring Privilege application lists that can allow users to run apps with elevation permissions which was not possible with our existing tools.
Can go on but the Pros of this platform will be too long with so much value.

Inconvénients

Custom reports can only be generated in a table format and don't allow graphs or charts to be added which is a bummer.
Threat & Patches dashboards cannot be customized (e.g., change order of blocks, add new blocks, filter by groups, etc.)

Alternatives envisagées 

NinjaOne

Pourquoi passer à ManageEngine Endpoint Central

Other products lacked the capabilities that MEEC has e.g., Vulnerability Management component.

Avantages

ManageEngine Endpoint Central is a powerful endpoint management solution that can significantly streamline IT operations.
Some of the Pros:-
1. Automation Capabilities
2. Scalability
3. User-Friendly Interface
4. Comprehensive Feature Set

Inconvénients

Some of the Cons:-
1. Difficulties with the initial setup and configuration
2. Performance issues when managing a large number of endpoints
3. Delays in getting quick resolutions

Avantages

I've been using ManageEngine Endpoint Central to manage our organization's devices, and it's been a game-changer for our IT operations. It simplifies the management of all our devices, from Windows to macOS and Linux, into one central platform, making it easy to keep everything secure and up to date.

Inconvénients

Although generally cost-effective, some features are only accessible in higher-tier plans, which may not be ideal for smaller organizations with limited budgets. Additionally, the licensing structure can be challenging to understand.

Avantages

Manage Engine Endpoint Central has some best features that are:
Comprehensive Device Management: It is best solution for managing desktops mobile devices and etc.
Automation: It can do automate patch scan and we can also deployment of software tool.
Remote Control: It is very easy to connect the remote session from endpoint central portal only we don't not required any other remote.

Inconvénients

There are a few areas where i Don't like.
Complex Setup: Some users report that the initial setup and configuration can be quite complex and time-consuming, especially for those not familiar with the platform.
Performance Issues: In certain case there is performance issues.
Cost: Pricing is high if we wanted to buy more license.
These points are typically areas where users feel there is room for improvement.

Avantages

It allows for centralized management, where you can centralize the management of your devices, management of security patches and applications.

Inconvénients

Endpoint Central administration has more pros than cons. Where it got a bit complicated for me was in the configuration of email management for the administration. Then I got the error.

Avantages

Easy to use. Fast deployments of app and OS.

Inconvénients

Wish I could image over Wi-Fi. Also apps that are added for deployment are not auto updated like apps from your software tab and they should be.

Avantages

Endpoint Central significantly improves our patch management, which is essential for our security. Neglecting this could have severe consequences. Additionally, it allows us to monitor the age of our machines, providing valuable business insights. The remote feature is outstanding. I highly recommend ManageEngine.

I explored various products for software metering, patch management, and asset management, but Endpoint Central offered all these features in one package, making our decision easy.

Inconvénients

Endpoint Central has limited features for macOS and even fewer for Linux, which can be attributed to OS constraints. Enrollment for Mac and Linux is challenging and offers minimal benefits, with no MDM for Linux and limited MDM functionality for macOS. The advertising on the ManageEngine and Endpoint Central websites overpromises, especially regarding multi-OS features, making it very Windows-centric.

Integrating with existing IT infrastructure and third-party applications is complex, requiring additional planning and customization. Performance issues arise with a large number of endpoints. Some features do not work as expected, and outdated instructions lead to extra time spent learning how to use powerful features. The service struggles to recognize new devices and lacks sufficient information about the device owner at the approval stage of a new agent installation. Additionally, email notifications for such events are desired.

Avantages

- We like that this product gives us large set of feqtures to manage corporate devices such as application deployment, security management, creating reports and remote troubleshooting;

- Support for all popular using operating systems: Windows, macOS, Linux, iOS and Android;

- The platform can automate security patching tasks and enforces security policies, simplifying the work of administrators and improving device security;

- Our Information Security Group is very satisfied of your product because of big abmount of usefull reprots, that give them information about infrastructure condition;

- Available Cloud solution, because this product has cloud solution it's easier to maintain and deploy it.

Inconvénients

- Integration with a company's existing IT infrastructure and third-party applications is a complex task that requires additional planning and customization;

- Performance issues when dealing with a large number of endpoints;

- Some features don't work the way we expect them to;

- Some instructions are not up to date, which leads to spending additional time for learning how to use powerful features;

- Service has difficulties in recognizing new devices. There is not enough information about the device owner at the approval stage of a new agent installation. And we would like to get an email notification of such an event.

Alternatives envisagées 

Scalefusion

Pourquoi passer à ManageEngine Endpoint Central

It is a more powerful solution compared to other solutions

Avantages

It alllows me to see the status of my systems without having to log on to each one.

Inconvénients

They have many products and there is overlap in what is provided. It's somewhat hard to figure out exactly which product gives what is needed without adding extra features and extra cost.

Avantages

- Ease of use
- Stable software
- Easy deployment
- Endpoint security features
- Anti-ransomware and NGAV
- Patching never seen so easy to do
- Software distribution 1000 times superior to competitors

Inconvénients

the only negative note is that it has no negative notes

Avantages

ManageEngine Endpoint es una solución increíble para la gestión de dispositivos en nuestra empresa. Lo mejor de todo es lo fácil que es de usar. Con su interfaz intuitiva, pudimos configurar políticas de listas blancas y negras de aplicaciones sin complicaciones. Además, la automatización de la desinstalación de software no autorizado nos ha ahorrado muchísimo tiempo. Las alertas y notificaciones funcionan a la perfección, manteniéndonos siempre al tanto de lo que ocurre en nuestra red.

Inconvénients

Aunque ManageEngine Endpoint tiene muchas ventajas, también presenta algunos inconvenientes. La configuración inicial puede ser un poco tediosa y toma tiempo familiarizarse con todas las funcionalidades. En algunos casos, hemos experimentado problemas de rendimiento, especialmente cuando se trata de gestionar un gran número de dispositivos.

Avantages

It's easy to use and manage, a lot of functionalities that help a tech support users faster and from everywhere.

Inconvénients

Windows patches are approved on platform but still need testing on the customer side depending on the computer type.

Avantages

Its extensive range of features, which may also be confusing at first, but definitely a plus when it comes to a fully-integrated solution.
It's apowerful tool for inventoring, patching, deploying software, and includes remote control features to support users.
Cheaper than Intune which in turn requires the expensive Premium license.

Inconvénients

Probably the flaky Mac and Linux integration. Could not get patching to work with these OSes, and given the large number of Linux servers on my network, this is less than ideal.

Avantages

third-party patching and asset management. remote control and management for remote workers

Inconvénients

configuration is extensive, but that is to be expected based on what we use the product for. there is always fine tuning

Avantages

Centralize control, flexible with deployment, management, and vulnerabilities. Have a lot of powerful tools to use, if used correctly.

Inconvénients

Managing the Threats by Software Vulnerabilities, hard to filter and organize devices in this view. Software deployment seems to need silent parameters, softwares would show up with a black box missing the GUI or just fails. Need a Reinstall GPO to perfectly make sure devices have working agent, this is still soemthing I'm struggling with as 300+ devices are showing more than 2 months of inactive.

Avantages

- Effortless patch management process for Windows and Linux, including third-party software.
- Detailed asset Management showing all the Hardware and software details.
- Configuration Management to automate the Endpoint related task.
- The service engineer doesn't need to go to the System instead they are using a troubleshooting tool from the Endpoint Console.

Inconvénients

Most of the options are not available for the Linux OS. We may need to write a script to automate the process, which requires much effort.

Avantages

The main pro is the cost point. You're able to implement a lot of features and control a lot of things for very cheap. If you're a small company and trying to achieve compliancy with NIST 800-171 or anything else, I think this tool is a really amazing starting point.

Inconvénients

In terms of the actual product, there isn't many cons. The biggest con is that interacting with people from support or ManageEngine can be a little weird. Just the other day someone from support called my cell phone for a meeting. I didn't mind it too much, but my phone was at 2%.

Avantages

To be able to have all the inventory of all the devices with all the hardware and software details.

Inconvénients

Sometimes it doesn't update properly. It shows that there are some devices when it was last updated a month ago and it was really updated a day ago.

Avantages

Facilidade e usabilidade muito intuitivas, o tempo de resposta para ações e correções nos EndPoints sempre é um diferencial comparado a outras ferramentas do mercado.

Inconvénients

Algumas funções nem sempre estão onde imaginamos e precisamos de ajuda para entender o funcionamento.

Avantages

What I liked most about ManageEngine Endpoint Central is its comprehensive approach to endpoint management. The tool simplifies patch management, software deployment, and remote troubleshooting, all from a centralized interface. Its user-friendly dashboard and extensive automation features make managing diverse endpoints efficient and straightforward. Additionally, the detailed reporting and compliance tracking provide great insights into the security posture of the environment.

Inconvénients

What I liked least about ManageEngine Endpoint Central is that the initial setup can be somewhat complex, especially for larger environments with many endpoints. Navigating through some of the advanced features may require a learning curve, and the interface, while comprehensive, can sometimes feel cluttered. Additionally, the reporting features, though detailed, could benefit from more customization options to fit specific organizational needs.

Avantages

Makes it so much easier to manager remote employee endpoints. Can update endpoints a lot easier than when we used WSUS from Microsoft. Can quickly see on the dashboard when items need updates, and quickly find out which updates are needed

Inconvénients

Like most products there is a learning curve. It is a bit tricky at first understanding the packages and deployments, but once you get past that it's easy to maintain

Avantages

This platform offers a wide range of features for managing desktops, laptops, servers, and mobile devices in a centralized way. The ability to automate patch management has significantly reduces administrative overhead and boosts productivity.

Inconvénients

Experience is good as of now , it not a cons or drawback only a suggestion the user interface can feel a bit cluttered at times, especially when navigating through more complex tasks like patch management or device configuration.

Avantages

Patch Management and software deployement
PC Reimaging
Remote access and Assett management
MDM

Inconvénients

Notification banner is not optional
Should come up with a tool to package 3rd party apps for easy publishing to self service

Avantages

Endpoint Central is easy to use. Business tools come in handy like remote control, patching, pushing software. We use the MSP version as we have several customers.

Inconvénients

Sometimes the tools can be quirky but most of the time there are reasons for it. Firewall, can't maintain a good connection, etc.

Avantages

the Support, the software is great dont get me wrong, but the support is amazing. imagine just clicking a button and getting realtime support via chat.. seems like a fairy tale right? well its a reality with this software.

the other benefits are just about every option you could desire is available, OS deployment, software deployment, self service portal, reports reports reports..

Inconvénients

its a little overwhelming at first, until you have time to use it and learn. Can only add full license users, we wanted to just add a user to pull reports. that's not an option.

Avantages

Great Customer support - their technicians are very knowledgeable. Remote Management - tools are reliable

Inconvénients

Centralized management with customised other products Easley

Avantages

Made patching easy with controlled environment

Inconvénients

Linux patch decline features not there
Little Complex
Custom reports option to be add

Avantages

Great for remote management, patching, and software deployment. The automation features save a lot of time, and the remote control tools work smoothly. The dashboard gives good visibility over devices, and overall, it’s a solid tool for IT management.

Inconvénients

The MDM module still lacks full development and is not on par with other vendors.

Avantages

Throughout the years Manage Engine has continue to refine their MEEC product to provide more and more features that allow an administrator a single product to support an environment. Remote access, patch management, compliance scanning, countless "deployment" packages, browser security, and much more not mentioned. The only endpoint management tool you'll need.

Inconvénients

Nothing I can think of at this time. Their support team is always quick to assist. If there's an identified issue in the product they're prompt to provide support.

Avantages

Manage engine UEM has assisted us immensely with patch management, which has eliminated manual patching of our servers via Windows(W.S.U.S).

To schedule an ad-hoc session, all that is needed is an remote session offered via the inhouse RMM tool, almost eliminating end user interaction.

We have also gotten on top of our application management via this tool, that assists end users to update their applications with minimal or no input from them, thereby reducing human interaction and errors.

The support when we have faced technical issues has also been top-notch and highly interactive.

Inconvénients

Slow support, compared to other vendor like Microsoft of VMware.
Licensing fees can be bit less for a small SMB, they could go with a tiered pricing

Avantages

Documentation is very helpful, customer service is generally very good and prompt at answering. There are a lot of included features in endpoint central uem edition (we used endpoint central uem cloud). Windows OS features work often. Remote access feature is good. Patch management works.

Inconvénients

Limited features for MacOS and extremely few for Linux although some
problems may be limited by the OS.
Enrollment was a pain for Mac and Linux and provided few benefits. (No MdM for Linux. MDM required and included for macOS, but provided few benefits.)
Advertising on the ManageEngine website and Endpoint Central website promised way more than it delivers. Especially for multi OS features. Very windows-centric.

Alternatives envisagées 

Jamf Pro

Pourquoi passer à ManageEngine Endpoint Central

Jamf Pro is way too expensive. Intune doesn’t play nicely with non-Microsoft windows os. Intune would have too limited functions. Jamf is a big question mark because the cost is too prohibitive.

Avantages

It's no doubt a feature rich and comprehensive solution. The thread and patch management feature significantly benefits our efforts on securing our Linux infrastructure. Features such as patch selections, targeting, testing and approval, and automated patch installations definitely will help us a lot for patch management. We are still on a free trial while my company's procurement working on the purchase negotiation with ManageEngine to greatly reduce our learning and deployment hurdles.

Inconvénients

The greatest challenge that we encounter is to figure out exactly what to configure for patch management as what we already have in use with the tool that is being replaced by Endpoint Central. The learning curve is pretty high. Cloud edition should have its own distinct documentation set entirely. Upon clicking a link pertaining to Cloud specific configurations, it shouldn't re-direct you to configurations solely suitable for on-prem edition.

Avantages

Dashboards with real-time information on the vulnerability status of my endpoints. It allows you to have a real status and take action directly on the computers affected by a vulnerability from the same console.

Inconvénients

OS deployment is not compatible with Linux operating systems

Avantages

I like the most that I don't need to be a product-specific specialist to use and manage the environment. It's very easy to use and deploy which makes the product usable by many technicians.

Inconvénients

The product should improve it's compliance mechanism on endpoints because it'll add great value to the product.

Avantages

The plethora of capabilities that are included with the cost. For the most part, it does everything well and is easy to understand.

Inconvénients

One major ability we would like to consolidate is Remote Control/Access. This tool has it, and its a B+ level tool. It seems to struggle with slower internet connections (some remote workers have a slower speed), and its ability to show what computers are actually live/sleep/shutdown is not as good as Teamviewer (it takes 30seconds to a minute for it to update in the control center, while Teamviewer was instant).

Alternatives envisagées 

NinjaOne

Pourquoi choisir ManageEngine Endpoint Central 

Cost and support. Teamviewer is a great product, but their support is extremely slow to respond and very unprofessional in their assistance.

Logiciel antérieur 

TeamViewer Remote

Pourquoi passer à ManageEngine Endpoint Central

NinjaOne is just a hodge podge of other products. They offer remote control, but they outsource this to Teamviewer and just integrate with their platform. They offer Antivirus, but it is outsourced to your choice (BitDefender, etc). That is not neccessarily bad, but I personally like everything under one umbrella.

Avantages

easy to use, many features, very good pricing model

Inconvénients

no cons for me, i like every thing in this software

Alternatives envisagées 

Atera

Pourquoi passer à ManageEngine Endpoint Central

easy to use, price, fast deployment, more options

Avantages

-Very good price versus other software's in the market.
-Compatibility to work with MAC devices
-We can setup profiles to custom the MAC devices
-We can use the module to remote desktop to Windows/Linux/MAC
-We can use the module to deploy patches to different OS
-We can install the software "on-promise" to keep all data in ours systems

Inconvénients

-To setup all the agent and the policies is a little difficult with to lot menus and options.
-The reports generated by the software can be better.