Hexnode UEM

Avantages

It was easy to migrate over from another MDM application. The dashboard is laid at well.

Inconvénients

I don't like that device location tracking - GPS is not a mandatory.

Avantages

Easy to manage multiple devices seamlessly. The remote viewing feature has saved me multiple times when working with customers.

Inconvénients

Custom apps, specifically .apk, don't always work like normal apps when in Kiosk mode. I have to add a ton of background packages to get them to work properly

Alternatives envisagées 

Pourquoi choisir Hexnode UEM 

Logiciel antérieur 

Pourquoi passer à Hexnode UEM

Avantages

Pretty easy to manage devices and policies on the platform.

Inconvénients

Devices name don't replicate in the Hexnode device name

Alternatives envisagées 

Pourquoi passer à Hexnode UEM

Avantages

Has the functionality we need at a reasonable price point

Inconvénients

The suppot via chat and phone is horrible

Avantages

I've tried many MDM products but for our specific needs of deploying unmanned Android Kiosk devices to over 700 sites in Australia, Hexnode was the only product that ticked all the boxes in what we needed. Fairly low monthly costs, ability to push out custom Android packages, kiosk mode that is almost impossible to bypass without physical access to the devices ports or buttons. Love it. 3 years strong and still growing with it.

Inconvénients

The hardest part is explaining to our Finance Manager why our invoices fluctuate each month based on the exchange rate. Hexnode only accept payment in $USD so it's difficult for our finance team to process in Australia, especially without a GST rebate on the monthly fees. Meh, we live with it.

Alternatives envisagées 

Pourquoi passer à Hexnode UEM

Avantages

Its very simple to use and straightforward. Plus theres tons of documentation for everything.

Inconvénients

The minimum amount of users that it has to be 15. Initially i started with only 7 clients and i was paying for 15.

Avantages

The remote assist feature on windows and android is great; being able to view the screen of users and remotely control the screen using the mdm is a very welcome feature.

Inconvénients

Buggy onboarding on windows with regards to the process flow. Encountered lots of errors and issues.

Alternatives envisagées 

Pourquoi choisir Hexnode UEM 

Logiciel antérieur 

Pourquoi passer à Hexnode UEM

Avantages

Very easy to install on new devices. The policies feature makes it so that we don't have to replicate the same settings for each different device. We can simply add the device to the policy and have all our settings and programs assigned to that device.

Inconvénients

The only feature that we've noticed that doesn't work properly is the app switching when in kiosk mode. Otherwise it works exactly as intended and does everything we need it to do.

Alternatives envisagées 

Pourquoi passer à Hexnode UEM

Avantages

The ability to pass a broad range of policy changes.

Inconvénients

Attempts to push updates and policy changes don't always push properly to all devices.

Avantages

It's a good way to handle company policies in different computers

Inconvénients

I think the interface can be better or more user friendly

Avantages

Hexnode is easy to use and provide peace of mind that our tablets and tool as are being used like that are supposed to at work. It gives management control. It is also nice that you pay per device so you dont have to pay for anything you are not using.

Inconvénients

It offers a lot and I have not taken much time to explore all that it offers.

Avantages

assigning various policies per device, enabling and disabling kiosk mode with ease and location tracking

Inconvénients

for first-time users, it might look like lots of features but can easily be learned after you play around the system, nothing else.

Avantages

User Friendly, Clean, Customer Centric,

Inconvénients

Cost. While is cheaper than some of their competitors, It would be great if it was a tad bit cheaper.

Avantages

Rugged device support. Only a handful of the UEMs support rugged devices, Hexnode is one of them. They have numerous generic restrictions and policies specific to rugged device management. The OEMConfig and AE support is also helping the UEM to offer more features.

Inconvénients

I am happy with their product and services. The portal is self-explanatory and their customer assistance is beyond comparison. In addition to chat support, they have an internal forum, extensive product documentation, blogs and articles. They also actively participate in external community discussions (Quora and Reddit), they even have a product certification course - Hexnode Academy.

Avantages

The platform is easy to work with and is beginner friendly in comparison to other MDMs like Intune and Workspace One. The pages are intuitive and the navigation is smooth.

Inconvénients

I have no complaints regarding the product or the technical support quality. But it would be nice if they can roll out new releases faster.

Avantages

non stopped improvements and enhancement to raise this product , and 24 hour technical support its over all I think , very polite and professional team to contact with and the always help even its a miner issues , very supportive team in general even if its non hexnode mdm issue they always give a very good consulting effort , hope to always be at this stage of helping and support , as the product it very good and covers all or need , I have added the releases in the feature , when some features added to the product as remote connection and other issue which is contacted with the team , it will be our golden software

Inconvénients

as major role as user role , we have in the product two roles : admin and reports , it would be more nice to have a technical support role that should just review the tabs that is privilege to , another thing which be to have availability to custom the reports when needed , and if any when wiped the device to have a notification immediately of those how abuse the system

Avantages

Hexnode is worth the penny we spent. Also, the technical support was one of the best we have received so far.

Inconvénients

Advanced restrictions are available only for the highest subscription plan. It may be unreasonable to expect this, but better distribution of features is suggested.

Avantages

The product is not so easy to you for a non-IT person. But the online support via chat is superb, the reps are willing to spend as much time as you need to walk you through, step by step, until you achieve the implementation and functionality you are looking for. That's what makes this an excellent product for any user. You don't have to be an-IT specialist!! When you have such a high level of support you can rest assured that you can get the maximum benefit from the software. I've dealt with at least six technical reps during our period of installation after we purchased the product. To a person, each one was very knowledgeable, very helpful, very patient and very courteous. I could not have asked for more. Now that we have everything working like we want it to, we feel very satisfied that we chose this product. Most importantly, we don't feel like we missed out on features or functionality because we are not IT specialists.

Inconvénients

Software is not so easy to use and there is definitely a learning curve, but as indicated above, the support team will help you.

Avantages

Great tool with simple interface and good features. Customer service is top-notch.

Inconvénients

Sometimes, it doesn’t update the status immediately and this can cause confusion. This maybe unfair to ask but more features could be added to the mid-range versions.

Avantages

The centralized management is very simple and intuitive. Made management of our iPads for use as timeclock/temperature logging extremely simple from anywhere. Our business is near 24/7 and dealing with limited staffing, the ability to remotely control this integral part of the safety of our employees has been paramount.

Inconvénients

Had a few glitches during implementation, but nothing customer service couldn't quickly work our via live chat.

Avantages

Support is timely and very helpful.
Portal is user friendly.
Quick to set up what you want the way you want it.

Inconvénients

Price is high. Other than there is nothing to dislike about this service.

Avantages

This tool is so easy to use and to setup policies, no complex settings everything is at your finger tips ready to create your policy. Enrolling a device is just scanning a qr code! Its that simple.

App catalog is amazing! so sleek and looks really appealing.

Inconvénients

I have nothing to write here. Hexnode has been amazing

Avantages

Great product, easy to use,no issues encountered.

Inconvénients

No cons or issues detected that I can think of.

Avantages

I have been testing/trying out a few MDM tools and this is the best one i have use out of them all! It was so easy to use!
Just tick/untcik what you do and don't want the end user to do and that's it you are set. you have so many options to pick from it makes really easy and covenant to setup your devices.

Inconvénients

the only thing that i didn't was not being able to assign different roles to users, but after speaking to hexnode they implemented this for me so i could make different roles.

Avantages

There are a lot of features included, easy to use and the service is great.

Inconvénients

The Android kiosk mode works hectically.
It would be helpful to have tooltips on the alerts.