Website Toolbox

Avantages

Easy to use. Easy to implement into my website. It simply works. When you want something changed, support is there instantly to chat and fixes are implemented within 60-90 minutes in my experience. Setting an unbelievable standard. I never leave reviews, so take this one seriously!

Inconvénients

90% of features are as needed, with a large degree of customisability. I will be looking into custom development with the team for the remaining 10%!

Avantages

It's always a pleasure dealing with your team. I am a big fan of your platform.

Inconvénients

Lack of built-in affiliate referral capabilities

Avantages

We like the ease of setup and the fact that the forums can be embedded on your own website. We don't use the embed feature (we have in the past with great success). We love the technical support. They are always ready to answer questions. We really love the fact that this seems to be one of a few SaaS vendors that offers Premium Feature Request Estimates and build outs. I really wish other SaaS vendors had this. For this one reason alone - we are pleased with the customizations they've provided.

Inconvénients

Can be a bit difficult to adjust the CSS and layout of the categories page to just the way we wanted it. We needed custom JavaScript to embed our Vimeo Help Videos (cutting down on our help-desk tickets). The advanced search could be improved just a bit, and they need a few more features around moderation.

Avantages

The ability to set up Topics and Categories for various communication categories is key to us, for its use. The flexibility provided in setting up these various groups allows us to address all areas of communication within the agency, by department, division, topic, area or project. The easy 'chat format', is similar to email and thus a comfortable layout for all to communicate in

Inconvénients

not being able to maintain contacts that have not been active for a longer time period; losing those contracts does not allow us to then communicate with all in the agency via an email blast/main message; also, it is hard to upkeep the database of 'active members' as there is not 'unsubscribe feature' for members.

Avantages

This Discussion Forum can easily be organized according to 3 levels (and more if you want to get more complex). This makes it so easy for us to organize discussions that follow our course curriculum.

The website toolbox staff provide fantastic online support.

Inconvénients

Although it is possible to create different user groups and run two or more separate discussion forums with the same account - this is cumbersome and stressful. So we have arranged at custom alternative with Website Toolbox.

Avantages

Features, ease of use, simplicity of admin console, cost, customer support , ability to customize

Inconvénients

Not applicable - it checks all the boxes in terms of what we need and then some, and far exceeds expectations on customer support.

Avantages

The number one thing I love about Website Toolbox is the ease of integrating a forum into my website. The forum sits on their servers so there's no software or maintenance required on my end. In addition their team will work closely with you to ensure your forum looks exactly like your website. Plus the flat monthly fee includes unlimited image storage which is so important to us since we cater to woodworkers and almost every post includes images. Website Toolbox is continually improving and upgrading the software which I love.

Inconvénients

I don't have any negatives. One feature I'd love to see in the future would be a built in translator for foreign language posts and for members from different countries to be able to view the forum in their native language.

Avantages

As a Life Coach, I occasionally run book groups for my clients, when I do I use this software. It has helped my clients be able to learn and grow and change their lives. I write assignments and then each client reads the book and posts their input on the board for the group to read and interact with. It helps the client to not feel that they are the only person dealing with a specific situation and helps them leave their issues behind them. Thanks for this very useful tool!

Inconvénients

I currently have one client who has changed her name and unfortunately there is no way to change her name on her account. We have discovered that in order to begin using her new legal name she must close out her old account and begin a new one, but that would be abandoning all previous posts and content. I wish it was easier to edit personal info so that my client could edit her name and keep her contributions.

Avantages

Allowed us to add a forum to our website which would not allow 3rd apps.

Inconvénients

Management of admins and moderators are a bit confusing. Forum control is separate from the account control.

Avantages

Website toolbox it has a thousand and one utilities

Inconvénients

So far I have nothing to say just thank you

Avantages

It was easy enough to setup. I’m not familiar with other products.

Inconvénients

Templates are outdated looking, fonts are outdated. Nearly impossible to filter into other social media sites, which is the main thing all of my users are looking for. It’s extremely difficult to organize topics, people post everywhere. People complain it’s hard to follow conversations. I also do not like not being able to customize the url.

Avantages

Able to have different topics and subjects.

Inconvénients

Not easy to get a list of users so a mass email can be sent.

Avantages

It had all the functions I needed to support my clients well.

Inconvénients

It was a little frustrating to begin and could be more intuitive. Need to really help walk your community through it and train them.

Avantages

Las opciones de configuración y seguridad de acceso.

Inconvénients

Deberían agregar más opciones, como cambio de color entre otras.

Avantages

Website toolbox has been our provider for our Watch Club Forums (350 members) for 7 years and also hosts forums for a local activity club (65 members). Software is easy to setup and functions very well. Company is constantly updating with new features. Downtime has been zero and if you need support they are there quickly and solve issues promptly. Highly recommend this company if you are looking to add forums capabilities to your association or company,

Inconvénients

Major Software changes should be advised before implementation to administrator.

Avantages

The ease of use. I don't know much about coding at all, but the instructions and customer service are really helpful. The features were well worth the price after weighing everything; there are perhaps more complete solutions for companies out there, but not much for an individual who just wanted to make a forum.

Inconvénients

There doesn't seem to be an easy way to add pages to a forum; I wish I could integrate it more fully with my website. Also, letting you only read the newest posts would be nice; not sure if there's a way to easily implement that.

Avantages

Ease of setting up a forum.
Ease of maintaining a forum.

Inconvénients

Speed. Loads too slow sometimes.
Some features will disappear for users occasionally.

Avantages

Easy to set up, everything works as expected, easy to customise. Customer support was 24x7 via livechat, very helpful and always gave right answer; dev team also implemented an improvement I suggested (ability to upload .ico files as favicons) within days of me suggesting it.

Inconvénients

Threaded replies would be invaluable, also proper @mentions, and proper Tags support.

Avantages

Ease of use, and flexibility, offering both Forums and Guestbooks. Very good customer support via online chat and email.

Inconvénients

Limited range of design templates, some a bit dated now.

Avantages

Very easy to use and looks professional.

Inconvénients

It’s been around for a long time and could stand an update.

Avantages

I appreciate that their customer service team is responsive and helpful - all it takes is an email and they jump on whatever the issue is and get it resolved. They definitely know what they are doing and, unlike other companies, they don't send you endless auto-emails with links to tutorials and unhelpful info -- they jump in and actually help fix the issue.

Inconvénients

This tool meets our needs and I currently don't have any complaints.

Avantages

Inexpensive, yet had the basics we needed. Fairly easy to use out of the gate.

Inconvénients

Interface seemed a little outdated, but this didn't affect how I used it.

Avantages

We like how it integrates into our website. Modern interface templates to choose from is a plus. It’s simplicity makes it easy to use from the members stand point. Being able to back up/archive the forum to our own servers was a great must have for us.

Inconvénients

The primary moderators of our forum have noted several Interactive features lacking. We use the software to manage construction projects. Our needs have out grown the abilities of this software. We will have to use something different for the next project.

Avantages

The ease of website integration and daily use.

Inconvénients

Not enough options for user to express themselves with buttons.

Avantages

The ability to choose themes and ease of matching my website theme.

Inconvénients

- Not being able to see metrics of emails sent from my forum, who's viewing them and who's not
- Little odd behaviors like not showing all posts in a category when sub-categories exist
- Bigger variety of custom themes

Avantages

I have owned 2 Yahoo Groups for a good number of years. But I am now moving my discussion groups to this service. The tech support is great and the features are far superior to what Yahoo offers. I like having the ability to exclude advertising which I find very distracting from the purpose of my forum.

Inconvénients

I can't think of a thing that this service does not offer that I need.

Avantages

The ability to add HTML/CSS to format the look of the site to match own personal website.

Inconvénients

The default layouts (aesthetically speaking). They look dated and have some CSS-clunkiness to them.

Avantages

It’s easy to set up and I’m not a web developer by any sense.

Inconvénients

I had a hard time sizing it width wise at first but figured it out.

Avantages

Super easy to setup, and forum users really dig it.

Inconvénients

There isn't anything I don't like, I wish they maybe had more modern templates but it's not too bad.

Avantages

We needed a solution for our member association who had been using a ListServ for 30 years. It had to be easy to manage and support had to be responsive and strong. Website Toolbox nailed it!

Inconvénients

We are still learning all of the features so I'd like to come back to this one after we have fully reviewed the services and features.

Avantages

We had to have a forum for our HOA. After I built a squarespace website, I added the forum using Website Toolbox. I can't be happier with how well it works for our community. I love the features and the ability to quickly add and delete users.

Inconvénients

There was a bit of a learning curve. But, there's always someone to quickly help.

Avantages

Simple to get up and running. Easy to categorise different areas

Inconvénients

For a small group with no annual subs, on-going costs

Avantages

We chose this because we wanted an easy to use, economical forum for our members and one which could integrate with our current website. We undertook lots of testing before launch and spent a long time setting it up - this was pretty easy to do. Tester feedback from members was positive.

Inconvénients

Since paying for single sign-on we have had multiple issues with members not being able to access the forum. Website Toolbox have told me that the issue has been solved, and then it happens again. They clearly do not know what the problem is, and it is still not resolved.

Avantages

Very easy to use and the back up from support is second to none.

Inconvénients

Nothing at all, very easy to use, a total amateur can set this up from scratch in under a hour easily.

Avantages

The product integrates easily and has the functions necessary for a forum. The support team is helpful with quick replies to request for assistance and questions.

Inconvénients

The software works fine as a forum, but I hope that someday they sell the software license so it could be installed on my company's server rather than on my website as an embedded file.

Avantages

Very easy to setup and manage and so easy to post and blog content

Inconvénients

There could be a better user interface to track and see when users were on all in one place

Avantages

Ease of use and intuitiveness.
The website tool box is really easy to use once you start using it.

Inconvénients

I am yet to find something that needs to be added because a lot of what I thought was missing was sorted out by the technical team

Avantages

This product has provided an easy to integrate community forum for me to use for my clients and members online. It provides a private members only area for discussion with profiles and private messaging as well. Really great product!

Inconvénients

I think it could use a little more ease of use on the integration side. It was fairly easy to integrate with my website in conjunction with Memberspace, but there are spots in the setup process that could be confusing for some inexperienced users.

Avantages

Ease of use, architecture of the message board.

Inconvénients

Cost and customer support. There is no phone number to call when help is needed.

Avantages

I like that have all the features of a "forum", with a built-in system that make it closer to a "messaging system" (but without the chaos and disorganization that often you see in a typical "chat").

Inconvénients

Even if it has very strong potentiality, it still resemble the functioning of an "old style forum" (but the team are working on that, and I think can transform it in the best team-team or team-customer communication system on the web).

Avantages

E facile da usare,ha funzionalità ottime ed utile.

Inconvénients

Il prodotto fatto bene .facile da usare,molto utile e comodo.

Avantages

The ease of set up and online subscription payment.

Inconvénients

I really wish there were push notifications when posts are made.

Avantages

The ease of use and setup. Ability to share comments and files online

Inconvénients

Limited look and feel. There could be better skinning options

Avantages

There is so much you can do with this software!!! I've had it a few weeks and my forum looks great, it's already super popular and fun and growing, and I just can't believe how simple it is to use, and how affordable it is. Man oh man I'm sure glad I lucked out and found this forum company. Love it!

Avantages

Easy to implement and use. Affordable. Great tech support.

Inconvénients

An android app with push notifications would be a great compliment.

Avantages

It was perhaps the only product out there I am aware that allows you to embed a forum discussion into a e-learning SCORMED package. There are issues doing this with other discussion engines from MS, Google, etc. I want to embed the discussion within the online lesson flow, not be dragged out to a full discussion engine.

Inconvénients

Threaded discussions are not possible. I also with it could support iFrames .

Avantages

integrates seamlessly into my website, wonderful customer service and support, easy to use from a user-standpoint as well as admin

Inconvénients

I wish it'd integrate with my membership management software but that company hasn't been responsive in making it work- Website Toolbox tried though!

Avantages

The speed with which it is set up.
The access to chat support is one of the reasons I am still here

Inconvénients

Lack of self-produced themes
Icon issues EVERY update.

Avantages

The clean look of this form was crucial. We wanted something that looked native on our site and Website Toolbox's forum is perfect. Being able to use our branded colors and fonts made this seamless.

Inconvénients

We had one issue with connecting our Memberspace accounts to the forum, and the Website Toolbox team says they are resolving it. I also wish that it was more clear that you can tag other users in your posts, though we just had to be upfront with how to do that.

Avantages

It is easy to integrate and to customize and it brings a wide range fo features.

Inconvénients

Besides integrating it easily, it has a not so easy to use interface. A huge range of funcionality which is difficult to explore.