CampSite

Avantages

Bunking Boards. Custom Reports. Customer Service.

Inconvénients

Can't customize statements. Can't print out usable weekly attendance sheets for manual entry.

Avantages

It’s easy to use. I love the customer service reps. They are wonderful, patient and quick to respond when I have a question. Issues are very rare.

Inconvénients

I have no issues. Most of my questions can be answers with their FAQ section.

Avantages

We've been using Campsite since 2015 and consistently the responsiveness of the support team has been fantastic!

Inconvénients

The customer-facing and back-end interfaces are not as easy to use as I'd like but it gets the job done and has for 9 years.

Avantages

What I like most about Campsite is how easy they make setting up and customizing your program to what you need. I like that before you start customizing what you need they have classes and they walk you through it. Also any questions you have you can either look it up or get in touch with customer service and they will get back to you that same day. I can't say enough about Campsite. Truly worth it.

Inconvénients

The only feature I can think of for our business would be an attendance count on top of the Attendance Tab.

Avantages

All in one program save a lot of time. Emails and communications to customer base is much easier.

Inconvénients

The cost of the system and addons is still very high for a smaller non profit.

Avantages

Ease of use, functionality, cost, and support

Inconvénients

API routines have to expancd to allow data flow in both directions.

Avantages

I like that a majority of our precamp work can be done using campsite. I love the advanced reports feature. You are able to add filters and fields to customize the reports you need. You can also save them and limit the viewing and editing permissions on each report.

Inconvénients

Parts of the billing system were confusing in the beginning. There are a ton of resources under the FAQ or help center section to help navigate any difficulty. There are also great videos on youtube if you get really stuck!

Avantages

CampSite enabled us to scale our small nonprofit but simplifying the registration and participant management process. With Campsite we are able to register students as well as collect forms and payment in an efficient way.

Inconvénients

Overall, I love Campsite. I think the user facing side could be improved especially with respect to making it easier for parents to navigate. In particular, having a way to customize directions for downloading and uploading forms would be helpful.

Avantages

Very easy to understand they have everything you need for your camp.

Inconvénients

There is nothing negative I can say about Campsite

Avantages

I like how the platform is easy to navigate through different dashboards from Campers to Staff and then over the Admin and the Conference & Events dashboard. I love that you can adapt most features on the platform to better suit your needs such as custom forms, custom medical questions etc.

Inconvénients

I wish there were more features and customization available under the Medical Dashboard.

Avantages

I like how the user interface can match our organization's branding, it looks nice, and comes with an abundance of training and support.

Inconvénients

I wish there was a way to upload documents that can be electronically signed.

Alternatives envisagées 

Pourquoi passer à CampSite

Avantages

Campsite has fabulous customer service. Their team is very responsive and knowledgable!

Inconvénients

I wish that the development department would be able to implement camp request or suggestions faster.

Avantages

I love that everything is organized. If you have any question the support is amazing. They have videos to help with learning the features on the site.

Inconvénients

None...I was able to use most of the features and now in the off season I am learning the details that I didn't know about.

Avantages

customer service, during camp season it is very easy to use and is helpful

Inconvénients

wish they had a video library that from the site could show what you need

Avantages

Campsite is easy to use for all of our camps, easy to set up and the customer service is UNMATCHED.

Inconvénients

With 7 camps and 7 platforms- it's very hard to streamline all our reports and tracking in one area.

Avantages

Ease of running reports; bunking lists are great; transportation module was wonderful; being able to send mass emails based on criteria to our Camp families

Inconvénients

Nothing major; any minor issues I had were solved with the help of customer service.

Avantages

From a user standpoint, it is very easy to navigate.

Inconvénients

I didn’t come across any negative aspects when using Campsite.

Avantages

We have a VERY flexible summer program and after doing a demo with active, regpoint, camp minder and a couple other ones this was the ONLY one that could manage all of our complicated needs. I love that there is a work around for everything and that their support hotline is there anytime I need their help.

Inconvénients

There are a few things that can take a little bit of additional time, but the fact that I can manage such a complicated problem through this software is amazing.

Avantages

What you get for the cost is exceptional. Their customer service is always extremely prompt and helpful. I get responses very quickly.

Inconvénients

The user experience is not as slick as some of the more-expensive versions, although it does the job very well. For those who are not tech-savvy, on a mobile device a parent may not be able to find the menu bar even though it is there because it doesn't have the words MENU underneath the 3 little bars. So, they assume, the system does not work and call me to complain. The latest version is more attractive than it used to be. However, the gigantic blue tags box makes a lot of parents not bother to scroll down to look for options saying "there are no options for camps listed." It is certainly user error, but an issue nonetheless. Another issue I wish they would correct is that although you can sign one child up for as many camps as you would like, you cannot pick up another child during the process, select all of their camps, and pay for everything all at once. What happens to a family that has 3 children all enrolling in the same camps, because the cost is the same, it sometimes flags a fraud alert. Just charging them all at once would be so helpful. I would also like the option to allow anyone to purchase a credit - like a gift card with a number that can be given to anyone else. Not something we have to pay extra for, and not something we have to manage on the back end. A gift card or gift certificate. Like buying a gift card from Target. Anyone can use it, right? That's a missing element. Give us a University School of Jackson Gift Card purchase option on the main page.

Avantages

The ever-evolving interfaces that are mobile-friendly, as well as the very customizable advanced reports. Also like the analytics for emails sent, however I wish I could easy re-send to people that never opened the email.

Inconvénients

I need an attendance feature for staff. I also need better snapshot views of camper enrollment by week/division, as well as overall bus counts by week. There is no simple solution to either of these problems, so I have to resort to downloading advanced reports and creating my own pivot tables in excel. It's ridiculous that I have to do this! The email client is TERRIBLE and very user unfriendly. 90% of my communication with current and prospective families, as well as staff, is done by email BUT the ability to format the email with graphics, styles, etc. is ridiculously difficult and the source code is easily screwed up, which makes the email look extremely unprofessional in the end. It's truly embarrassing that I can't email a more higher quality communication to my customers. Constant Contact is a perfect example of what I should be able to do, but at a bare minimum it should be as friendly as gmail.

Avantages

It does not appear to be an Internet hog. We have poor internet at our camp and our financial software struggles but CampSite has not. We have been able to configure and customize CampSite for almost every existing business process. It was not without a lot of effort but we like the end result.

Inconvénients

There needs to be an automatic population of spending money when money is provided through a registration option. There are several areas within the software that are not consistent. Some features available on the camper side are not available in the event side but should be available...it's all the same "stuff".

Avantages

Campsite Customer Support for me has the best people I have had in contact with throughout my career. They are very responsive, knowledgeable of their product and very helpful. I would like to specifically commend [sensitive content hidden] for her services. She is amazing and I know most of her colleagues are the same.

Inconvénients

I am a first time user and sometimes it's a challenge to find some transactions. But once you seek assistance, you will understand the system and proceed without needing any help at all. I can say this is a very impressive portal.

Avantages

The system provides the basics, plus, to run our camp efficiently and smoothly. It's easy to use and to navigate for different technical levels of personnel. We particularly like, for the most part, that it's an 'all-in-one' system where we can manage our camper registrations, staff applications, medical information and camp blog.

Inconvénients

For our particular camp, it doesn't cover our year-round cabin and Lodge rentals quite the way we need it to, so we have not utilized it for that purpose. The Conferences & Events isn't setup for our that part of our camp operations run. However, it would be nice to someday be able to move everything on to the same system.

Avantages

We have a very complicated system and they were able to put everything together. It was a very smooth process. Training was very good and customer service is wonderful.

Inconvénients

I don't think there is anything I don't like about Campsite. They are able to delivery on everything I have needed.

Avantages

I think Campsite strongest feature is it's easy to use interface, not only as a Camp Director but from our parents perspective as well. I've received great feedback from our parents, specifically with respect to the ease of enrollment, photo viewing, phone call scheduling and the Campsite one-way email system. If my parents are happy, I'm happy - so to me that's an invaluable advantage.

Inconvénients

None at this time - still learning all that this software can do!

Avantages

The user interface is easy to learn and navigate. The administrator functionality is top-notch, both for the purposes of logistics/organization and reporting/analysis. We have a lot of campers who move from program to program, and it's very easy to initiate those changes on the backend, which creates a positive experience for the families we work it. The payment/financial features are also terrific.

Inconvénients

While it's possible to export revenue (gross, discounted, adjusted, net) revenues to Excel on a program-by-program basis, and to manipulate them from there for program-wide totals, it would be preferable to be able to complete such analyses within CampSite before exporting, i.e. exporting should be solely for exporting, and not for financial totaling/analysis itself.

Avantages

CampSite provides summer camps with the latest and greatest web based CRM. Features like text messaging, parent dashboard, phone call scheduling and health center management are invaluable.

Inconvénients

No conditional logic on forms and we’d like a way to enroll campers even if their record already exists.

Avantages

Easy to find the information, process payments, organize groups, send emails, know general financials

Inconvénients

reports on financials could improve, switching weeks and aligning with refunds too many components, there was a problem with partial refunds but that was

Avantages

This software is very easy to navigate and the customer service is great. The rep always explains things clearly and helps customize the program.

Inconvénients

There are just a couple of "peculiarities" or restrictions that we would like on our registration and/or reports that we haven't been able to refine into use, but these are minor details that we are able to work around.

Avantages

The software itself is great. We've been using it at our camp now for around 5 years. It has definitely helped us with streamlining the registration process. It is great for handling all of the money so we, (a small camp), don't have to deal with all of that.

Inconvénients

There must be a lot of for profit camps out there using this software, because as a non-profit camp we have a hard time justifying the expense. It's not cheap software, and every year we debate whether we can afford to continue using it.

The other issue is that they lack functionality in the Staff module for dealing with minors as staff. There are many things that we need the parents to fill out and do, but the software gives us no options for dealing with that. We have minors as staff coming and going throughout the summer, and we have no way to allow parent to sign in and fill out medical information on them and so on.

Avantages

While comfortable with technology, I no longer have the patience to spend an hour or two learning a new trick. I have found with Campsite, that learning a new feature is fairly simple. And, when its not, I email a question to support. And, to me this is one of the best features of the software/service, I get a response very quickly with clearer instructions or an offer of a phone call if I still need further help.

Inconvénients

My biggest challenge with the software is if a camp family changes plans, I have to adjust multiple parts of the system to update it properly.

Avantages

Having used Campsite on a daily basis for many years I can honestly say that it does everything I need it to do (and more). I mainly use for scheduling and love the fact that I can work from my desk in the office or switch over to my iPad and go mobile, allowing me to engage and interact with the campers while still collecting the data that I need to allow our program to run smoothly.

Inconvénients

Genuinely none that I can think of, very good product in all aspects.

Avantages

Campsite has made it so easy to keep track of information and to register our families for a camp session.

Inconvénients

There are a few parts of the application I would like to be able to personalize but they are not allowed.

Avantages

I like that we're able to pick and choose which functions we want and need. Which leaves you only paying for what you actually need and will use! It's also extremely user friendly and if you are ever in a bind or stuck - Campsite is ALWAYS there via email or phone to help you and their response time is super fast!

Inconvénients

It's hard to find anything that I would say I do not like about it. There are always things I wish I could have it do, but I've never found myself upset that I can't do something with Campsite.

Avantages

This software has all the features we need to set up our Summer Camps AND also our Year School Programs and Workshops. It is very friendly and is improving and adding new features constantly. The Support Service is very quick replying back.
I love this software and recommend it 100%!

Inconvénients

The only thing I have trouble with (and might be my PC/connectivity) is to log in at the billing portal to print the monthly receipt for reconciliation purpose.
Can't say anything else, the software is amazing!

Avantages

Compared to what we had been using, this is a walk in the park. The Parent user interface is intuitive, and clean. The admin interface is full of functionality. Having the quick and easy reporting functions is what makes this program the best on the market. Every single line is a report-able field.

Inconvénients

While we can make reports in a quick and easy fashion, we would love to see the ability to email those reports on a recurring basis to an email address that we choose. Currently we built temporary admin users, sign in as them, and then create and subscribe to the report. It would be nice to skip a few of those steps.

Avantages

I like that you can get in touch with someone within minutes if there is an issue with our site. I also like that we can make our Campsite skin look like or website so it is not confusing for your families.

Inconvénients

I don't have much I dislike about Campsite. The only thing I wish I could change is to be able to edit more in the medical module to fit our unique needs.

Avantages

I like that the software has so many different features and can be customized to every summer camp. They have thought of everything a camp director needs to fulfill registrations financially and track enrollments. The software provides a range of different reports, which is extremely helpful. It's exceeded my expectations in every way. The customer service is beyond over-the-top, AND they know me by name.

Inconvénients

I haven't figured out how to make cabin lists in the way we need them made.

Avantages

I enjoy the leads software as it helps log all potential camp families. The process of enrolling a camper is pretty easy and usually takes about 7-8 minutes.

Inconvénients

The attendance features and transportation features are not very strong.

Avantages

Campsite was written by a "Camp person" who understand our industry and was able to meet our needs based on true knowledge of how camp programs run day to do, season to season.

Inconvénients

Took some time to learn how to run reports, but that was to be expected.

Avantages

I love the intuitive nature of Campsite reporting. It is easy to narrow your reports down with filters and send emails based on those results.

Inconvénients

When new updates are rolled out, there are often unintended consequences that affect other features.

Avantages

Eases of customer use when completing camp registration and the ability to make certain fields of family information required before payment.

Inconvénients

Would like to have the ability to block some contacts.

Avantages

This software keeps all camper information in one place with lots of options on how to pull reports and access different groups and information.

Inconvénients

The "Enrollment Extras" were hard to use and use reports with.

Avantages

I have used Campsite for the past six years at a camp for kids with cancer and their siblings. Even with kids with complicated medical histories and multiple daily medications, the software is easy to use. It’s streamlines the check in process and every new staff member picks it up very easily. I love how it is customizable for each camp. You can turn functions off that are not necessary. Any time we’ve had to contact customer service, they have been very responsive.

Inconvénients

It is difficult to navigate from the scheduled medication administration to a PRN administration, like when a camper comes in for their scheduled medications but also needs a PRN at the same time.

Avantages

It has a strong reporting and data collection ability to summarize data for reporting as well as keeping camp organizaed.

Inconvénients

It's slightly rigid in some aspects that would allow it to be easier to do research. I.E. a drop down list for schools instead of keying from families and staff to eliminate the constant scrubbing of miss ordered words and abbreviations.

Avantages

Its functionality is an open platform. Similar to the Salesforce CRM, Campsite allows you to use it's features in a variety of ways that are not limited to specific functions.

Inconvénients

The bunking boards could use more features like flagging specific kids.

Avantages

It's very straight forward and easy to navigate. Most functions can be figured out with very little exploration and any administrative errors can be easily corrected.

Inconvénients

I haven't found anything to dislike to this point.

Avantages

So easy to use!! User friendly and so great to have ALL the information needed at your fingertips! We had previously been on all paper forms for our medical/registration/bunking - everything at our camp essentially and this made it so much better!

Inconvénients

A few “customization” things we wish we could change but nothing major and easy to work around!

Avantages

Our agency utilizes campsite for our camp registration process. It allows for ease of access, a streamlined registration process, and ease for our administrative users.

Inconvénients

N/A none at the moment, if there are any changes this review will be revised.

Avantages

Flexibility and Ease of Customization of Reports

Inconvénients

Wish the font was a hair bigger when printing reports. Not the worst thing, I could always export it to excel if needed (but would be nice).