CampSite

Avantages

I have been using Campsite since 2015 and am very happy with it. I use it for camper enrollment and staff applications. Both parents and staff give positive feedback about their experience. Also, customer service is excellent. It was very easy to transitition from my previous camp managment software to Campsite.

Inconvénients

Campsite allows parents to create an account and access it year to year so it allows for easy of enrollment for returning families. For new families, the application is very easy to cmplete. For staff, I can accept application, track progess through the screening and hiring process and once hired, I can do onboarding via Campsite. This simplifies my hiring and onboarding. Campsite has a text message feature which allows me to more easily commincate with both camp famlies and staff.

Avantages

Love the functionality, support and roadmap

Inconvénients

We have custom features we'd like to add that we're having difficulty adding on

Avantages

All data is located in one place
Customer support is excellent

Inconvénients

Prefer enrollments to all land in order, specific to each location
Prefer less lag-time when refreshing for updates, especially for unarchiving

Avantages

We like the ability to put all of our various camp and camp information in one place to make it easier to track registration, payment and for our clients to register as well.

Inconvénients

The main thing is that you have to sign in to the software giving as if you were registering just so you can see what camps are offered.

Avantages

CampSite is a robust tool and partner in creating a successful camp experience. Everything from the interface with parents during enrollment to financial summaries to communication to family databases, it is an awesome tool.

Inconvénients

The program can do almost everything! Which is great, but there is so much to learn and every scenario lends a twist to managing the software. We've found that some things don't apply to our needs or misses the mark for our unique camp. We've given feedback to CampSite and they are receptive to passing it along to their development team.

Avantages

This was our first summer using CampSite and it made everyone from our camp families to the camp staff and our parent organization's lives exponentially much easier. This platform houses all the information required for our camp families so they only needed to go to one place to complete their registration and payment. In turn, we only had to go to one place to retrieve campers' information. In the past, we used multiple systems which had its own complications.

Inconvénients

It is taking our camp staff some time to navigate all the features of CampSite. We need to use this platform more frequently to gain a better level of comfortability.

Avantages

CampSite has allowed our organization to keep our own application, enrollment, and management processes while at the same time enhancing the way we run those processes. There is a great balance between allowing for a high level of customization while also keeping things organized within the system. This balance coupled with a super-responsive team and professional, clean user portal has truly allowed us to operate our programs at a higher level than before. On top of that, our data reporting ability (and ease of use for staff who don't use CampSite daily) has impacted our fundraising ability (we are a non-profit).

Inconvénients

There are 2 current aspects (that are fairly minor) that would be nice to have more flexibility on: the design of the Admin section of the site is still an older style of design - it would be nice for it to match what they still call the Beta design that has been around for a few years now (surely an ongoing process). There is also one un-customizable aspect called the Checkout page; my organization does not accept payment at the time of registration, so though we have been able to set up the system to work around this, the existence of it is still sometimes confusing to users.

Avantages

The modules, the advanced reports, the invoicing and billing system, the forms, really everything!

Inconvénients

Nothing really I could say that I like least about CampSite.

Avantages

Campsite provides a robust system for enrollment management, data collection, and information hub for our programs. It is simple to set up a new acquired program in our portfolio alongside existing, and we can see a full history of our accounts, some campers from back in 2017! Campsite's pros for our company is the ease of access for our guardians, form integration, payment processing, and enrollment management.

Our team likes the customization of reports and vastness of data collection the most - it helps us to understand what our families are looking for, what they need in each region, and easy access to shift reports through multiple demographic groups.

Inconvénients

For us, our campsite account does hold a large amount of data and users - so our response times can be quite slow if we're all utilizing at the same time. I don't fault campsite as much as our own programs for that. A previous con would have been the external payment processors, but Campsite has since integrated more into their platform - the ability to be able to see those reports alongside normal campsite reports was wonderful when it was live - we hope it comes back!

Avantages

We've been using Campsite since 2015 and consistently the responsiveness of the support team has been fantastic!

Inconvénients

The customer-facing and back-end interfaces are not as easy to use as I'd like but it gets the job done and has for 9 years.

Avantages

I like how the platform is easy to navigate through different dashboards from Campers to Staff and then over the Admin and the Conference & Events dashboard. I love that you can adapt most features on the platform to better suit your needs such as custom forms, custom medical questions etc.

Inconvénients

I wish there were more features and customization available under the Medical Dashboard.

Avantages

Campsite has fabulous customer service. Their team is very responsive and knowledgable!

Inconvénients

I wish that the development department would be able to implement camp request or suggestions faster.

Avantages

Ease of running reports; bunking lists are great; transportation module was wonderful; being able to send mass emails based on criteria to our Camp families

Inconvénients

Nothing major; any minor issues I had were solved with the help of customer service.

Avantages

Campsite Customer Support for me has the best people I have had in contact with throughout my career. They are very responsive, knowledgeable of their product and very helpful. I would like to specifically commend [sensitive content hidden] for her services. She is amazing and I know most of her colleagues are the same.

Inconvénients

I am a first time user and sometimes it's a challenge to find some transactions. But once you seek assistance, you will understand the system and proceed without needing any help at all. I can say this is a very impressive portal.

Avantages

The ever-evolving interfaces that are mobile-friendly, as well as the very customizable advanced reports. Also like the analytics for emails sent, however I wish I could easy re-send to people that never opened the email.

Inconvénients

I need an attendance feature for staff. I also need better snapshot views of camper enrollment by week/division, as well as overall bus counts by week. There is no simple solution to either of these problems, so I have to resort to downloading advanced reports and creating my own pivot tables in excel. It's ridiculous that I have to do this! The email client is TERRIBLE and very user unfriendly. 90% of my communication with current and prospective families, as well as staff, is done by email BUT the ability to format the email with graphics, styles, etc. is ridiculously difficult and the source code is easily screwed up, which makes the email look extremely unprofessional in the end. It's truly embarrassing that I can't email a more higher quality communication to my customers. Constant Contact is a perfect example of what I should be able to do, but at a bare minimum it should be as friendly as gmail.

Avantages

I think Campsite strongest feature is it's easy to use interface, not only as a Camp Director but from our parents perspective as well. I've received great feedback from our parents, specifically with respect to the ease of enrollment, photo viewing, phone call scheduling and the Campsite one-way email system. If my parents are happy, I'm happy - so to me that's an invaluable advantage.

Inconvénients

None at this time - still learning all that this software can do!

Avantages

CampSite provides summer camps with the latest and greatest web based CRM. Features like text messaging, parent dashboard, phone call scheduling and health center management are invaluable.

Inconvénients

No conditional logic on forms and we’d like a way to enroll campers even if their record already exists.

Avantages

The software itself is great. We've been using it at our camp now for around 5 years. It has definitely helped us with streamlining the registration process. It is great for handling all of the money so we, (a small camp), don't have to deal with all of that.

Inconvénients

There must be a lot of for profit camps out there using this software, because as a non-profit camp we have a hard time justifying the expense. It's not cheap software, and every year we debate whether we can afford to continue using it.

The other issue is that they lack functionality in the Staff module for dealing with minors as staff. There are many things that we need the parents to fill out and do, but the software gives us no options for dealing with that. We have minors as staff coming and going throughout the summer, and we have no way to allow parent to sign in and fill out medical information on them and so on.

Avantages

Having used Campsite on a daily basis for many years I can honestly say that it does everything I need it to do (and more). I mainly use for scheduling and love the fact that I can work from my desk in the office or switch over to my iPad and go mobile, allowing me to engage and interact with the campers while still collecting the data that I need to allow our program to run smoothly.

Inconvénients

Genuinely none that I can think of, very good product in all aspects.

Avantages

Compared to what we had been using, this is a walk in the park. The Parent user interface is intuitive, and clean. The admin interface is full of functionality. Having the quick and easy reporting functions is what makes this program the best on the market. Every single line is a report-able field.

Inconvénients

While we can make reports in a quick and easy fashion, we would love to see the ability to email those reports on a recurring basis to an email address that we choose. Currently we built temporary admin users, sign in as them, and then create and subscribe to the report. It would be nice to skip a few of those steps.

Avantages

I like that the software has so many different features and can be customized to every summer camp. They have thought of everything a camp director needs to fulfill registrations financially and track enrollments. The software provides a range of different reports, which is extremely helpful. It's exceeded my expectations in every way. The customer service is beyond over-the-top, AND they know me by name.

Inconvénients

I haven't figured out how to make cabin lists in the way we need them made.

Avantages

Campsite was written by a "Camp person" who understand our industry and was able to meet our needs based on true knowledge of how camp programs run day to do, season to season.

Inconvénients

Took some time to learn how to run reports, but that was to be expected.

Avantages

Eases of customer use when completing camp registration and the ability to make certain fields of family information required before payment.

Inconvénients

Would like to have the ability to block some contacts.

Avantages

It has a strong reporting and data collection ability to summarize data for reporting as well as keeping camp organizaed.

Inconvénients

It's slightly rigid in some aspects that would allow it to be easier to do research. I.E. a drop down list for schools instead of keying from families and staff to eliminate the constant scrubbing of miss ordered words and abbreviations.

Avantages

It's very straight forward and easy to navigate. Most functions can be figured out with very little exploration and any administrative errors can be easily corrected.

Inconvénients

I haven't found anything to dislike to this point.