GOrendezvous

Avantages

Le visuel simple et claire de l'horaire!

Inconvénients

parfois petit bug sur l'application cellulaire

Avantages

Le fait que les client.e.s puissent elleux-même prendre leurs rendez-vous via la plateforme et selon mes disponibilités

Inconvénients

L'aspect tenue de dossier : j'aimerais être en mesure de déposer des documents à même certaines notes (pas juste des images), et non pas les mettre dans le dossier.

Avantages

Ce que j'aime de go rendez-vous c'est leur politesse, la qualité du service et l accompagnement lors de problèmes. J'ai rarement eu un service d'une aussi haute qualité. Chapeau. Vos employés ( ées) sont des perles.

Inconvénients

J'en ai aucuns présentement. J'ai seulement des positifs.

Avantages

La prise de rendez-vous en ligne et la rapidité des réponses de l'équipe pour comprendre le programme. La simplicité de ses fonctions

Inconvénients

Une intégration pour faire les factures avec les PAE/IVAC de manière plus simple et qui permet l'anonymat des clients comme certaines PAE le demande.

Avantages

Accompagnement remarquable, bien encadré pour comprendre le fonctionnement du site web, plus grande facilité d'échange et de rappel avec le client ( questionnaire santé , rappel , suivi )

Inconvénients

Seulement les payements liées avec stripe , seul je suis un peu confuse du fonctionnement surtout sans machine et surtout que c'est la seule option avec qui l'on peut faire affaire pour que les deux plate forme soit combiner. Je trouve qu'il manque de suivi et d'accompagnement pour le liens stripe et go rendez-vous..
a suivre .. j'ai contacté [caché sensible contenu] pour m'aider dans ce processus

Avantages

Les outils sont faciles a gérer et bien adaptés .
Je me sens pas seule, j'aime l'aspect éducatif, et l'accompagnement les suivi sont bien faits.
J'aime beaucoup le soutien promotionnel Gorendez-vous nous offrent de la visibilité.

Inconvénients

Le site web n'est pas assez développé
On n'arrive pas a mettre des photos pour mieux vendre nos services.

Avantages

La plate forme est efficace et facile, très bon service à la clientèle

Inconvénients

La version téléphone est moins complète, exemple je ne vois pas les noms des participants, et certains doublons exemple je reçois deux fois de suite l'inscription ou le client deux fois la confirmation

Alternatives envisagées 

Pourquoi passer à GOrendezvous

Avantages

Pas besoin d’être devant le téléphone à attendre les rendez-vous

Inconvénients

Les documents en ligne mais je m’habitue

Avantages

Facilité à utiliser pour les clients
Les options de programmation

Inconvénients

Manque de flexibilité pour les réservations
Pas capable de faire payer les gens par square, via la plateforme

Avantages

Le rappel au client de leur RDV, la prise facile de RDV avec la possibilité de plusieurs choix.

Inconvénients

Au début la plateforme est un peu complexe à comprendre mais une fois a l'aise ça va super bien.

Avantages

très efficace
facile à travailler
tout au même endroit

Inconvénients

Même si c'est un nouveau logiciel, il est facile à travailler. Je n'ai rien ;a dire de négatif pour le moment

Avantages

Service à la clientèle et simplicité du logiciel

Inconvénients

Certaines mises en page un peu moins flexible

Avantages

D’avoir mes dossiers sur le même logiciel que ma prise de rdv

Inconvénients

La complexité a tout mettre en place au départ beaucoup de données à rentrer et au niveau des formulaires à envoyer j’aurais aimé mettre des fichiers pdf d’exercices à faire

Avantages

La nouvelle clientèle et le fait de faire automatiquement les factures

Inconvénients

Je ne dois pas oublier d’enlever mes disponibilités si je reçois les rendez-vous par téléphone

Avantages

Ça fait juste un mois que j'ai cette application et je ne pourrais pas m'en passer . Ça facilite ma vie!

Inconvénients

De devoir payer pour zoom alors que d'habitude j'utilise Team qui est gratuit et sécuritaire

Avantages

L'ensemble du tout.
Horaire
Facture
Notification de rendez-vous
Ect
Ect
Ect !!!

Inconvénients

Rien tout est parfait pour moi.
Rien
Rien
Rien

Avantages

Logiciel très fonctionnelle et service à la clientèle professionnelle et l'équipe est très disponible. Il y a un bon accompagnement pour bien utilser et maximisé les fonctionnalités.

Inconvénients

Qu'on soit capable de mettre tout l'inventaire pas seulement l'inventaire utilisé pour la clientèle et qu'on facture.

Avantages

Le rappel du rdv au client et l’envoie facilité du reçu.

Inconvénients

J’ai de la difficulté à comprendre comment ajuster le temps relié à une plage horaire.

Avantages

Facile d'utilisation, il n'est pas compliqué à travailler et mettre en place.

Inconvénients

Les gros ensembles de rendez-vous prépayés ne me sont plus accessibles.

Avantages

Je suis toujours agréablement surprise de l'efficacité autant de la plateforme de prise de rendez-vous pour nos clients que du personnel à répondre à nos questions au besoin ! J'utilisais la version gratuite au début, mais voyant tout le temps que j'économisais en utilisant leur outil, j'ai décidé de prendre la version payante depuis plus d'un an et je ne regrette pas, au contraire je le recommande à tous ceux qui ont de la gestion d'horaire et de rendez-vous à faire. C'est une excellente plateforme !!

Inconvénients

les deux seules choses que j'aimerais qui s'améliore, c'est que la plateforme puisse être synchronisée avec Quickbooks et que l'on puisse extraire des listes dans un fichier excel (adresse de clients pour envoi de cartes de Noel par exemple). Ils ont pris mes suggestions et m'ont dit qu'ils allaient considérer ma demande pour améliorations futures ; )

Avantages

Abordable. Adaptable. Versatile. Efficace. Soutien technique rapide.

Inconvénients

Absolument rien. Tout fonctionne comme présenté.

Avantages

Agenda bien conçu, facile d'utilisation, intégrant plusieurs services. Je n'ai pas encore découvert toutes les options disponibles, mais je peux certainement vous confirmer que c'est un outil de travail indispensable dans ma gestion de temps !

Inconvénients

La gestion des paiements. Lorsqu'un client fait un versement sur un programme de rencontre, le solde ne tient pas compte du paiement effectué.

Avantages

Facile d’utilisation, visuel intuitif. J’adore les rappels automatiques et la prise de rendez-vous autonome

Inconvénients

L’application mobile ne fonctionne pas toujours bien

Avantages

j'aime le fais que les gens peuvent s'inscrire eux même aux cours. De pouvoir envoyer des rappels automatique à tous et des annulations de cours à tous.

Inconvénients

la programmations des emails automatique et message selon les types de cours n'est pas toujours evidente.

Avantages

Je l’utilise depuis quelques temps près de 3 ans... j’adore ! Ils sont aussi à l’écoute des besoins et apportent de belles modification pour répondre à nos besoin. Je le recommande sans hésiter ! Merci, go rendez-vous !

Inconvénients

L’application ne permet pas d’apporter des modifications à l’horaire.

Avantages

The free version is still extremely useful to small therapists. I'm sure the paying version is even more useful, you can almost run all of your business in it.

Inconvénients

Sometimes connectivity issues with google calendar if multiple user accounts. And both my accounts cannot connect.

Avantages

All the charts are right there ready to add once youve gotten them set up. The booking system looks after sending reminders to the client of upcoming appointments. Easy to use billing and receipts system. Im sure I havent even used all that this has to offer!!

Inconvénients

At first, I was having a little trouble with completing charts, setting up new locations, BUT saying that, a simple help chat, phone call or email had me set up and ready to go

Alternatives envisagées 

Pourquoi passer à GOrendezvous

Avantages

I liked the zoom and QBO integration upon first signing up. The flat fee for additional practitioners is pretty nice to. The customer service is exceptional and very helpful. I really like the personalization of the customer experience. I like the one question at a time format of the intake form.

Inconvénients

There are many things that create unnecessary difficulties. When creating intakes, much of what is input in the question fields does not get saved, resulting in incomplete intake form questions being sent to clients. There is also no ability to correct the half-saved questions. When I went through to update the forms, the previously half-saved question remained and I had to delete the question, add a new, appropriately worded full question, and move it into the correct space. Also, sometimes the correct space would not save after the process. There is no "instructions" option for creating smoother intake forms. The app has been difficult for clients to navigate and access information/add card numbers, etc. The storage of payment information is limited to one card only with no indication of which card (type, last 4 digits, etc) to guide clients in their payments. There is nowhere to find a card on file to make changes upon expiration. The integration with zoom was difficult as I was required to sign in, and was not recognized as host (could be a zoom issue). When practitioners input their notes, the notes were not being saved. This happened approximately 5 times for 2 separate practitioners who preferred to save notes and reflect before signing. When they went back to their notes, nothing had saved even after, being instructed to refresh the information. Personalization of the customer experience for me as a non-coder, was met with a lack of expertise from GOrendezvous. The rep I was paired with did not have the knowledge and it appeared there was limited knowledge available to assist. Invoices and receipts are a bit of an overdose - the invoice shows detailed payment without including practitioner licensing while the receipt has licensing information with no payment details. This results in multiple, separate communications sent to clients. There is no option to have email and SMS reminders sent out on different time schedules. In my field, there are people who benefit from staggered reminders (e.g., email 2 days before and SMS one day before). I have had a few clients tell me they have not received their reminders. I appreciate being able to check the SMS communications to verify, however, there is no way to verify email communications). There is not option outside of a separate mailout of a waiver to provide a client with consent forms or information about informed consent. I have yet to find a way to look at different reporting options without having to use QBO, specifically, accounts receivable. It's not feasible to bring other practitioners into my QBO account for the purpose of looking at their own accounts receivable.

Avantages

The user friendly schedule and client set up. I have trialed Jane and gave up - too complicated for me! Also [sensitive content hidden] was so patient and thorough in his explanations in helping me set things up. He deserves a bonus!

Inconvénients

I would like to be able to customize fonts and colours (for example, change the receipt number and paid stamp from red to blue) and would like to build up a bank of resources that I could choose to have the system email to clients.

Alternatives envisagées 

Pourquoi passer à GOrendezvous

Avantages

The simplicity of the program and the great support offered by the team

Inconvénients

No complaints . User friendly. Support is ver accessable

Avantages

It's easy to manage and not complicated with the features.

Inconvénients

Can't think of anything at the moment. Just some questions that I need clarity.

Avantages

That it syncs with my phone calendar, provides reminder texts to clients and myself, quick easy login from anywhere at any time of day! The customer service and tech support is EXCEPTIONAL with immediate response and a customized approach based on individual need. Being a nonprofit organization, we have a limited budget for software purchasing and IT support. Gorendezvous is very reasonably priced in comparison to similar products. Able to quickly and easily access my colleagues availability/schedule using a drop down navigation box. Works well with iPhone's Safari. My staff are quickly and easily able to learn to use all the software functions with little training/instruction/turn around time.

Inconvénients

This is not exactly a criticism as much as a suggestion... I would love to see the development of an app for Iphone. :)

Avantages

Automatic Reminders, finding appointments with any professional with efficient search function, OUT OF THIS WORLD costumer service (Bravo!).

Inconvénients

1. On mobile: when you book your client and write his name partially, it gives you the list of clients. You cannot scroll through that lists nor click on a name after the first 2 or 3 because it clicks through and opens the box under, typically "Service Type".
2. You cannot set the default room for a service. Well, maybe you can, but it doesn't work. At the MAA, we have this problem with consultation Room. When booking personal training (which is set to gym or no room), it keeps the "consultation room" by default. You have to manually deselect the room every time.
3.. Would be nice to be warned when a room we're booking is already occupied by another person/service. It's problematic when you have to verify beforehand if the room is empty. Should be something like "The room you are trying to book is already taken by XY professional and Z client. Are you sure you want to use this room?" Y/N

Avantages

Gorendez offer many customizations to offer public appointments like sms reminders, sms confirmations, available appointments, intelligent scheduling,... it doesn’t cost a lot and it is reliable.

Inconvénients

It is a cloud solution and no on premises installation avaliable. Solution is design to fit medical business first but can be adapted to other business

Avantages

GOrendezvous is a scheduler that works for our business and keeps on working. It is so multifaceted that you can do almost anything with it.

Inconvénients

So far I'm hard pressed to find anything negative about this software. Maybe the most difficult thing is spelling the name

Avantages

I love that I am able to customize my appointment availability for different types of clients; that I am able to have a waiting list that works beautifully and efficiently; I appreciate the ability to email receipts and I also love that I am able to create online SOAP charts and other note-taking templates.

Inconvénients

I wish there was a proper app for Android, I find there are limitations in using the software on my smartphone. I have not tried it recently, but I would like to be able to schedule classes without the clients taking part in my classes counting towards my monthly allowance for appointment bookings... Classes and private practice clients should be separate. I would like the option to be able to create health history documents that automatically get sent to new clients with a confirmation email.

Avantages

This software offers so much control in scheduling and online booking. Accessing patient information is quick and easy...address...upcoming appointments...billing. Most of my patients find it easy to use, and prefer it to the previous software system I was using. The overall look and functionality of the software are very professional. I really like the public "find and appointment page".

Inconvénients

I would like to be able to add a message to patient cancellation notifications when I have to cancel their appointments for my own reasons. I would also like to be able to send out group emails to my patients ie: a change in schedule or fees etc....

Avantages

Booking system online is efficient, easy to use for my clients and for myself. Staff are helpful from gorendezvous

Inconvénients

That you can only do cluster booking and time allowance of each booking in one Function. Eg, I don't want to cluster book but I want to set 15 mins between each client. Would also like to have more payment features eg. Direct billing, gift certificate, donated treatment.
Would like to send receipts as invoices to remind clients to pay. Right now I can send a 'receipt' with an amount DUE only PAID
Would LOVE to have direct billing built in or invoice system.

Avantages

easy to use, friendly user, nice look, possibillity to chat with support team

Inconvénients

If I delete an appointment on my schedule (ex I made a mistake in scheduling an appointment or the patient canceled it ) it will still count in my limited appointment available

Avantages

I appreciate the ease in setting up the application based on my individual needs. I also like the forum/ tutorial to help optimize its ' use.

Inconvénients

My current account is affiliated with a compagne. In August-September, I will be an independent worker, with my clients following me. I tried to set up a new account with the same email but the application would not let me.
The email I want to use is a work related email printed on all my cards. With this restriction I have to create a new email account to accommodate the application.

Avantages

Bilingual, intuitive, always upgraded, can't believe they keep adding more features and include in package price. Nicest/genuine people to work with.

Inconvénients

Sometimes a patient will use different e-mail to log in and might cause issues. Lots of choices during set-up, but worth the time spent

Avantages

The features are clear, easy to learn, access and modify the appointments.

Inconvénients

How to combine different clinics' data bases/pages together.
Many therapists and doctors have /work more than one clinic.
Now we need to login in a different account to access in a different clinic.

Avantages

Frequent release of new features. Value. Simple interface. Ability to integrate features easily into website (e.g. booking button).

Inconvénients

Heavy branding (would prefer more white-labeling ability)
Revenue reports could be more robust (e.g. grouping by service category - Physiotherapy, opposed to each of all the physiotherapy services)

Avantages

The ease of use for clients, the insurance receipt feature and the revenue reports make this software extremely valuable and time-efficient.

Inconvénients

I wish there were a rescheduling setting that was prompted when a client cancelled an appointment to avoid having to reach out ourselves.

Avantages

Love that it sends reminders to my clients a few days before they come in.

Inconvénients

Nothing really. The custumer service is great too.

Avantages

Easy booking, clients get emails when you book and reminders of their appt., you email them their receipts (paperless), cancelation and appt records.

Avantages

The options for multi persons using and using your cell or tablet, laptop.

Inconvénients

It freezing on my cell and tablet plus customers are aving dificulty booking , a eindow opens saying lost connection etc.Every morning you connect it says lost connection.

Avantages

Intuitive. Very straight forward. Learning curve is so simple that anyone with little or no experience can use it.

Inconvénients

Would have liked to have an app for this program. I found that it was hard to use on a telephone device without an app.

Avantages

It is easy to use and very helpful to remind clients about their appointments. I like that I can manage my schedule and see all my employees schedules.

Avantages

I love that my clients receive emails and sms for their confirmations. Making the schedule is very easy.

Inconvénients

When my clients cancel, it's not simple for them to reschedule. I'd prefer if they'd get automatically suggested another time/day or at least prompt them to reschedule by giving easy access to the booking site.