Jane

Bonjour et merci pour votre avis sur Jane ! Nous sommes très heureux d'apprendre que vous avez trouvé Jane conviviale, nous nous efforçons vraiment de rendre votre vie quotidienne agréable, j'espère donc que Jane y parviendra.

Nous comprenons parfaitement que le coût est un facteur important pour beaucoup, surtout de nos jours, c'est pourquoi nous visons à maintenir Jane à un prix équitable pour différentes tailles de cliniques. Cela dit, nous aimerions toujours en savoir plus sur vos commentaires, donc si vous souhaitez en partager davantage, envoyez simplement un e-mail à [email protected]. Merci encore pour vos aimables paroles et pour être membre de la communauté Jane.
-Caitlin au nom de l'équipe Jane.

Michelle, this is such a wonderful and detailed review of Jane - thank you so much for taking the time to share this with us! Isn’t the template library one of the best?

Reading this review and seeing you sing the praises of so many things, but especially Support and your recent experience is so rewarding - we’ll pass along that lovely feedback! Sounds like Ted Test is meeting the needs we hired him for, so glad to hear that he’s been helpful in your clinic.

We are so lucky that you chose Jane and we hope there are many more years ahead of working together.

-Caitlin on behalf of Jane

Hi Tricia, and welcome back! Thank you so much for sharing such a thoughtful and detailed review—we’re incredibly grateful to have you with us again! :) It’s wonderful to hear that the team was able to make your return smooth and stress-free. We’ll be sure to pass on your kind words to the Support crew—they love hearing how their work makes a difference!
We’re so glad you’re finding Jane easy to use for clinicians and clients, especially features like surveys. It’s a big focus for us to ensure Jane is meeting as many of your needs as possible, so it’s always rewarding to see feedback like yours.
We love to learn what we can continue doing to make sure Jane feels like the best fit for your needs, hopefully for years to come! Thank you again for trusting Jane to help you run your clinic. It’s a privilege to support such dedicated clinicians like you—and we’re so happy you can focus on doing what you do best, caring for your clients.

-Caitlin, on behalf of Jane

Hey Colleen. Thank you for sharing your experience with Jane—we appreciate you taking the time to leave such thoughtful feedback. It’s awesome to hear you enjoyed the intake process for clients and found our Template Library helpful.
That said, we’re sorry to hear that setting up your practice was complicated. It sounds like the process was frustrating for you, especially with the hiccups around creating a test client and being locked out of your account. Ugh, that’s definitely not the kind of first impression we want anyone to have. We’re glad our Support Team was able to lend a hand and was kind in the process, but understand how tough that must have been during such an important stage of getting started.
We’re grateful to you for giving Jane a go and trusting us to support your practice—even if it didn’t end up being the right fit this time. Wishing you all the best as you move forward, and if the stars align, we’d love the chance to reconnect down the road.

-Jane Team

Thank you so much, Lynette, for your thoughtful and uplifting review—it truly made our day! We’re thrilled to hear that working with Jane has been such a positive experience for you and that the videos helped guide your decision.

Knowing there’s nothing you’d change about Jane and that we’ve become your go-to? We’re absolutely over the moon! Your kind words about our customer service mean the world to us. It’s our goal to ensure every interaction feels like someone genuinely has your back, so hearing that it resonates with you is an incredible win for our team.

We’re honored to support your clinic and be part of your journey. If there’s ever anything we can do to make Jane even better for you, please don’t hesitate to reach out—we’re always here to listen. Wishing you and your clients all the success ahead!

-Caitlin, on behalf of Jane + the team

Thank you, Susan, for sharing your experience with Jane! We’re thrilled to hear Jane provided a strong foundation for your practice and that you found it easy to use. Your kind words mean so much to us—it’s truly an honor to know Jane played a role in the early stages of your growth.

As your practice evolves, we want Jane to grow alongside you. We’d love to better understand what it was about the notes feature that led you to explore other options. Your feedback is invaluable and is exactly what helps us continually improve to meet the needs of expanding practices like yours.

Thank you for choosing Jane during such a pivotal time in your journey. It’s been a privilege to support you, and we’re excited for what's ahead for you and your team as you continue to grow and thrive!
Wishing you every success in the future.

-Caitlin, on behalf of Jane

Hey Mark! Wow, what a fantastic review—thank you for sharing your positive experience with Jane! We're thrilled to hear the cost fits your budget perfectly. It’s like we're meant to be! Helping providers and admin staff support their patients is what we’re all about. We're glad you're enjoying our Support team interactions. They're amazing, and we'll pass your kind words along!
We get your point about Jane having so many options. Super helpful, but it can feel like a lot at first. If you ever feel overwhelmed or want more info, remember we're just a call, chat, or email away and we’d love to help.
Thanks again for choosing Jane and taking the time to share this review. We're grateful to be part of your practice. :) We’re always working on making Jane even better, and we're here to support you whenever you need us.

-Caitlin, on behalf of Jane

Hey Taylor! Thanks so much for leaving a review for Jane! It’s awesome to hear how Jane’s been helping you book appointments with your favorite clinics—no phone calls or emails needed. We love that for you!

We also really appreciate your feedback about the search function. Fun fact: we’re currently beta testing our first Mobile App for patients, and we’re crossing our fingers it’ll make things even easier for you.

Hearing from patients like you is such a treat. Don’t get us wrong, we absolutely love feedback from our customers—the amazing providers and practitioners at the clinics you visit—but there’s something extra special about hearing how Jane is making life easier for patients too. It’s another great reminder of why we do what we do.

Thanks again for sharing your experience, and we hope Jane keeps making your booking process smoother!

Caitlin, on behalf of Jane

Oh, this is such a lovely review, Mathilde. So sad to see you part ways with Jane, though we never like to see it that way when we're leaving on a good note, and it sounds like you have an exciting adventure ahead of you! Everything you've listed here that you appreciate about Jane brings us so much joy - the work we do every day results in experiences like yours and that is endlessly valuable. We're so fortunate we got to be a part of your practice for two years, so thank *you*. Who knows, maybe we'll see you again in the future - but until then we're wishing you the best of luck!

-Caitlin on behalf of the Jane Team

Hey Bridget! Thanks a million for your awesome review and for sharing your experiences with Jane. We're beyond thrilled to hear about how much you've enjoyed connecting with our team of lovely humans and how helpful they've been. We'll always aim to continuously meet (and even exceed!) that standard. We're truly grateful to have customers like you in the Jane community, and it's a privilege to be part of your clinic. Thanks for choosing Jane, and for spreading positivity—having amazing folks like you makes all the difference! :)

-Caitlin, on behalf of Jane

Joseph, thanks a million for taking the time to share such a fantastic review of Jane. :) We're over the moon to hear that Jane is hitting the mark and supporting everything you need to do—that's music to our ears! Our team, driven by a strong growth mindset, is always thinking up ways to make things even better, and we're thrilled that resonates with you.

You're a crucial part of this journey, and we'd love to hear any feedback you might have, so be sure to send it our way when it comes up! Thank you for choosing Jane and letting us be a part of your clinic adventure. We're excited to keep supporting you, your team, and your clinic for the long run.

-Caitlin, on behalf of Jane

So much great feedback here, Hillary! Thank you so much for the kind words, and for being part of our community. We’re glad to hear that you’ve been enjoying Jane, especially the charting and online booking as those are two of our original features and two we just love. We hear you about the ability to respond to appointment reminders - it sounds a two-way street to communicate with your patients, especially about their appointments, would make things a lot easier for you. It’s not something we have a solution for yet, but patient communication is on our radar, so it will be exciting when we have some news to share around that. We’ll continue to work to make Jane better and better, and please keep the feedback and helpful conversation coming.
-Caitlin on behalf of Jane App

Hey Morgan! Wow, thank you so much for your amazing and detailed review of Jane. It’s awesome to hear how user-friendly you find our platform and how it's helping out your clinic. We can genuinely say we’re super lucky to have customers like you who share what’s working and what could be better -- your feedback is gold and helps us teach Jane new tricks or polish up the current ones to serve you even better, so please keep sharing your thoughts!
Your kind words about Jane and our team keep us going and remind us why we do what we do. 😊 Thanks for letting us be a part of your clinic’s journey, sharing feedback that helps us shape the future of Jane, and for being such a valued part of the Jane community!

-Caitlin, on behalf of Jane

Hi Andrew. Thank you for taking the time to share such a detailed and honest review of your experience with Jane. We're happy to hear that, overall, Jane has been working well for you and that you’ve found the platform visually appealing.

That said, we’re sorry to hear that some aspects of the platform have caused frustration and impacted your overall experience. We deeply value your commitment to working through those challenges and sharing your thoughtful feedback with us.

Insights from providers and even their patients and clients are incredibly important in helping us understand what’s working well and where we can improve. While we can’t always act on every piece of feedback, we carefully review each one, ensuring the right teams see and consider what our customers and their clients are saying.

Thank you again for helping us grow and improve—we truly appreciate your support!

-Caitlin, on behalf of Jane + the team

Thanks so much for the kind words, Damien! It’s awesome to hear you’re having such a great experience with Jane and are loving the customization options.

Reviews like yours always leave us wanting to know more, though! You mentioned missing a billing software integration—what type are you thinking about? We’re constantly chatting with our community to learn about their ever-evolving needs, so if you’ve got specific ideas, we’d love to hear them! While we can’t promise anything, customer feedback is such a huge part of shaping Jane’s future, and we’re always excited to explore what’s possible.

Thanks again for trusting Jane to support your clinic. It genuinely means the world to us to play even a small role in the incredible work you do—helping you focus on your clients is what keeps us motivated. I you ever have questions, ideas, or just feel like saying hi, we’re always here! Call, email, chat—you name it, we’re just a message away. :)

-Caitlin, on behalf of Jane

Hi Karen. Thank you for sharing your thoughts about your experience with Jane. We're thrilled to hear you find the software user-friendly and are enjoying its features! But your feedback about the appointment booking process is helpful to hear, we know how frustrating that can be in clinic...seeing so many spots taken up by a few certain patients. It may be worth calling into support to see if there's a solution that could work for you. We'd be happy to chat more about this so feel free to reach out to our team anytime! Thanks again for the review and for choosing Jane - we're grateful to be part of your clinic and day-to-day!

-Caitlin, on behalf of Jane

Hi Julia. Wow—8 years! That’s incredible. Thank you so much for being part of the Jane community for all this time—it honestly means the world to us. Hearing that Jane has been easier for you to use than other EHR and scheduling tools? That’s the kind of feedback that keeps us going. We’re so glad Jane has been able to make the admin side of your practice a little less heavy over the years.

We also really appreciate you sharing your thoughts about connecting Jane to accounting software. That’s something we’ve definitely heard from others too, and while we can’t make any promises, we’re always dreaming up new “skills” for Jane to learn, so who knows what the future might hold?

Thank you again for trusting us to support your practice and for letting Jane be part of your journey. It’s been such an honor to be alongside you these past 8 years, and we can’t wait to see how we can continue to support you in the years ahead.

-Caitlin, on behalf of Jane + the team

Goodness, this is such a lovely review, Andrea! Thank you for taking the time to share your experience with Jane and our Support Team so far, and in such a positive way. :) We're so happy to hear you've had such great interaction with our team so far, to the point where you remember their name and comment - we've passed this along to celebrate her! We hope we can continue to make your days easier and a little more delightful. Thank you for choosing Jane and for allowing us the honour of being on this journey with you and your clinic. <3

-Caitlin, on behalf of Jane

Thank you for sharing your feedback with us, Myles! We're thrilled to hear that Jane is meeting the mark for you and fitting most of your needs. We love to hear that our customer support has positively impacted your experience - it's truly one of the things about Jane that we hold most dear to us, outside of building a great product to help clinics. ;) Thanks a bunch for choosing Jane for your health and wellness practice—your support means the world to us!

-Caitlin, on behalf of Jane

Hi Mel! Thanks so much for sharing your review of Jane—we really appreciate it! We're so happy to hear that Jane has been a great fit for you - supporting multidisciplinary practices is one of the things we’re most proud of, so it’s awesome to hear it’s working so well for you. :)

We totally get that adapting to new technology can feel like a hurdle, especially for patients or clients who aren’t super tech-savvy. If it helps, our team has a bunch of tips and tricks to make the transition smoother and less intimidating for them—we’re happy to share anytime!

Thanks again for trusting Jane to support your clinic. It means a lot to be part of the amazing work you’re doing. And hey, we’re always here if you need anything!

-Caitlin, on behalf of Jane