Gradelink

Avantages

Product is easy to use. Like the reports that are available.

Inconvénients

Wish the report card system could be easier to use.

Avantages

The customer support is the best I have ever experienced. Our customer service rep is very prompt and is always very detailed in her help. She truly gets to the bottom of my issue and I can tell she actually cares about my success. I love the school and teacher pages. I enjoy the option to add all the updates and the previous notices still be there in a menu format.

Inconvénients

Color coded prompts would be very helpful. I would appreciate self help links or a video button on each page. As an example if I'm on the Gradesheet page, I would love to see a self help button. The button could have self help links and videos that have commonly asked questions. One more comment to add is that I'd really like more than 150 characters on the SMS feature. 150 characters doesn't always cut it.

Avantages

The support from [sensitive content hidden] are unsurpassed by anyone that I have dealt with before! They are extremely knowledgeable and willing to help any time you call. If they are busy and unavailable when you call, they are very punctual in returning you call, with answers ASAP. They both have personalities that are a strong credit to Gradelink!

Inconvénients

Haven't found anything in three years yet!

Avantages

Ease, Simplicity for teachers, families and registrar

Inconvénients

There are some pretty substantial limitations on the backend that make a lot of extra work for reporting and rostering. I WAS aware of that when I purchased Gradelink for us in 2021 though so that's on me. What is surprising, however, is that no enhancements have been made in that realm. Users should be able to determine what fields are included in exports and to select to which format they are being exported. I can't tell you how much extra work I do for basic reports and for something like creating honor roll certificates based on "GPA" (averages, not GPAs per se but just using that phrase to explain)

Avantages

[sensitive content hidden] is the reason why I like Gradelink. He is very patient and willing to help those who reach out to him. Apparently, our school has a 1:1 customer support person who never calls or emails back. [sensitive content hidden] on the other hand, returns calls and takes the time to walk you through to resolve the issue. Gradelink needs more employees like [sensitive content hidden].

Inconvénients

The things I do not like about Gradelink is lack of support. Trying to reach out to customer support and not receiving a return email or phone call is very frustrating especially when you are new to the program. Sometimes your videos are not helpful, and you need an experienced support representative.

Avantages

[sensitive content hidden] is amazing. She is always quick to help, very clearly answers questions, and is thoughtful and funny.

Inconvénients

Our school year hasn't begun, so we haven't gotten our hands but so dirty with gradelink. As of today, there isn't anything we don't like...but if there is, I'm 110% sure [sensitive content hidden] will help us figure it out

Avantages

The customer service we receive is excellent. Having one SIS for managing our students and billing is very helpful. I like the ability to be able to see what the parents see when they login so I can answer their questions.

Inconvénients

At this time nothing comes to mind that I like least with Gradelink.

Avantages

This is our first year using Gradelink and there are definitely some things to work out in terms of setting up our classes, report cards, etc. Once we learn and understand the parts of Gradelink, things are fairly simple to run.

Inconvénients

We have had a huge hiccup with billing/PaySimple. We do not find that it suits our needs for our tuition billing.

Avantages

It is a very complete program, easy to use. Support is readily available and meet your needs in a very timely manner.

Inconvénients

The only thing we would need to be able to complete use the system (attendance and plans) would be if the programming would support a 6 or more rotating days class schedule.

Avantages

Gradelink is overall very user friendly. It has been easy for our teachers to transition to it and it has made their jobs significantly easier. The parents and students also like that they can always track their grades so there are no surprises at parent conferences.

Inconvénients

Some of the features still need further development. The preschool classes which are graded by subcategories don't have access to lesson planning which does not make sense as all types of class need planning. The scheduling feature is also not user friendly and is not visually clear so we are not using it.

Avantages

Gradelink has helped us improve student information gathering and reporting, billing, attendance, and so much more. They are always so quick to respond to any of our questions and help us figure out the best ways to utilize Gradelink to meet our needs. Absolutely some of the best customer service around.

Inconvénients

I look forward to improved lunch reporting options.

Avantages

[sensitive content hidden] He is so helpful every single time we email/call with a question and fast! We appreciate him taking the time to walk us through our question/issue step by step with joy. We simply cannot say enough good things about him. Gradelink is so incredibly fortunate to have him.

Inconvénients

Software could be a bit more user friendly.

Avantages

[sensitive content hidden] was incredibly sweet and super helpful. She resolved both the issue I created while trying to fix another issue and my original issue. Thank you so much, [sensitive content hidden]!!

Inconvénients

It is very difficult to get anyone to answer your call at Gradelink. I sent an email, and [sensitive content hidden] took the time to call me back. Again, thank you, [sensitive content hidden]!!

Avantages

Gradelink offers incredible flexibility and a wide variety of features. It's always nice when I have to produce some report, and rather than having to do it manually, I find that Gradelink already has this feature. The customer support has always been excellent.

Inconvénients

The interface isn't exactly the most intuitive in the world. Furthermore, several features required assistance from Gradelink Support. Ultimately, neither of these detract from the usefulness too much.

Avantages

Ease of use and customer support. Customer support is always quick to respond and willing to work through the issue with me.

Inconvénients

Wish there were just a few more customizable options in the Application process.

Avantages

Gradelink's adaptable system effectively accommodates our school's diverse reporting needs, seamlessly supporting both our unique K-4 report cards and the standard system for grades 5 and above.

Inconvénients

Initially, setting up our diverse grading systems was challenging, but with Gradelink's support, we successfully completed the process.

Avantages

I like that it's difficult to permanently make an error. Most things are easily correctable should someone accidentally make a change that they didn't mean to make. It is user friendly.

Inconvénients

The data doesn't easily export to other systems/apps. It has to be edited each time data is exported. I also wish all the reports were completely customizable, meaning I would like to be able to choose exactly what data I need for a report to export.

Alternatives envisagées 

Pourquoi passer à Gradelink

Avantages

Having a system that parents were able to access with all student information and the ability to view and pay their bills.

Inconvénients

Having to email for customer support, most times when there is an issue it needs to be resolved right then so it's best to be able to speak with someone versus emailing and waiting for a response.

Avantages

Communication and tracking records of the students and families.

Inconvénients

i do no have anything i don't like about gradelink

Avantages

Compared to the prior SIS system we had, Gradelink is much more user friendly and easy to launch. Additionally, the customer service is superb! My representative, [sensitive content hidden] is absolutely amazing. While there are many training videos available for the system, Kate is also available to walk us through any issues we are experiencing. She spent a substantial amount of time walking my team and I through a few challenging problems we were trying to solve. She really cared that we were able to use the platform as its intended. Her customer service skills are literally a 10/10. I appreciate her.

Inconvénients

As I attempt to merge both my elementary school and my preschools on to one platform, I am seeing a few issues with the platform meeting the needs of my preschool. Our contractual obligations require our preschool students to be checked in and checked out with the SPECIFIC time. I general present and absent will meet our contract requirements. The feature that we need is a batch check in and batch check out for all of our students is very tedious and time consuming. The billing feature is also challenging because the platform assumes parents all pay a flat rate or a slight variation of the fee (i.e. sibling discount). However, the majority of our preschool parents pay different fees because they have subsidized care. Lastly, PaySimple being the only payment processing system is a challenge because it lacks an auto invoicing feature. While the auto billing is great, many of our parents are not ok with auto billing. However, auto invoicing would allow us to send the necessary reminders and make it easy to pay right from the invoice.

Avantages

The support by email has been so helpful!

Inconvénients

It can be tricky to use when you're trying to learn.

Avantages

[sensitive content hidden], our representative, is amazing! She always helps me when I need it.

Inconvénients

Not much really, but if there is a way report cards and/or transcripts can be emailed to parents that would be helpful.

Avantages

Comprehensive...it covers the needs of our school from grades to transcripts

Inconvénients

Still have areas i have not become proficient... but tech support exceeds expectations

Avantages

User-friendly, hands-on help with a live representative (our is [sensitive content hidden] - woohoo!) who will communicate clearly (often with emails of screenshots and step-by-step instructions), and affordable. We also considered using Gradelink for our website management and [sensitive content hidden] was very informative, gave great feedback, and shared very reasonable costs for managing our site.

Inconvénients

There are a few features it is lacking but has most of what we need, and they take our needs into consideration for development.

Avantages

Gradelink allows my teachers to keep track of the students assessments and attendance easily. The teachers love being able to streamline communication with their families.

Inconvénients

The onboarding process was frustrating and took an excessive amount of time on my part. The communication between myself and customer service was difficult.

Avantages

He was very insightful with understanding what we need as a school to attract new families. He also was very knowledgeable about websites and how they should function.

Inconvénients

There are several things about the actual that I don't like, however the cost makes up for the issues that I have. I know for many of us it has to do with getting the reports just they way I want them.

Avantages

Customer service, I love some of the features including automatically calculating class averages.

Inconvénients

Contracts are not archived for previous school years (are able to download though), attendance records are a bit confusing to pull, sometimes communicate features do nit work properly.

Avantages

Nothing. Thought we could use for an adult vocational school, this software does not work

Inconvénients

Everything. It took too long to setup. Everything is done through email. A simple phone call coould speed the process.

Avantages

If I have a question, Customer Service (Axel is who I've consistently worked with) gets back to me right away with what I asked to be adjusted very quickly or with a personalized video using our account with how to proceed. I have even gotten a heads up on how to navigate Gradelink in a more efficient way.

Inconvénients

It doesn't seem to be user friendly for parents to fill out paperwork on mobile devices. We have parents without access to computers and this was difficult for them.

Avantages

Live support! They helped us tirelessly and in a professional manner at all times. Our successful launch and ongoing needs were a priority to their support team.

Inconvénients

2nd and 3rd party partners. Their payment partners did not provide the same customer service. However, when this was brought to Gradelink's attention, they remedied it speedily!

Avantages

Customer service is excellent - helpful and efficient. [sensitive content hidden]
are always quick to respond.

Inconvénients

The website is not user friendly to the admin.

Avantages

[sensitive content hidden] was professional and very knowledgeable of Gradelink System. I was able to generate the proper reports with his prompt assistance.

Inconvénients

I am pleased with the program. I particularly enjoy learning from the educational videos.

Avantages

I like that Gradelink has a wonderful customer service that can help immediately. [sensitive content hidden] has always been so gracious to help out quickly.

Inconvénients

I really do not have anything to compare it too.

Avantages

Tracking grades, creating transcripts, enrolling students.

Inconvénients

Can't customize schedule and difficult to use for after school tutoring. Doesn't automatically enroll students once we accept them. Everything needs to be copy pasts from prospects to active enrolled.

Avantages

Tabs are specific, reports are accessible and easy to use, and it is a database that is user friendly.

Inconvénients

I haven't used this enough to say cons other than I don't like the additional fees for some of the enrollment and that I had to manually put students in classes, BUT I did like the copy feature that made it easy for me to copy to the other quarters.

Avantages

The customer service was great, and the company does a great job protecting and backing up data.

Inconvénients

I have no significant complaints as of now. Sometimes, however, I notice that I'm unable to print an grade's report cards at once. I don't know if that is related to Gradelink or our technology at the school

Avantages

Gradelink is a very innovative platform that has simplified workflow for school managers and teachers as well improved transparent communication between educators and parents. Among the main features I love include the fact that it is cloud-based, making it accessible from anywhere, enabling users to perform their daily duties on the go. Secondly, teachers are saved a lot of time on lesson planning, add assignments, homework and learning exercises without worrying about school system standard to use. Additionally, the software had gradebook are generously available and integrates with lesson plans and report card features. Another outstanding feature is the discipline feature which allows administrators to track negative and positive behaviors, add or remove credits, and focus on each student's academic goals. Parents can also access this information and can monitor their children's behavior and contribute actively by supporting teachers. Last but not the least is the various reports that can be accessed from a single platform in no time. Whether its on attendance, registers, medical records, enrollment level etc, Gradelink has all the information at hand for either administrators, parents, students and all relevant users. Finally, I love the fact that Payment processing and billing is integrated within the software, making it easy for parents to settle their dues.

Inconvénients

Overall, it is a life saving software but it may be pricy for a small school that attempts to increase enrollment and all.

Avantages

I appreciate the simplicity and ease of use. It's a great platform for small schools

Inconvénients

Though easy to use and simple, the aesthetic appeal of the website gives a poor first impression to new teachers and staff.

Avantages

Everything is impactful in the company ! We love it !

Inconvénients

Nothing, everything is wonderful. Thank you

Avantages

I was impressed by the evaluation Mr. [sensitive content hidden] Lockwood did to improve our webpage and social media features.

Inconvénients

That I am not able to text families outside the country.

Avantages

I have spoken to [sensitive content hidden]
several times for assistance with the Gradelinks product. I have to say, you have a gem in [sensitive content hidden]
! She was knowledgeable, courteous, and very customer oriented. [sensitive content hidden]
responded quickly to my request for assistance, had the answers I needed, walked me through a specific set-up and actually took the extra time to make sure I had completed the set-up correctly! She was amazing!

Inconvénients

none applicable - I have been satisfied so far with the product and will be expanding it's use this year.

Avantages

The customer service alone makes having Gradelink worth it! The program is very easy to use and they are always fast to communicate back when we have questions. Highly recommend!

Inconvénients

Since we are a small school, there are some things offered that just don't apply to us.

Avantages

Calling [sensitive content hidden] and always feeling the smiles through the line and getting the help :)

Inconvénients

Attendance and clocking in a student when they arrive late for the day

Avantages

Gradelink is easy to use and the support is amazing.

Inconvénients

I would like to be able to print student information forms that parents can make changes/corrections on. This is not available in Gradelink.

Avantages

The product is easy to use and support is helpful.

Inconvénients

I am still figuring out the setup for the financial aspect of it.

Avantages

Easy to use. When I need support, the helpline responds quickly.

Inconvénients

I have used Gradelink for over 8 years and I have not encountered any difficulties.

Avantages

Attendance and maintaining records with enrollment process that parents had to complete themselves.

Inconvénients

Ease of use and having things located in one section for student records

Avantages

Amazing customer service. I have to contact Gradelink a few times a month and have always been helpful and very kind.

Inconvénients

Sometimes can be a bit confusing but I'm always being helped when I reach out via email.

Avantages

Excellent customer service and the training videos were vital to understanding the tool's use.

Inconvénients

Added a feature that allows a school to select the exact dates the class will meet on the class tab within the schedule, not only what days of the week.