Keap

Avantages

Handling email marketing with Keap is easy and it comes with lots of customization features.

Inconvénients

No major issues whatsoever with Keap. It is amazing.

Avantages

I LIKE THE MODERN INTERFACE AND THE PAYMENT MANAGEMENT FUNCTION

Inconvénients

I DID NOT LIKE THE PRICE OF THIS PRODUCT

Avantages

I love how premium this tool feels for my clients

Inconvénients

I actually dont have any thing I do like like about this program

Avantages

I like that you have a business phone number that you can call and text from. This is what we use Keap most for. It allows all of my employees to use one phone number.

Inconvénients

I wish that I wasn't constantly being logged out of the app. I do wish that round-robin booking was available for scheduling links.

Avantages

you only want to understand the way to use this software then your life will be change due to its

Inconvénients

the best things in keap that it can be continuously management your data everyday and any time but it must have more update to keep it always on the top .

Avantages

Automated emails for marketing made my job much easier

Inconvénients

The price. It was expensive compared to others

Avantages

Literally almost everything! I won a year subscription from participating in a conference and it was literally everything I needed in one place. The customer support team was SOOOOO helpful. I mean literally you can get someone on the phone to talk to EASILY! As you can imaging this is very important when you are new to using such a large and robust platform!

Inconvénients

The only thing was the price. Now, do not get me wrong it was totally worth it. But at the time I was just starting my business and could not afford to continue.

Avantages

The campaign builder is incredible. If you're creative enough and know how to use the software (takes time) you can automate ANYTHING for your marketing strategies. One thing that doesn't get much attention is the Actionsets module. It's a legacy tool in the system but man does it do a lot! Actionsets expand all possibilities but are very hard to manage.It requires a lot of third-party softwares for most campaigns, especially the integration ones such as PlusThis, Zapier, LeadsBridge.

Inconvénients

The Email Broadcasts interface should offer more options to customize the marketing emails. Right now it does enough but there's so much more it needs. I often have to add my own code to the email to make things look a certain way.The Legacy Email Templates deserve a little upgrade too, the interface looks very 2000s and often breaks the formatting if you don't know how to use it.

Alternatives envisagées 

Zoho CRM, ActiveCampaign, Pipedrive, Salesforce Sales Cloud et HubSpot CRM

Pourquoi choisir Keap 

Zendesk Sell (at the time it was called Base) didn't offer enough automation functions, the email marketing used our own email server and costed pretty much the same. Infusionsoft expanded our world of possibilities and as of now I don't we'll ever switch to another CRM/Marketing Automation system

Pourquoi passer à Keap

Infusionsoft offers all the automation we need and with a good drag-n-drop interface. You don't need to code anything and there are so many third-party plugins to make it even better

Avantages

It has a lot of features at a cost effective basis. It is definitely a beginner CRM. The coaching sessions were helpful

Inconvénients

It could offer a better way to organize information and format it.

Avantages

What I like the most is that just updated their email design page and now emails have a better look on both desktop and mobile.

Inconvénients

Not so great on the flow of their website management. Its hard to understand how to organize contacts, tag emails and the automated email marketing its great but again you have to dig in to learn how it works.

Avantages

Keap, per chi come me non è un esperto storico del marketing, offre strumenti molto utili di automazione del marketing che consentono alle piccole imprese di automatizzare le attività di marketing, come l'invio di e-mail, la gestione delle lead e la segmentazione del pubblico. Inoltre, facilita la gestione delle lead, dalla cattura delle informazioni alla nutrizione delle lead sempre attraverso campagne di marketing automatizzate.

Inconvénients

I costi di Keap per una piccola azienda come la nostra sono sicuramente elevati

Avantages

Keap is an amazing platform for simplifying and effectively managing customers, leads, and prospects. The support team is exceptional to help you scale and grow your processes.

Inconvénients

There haven’t been too many factors or features to dislike about Keap

Avantages

It was easy enough to adapt to, however some elements take some time to learn. Will take time to onboard your staff, but may be worth it.

Inconvénients

Not an intuitive design. There are cleaner alternatives.

Avantages

I have been using Keap tool for a while now and one of the features I find quite interesting is its task and appointment management tools. Keap provides a straightforward way to stay organized & efficiently manage time. The platform's capabilities have streamlined my workflow and kept things on track.

Inconvénients

Nothing as such as it is decently priced and super useful!

Avantages

Keap's tag-based system is powerful and they've created a platform built around marketing automation. The campaign builder is a workhorse with unlimited potential for many small businesses.

Inconvénients

Keap is difficult to use and is not as advanced as other modern tools. There are multiple hacks and other paid tools you have to learn and deploy to cobble the system together.

Avantages

Come software per prenotazioni online e gestione delle prenotazioni è buono

Inconvénients

Unica pecca è il costo, molto costoso e alcune volte presenta incertezze

Avantages

Keap has allowed us to have one consolidated platform for all Marketing and Sales needs.

Inconvénients

Onboarding documentation could be enhanced a bit more, but overall it's a great product.

Avantages

One of the things I liked most about Keap was its robust customer relationship management (CRM) features. The software provided a comprehensive set of tools for managing customer interactions, tracking leads, and automating sales and marketing processes. The ability to centralize customer data, including contact information, communication history, and purchase behavior, allowed for better customer segmentation and personalized communication. The automation features, such as email marketing campaigns and lead scoring, helped streamline workflows and improve efficiency. Additionally, the intuitive user interface made it easy to navigate and quickly access the information and features I needed.

Inconvénients

One thing I liked least was the limited customization options within the software. There were some instances where I wanted to tailor certain features or workflows to better align with my specific business needs, but the flexibility to customize was somewhat restricted. Additionally, the reporting and analytics capabilities, although useful, could have been more advanced and comprehensive. More advanced reporting options would have provided deeper insights into sales performance and campaign effectiveness.

Avantages

Use them for email marketing and crm. It’s easy to use and has helped me organized

Inconvénients

Pricing could be more affordable for access by more

Avantages

it was a bit clunky but not a horrible program to use

Inconvénients

It felt as if easy modifications would have really increased the ease of use, but they were never made.

Avantages

What I like the most about this software is that it allows me to organize and automate many of my daily tasks. For example, I can easily schedule a series of personalized emails for a marketing campaign and the software takes care of sending them to the right customers at the right time. I can also create custom contact forms and add them to my website, which helps me capture leads and automatically organize them in a database.

Inconvénients

Some features that can be a bit confusing at first. When I was first setting up my workflows, it took me a bit of time to understand how they worked and how to customize them for my business. Also, while the tech support is great, sometimes I would have liked more customization options.

Avantages

It helps me in automating my marketing campaigns like email and messaging campaigns but the main feature of Keap is its mobile app which is available on both IOS and Android which helps me to access my CRM through my mobile

Inconvénients

Keap is very complex to learn sometimes the interface is irritating it takes time to get familiar with the platform layout

Avantages

Uso Keap da diversi mesi ormai e devo dire che ha notevolmente migliorato le mie operazioni commerciali. La piattaforma CRM all-in-one mi ha aiutato a semplificare le mie attività di vendita e marketing, semplificando la gestione dei dati dei clienti e delle attività quotidiane. Amo particolarmente le funzionalità di automazione che mi fanno risparmiare tempo in attività ripetitive, permettendomi di concentrarmi maggiormente sulla crescita della mia attività.

Inconvénients

Mentre apprezzo le robuste funzionalità offerte da Keap, trovo che la curva di apprendimento possa essere un po' ripida per i nuovi utenti. Mi ci è voluto del tempo per abituarmi all'interfaccia e utilizzare appieno tutte le sue capacità.

Avantages

Do uso das listas e das campanhas que alavancam as vendas e a divulgação

Inconvénients

Foi a questão do filtro do span, as vezes passa muito span

Avantages

For times when I need to take a break from work, it's helpful to have a system in place that automatically follows up with leads. I really like the automated email and text message sending, lead scoring, and reports on who is signing up for webinars.

Inconvénients

Keap is missing crucial functionality and customer support that are essential for any expanding firm. As soon as they left the CRM, all outgoing emails were flagged as spam. The interfaces for their template makers were equally unattractive.

Avantages

One thing I like the most about keap is that the system is easy to set up, even with it many feature. Then I can also segment the email of my client mail each segment separately. I can equally mail my prospective client separately. With all of this feature in place, I find it easier to get in touch with my client.

Inconvénients

Keap is a great tool. But the customization aspect is not great. The app do lack adequate customization to make marketing more effective. I also think the importation of email can be faster if a tools is added to import emails rather than writing them from scratch

Avantages

Keap is an incredibly user-friendly all-in-one CRM platform that makes it easy to manage customer relationships. I love how quickly I can access customer data and generate reports. The customer service team is also incredibly helpful and always on hand to answer any questions I might have.

Inconvénients

The one downside of Keap is that it can be a bit pricey for some businesses. However, if you are looking for an all-in-one CRM platform that is easy to use and has great customer service, Keap is a great choice.

Avantages

È in assoluto, in questa fascia di prezzo, il miglior software di marketing all-in-one che ci sia in questa fascia di prezzo. Riesci a fare praticamente di tutto ed è ottimo specialmente per team di marketing più strutturati che collaborano con i venditori

Inconvénients

Per un'attività locale è troppo completo e risulta troppo completo da utilizzare, con decine e decine di funzionalità inutilizzate. Questo è l'unico motivo per cui poi abbiamo dovuto smettere di utilizzarlo

Avantages

It's very quick to get started. Easy as well.

Inconvénients

The ads were a bit too much. And random calls at all times.

Avantages

Utilizzato principalmente come gestore di contatti e clienti, il suo punto di forza è la possibilità di fare marketing automation ovvero automatizzare i processi di marketing in base alla abitudini dei clienti in base ai dati raccolti in un arco di tempo.

Inconvénients

Non sono state trovate mancanze nel prodotto, è semplice da utilizzare.

Avantages

La mejora de la plataforma recientemente es notable y es una herramienta fantástica, especialmente para las empresas emergentes. El servicio al cliente es como ningún otro; siempre ha sido muy útil y conocedor hacia mí y mi equipo. También es una inversión muy razonable en comparación con otras plataformas.

Inconvénients

Keap puede ser un desafío para aprender, especialmente si es nuevo en CRM o automatización de marketing. Puede tomar algún tiempo parametrizar todas las características y funcionalidades de la plataforma.

Avantages

Es una excelente herramienta para las pequeñas empresas que buscan simplificar sus procesos de gestión de clientes y ventas. Con esta plataforma, se tiene una visión completa de los clientes, desde sus datos personales y preferencias hasta su historial de compras y comunicaciones.

Inconvénients

Podría mejorar en la personalización de la plataforma. Aunque la herramienta ofrece algunas opciones de personalización, me gustaría tener más control sobre la apariencia y la estructura de la plataforma.

Avantages

super good app to make appointments and calendar

Inconvénients

some errors and some defects that hinder the operation of the application

Avantages

So easy for small/new businesses to start marketing and engaging with customers

Inconvénients

no issues at all the automation process is so simple it does the work for you

Avantages

Keap has been one of the first in the market to innovate the CRM product. It has allowed us to have a single source of leads worthy of giving any company competition, having all the notes in order, active follow-up, information gathering and time saving through simple automation using Keap. The ability to create marketing campaigns is impressive, the sales funnel grows bigger and bigger and the rewards keep coming. Keap has adapted to our business quickly and concisely. This platform has given us the tool to automate sales processes, customer acquisition marketing, sales pipelines and mainly internal and external lead capture. Keap is recommended to use for front-end marketing, although it has certain flaws with the back-end in general it is recommended to use it.

Inconvénients

Keap lacks flexibility in the appointment feature, the way it is set up for availability needs to be improved so that the customer can set it up from any remote computer. The text messaging service is not yet active in some regions and the Business Line needs to be enabled for the majority of users who have contracted the service.

Avantages

Keap is an easy-to-use, all-in-one customer relationship management (CRM) and marketing automation solution that helps small businesses grow.• Keap provides a variety of tools to manage contacts, automate tasks, and maximize customer engagement.• It is customizable and scalable, allowing businesses to tailor their solutions to their needs.• Keap offers integrations with popular third-party applications, making it easy to sync data and automate processes.• The platform provides access to a team of in-house experts to assist with setup and training.

Inconvénients

Keap is more expensive than some of its competitors, so it may not be the most cost-effective solution for small businesses.• The user interface can be confusing and difficult to navigate for new users.• The customer support is limited, and the response time can be slow.• Keap is more expensive than some of its competitors, so it may not be the most cost-effective solution for small businesses.• The user interface can be confusing and difficult to navigate for new users.• The customer support is limited, and the response time can be slow.

Avantages

The advantages of this program is that it is easy to use and also provides many services such as scheduling appointments

Inconvénients

The disadvantages of this program is that it sometimes makes mistakes in e-mail shopping, and we hope that you will develop from that

Avantages

Una vez te haces a la herramienta, es ágil y permite una gran variedad de acciones. Cualquier cosa relacionada con la segmentación de audiencias, control comunicativo, así como automatización de marketing es realizable gracias a todas las cosas que ofrece.

Inconvénients

Es un software poco intuitivo en algunos aspectos, la curva de aprendizaje es algo lenta y cuesta explicar cómo hacer un buen uso de esta herramienta a compañeros.

Avantages

Comprehensive marketing and automation tools:Customization optionsCRM capabilities:Integration optionsSupport and resources:

Inconvénients

Cost and Complexity of the tools. While Keap is designed to be user-friendly, it can still be a complex tool with a learning curve.

Alternatives envisagées 

Zoho CRM et HubSpot CRM

Avantages

Lots of cool features and functions. It had the ability to have landing pages and email autoresponder all in one platform so no integrating was necessary. Also had the ability to help keep track of leads and where they were in the sales process.

Inconvénients

I found it hard to set up and use for an average person. It was also very costly for a small business as well.

Avantages

Plataforma de CRM en línea bien establecida con herramientas de marketingUsamos keap para administrar la base de datos de nuestros clientes. hicimos marketing por correo electrónico, generación de prospectos, formularios internos, plantillas de correo electrónico y campañas automáticas y más. Me complace decirle que, aunque podemos encontrar muchos sistemas de CRM baratos, Keap es el mejor y vale la pena. porque, todos los días están tratando de darnos la mejor experiencia. recibimos actualizaciones periódicas con muchas características nuevas. Una cosa más para mencionar. Allí, la atención al cliente fue muy útil para nuestro personal cuando se incorporaron. No solo para el personal sino también para la administración. ellos brindan apoyo oportuno. Me gustaría recomendar Keap CRM para cualquier negocio. adelante sin dudarlo. Al principio será difícil adoptar un nuevo sistema. pero cuando se trata de Keap, te ayudarán a llegar allí sin ningún problema.

Inconvénients

Quizas mas opciones de email marketing aunque es optima

Avantages

This system has everything that needs for a business for up and running. Even for a startup business also able to adopt this system to their workplace very easily. The best feature that i saw is Email Automation. As a admin i was able to create and schedule lots of email campaigns for our customers. it is very easy and straight forward. Campaign builder interface is very user friendly. even my non computer literacy people also can build and automate an process within few minutes. It provides lots of integration options with third party applications. Also It provides lots of tools to manage our marketing procedures.

Inconvénients

Nothing to complain but i would like to mention that there should be more tutorials/guides and onboarding trainings for users.

Avantages

I've been using the software since 2008 and absolutely love it. We've leveraged the software to grow several businesses including 10Xing one of them in just 39 months.

Inconvénients

The software is EXTREMELY powerful but the trade-off is that there is some complexity and a bit of a learning curve. There are simple programs like ContantContact and Mailchimp and they're ok but if you really want a powerful way to grow your business those lightweight options are not going to get you there - you need something more robust.

Avantages

With the support of Keap, I am able to automate my clients' operations. Through the use of numerous opt-in methods, I am able to collect leads, develop and release goods, and set up automated distribution schedules for both products and campaign emails. In order to streamline the referral procedure, you can use the referral partner function.

Inconvénients

If a contact does not seem to be actively engaged, Keap will mark it as opted out. To fully take advantage of the program's features, I believe it requires a significant time commitment to study each module and tool.

Avantages

What I liked the most about this software is the way you manage contacts when you use it.

Inconvénients

What I liked least is the fact that the A/B testing function is not always accessible when the connection is disturbed.

Avantages

Incredibly high level of customization. Automation options are way above your beginner CRMs. Deliverability & email server reputation seem good. There are reports about everything imaginable (almost). Also over the last several years, they've been extremely active in adding new features and modernizing the platform.

Inconvénients

To really use this to its full potential takes a LOT of learning or training. After years of being neck-deep in it, I can do a lot of things but it's sometimes difficult to train other people on the team to have the same level of use. This can be limiting if dealing with a large team. Improvements are being made but I wouldn't call this user friendly yet (using Max Classic version). If you're going to jump into this you should have a really competent marketing operations person who can lead the technical implementation and ongoing needs. Certain helpful features require 3rd party connections that cost extra but at the same time, they seem to be getting closer and closer to eliminating that with new features.

Avantages

Keap is very customizeable and adaptable for our needs. Over the years there have been many "value added" upgrades that have helped our company accomplish the goals we have.

Inconvénients

On a rare occasion when you are running a massive export of info, it can bog down Keap's bandwidth to send out mail that is scheduled, but I don't thinks that's limited to Keap. I think you are going to get that anywhere you take such action. All in all, it's an extreme rarity to run into such issue in my multi-year experience with the software.

Avantages

I like various things about Keap including:
1. Being able to use tags. This helps in organizing contacts in the proper way (when used effectively, you can easily see things from Macro to Micro levels in your list)
2. Marketing automation capabilities of Keap are best. This includes things like billing automation for e-commerce as well.
3. Being able to use third-party tools like Deadline Funnel, PlusThis helps in making things more personalized and improving conversions for promotional campaigns.
4. Dynamic Content, this helps in making automation campaigns better & simpler

Inconvénients

Nothing apart from, it is a bit on the expensive end.

Avantages

First I want to give credit where credit is due - Keap is an absolute monster in terms of features and the level of detail in which you can build automations and customer engagements. With well over a decade having started as Infusionsoft, there's plenty of complex structuring and intricate details that you have at your fingertips.

Keap also offers the necessary parts of a complete customer lifecycle management, like sales pipelines and fairly solid contact views, although not as detailed as the HubSpot CRM for example.

The onboarding experience was great and I worked with an expert who knew Keap inside out, and without it, the learning process would have been extremely steep I feel.

However, Keap has custom fields and forms that you can use to tag and tie data to customers with, which makes it very powerful and offers excellent customization features, something I find very valuable to meet our business needs, versus being boxed in, in a one-size-fits-all contact view.

Inconvénients

While the strength of Keap is its richness in detail with which you can create various engagements and automations, it's also overwhelming in the beginning to wrap yourself around that part. They could do a better job of integrating their knowledgebase inside the app to give relevant sources of information.

Missing systems prompts and UI flaws.
There are some issues with the UI that are counter-productive, like the search field at the top of the dashboard only being limited to search for contacts, instead of the entire dashboard. Similarly, when you create a contact you have three options to tag them with; lead/client/other. If you don't mark the contact with any of these and click 'Save', you'll never find out that it's required to select one, no prompts. And they can't be edited, and you can't add additional options for reasons unknown.

The landing page and email builders are just outright bad.
With so many builders out on the market, and with it being such a central part of marketing, it's surprising that the builder is so immature. The focus has been on building out the marketing automation of Keap, and the builders are feeling the lack of love. We wanted to shift our need of having to use Instapage as part of our marketing stack, but with the builder being so darn bad, I may need to keep it, which for us means Keap is less value for money.

Email and landing page templates are sorely lacking.

No Ecommerce available for Max, only through the legacy version.

Avantages

Automated marketing user interface is easy to use.

Inconvénients

Outlook integration, R&D, customer support, can't handle projects with multiple companies on a project.