Keap

Avantages

Elle permet de gérer les es contacts, automatiser les campagnes marketing et suivre les opportunités de vente
Elle également permet d'accéder rapidement aux informations dont on a besoin, même en déplacement
elle me permet de rester organisé et de personnaliser les communications

Inconvénients

Limitations des fonctionnalités mobiles
Problèmes de synchronisation
Manque de fonctionnalités

Avantages

Un outil marketing permettant de suivre des opérations de vente, Keap est un excellent logiciel qui m'a permis de créer des factures, j'utilise mon CRM pour stocker des informations personnelles et évaluer des pistes, il m'a permis aussi l'automatisation des séquences de marketing par e-mail tout en permettant une conclusion des ventes. Je suis satisfait tout simplement.

Inconvénients

Les fonctionnalités de Keap sont limitées, un coût élevé.

Avantages

Keap est un logiciel facile à utiliser qui me permet d'économiser de l'argent et de gagner du temps, propose de nombreuses intégrations et permet également grâce à ses fonctionnalités d'assurer le suivi des clients.

Inconvénients

C'est un logiciel qui coûte très cher et n'est pas disponible dans tous les pays

Avantages

Keap est un outil de travail qui permet d'économiser les données et de gagner du tempsVivement conseillée

Inconvénients

Je n'ai rien trouvé comme inconvénients pour le moment

Avantages

service client accessible, automatisation des tâches, facilité de la gestion relation clients, rapport qualité prix

Inconvénients

difficulté à utiliser le logiciel au début car manque d'option de personnalisation (outils d'analyse ...)

Avantages

It's very intuitive for me and easy to use. I love the full functionality that does everything I need in a CRM. Their focus on customer satisfaction is unparalleled.

Inconvénients

The dashboard is a little bit busy, though not a big concern.

Alternatives envisagées 

Pourquoi passer à Keap

Avantages

I had high hopes for Keap, considering its promising concept, but my experience with the software has been far from satisfactory. The numerous bugs plaguing the system make it a frustrating and unreliable tool for managing contacts and communication.

The most glaring issue lies in the phone and text features, which seem to have a mind of their own. More often than not, they simply don't work at all, leaving me in the dark when it comes to crucial communications. This inconsistency is not only inconvenient but also undermines the very purpose of the software.

To add insult to injury, the mobile app performance is even worse than the desktop version, making on-the-go management a nightmare. It's disheartening to see such a lack of attention to the mobile user experience, especially in an era where mobile functionality is essential.

Inconvénients

Customer service is another major letdown. My attempts to seek help have been met with abysmal response times, and when I do finally hear back, the quality of support leaves much to be desired. I've resorted to contacting my assigned representative, [sensitive content hidden], and his manager, [sensitive content hidden], but their responsiveness has been shockingly slow. Waiting weeks for a reply is simply unacceptable, and when I do get a response, it's clear that the customer service team is still grappling with the basics.

In conclusion, while Keap may have a promising concept, the execution falls flat due to persistent bugs, unreliable communication features, a poorly designed mobile app, and a customer service experience that can only be described as abysmal. I would strongly caution anyone considering this software to explore alternative options with a more reliable track record and a commitment to customer satisfaction.

Avantages

The reminders and the appointment bookings for clients

Inconvénients

The cost was ok but I enjoyed the trial to figure it out. I rather monthly cost than weekly cost

Avantages

Keap has been one of the first in the market to innovate the CRM product. It has allowed us to have a single source of leads worthy of giving any company competition, having all the notes in order, active follow-up, information gathering and time saving through simple automation using Keap. The ability to create marketing campaigns is impressive, the sales funnel grows bigger and bigger and the rewards keep coming. Keap has adapted to our business quickly and concisely. This platform has given us the tool to automate sales processes, customer acquisition marketing, sales pipelines and mainly internal and external lead capture. Keap is recommended to use for front-end marketing, although it has certain flaws with the back-end in general it is recommended to use it.

Inconvénients

Keap lacks flexibility in the appointment feature, the way it is set up for availability needs to be improved so that the customer can set it up from any remote computer. The text messaging service is not yet active in some regions and the Business Line needs to be enabled for the majority of users who have contracted the service.

Avantages

I guess their support is fast to answer. But that is about it

Inconvénients

Missing basic features for marketing like:
- automatic UTMs on emails
- being able to organize opt ins easily
- just overall clunky
- some support people give wrong information and then argue with you about it

Avantages

how affordable it is for a small business

Inconvénients

the free trial is only 14 days, would prefer a longer trial

Avantages

We really like the ability to have contact and lead management, group texting, email marketing, and automations all housed under one software roof for an affordable price point. Many other softwares have a really strong service offering, but competely lack other services.Oftentimes they try to accomodate that by stacking softwares, which can work, but creates a silo effect that can be time-consuming to setup and maintain, as well as being pricier than expected.Keap does a pretty good job of covering a lot of bases with one in-house software system. They do have some weaknesses, but overall they've got a good system that could easily be built out even further.

Inconvénients

Our least favorite things about Keap would be the lack of a menu option for the business phone line. It does not work well if you have more than one person answering or making calls, and sending messages. We would also like to see more flexibility in terms of Zapier integrations. Zapier integration works pretty well, but there are fields such as contact status, removing a deal from the pipeline, and other fields/operations we would like to see available to Zapier.Lastly, their method of labeling phone numbers needs updated. Currently the "work" type is the option you want to choose for text marketing.

Avantages

I love how premium this tool feels for my clients

Inconvénients

I actually dont have any thing I do like like about this program

Avantages

I like Keaps automation the most. I'm no longer swamped with repetitive mind numbing tasks. I only need to set the automation once and it continues to perform the way I need it to. Keap is user friendly and has readily available customer support. Using any CRM can be tedious but Keap is just so easy to use and customize.It has wonderful contact management, lead capture, and tracking tools.It's also very flexible. Keap can help with a landing page and forms to go with it.

Inconvénients

I'd like the calendar management to be more thorough, but other than that I don't have anything bad to say about Keap.

Alternatives envisagées 

Pourquoi choisir Keap 

Logiciel antérieur 

Pourquoi passer à Keap

Avantages

Keap, per chi come me non è un esperto storico del marketing, offre strumenti molto utili di automazione del marketing che consentono alle piccole imprese di automatizzare le attività di marketing, come l'invio di e-mail, la gestione delle lead e la segmentazione del pubblico. Inoltre, facilita la gestione delle lead, dalla cattura delle informazioni alla nutrizione delle lead sempre attraverso campagne di marketing automatizzate.

Inconvénients

I costi di Keap per una piccola azienda come la nostra sono sicuramente elevati

Avantages

I have been using Keap tool for a while now and one of the features I find quite interesting is its task and appointment management tools. Keap provides a straightforward way to stay organized & efficiently manage time. The platform's capabilities have streamlined my workflow and kept things on track.

Inconvénients

Nothing as such as it is decently priced and super useful!

Avantages

Use them for email marketing and crm. It’s easy to use and has helped me organized

Inconvénients

Pricing could be more affordable for access by more

Avantages

One of the things I liked most about Keap was its robust customer relationship management (CRM) features. The software provided a comprehensive set of tools for managing customer interactions, tracking leads, and automating sales and marketing processes. The ability to centralize customer data, including contact information, communication history, and purchase behavior, allowed for better customer segmentation and personalized communication. The automation features, such as email marketing campaigns and lead scoring, helped streamline workflows and improve efficiency. Additionally, the intuitive user interface made it easy to navigate and quickly access the information and features I needed.

Inconvénients

One thing I liked least was the limited customization options within the software. There were some instances where I wanted to tailor certain features or workflows to better align with my specific business needs, but the flexibility to customize was somewhat restricted. Additionally, the reporting and analytics capabilities, although useful, could have been more advanced and comprehensive. More advanced reporting options would have provided deeper insights into sales performance and campaign effectiveness.

Avantages

It helps me in automating my marketing campaigns like email and messaging campaigns but the main feature of Keap is its mobile app which is available on both IOS and Android which helps me to access my CRM through my mobile

Inconvénients

Keap is very complex to learn sometimes the interface is irritating it takes time to get familiar with the platform layout

Avantages

What I liked the most about this software is the way you manage contacts when you use it.

Inconvénients

What I liked least is the fact that the A/B testing function is not always accessible when the connection is disturbed.

Avantages

The customization options are nearly endless.

The embeddable forms, that can trigger tags, which can trigger sequences such as email campaigns, have saved us hours of formerly manual work every day. The campaign builder is incredibly deep and robust, allowing for anything you can imagine.

The thought given to different ways to do nearly everything is great.

They have a /Tellus page and are responsive to suggestions. I recently mentioned on the that when adding a contact, the email field should automatically trim whitespace from each end, because when copying and pasting it often have an error. Within 2 weeks, that change had been implemented.

The import from CSV file options are very robust.

Lots of third party integrations, and a robust API. Very helpful community for questions with actual developers there.

Inconvénients

The search is a little clunky. It's great if you're searching name, phone number or email address, but to search anything else like custom fields requires going to a separate page and finding that field. Would be great if there was an option to "search all the things", or to add custom fields to the default search.

Not really their fault, but because we sell products in both Canada and the US in 2 different currencies, we're unable to use their ordering forms.

When you leave it idle, rather than timing out gracefully, you lose any unsaved info. I know that's more of a "my workflow, why the hell aren't you saving your work" issue, but it's still annoying.

Campaign builder doesn't work in Firefox, so I'm forced to use Chrome for that...

Avantages

The campaign builder is easy to learn and easy to use, as well as the email builder. It will get all your basics taken care of there, and being able to preview an desktop AND mobile was a huge pro.

Inconvénients

It is very difficult to navigate to what you need, even with adequate training. Nothing is intuitive, and all of the reports are just lists of contacts filtered for something.
Most importantly, this tool is not adequate if you're wanting to integrate at all. Even they say that you may need to hire an InfusionSoft partner to manage your tool for you to use it to the best of its capability. I would argue that if you need to hire a specialist to use your SaaS for you, your SaaS is not a good tool.

Avantages

I tried many brands, however, each time I got a great email, an immediate response, a beautiful landing page I continued to see the name Infusionsoft. The research and features were outstanding. As I began looking at those at the higher level of business, which I wanted to obtain, I saw most, in a variety of industries, had chosen Infusionsoft. I was surprised when surveying the target group of Infusionsoft Users, they each were optimistic about their future commitment to continue their relationship. So I jumped in! I am confident it will be an investment of time, money and frustration of efforts - but I look forward to building system, upon a system and automating many general tasks and information sharing.

Inconvénients

The investment was a minor con - but the prices have become more in line with the value as my years of investigation and research continued. The biggest con is the education investment and the delayed gratification of understanding this will be a process. My optimism has been a bit dampened with the realization I may not easily, understand trigger relationships and process. Additionally, my "initial payment" for training although friendly has been less than sufficient, and less than simple to establish a confidence that I can get it done in a year. However, I still believe I will be with the system for a long period of time, and patience and bridled expectations will become the new norm.

Avantages

The promises made by the salesperson, the kickstart consultant, the data transfer team and the customer service specialists that this software would help us immensely. We do like the ability to automate responses to emails and follow up with clients.

Inconvénients

The constant and enormous mistakes made by InfusionSoft staff, including a data transfer error that generated over a thousand receipts for past purchases made with our organization (which made our customers believe they had been hacked), and a situation when they charged a customer's card over and over automatically, so that customer was charged $21,000 over Thanksgiving weekend.

We have had to purchase many add on pieces of software to make the IFS software work and of course, we were unaware of all the extra costs we would incur making this work.

We have also been frustrated by the lack of response of some Infusionsoft staff to both email and phone messages. This has happened to our Office Manager, our Board President, our Training Director, and myself.

Avantages

The connection point is perfect and simple to utilize. On initial feelings it seemed to be the re-brand from InfusionSoft was a move decent to keep things more straightforward.

Inconvénients

The hunt is somewhat awkward. It's perfect on the off chance that you're looking through name, telephone number or email address, yet to look through anything more like custom fields requires going to a different page and tracking down that field. Would be perfect on the off chance that there was a choice to "search everything", or to add custom fields to the default search. Not exactly their shortcoming, but rather in light of the fact that we sell items in both Canada and the US in 2 distinct monetary standards, we can't utilize their requesting structures. At the point when you leave it inactive, as opposed to timing out smoothly, you lose any unsaved data. I know that is even more a "my work process, why in the world aren't you saving your work" issue, yet entirely it's actually irritating. Crusade manufacturer doesn't work in Firefox, so I'm compelled to involve Chrome for that.