Tous les avis sur Lodgify Appliquer les filtres
Parcourir les avis sur Lodgify
Tous les avis sur Lodgify Appliquer les filtres
- Secteur d'activité : Hôtellerie
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé toutes les semaines pendant 6 à 12 mois
-
Provenance de l'avis
My experience with Lodgify as an accommodation host
So easy at tax time when needing overall figures for the year
Avantages
When we have a guest arrive it is just so easy t ok process their payment and print a receipt
Inconvénients
No cons that I can think of tho it does frustrate me (and this is not a Lodgify issue) that I have to ask the guest for cvv number on their card before I can process
Réponse de Lodgify
Hi Gayle,
Thanks for your Lodgify review. We're pleased to hear it has been an easy process to begin using our software.
Just to let you know, the CVV number is required by any payment gateway in order to verify that the card is physically available with the individual using it during the transaction. It adds another layer of security on top of the payment process, and it makes it impossible for anyone to misuse this card information.
We hope that helps clear up any doubts regarding taking online payments for your rental business.
For any questions, you can always contact our support team at any time.
Best wishes, The Lodgify Team
- Secteur d'activité : Hôtellerie
- Taille de l'entreprise : Auto-entrepreneur
- Logiciel utilisé toutes les semaines pendant plus de deux ans
-
Provenance de l'avis
Good software for small vacation rental business.
It was very easy for us to set our vacation rental business up.
Avantages
The ease of setting up the website and the system for collecting payments works great. Customer support is awesome.
Inconvénients
I don't think the calendar is very easy to use.
Réponse de Lodgify
Hi David,
Thank you for reviewing Lodgify. It's good to hear our software was easy to use to build your website and take payments for your small rental business.
We are always working to improve our software's features and your feedback about the calendar is valuable. We will share it with the wider team to keep in mind for future updates. Best wishes, the Lodgify Team
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Indispensable support for my business
Avantages
The extreme simplicity in the configuration of your ad and the speed of the site in implementing the changes made
Inconvénients
I would recommend the integration of Expedia Partner Central and TripAdvisor with your channel manager
Réponse de Lodgify
Dear Emanuele, thanks for reviewing Lodgify.
We're happy to hear updating your website is simple and fast. Thanks for giving us five stars for quality, ease, support and value for money!
Your feedback regarding Expedia and TripAdvisor will be fed back to the development team to consider for future improvements to our software.
Best wishes, the Lodgify Team
- Secteur d'activité : Immobilier
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
-
Provenance de l'avis
Great Integration Software
So far, really enjoying using it to manage rental bookings. The customer service set up call to walk through all the features was amazing.
Avantages
It was such a smooth process to integrate other software platforms into Lodgify and manage all in. One place.
Inconvénients
Took a little longer to integrate VRBO than Airbnb.
Réponse de Lodgify
Hi Jeanne,
Thank you for the positive review. We're glad you're enjoying managing your business with Lodgify!
Best wishes,
The Lodgify Team
- Secteur d'activité : Hôtellerie
- Taille de l'entreprise : Auto-entrepreneur
- Logiciel utilisé toutes les semaines pendant 1 à 5 mois
-
Provenance de l'avis
support
Very good interaction with support, with [SENSITIVE CONTENT]
She was super open to help.
Avantages
I like the comprehensive list of features - website builder, channel manager, message automation, multi language, etc
Inconvénients
It seems that the features are still in infancy in too many fronts... An buggy
For example, I'm still not able to publish the website, even this bug was reported. Why a website builder if it doesn't work for several weeks?
Réponse de Lodgify
Hi Bogdan,
Thanks for your review. It's great to hear that you're enjoying our list of features. If you have any problems in the future, don't hesitate to reach out to us here https://www.lodgify.com/contact/ and we'll be happy to help you.
Best Wishes,
The Lodgify Team
- Secteur d'activité : Hôtellerie
- Taille de l'entreprise : Auto-entrepreneur
- Logiciel utilisé tous les jours pendant 1 à 5 mois
-
Provenance de l'avis
Amazing customer service, I'm very pleased with the channel manager.
Was easy to set up and the customer service was fabulous! I approached them for the channel management. Was reluctant to create a new website but it was a smooth transition.
Avantages
It's especially designed for agencies and management companies that have individual properties in different locations, Ideal for companies that deal with rental vacations. The website was easy to set up and the support was incredible.
Inconvénients
There is no minimum advance reservation which is difficult to program cleaning as anyone can book instantly for that day. However, I understand the company has already started a plan to change this.
Réponse de Lodgify
Dear Zoe, thanks for taking the time to review Lodgify.
We're so pleased to hear you're happy with our customer service and channel manager, and that you've had a very easy time setting up your website.
Regarding the minimum advance reservation, we have a functionality called "Enable advance notice" which could help resolve your doubts on this issue. Please contact [email protected] and they will be happy to talk you through set up.
Thanks again for choosing Lodgify, we're proud to be a part of your business' growth! The Lodgify Team
- Secteur d'activité : Hôtellerie
- Taille de l'entreprise : Auto-entrepreneur
- Logiciel utilisé tous les jours pendant 6 à 12 mois
-
Provenance de l'avis
An easy and comprehensive solution for my STR. A great way to stay independent.
Avantages
The set up and the individualization possibilities thru the different templates. I like the possibility to take credit card payments thru Stripe.
Inconvénients
The calender could be easier to handle. Implementation of booking was too complicated for me. Setting offers is tricky.
Réponse de Lodgify
Dear Niels, thanks for taking the time to review Lodgify. We're pleased to hear you like how your website allows you to become independent and take bookings with credit card payments.
If you have any specific questions about the calendar or setting special offers that you can't find answers to in our Knowledge Base (support.lodgify.com), please reach out to our expert team on [email protected]. They'll be happy to assist you in getting these set up! All the best, the Lodgify Team
- Secteur d'activité : Loisirs, voyage et tourisme
- Taille de l'entreprise : Auto-entrepreneur
- Logiciel utilisé tous les jours pendant 1 à 5 mois
-
Provenance de l'avis
Holiday Rentals all in one place
Avantages
That I can see all my holiday apartment bookings from different channels all on one calendar
Inconvénients
I haven't found anything yet, but maybe after using the software a bit longer there might be some extra feature required
Réponse de Lodgify
Hi Julie,
Thanks for the kind words. We're glad to hear you've had a great overall experience!
Best wishes,
The Lodgify Team
- Secteur d'activité : Hôtellerie
- Taille de l'entreprise : Auto-entrepreneur
- Logiciel utilisé tous les jours pendant 1 à 5 mois
-
Provenance de l'avis
Amazing support!
Avantages
[SENSITIVE CONTENT] helped me with the set up of my Lodgify account. This has been very simple due to the amazing support that was given to me. If I had a question, she had an answer for me. I feel confident with this software due to the the ease of integration and leadership given to me.
Inconvénients
I haven't found it yet. I am new to the software.
Réponse de Lodgify
Hi Paulina,
Thank you for your feedback. We're glad to hear you've had a great overall experience!
Best wishes,
The Lodgify Team
-
Provenance de l'avis
Réponse de Lodgify
Hi Dorothy,
Thank you for your feedback! We're glad to hear that you like the software.
If you need further assistance, please let us know.
Best wishes,
The Lodgify Team
- Secteur d'activité : Immobilier
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
-
Provenance de l'avis
Great Vacation Rental Software
So far it has been a great experience. All of my questions have been answered. I'm looking forward to using the software.
Avantages
I liked the onboarding process. My calls with [SENSITIVE CONTENT] made the transition to using this software very smooth. I am looking forward to exploring all the features soon!
Inconvénients
So far everything is good with the software.
Réponse de Lodgify
Hi Alison,
Thank you for the kind words!
We're happy to hear about your great onboarding experience, and we hope that you enjoy using all the features of our software.
Best wishes,
The Lodgify Team
- Secteur d'activité : Immobilier
- Taille de l'entreprise : Auto-entrepreneur
- Logiciel utilisé tous les jours pendant 1 à 5 mois
-
Provenance de l'avis
Great tool, easy to use
Win of time, no more mistake on data entry. Avoid website development cost and maintenance.
It's really a great product a bit pricey though.
Avantages
The channel manager is very easy to set up and allow you to win a lot of time
The zapier integrations allows you to automate all your data entry and so much more. It allows you to win time and to avoid all mistakes
The support team is very reactive and will fix your issues very quickly
Inconvénients
The price per accommodations is a bit too high specially for small markets like mauritius.
The website builder is limited in terms of layout and features.
The contact box looks a bit ugly.
Réponse de Lodgify
Dear Walle, thanks for taking the time to review Lodgify.
We're happy to hear you're pleased with the channel manager and Zapier integration, and that our support team have been able to assist you along the way.
It's also great to know our software it helping to you save time and reduce mistakes.
Lodgify remains one of the most affordable vacation rental software solutions on the market. Nonetheless, your feedback will be shared with the wider team.
Best wishes, the Lodgify Team
- Secteur d'activité : Hôtellerie
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
The best vacation home all-in-one rental software
We have been using Lodgify for over a year. There have been constant improvements on this already complete solution, making it better all the time. It is a single solution we use to track our own as well as TripAdvisor, HomeAway, Air BNB, etc.. Once setup, it encompasses everything you need to run a successful rental.
Avantages
Single solution, very customizable, mobile and desktop works great, integration will all the big rental sites make it a breeze to keep tracking of bookings no matter where they originate.
Inconvénients
A bit of a learning curve but worth it
- Secteur d'activité : Hôtellerie
- Taille de l'entreprise : Auto-entrepreneur
- Logiciel utilisé tous les jours pendant 1 à 5 mois
-
Provenance de l'avis
Simple way to improve your business
In the short time I have used Lodgify I have found no problems and instant results.
Avantages
This is a new website I am using for a Bed and Breakfast property. The site is easy to use and gets results.
Inconvénients
My only issue is that there is a time delay for any assistance needed due to geographic timeline differences between Australia and the US. Not a big problem at all though.
Réponse de Lodgify
Hi Peter,
We're so happy to hear that Lodgify is working well for you and your bed and breakfast business. We're always striving to make our customers happy. As we continue to grow we hope to add support hours to better suit your needs and preferred times. Thank you for your kind words and continued support!
-The Lodgify Team
- Secteur d'activité : Immobilier
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
-
Provenance de l'avis
Horrible software
Terrible. Would never recommend it.
Avantages
I didn’t like anything about it. I found it very ineffective.
Inconvénients
There are virtually no analytics. No CRM. There is no way to market direct and the customer service is all robotic. No accountability for features lacking.
Réponse de Lodgify
Hi! Thank you for posting a review and we're sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further.
- Secteur d'activité : Loisirs, voyage et tourisme
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
-
Provenance de l'avis
Review
Erico, who did the on-boarding was really knowledgeable and supportive.
Avantages
Haven't much experience yet, but appears to be quite intuitive and non-technical
Inconvénients
Nothing, I have not identified anything
Réponse de Lodgify
Hello Colin,
Thank you for taking the time to leave a review about your experience with Lodgify. We are glad to hear that you found our platform intuitive and non-technical and that Erico was knowledgeable and supportive during your onboarding. We appreciate your feedback and are happy to have been able to provide all the services you need at a cost-effective price.
Best wishes,
The Lodgify Team.
- Secteur d'activité : Hôtellerie
- Taille de l'entreprise : Auto-entrepreneur
- Logiciel utilisé tous les jours pendant 6 à 12 mois
-
Provenance de l'avis
Love this software and the team behind it's daily operations
I have had a great experience with Lodgify and the team. Great product and the service is excellent.
Avantages
Ease of use and responsiveness from Lodgify if I have any questions or need help
Inconvénients
No cons that I can think of. I think the graphics could be a little better.
Réponse de Lodgify
Hi, thank you for the kind words about our software and our team. We're glad to hear you've had a great overall experience and would recommend us to your friends. Best wishes, The Lodgify Team
- Secteur d'activité : Immobilier
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
-
Provenance de l'avis
New user
My experience has been flawless. There was someone to assist me from beginning to my live launch
Avantages
So far, it has been great. Easy to use and easy to integrate other platforms. I cannot compare Lodgify ot to other companies but so far it’s good
Inconvénients
There are some glitches that need to be worked on but none that would make me not use the software.
Réponse de Lodgify
Hi Shahidah,
Thanks for your kind words about our software and our team. We hope you're having a great start to your Lodgify journey so far.
All the best,
The Lodgify Team
- Secteur d'activité : Hôtellerie
- Taille de l'entreprise : Auto-entrepreneur
- Logiciel utilisé tous les jours pendant 1 à 5 mois
-
Provenance de l'avis
Review of Lodgify for Vacation Rental Website (Wix)
Aleksandra did my onboarding and was excellent. Very knowledgeable, reviewed at the right level of detail and was able to answer my questions transparently
Avantages
Lots of functionality and flexibility for my vacation rental
Inconvénients
Would love to have a payments gateways already integrated into the direct booking widget
Alternatives envisagées
Guesty LiteRéponse de Lodgify
Hey Joby,
Thank you for your feedback. We're glad to hear you've had a great overall experience! We work very hard to make sure all our customers are satisfied with it, so this only reinforces our commitment to that goal.
Best wishes,
The Lodgify Team
-
Provenance de l'avis
OUTSTANDING VACATION RENTAL WEBSITE SERVICE
I have worked with and reviewed many vacation rental website services and Lodgify stands out above the rest. With enormous ease the result is a visually beautiful, practical, website that provides guests with all the information and well-designed tools to book accommodations easily and quickly. Even with numerous high quality, stunning photos, the website loads fast and operates efficiently with a huge variety of designs, meeting a variety of requirements. And all these outstanding features for minimal costs.
If there is a negative, it is the adjustments and minor improvements needed to continue to perfect this service. But this too quickly becomes another most positive feature, for the Lodgify support team is incredibly fast to respond, thorough, patient, skilled and give you the feeling of truly working close together to develop and create, with you, the best website you can imagine.
Réponse de Lodgify
Hi Peter,
Thank you for your outstanding review! We’re thrilled to hear that Lodgify stands out as the best vacation rental website service you've used. It’s wonderful to know that you find our platform visually beautiful, practical, and efficient, with a fast-loading website that meets a variety of needs.
We appreciate your feedback on adjustments and improvements, and we’re glad to hear that our support team has been quick, thorough, and collaborative in helping you achieve the best results.
If you need further help, feel free to reach out anytime.
Best wishes,
The Lodgify Team
- Secteur d'activité : Hôtellerie
- Taille de l'entreprise : Auto-entrepreneur
- Logiciel utilisé toutes les semaines pendant plus d'un an
-
Provenance de l'avis
First Time Building Website.
The template had everything I needed to build my website. Once I got the hang of the layout and how the pages worked, then it was easy to use. The reservation system has been a bit constrictive with cancellations as I like to do most things manually and payments privately. Other than that it has functioned well.
Avantages
It is easy to create a very professional looking website in a very short time. Easy to Edit
Inconvénients
It doesn't always publish when it says it has. The reservation cancellation system is too restrictive.
Réponse de Lodgify
Hi Santo, thank you for taking the time to leave your feedback about Lodgify. We're pleased to hear it has been easy and quick to create and edit your website. We are constantly performing updates and improvements to our software to help automate tasks so that owners save time and become more efficient. We're glad to hear you are pleased with the overall functions of Lodgify and would recommend us to others. Thanks for being a loyal Lodgify user! Best wishes, The Lodgify Team
- Secteur d'activité : Hôtellerie
- Taille de l'entreprise : Auto-entrepreneur
- Logiciel utilisé tous les jours pendant 1 à 5 mois
-
Provenance de l'avis
New User
It's only been a week, but [SENSITIVE CONTENT] was absolutely fantastic helping me get everything set up. He took a lot of time to help me get things right.
Avantages
I like that I can set up a website, send out quotes and accept credit card payment sin one place.
Inconvénients
I wish there was a way to automate my smart lock (yale/august). It would also help to have a cleaning calendar that wasn't a huge upcharge. My last PM software had both included in the fee.
Réponse de Lodgify
Hi Nancy,
Thank you for your feedback. We're glad to hear you've had a great overall experience with our software and our team!
Best wishes,
The Lodgify Team
- Logiciel utilisé tous les jours pendant 6 à 12 mois
-
Provenance de l'avis
Easy to use, perfect result, even if you are not familiar with coding websites
Avantages
I like the excellent and very friendly customer support and the fast results, when creating the website.
Inconvénients
Handling is sometimes a bit confusing and not self explaining. The design of the calendar could be improved for better handling. The built-in channel management is too complicated to use.
Réponse de Lodgify
Hi Micheal, thanks a lot for reviewing Lodgify.
We're glad it was easy to build your website ¿ even as a beginner!
Please remember, you can find tutorials on using the channel manager in our Knowledge Base (support.lodgify.com), or you can always reach out to [email protected] if you require specific assistance.
Thanks again for choosing our software for your business! Best wishes, the Lodgify Team
- Secteur d'activité : Hôtellerie
- Taille de l'entreprise : Auto-entrepreneur
- Logiciel utilisé tous les mois pendant plus de deux ans
-
Provenance de l'avis
my partner
Looks good from the beginning. Need to work more with them
Avantages
Gallery photos, inexpensive for the time, they try to help me.
Inconvénients
EASIER , sometimes very slow, MORE Bookings
Réponse de Lodgify
Hi Georgios, thank you for your feedback. We're glad to hear you've had a great overall experience! Best wishes, The Lodgify Team
- Secteur d'activité : Hôtellerie
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
-
Provenance de l'avis
Lodgify Review
Avantages
Hello,
We wanted to say how wonderful [SENSITIVE CONTENT] is. She did an incredible job onboarding our company. [SENSITIVE CONTENT] was patient, attentive, kind and knowledgeable. We are sad we can't keep going to her for all of our questions. Thank you for everything [SENSITIVE CONTENT]
[SENSITIVE CONTENT]
Inconvénients
I wish there was more support for starting the website.
Réponse de Lodgify
Hi Nicole,
Thank you for taking the time to write a review about our team member. We are pleased to hear that you were very happy with your onboarding sessions. If you ever need any support going forward, feel free to reach out to us at any time: https://help.lodgify.com/hc/en-us/articles/360002880573-Contact-us.
Best Wishes,
The Lodgify Team
- Secteur d'activité : Loisirs, voyage et tourisme
- Taille de l'entreprise : Auto-entrepreneur
- Logiciel utilisé tous les jours pendant 1 à 5 mois
-
Provenance de l'avis
Nearly ready to go live
So far, we had a fantastic representative Aleksandra, talk us through the system on a zoom call. If her quality of customer service is how Lodgify conduct their support and business, we will be extremely happy.
Avantages
It seems very user friendly for Host. We have not actually put it all into practice yet but so far we are happy with the product and how easy it is to use.
Inconvénients
Not able to comment yet as still to use it fully.
Réponse de Lodgify
Hi Freda,
Thank you for the kind words about our software and our customer service. We're glad to hear you've had a great overall experience!
Best wishes,
The Lodgify Team
- Secteur d'activité : Immobilier
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
-
Provenance de l'avis
Thank you
Love it love it - everyone so helpfule
Avantages
Integrates with other platforms. The easy for consumer to book from website
Inconvénients
I have not integrated vrbo because of wait time to get paid by stripe
Réponse de Lodgify
Hi Lori,
Thank you so much for your kind feedback – we really appreciate it.
We're very happy to hear the good words about our channel manager, website templates and support team.
Best of luck with your bookings,
The Lodgify Team
- Secteur d'activité : Immobilier
- Taille de l'entreprise : Auto-entrepreneur
- Logiciel utilisé tous les jours pendant 1 à 5 mois
-
Provenance de l'avis
Sea Salt fmb
It has been very positive thus far.
Avantages
Web design templates, calendar function.
Inconvénients
Pricing options. Would rather have calendar view.
Réponse de Lodgify
Hi Dustin, thank you for your feedback. We're glad to hear you've had a great overall experience! Best wishes, The Lodgify Team
- Logiciel utilisé toutes les semaines pendant plus de deux ans
-
Provenance de l'avis
Have used Lodgify for a couple of years.
Assists with calendar for own holiday accommodation website.
Would recommend however is very clunky from admin side.
Like how colours of website can be changed in an instant.
Avantages
Guest friendly, website very smooth.
Like the website domain name also which helps with branding and marketing.
Inconvénients
Clunky from the admin side, difficult to view overall calendar.
Customer support - takes extended time for assistance as I reside in Australia.
Réponse de Lodgify
Hi Suzanne, thank you for taking the time to review Lodgify.
We're happy to hear that both yourself and your guests are pleased with your website and its functionality and that you would recommend our service to others.
Wishing you a full calendar of bookings for 2018! Kind regards, The Lodgify Team
-
Provenance de l'avis
good layout, functions in bookingsystem to be improved, not userfriendly
Changes in captions are not partially taken
Printouts from the booking system can not be printed readable
copy changes will not be accepted in part
Very circumstantial procedure for the entry of descriptions of objects, the ticking (incorrect translations into German, also in general: the german is miserable translated).
Problems with Segment.io feedback is not working
The entering of a security code at the end of the booking form is inconvenient for the user
In the first year after I iniciated my website the loading time for the site was too high, the result: I lost prospective customers.
Due to the fact that I am constantly staying in contact with you (with Naveen) and give useful tips to improve your usability, I would be delighted if you could repay me a discount for my current leas of DOR.com. Many thanks!
Elke
Réponse de Lodgify
ChatGPT said:
ChatGPT
Hi Elke,
Thank you for your detailed feedback. We’re sorry to hear about the challenges you've faced with the booking system and translations. Your insights are invaluable and help us improve our services.
We appreciate your ongoing communication and suggestions for usability improvements. I’ve shared your feedback with our team, and we will work on addressing these issues.
Regarding your request for a discount, I’ll ensure our team looks into this and gets back to you.
If you need further assistance or have more suggestions, please don’t hesitate to reach out.
Best wishes,
The Lodgify Team
- Secteur d'activité : Loisirs, voyage et tourisme
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
-
Provenance de l'avis
Best platform ever
We are able to keep all properties with their current availabilities in one place and we are able to manually ipload bookings.
Avantages
I love everything about this platform from uploading images to setting season rates.
Inconvénients
Would be great if one didn't have to publish after updating info rather automatic publish to be implemented.
Réponse de Lodgify
Hi Naeema,
Thanks so much for reviewing Lodgify. It's great to hear how happy you are with our software and its different features to help run your business.
Currently, you only need to publish when you change website design or content. When you update rates or availability, the changes show automatically. For the moment, if you have updated something other than website design/website content, you can ignore the warning message about unpublished changes. We apologize for any confusion we'e working on making this action clearer in our software!
Best wishes, the Lodgify Team
- Secteur d'activité : Hôtellerie
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé toutes les semaines pendant 1 à 5 mois
-
Provenance de l'avis
Lodgify makes it easy
Great so far!
Avantages
Lodgify is a great way to manage properties across platforms and they help you integrate every step of the way!
Inconvénients
My biggest frustration was been waiting for VRBO integration, but I believe that's a criticism of VRBO's process. I was prepared by Lodgify that there would be a wait. Thankfully, I can still run my business while I wait.
Réponse de Lodgify
Hi Shawna,
Thanks for your review. It's great to hear that you're loving Lodgify so far. We hope that the Vrbo integration will get sorted quickly.
Best Wishes,
The Lodgify Team
- Secteur d'activité : Marketing et publicité
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
-
Provenance de l'avis
Perfect
Avantages
Easy to use
Great interface
Very easy to learn
Inconvénients
Setup needs to be done by meeting but they are very helpful
Réponse de Lodgify
Hi Stefanos,
Thanks for your review. We are glad that you found an easy-to-use solution to managing your vacation rental with Lodgify.
Best Wishes,
The Lodgify Team
- Secteur d'activité : Immobilier
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
-
Provenance de l'avis
good customer support
Avantages
i was impressed with [SENSITIVE CONTENT] and the on boarding process
Inconvénients
n/a
Réponse de Lodgify
Hi Anthony,
Thanks for leaving us a review.
We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote.
We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.
Best wishes,
The Lodgify Team
- Secteur d'activité : Développement et commerce international
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
-
Provenance de l'avis
[SENSITIVE CONTENT] the Magnificent
Perfect.
Avantages
Patient and professional in every way. She onboarded beautifully.
Inconvénients
It's very, very complex. But ... it needs to be. Nothing else exists quite like it.
Réponse de Lodgify
Hi Anthony,
Thank you so much for the glowing review!
We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote.
Best wishes,
The Lodgify Team
- Logiciel utilisé toutes les semaines pendant 6 à 12 mois
-
Provenance de l'avis
Spectacular software website for vacation rentals
The best vacation website software I have used. Modern layout, easy of use and the website looks grest with lots of features and add-ons. You can also customise, give it a try you will not be disappointed.
Réponse de Lodgify
Thank you for taking the time to review your experience with Lodgify. We’re so pleased to hear you had such an easy time building your website. We’re also thrilled to know you are happy with our software overall! Best wishes, The Lodgify Team
- Secteur d'activité : Hôtellerie
- Taille de l'entreprise : Auto-entrepreneur
- Logiciel utilisé tous les jours pendant 1 à 5 mois
-
Provenance de l'avis
Responsive support team!!
Avantages
The software is pretty easy to use, once you get the hang of it. My favorite thing about this company is the amazing and awesome support team. When they say they will answer your question within 24 hours, they mean it! They not only answer the question, but provide additional information and Ideas!!! It’s like having a team of help cheering you on!!!
Inconvénients
I found a few of the editing tools a little frustrating at first, but I am not overly computer savvy. I just had to slow down a little.
Réponse de Lodgify
Hey, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Best wished, the Lodgify team
-
Provenance de l'avis
Poor service
I started out feeling really good about the decision to use lodgify but as time has gone on I'm thinking of moving to something else. The issues are related to frequent outages of the site with no explanation. I'm not sure they even monitor the systems. I put some free monitoring and it seems to go down at least once a week if not more. The other issue is they don't seem to do any real testing when the push updates. An example is this weekend the book now in the middle of the page stopped working. I've had a ticket open for 2 days with no response. I need a place that offers a real SLA.
Réponse de Lodgify
Hi Darl,
Thanks for your feedback and apologies for the inconvenience that you experienced. In terms of uptime, we aim for an availability of close to 100% and monitor our system 24/7. We do however carry out server maintenance work at certain points to ensure your website performs strongly at any time. This may lead to minimal and very short outages.
I'm glad to see that meanwhile you are in close touch with support to solve the issue concerning your website.
Finally we have launched several fully tested features and functions in the last few weeks that have undergone extensive beta-testing. I can promise you our full commitment while delivering new features and functionality with on-going improvements. If you have any questions I'm happy to schedule a call or simply get in touch anytime with our team.
Best regards,
Naveen
- Secteur d'activité : Hôtellerie
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
-
Provenance de l'avis
Easy to use and implemente
Avantages
Channel Manager, multi user account and PMS
Inconvénients
Few more API connections and more user/owner customization
Réponse de Lodgify
Hello Stefano,
Thank you for your review and for choosing Lodgify as your platform for managing your business. It's great to hear that you find it easy to use and that the Channel Manager, multi-user account, and PMS are helpful features. Your feedback about more API connections and user/owner customization is appreciated and will be considered for future improvements.
We're glad to have been recommended to you by a friend, and we hope to continue providing you with a great experience.
Best wishes,
The Lodgify Team.
- Logiciel utilisé toutes les semaines pendant plus d'un an
-
Provenance de l'avis
It's a great Saas product.
It's a good adjunct for online marketing.
Avantages
The best part of the product is the design of the website templates. The back end system is good but not great. Syncing the reservation calendar with airbnb and vrbo is great!
Inconvénients
Reservations Calendar is not particularly intuitive. The color of the calder on the website is confusing - white is booked and blue is available. Should be opposite a few people have been confused by this thinking we're booked when we're not.
Réponse de Lodgify
Hi Kirk, thanks for taking the time to review your Lodgify experience.
We're pleased to hear you're thrilled with your website design and our synchronization possibilities with external channels.
Your feedback is super important in helping us decide on new features and make improvements to our software in the future. We've shared your comments with the rest of the team. All the best, the Lodgify Team
- Secteur d'activité : Construction
- Taille de l'entreprise : 1 001–5 000 employés
- Logiciel utilisé toutes les semaines pendant plus d'un an
-
Provenance de l'avis
Gutes Gesamtpaket
ein gutes gesamtpaket mit verbesserungspotential
Avantages
das reservierungssystem und zahlungsmöglichkeiten
synchronisierung mit anderen plattformen
Inconvénients
die übersetzungen außerhalb der hauptsprachen sind schlecht oder funktionieren gar nicht (slowakisch)
die umsetzung der übersetzungen bei support dauert viel zu lang
Réponse de Lodgify
Hallo Peter, es freut uns sehr, dass Sie insgesamt eine gute Erfahrung gemacht haben! Vielen Dank, dass Sie sich die Zeit genommen haben, uns eine Bewertung zu hinterlassen. Unser Team freut sich, sie zu hören. Wir werden unser Produkt weiter verbessern. Mit freundlichen Grüßen Ihr Lodgify-Team
- Secteur d'activité : Hôtellerie
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
-
Provenance de l'avis
Rather good
A well designed product that enables rapid integration into the business. The software has a logical base and is well laid out. No coding is required so it is rather good for those of us that wish to develop the business not our coding skills.
Avantages
Ease of use, full billing and booking included
Inconvénients
group booking still not available
Réponse de Lodgify
Hi Alan,
Thank you for your feedback! We’re glad to hear that you find the software easy to use and well-designed.
We appreciate your note on group bookings. We’re always working to improve and expand our features, and your input helps us understand what’s important to our users. If you have any more suggestions or need assistance, please let us know!
Best regards,
The Lodgify Team
- Secteur d'activité : Santé, bien-être et fitness
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
-
Provenance de l'avis
First impressions
I’ve received prompt and useful support in setting up this management software. It’s been a learning curve, but I’ve felt guided and well informed along the way.
Avantages
I like this software is functional with other platforms, the value seems fair for service provided. They seem like A system/service that’s evolving and growing.
Inconvénients
I don’t love the host calendar view. I haven’t used it long enough yet to have more feedback.
Réponse de Lodgify
Hi Tracy,
Thank you for the honest and informative review. We're happy to hear you've found our software to be a competent solution for vacaction rental owners.
Best wishes,
The Lodgify Team
- Secteur d'activité : Design
- Taille de l'entreprise : Auto-entrepreneur
- Logiciel utilisé tous les jours pendant 1 à 5 mois
-
Provenance de l'avis
The overall experience is good, and to be a relatively new system/service is great hoenstely
A trustable booking system
Avantages
The simplification of everything and the seamless integration, everything is very well designed and well thought. Especially the booking system is one of the best for the market, great integration and great tools that make easier the interaction with customers and facilitates the communication and transactions.
Inconvénients
The lack of theme flexibility, and lack of some features on the themes. I think the thems should go a little bit further, you should try to find a way to emulate Wordpress on this that with plugins you can add stuff that those who don't know programming we can do it easily. Maybe reinforce widget offer.
Réponse de Lodgify
Dear Roberto,
It's good to know you are pleased with your website and booking system, and that it makes running your business that bit easier.
Thanks for the feedback about our templates. We are constantly working on improving our product so love to hear from our customers directly about how we can make it better. All the best, the Lodgify Team
- Secteur d'activité : Génie mécanique ou industriel
- Taille de l'entreprise : 1 001–5 000 employés
- Logiciel utilisé tous les jours pendant Essai gratuit
-
Provenance de l'avis
good software and active support team
Avantages
synchronization with other platforms, booking directly or from other websites.
Inconvénients
only a few brand name rental website are connected by API.
Réponse de Lodgify
Hi Bin,
Thank you for your kind words about our software and our team. We are constantly working ard to improve our integrations, so keep an eye out!
Kind Regards,
The Lodgify Team
- Secteur d'activité : Hôtellerie
- Taille de l'entreprise : Auto-entrepreneur
- Logiciel utilisé tous les jours pendant 6 à 12 mois
-
Provenance de l'avis
Lodgify has made it really easy for us to create a professional website and manage our bookings
Helped us to appear professional and thus give our clients confidence to book with us
Avantages
The channel manager, it makes managing bookings really simple. We can take instant bookings from lots of sites which really saves time.
Inconvénients
We only have 1 small apartment so the booking system can be a little complicated as we do not really need all the features.
Réponse de Lodgify
Hi Steve, thanks for reviewing your Lodgify experience. We're pleased you found creating your website easy and that the Channel Manager function helps saves you time when running your business.
It's great that your guests are booking directly with you! Wishing you the best for 2018, The Lodgify Team
- Secteur d'activité : Immobilier
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
-
Provenance de l'avis
.
Seguimos implementando
Avantages
Integración de canales. Con el tiempo nos debe de facilitar todo
Inconvénients
La asistencia al cliente. No existe atención inmediata como en otras plataformas
Réponse de Lodgify
Hola Miguel Ángel,
Sentimos que no estés del todo satisfecho con nuestra asistencia al cliente. Por favor, siéntete libre de contactar a este correo ([email protected]) y haremos todo lo posible por enmendar el problema.
Un saludo,
El equipo de Lodgify
- Secteur d'activité : Hôtellerie
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
-
Provenance de l'avis
Review
I like the funcionality of Lodgify, and the customer service is prompt and courteous and fixes 90% of the issues. The web builder needs A LOT of work. The app could be much more powerful too.
Avantages
Quick, helpful customer service. The software completes the most important task which is managing the various OTAs
Inconvénients
Very noticeable that you are a startup and have many bugs to work out
Réponse de Lodgify
Hi Thomas, thank you for leaving an honest review. We're committed to involving our users in building our product roadmap. Let us know which features you're missing or bugs that you've noticed and we'll get in touch about the options.
- Secteur d'activité : Hôtellerie
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé Autre pendant 6 à 12 mois
-
Provenance de l'avis
Worst product ever - you will NEVER get paid!
Extremely poor.
Avantages
Literally nothing. The entire product from top to bottom is horrible.
Inconvénients
It isn't intuitive. The website you create is extremely limited. The channel manager falsely blocks dates and a cyclic loop that you can't stop. The customer support is abysmal. And worst of all, it is a PAIN to actually every get paid. I have been trying to get paid for 6 MONTHS and haven't actually received a cent for the vacation rental that was booked.
Réponse de Lodgify
Hey Katherine, we always aim to deliver a great experience. We are gutted when we miss the mark! Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn't happen again. We'd like the opportunity to investigate your feedback further. Please reach out to me at your leisure so we can make it right: [email protected].
- Secteur d'activité : Rédaction et correction
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
-
Provenance de l'avis
Onboarding Help was Stellar
There is a lot to absorb and use with Lodgify but [SENSITIVE CONTENT] did an outstanding job explaining and prioritizing the benefits of relevant features. I was set to go in very little time.
Avantages
The product saves us time with our vacation rental property
Inconvénients
Nothing so far other than being a bit over whelmed with all that the platform had to offer.
Réponse de Lodgify
Hey Christopher,
Thank you so much for the glowing review! We're happy to hear such good words about our software. We work very hard to make sure all our customers are satisfied with it, so this only reinforces our commitment to that goal.
Best wishes,
The Lodgify Team
