Lodgify

Hey, thanks for your kind feedback about our software! We're so happy that our software allows you to be more independent by creating your own vacation rental website. We appreciate your feedback on localizing content in other languages. However, although our help center is in English, our support agents and blogs are fluent in Spanish, French, Italian and German. Please do not hesitate to get in touch if you need anything.

Hi Otto, thank you for your review of Lodgify. We're so happy to hear you are pleased with the value for money, functionality and reliability of our software.

We are always working on new channel integrations and ways to improve our software. Your comments will be fed back to the team to bear in mind for future releases. Kind regards, the Lodgify Team

Hi and thanks for reviewing Lodgify! We're happy to hear you had an easy time setting up your website and that our customer service team were on hand to help with any doubts.

If you still have questions regarding the calendar, please contact [email protected] and we'll be happy to look into your query.

Thanks for choosing our software! Kind regards, the Lodgify Team

Hi Erika, thank you for your review! We are thrilled to hear that you were satisfied with our customer service and software quality. We will use your feedback to continue improving. Best wishes, the Lodgify Team

Hello David,
Thank you for sharing your positive experience with our onboarding team. It's great to hear that they could help you set up Lodgify for your business and that your overall experience has been good. I wish you all the best in your new career, and please don't hesitate to reach out to Lodgify support if you need any further assistance.

Best wishes,
The Lodgify Team

Hi David,

Thank you for taking the time to review your Lodgify experience. We're very pleased to hear you had an easy time building your website and taking online payments, and that you're happy with the service from our tech support team.

Regarding the damage deposits, you have the possibility to reword "Miscellaneous charges" to "Refundable damage deposit" to make this clearer for your guests. In case you'd like to collect the damage deposit in cash on arrival, you can also use the standard damage deposit functionality.

Thanks again for your continued support and helping our software to grow! Best wishes, The Lodgify Team

Hi Linda, thank you for taking the time to review your experience with Lodgify. We're happy to hear you are pleased with the value for money, as well as the overall look and feel of your website and its online booking capability.

We're glad to have been able to resolve your doubts regarding guest reviews and manual payments via email with the help of a short tutorial. All our websites adhere to search engine guidelines, and further information about SEO can be found in our webinars, across our blog and in our free eBooks.

Thanks again for your kind words and loyalty to Lodgify, Linda! Best wishes, The Lodgify Team

Hi Britnie,

Thank you so much for the glowing review!

We're exceedingy happy to hear such good words about our software.

We work very hard to make sure all our customers are satisfied with it, so this only reinforces our commitment to that goal.

Best wishes,
The Lodgify Team

Hi David,

It is wonderful to hear your positive experience with Lodgify, and thank you so much for your kind words about our software. We'll continue to improve our product to maintain our position as the best solution out there for vacation rental owners.

Best Wishes,
The Lodgify Team

Hello Keith,
Thank you for sharing your positive experience using Lodgify! We're thrilled to hear that you have had an excellent experience with our customer service and setup team and that everything has been seamless for you. If you have any questions or feedback in the future, please don't hesitate to reach out to our support team. We're here to help!

Best wishes,
The Lodgify Team.

Hi Gerard, thanks so much for the glowing review about your experience using Lodgify. We're thrilled to hear you're not only pleased with the software, but also that you find it easy to use and that our support agents have been able to guide you in the process. It's great that Lodgify has helped you to organize your rentals and earn more income! Thank you for being loyal to our software ¿ we're always working on new features, so watch out for updates on our blog. Best wishes, The Lodgify Team

Hi Andrea, thanks for leaving us such a wonderful five-star review!

It's fantastic to hear you are so pleased with our smooth Airbnb integration and our support team.

Thank you for the feedback regarding calendar import from HomeAway. We will share this with the wider team to keep in mind for future updates to our software.

Thanks for supporting Lodgify! All the best, the Lodgify Team

Hi Kathy,

Thank you so much for the glowing review.

We're happy to hear such good words about our software and onboarding experience. We work very hard to make sure all our customers are satisfied with them!

Best wishes,
The Lodgify Team

Hello Shelley,

Thank you for your feedback. We're glad to hear you've had a great overall experience! We work very hard to make sure all our customers are satisfied with it, so this only reinforces our commitment to that goal.

Best wishes,
The Lodgify Team

HiKyron,

Thank you for sharing your experience with us! We're glad to hear that you appreciate the flexibility of linking calendars, updating your site design, and adding interactive features. It's also wonderful to know that our team has been helpful in translating your site into other languages.

We appreciate your feedback on the calendar readability and are working to improve it. Your confidence in us means a lot, and we're committed to continuing to meet your needs.

Best wishes,
The Lodgify Team

Hi Dana,

Thank you for your feedback. We're glad to hear you're overall satisfied with Lodgify!

Best wishes,
The Lodgify Team

Hi Elliot,
Thanks for your wonderful feedback. We're so pleased you finally found an easy-to-use solution with Lodgify, and Ysabella was able to answer all your questions and doubts. However, we apologize that you had difficulty adding a new listing. We'd like the opportunity to investigate your feedback further. Please reach out to me at your leisure so we can make it right: [email protected].

Best wishes,
The Lodgify Team.

Dear Mark, thank you for your review of Lodgify. We're happy to hear you're pleased with our quality, ease of use and the great value for money!

We're glad you have resolved any issues of double bookings with our channel manager. Thanks again for your continued support! Best wishes, The Lodgify Team

Hi Scott, we're so happy that you're enjoying our product. It's true that we are constantly growing and expanding so we appreciate your feedback. We're committed to involving our users in building our product roadmap. Let us know more about which features you're missing, and we'll get in touch about the options. -The Lodgify Team

Hi Ben,

Thanks so much for your review. It's great to hear that you're liking Lodgify so far.

Best Wishes,
The Lodgify Team

Hello Clifton,

Thank you so much for your kind feedback we really appreciate it. We're glad you found our software easy to use and that it's already saving you a lot of time. We will continue to improve our product to create more value for our customers. Thanks again for your kind words.

Best Wishes,
The Lodgify Team

Dear Bruce, thank you for your great review of Lodgify. We're happy to hear you are pleased with your website and its functionality.

We appreciate your feedback regarding importing guest reviews and it has been shared with the wider team to keep in mind for future improvements to our software. Best wishes, the Lodgify Team

Hello Adam,
Thank you for taking the time to share your experience with us. We are glad you had a positive onboarding experience with Sara and appreciate your feedback on our message integration and interface.

Regarding the slow customer service and bugs, please know that we take these concerns seriously and are constantly working to improve our platform and service. We apologize for any inconvenience caused and are here to support you in any way we can.

Thank you for your continued support, and we hope your investment in Lodgify will be worth it in the long run.

Best wishes,
The Lodgify Team

Hi Nicolas, thanks for taking the time to review Lodgify.

We're pleased you are happy with our software overall and it's proven to be good value for money.

Your feedback is highly important to us and will be shared with the wider team. We are always working on improving our service and a mobile app and other payment gateways are definitely in the pipeline for the future. Keep an eye on our blog and our email correspondence with you for updates! All the best, the Lodgify team

Hi Julie Colleen, thanks for taking the time to review Lodgify.

We're happy to hear creating your website was a user-friendly and easy process, and that when you got stuck our customer support team were on-hand to help.

We are always working to improve our features and connections so we really value your feedback. We do provide detailed guides on how to connect in our Help Center (https://help.lodgify.com/hc/en-us/articles/360002880693-Connect-Lodgify-to-external-booking-channels) and for any doubts, you can always contact our dedicated Connectivity support team through the contact form.

Best wishes, the Lodgify Team

Hi Gil,
Thanks for your wonderful feedback. We're so pleased you finally found an easy-to-use solution with Lodgify and now have your website fully up and running. We're absolutely thrilled you felt supported throughout the entire process and that both our sales and support teams have been able to answer all your questions and doubts.
About the issues with some messages not showing up, we recommend reaching us anytime at [email protected] to investigate further.

Best wishes,
The Lodgify Team.

Hi Greg,

Thanks for leaving us such a wonderful review!

We are very glad to hear that Lodgify is already helping you manage your business; it's reviews like yours that motivate us to improve our software every day.

We're also thrilled to learn that other vacation rental owners are so keen on recommending our product. That must mean we're doing something well!

Thanks again for your kind words!

Best,
The Lodgify Team

Hi David, thank you for reviewing Lodgify. It's great to hear you are pleased with your centralized reservation system and calendar, and that our support team have been able to assist you with any doubts.

We are always working on new integrations to make property owners' lives that extra bit easier. We're looking forward to sharing these with you soon. Best wishes, the Lodgify Team

Hi Danielle, we're sorry to hear you had such a frustrating experience, but we really appreciate you bringing this issue to our attention. We set a high standard for ourselves, and we're so sorry to hear this was not met in your interaction with our business. We'd like the opportunity to investigate your feedback further. Please reach out to me at your leisure so we can make it right: [email protected].

Hello Don,
Thank you so much for the glowing review! We're happy to hear such good words about our onboarding team. We work very hard to make sure all our customers are satisfied with it, so this only reinforces our commitment to that goal.

Best wishes,
The Lodgify Team

Hi Jimmy,

Thank you for the kind words about our software and our team. We're glad to hear you've had a great overall experience!

All the best,
The Lodgify Team

Hello Celli,
Thank you for your review! We're happy to hear that you found the onboarding helpful.

As for your feedback on wanting more 1:1 assistance as you continue to explore and tinker with the software, we understand entirely. Our team is always here to help and provide guidance. We have free onboarding widget on the dashboard, feel free to reach out to our support team for any questions you might have.

We are happy to schedule follow-up sessions to ensure that you are getting the most out of Lodgify.

Best wishes,
The Lodgify Team.

Hi Sascha, thank you for taking the time to leave a review! We're thrilled to hear that you're enjoying our channel manager. Regarding the difficulties you are facing, you may reach us anytime at [email protected]. Best, the Lodgify Team

Hi Tannie,

Thank you for taking the time to leave us a review. We hope you are having an excellent start to your Lodgify journey.

Best Wishes,
The Lodgify Team

Hello Mary,
Thank you for taking the time to review your experience with Lodgify. We're so pleased to hear you had such an easy time building your website. We're also thrilled you are happy with our software and support team.

Best wishes,
The Lodgify Team

Hello Johnny,
Thank you for sharing your experience with Lodgify. We're glad to hear that you found the software easy to use and had a positive experience with customer support.

If you have any questions or concerns in the future, don't hesitate to reach out to Lodgify's support team. We are always available to assist you.

Best wishes,
The Lodgify Team.

Hey David, we're sorry to hear you had such a frustrating experience, but we really appreciate you bringing this issue to our attention. We pride ourselves on our product and the high quality standards we maintain, and would like to make things right. We'd like the opportunity to investigate your feedback further. Please reach out to us at your leisure so we can make it right.

Hola Agustín,

Muchas gracias por tu reseña. ¡Nos alegra leer que estás satisfecho con nuestro software y nuestra atención al cliente!

Un saludo,
El equipo de Lodgify

Hi Jim,

Thank you for your feedback. We're glad to hear you've had a great overall experience!

Best,
The Lodgify Team

Hey Kyle,

Thanks for the kind feedback!

We are thrilled that you had a great overall experience and found the onboarding helpful; our staff will definitely be happy to hear it!

Best wishes,
The Lodgify Team

Hello Angel,

Thank you for taking the time to share your feedback with us. We are glad to hear that you find our calendar to be a positive feature.

We understand that the lack of accounting options and the frequent emails may be frustrating, and we are working to improve these areas in the future. Regarding the inbox, we will consider your feedback as we strive to make the platform more visually friendly.

If you have any further suggestions or need assistance with anything, please don't hesitate to reach out to our support team.

Best wishes,
The Lodgify Team.

Hey Anne,

Thank you for your feedback. We're so pleased you found an easy-to-use solution with Lodgify and now have your website fully up and running. We're absolutely thrilled you felt supported throughout the entire process and that both our sales and support teams have been able to answer all your questions and doubts.

Best wishes,
The Lodgify Team

Dear Albert, Thanks for your kind feedback about our software and services. We're so pleased that even after over two years, your business still directly benefits from the regular updates we carry out. Thank you for remaining a loyal Lodgify user, we¿ll keep working hard to be the best solution out there for vacation rental owners. Best wishes, The Lodgify Team

Hi Jim! At Lodgify, we pride ourselves on our excellent customer service, so I am disappointed that you have not received the care and assistance I would expect. Thank you for bringing it to our attention.

Hello Scott,
Thank you for sharing your positive experience with Lodgify! We are glad to hear that our software has met your needs for a direct booking platform, and that you have had an excellent customer support experience throughout the setup process. If you have any questions or concerns, please do not hesitate to contact our support team for assistance.

Best wishes,
The Lodgify Team

Hi and thanks for your knockout review of Lodgify!

We're pleased to hear that even in the early stages, our software is super easy to manage and get to grips with.

If you have any questions at all about functionality, don't forget we have an expert support team on hand to assist you with your queries. Just reach out to [email protected] with your questions.

Best, the Lodgify Team

Hi Cheryl,

Thank you so much for your kind words about our software and our team. We are happy we can help you save time and energy with our channel management feature. Thanks again for your wonderful review.

Kind Regards,
The Lodgify Team

Hi Dimitris,

Thank you for your feedback. We're glad to hear you've had a great overall experience!

Best wishes,
The Lodgify Team

Hello Taj,
Thank you for your feedback. We're glad to hear you've had a great overall experience! If you have any issues while learning our software, please don't hesitate to contact us.

Best wishes,
The Lodgify Team