Textmagic

Avantages

Textmagic has been integral in communicating important information to our clients. It allows us to send out reminders, information, review requests, and pictures to our clients following a training session. The cut and paste feature for numbers we are sending to is priceless. The customer service I receive from Textmagic is excellent.

Inconvénients

We are thinking about starting to use Textmagic for SMS marketing to large lists of clients; however, we are struggling with the cost structure Textmagic has in place. At this point, it is looking like Textmagic is going to be a bit to pricey for us to use them at this point for this purpose. There are competitors out there charging less for a comparable product in this capacity.

Avantages

I love that I can use it from a PC or from an app on my phone. I like that I can pay as I go instead of having to pay for subscription. That makes cost for my very small business controllable since I only pay for what I actually use.

Inconvénients

Sometimes the app can be a little buggy and slow to update sending info. It also often rearranges my imported contact list (which is alphabetized) and puts the new contact list in a rather random order. Not a big deal since I don't usually need to text individuals, but when I do, it's an extra step to have to search.

Avantages

Textmagic makes communication with our clients so easy. Sometimes our neighbors prefer text communication over email or phone calls. We can quickly log in and send them messages including hyperlinks to resources. Our organization also uses Textmagic for an occasional "mass blast" of information, usually when an event is canceled due to weather.

Inconvénients

It's not necessarily a 'con' but when typing a message it shows how many 'parts' it's using. Clear information about what exactly this means, if it affects cost, and how it would appear on a client's phone would be helpful.

Alternatives envisagées 

Pourquoi passer à Textmagic

Avantages

I like that I have a central place to message my customers on an individual basis, with a well designed platform where I can keep track of individual conversions. A lot of competing services required that I link to them via APIs, where I just wanted a direct solution.

Inconvénients

I would prefer if we could purchase packs or plans rather than paying per message.

Avantages

We love that everyone on our team can use the same account which makes it very convenient for us all to stay informed with outgoing and incoming messages. We also love that texts can be scheduled in advance.

Inconvénients

It is still very glitchy and the program needs to be refreshed a lot for it to update. There is not an option to have an automated greeting when someone tries to call the number.

Avantages

It was easy to use, set up and pull reports

Inconvénients

Could use some upgrades to the website, billed wrong card once.

Alternatives envisagées 

Pourquoi passer à Textmagic

Avantages

It performs its basic functions somewhat properly.

Inconvénients

How does a site primarily functioning as a text messaging service crash and glitch regularly? This site's interface is clumsy and dated. I suggest using other apps and compare it to yours.

Avantages

There are a lot of offerings out there now for SMS texting with a phone number that can also be called and received on your cell phone with your app. I have tried a few and looked at several others. My needs are simple and I don't want to be locked into paying a monthly fee that is many times my usage needs and with a lot of features I don't need. I have found Textmagic to be nearly perfect for my needs. It is reliable and easy to use and for me the pay-as-you-text model has been perfect as my needs vary from month to month. I highly recommend this product!

Inconvénients

You used to be able to set up a group and send a group text, say to a group of past customers in your contacts that you want to give a special offer to. However, this feature was removed in the latest version. I really want that feature back. Other than that, I think this is a great product.

Avantages

The interface is great, have made some great updates which have made it even easier to use

Inconvénients

Often have messages that don't get delivered and there's no way to know or check. Makes it very difficult to use for business communications. Support had no interest in helping, just gave me unrealistic requirements to be able to even look into it.

Avantages

It's definitely user friendly and I also am a huge fan of the scheduled messages. I also like the addition of users under one account and it will show the name of who sent the message which is helpful when communicating with clients.

Inconvénients

I would say the only con is the character limit. I find that when sending mass messages we typically need a higher character limit. We wouldn't even mind paying more. It can be an annoyance.

Avantages

The convenience of the APP. We use this app every day. It is reliable and easy to use.

Inconvénients

The time that a notification is received if the text was rejected or failed.

Avantages

lots of families don't have minutes but can text

Inconvénients

can't seem to delete a contact proper they still show up

Avantages

Straightforward, ability to:
import contacts (or add 1 at a time), personalize texts with data from import/entry (like first name,
receive responses and respond from my phone or computer (no additional app required),
Schedule texts to get maximum reads,
keep history,
See contact name in responses if loaded with data.
Huge timesaver with personal feel of texting 1 on 1. Handles all the unsubscribe info for me.

Inconvénients

The price just went up And I don’t particularly like paying the new monthly fee for the standard phone number - I liked the cheaper better, but it’s still worth the price for me.

Avantages

Simple-to-use with both classic and modern mode, has everything you need, competitive price, easy to use and everything is organized.

Inconvénients

Nothing. It's perfect. All works brilliantly.

Avantages

Love the ease of using it. I am only a very small business (dog training school), but have found this product fantastic for informing clients of upcoming classes and more.

Inconvénients

Nothing, have no complaints about this software

Avantages

I represent the trucking industry and that requires frequent interactions with truckers. I also represent a lot of young drivers. A lot of truckers and young drivers don't like to use emails. They prefer to text. As I did not wish to use my personal cell phone to conduct business, Textmagic was the perfect solution. Increased communication results in more business.

Often I merely need to provide a client with my email address. Rather than spell it out over the phone I can just text it to the client. This is a more accurate way to communicate an email address and again, that facilitates business

Inconvénients

I cannot think of anything about Textmagic that I don't like.

Avantages

Easy to use interface, I set up my texts to be sent at certain times and let text magic do the rest.

Inconvénients

I don’t like the iOS app always asking me to enter password after so many logins. Then requiring a text code validation. I’d rather it integrate with Face ID.

Avantages

It's so easy to connect with online clients through a business text number - Textmagic makes it idiot-proof to get your business set up and sales templates in going!

Inconvénients

I wish it was back to the lower threshold of $10 before refills (or that they had that option) for low-use accounts. In between launches, I often don't need a lot of texting capacity for follow-ups.

Avantages

At first it seemed stable and easy to use, however it now does not feel that way.

Inconvénients

constant instability and very delayed messages, sometimes messages do not reach the recipients until it is too late, often 24-48 hours later

Avantages

Everything works seamlessly. It's fast and easy to program on a per need basis.

Inconvénients

Occasionally when I open it, it opens requiring a Google sign in as opposed to the direct Text Magic sign in.

Avantages

Have used Text Magic for our MFA SMS service for more then 5 years

Inconvénients

Textmagic has lost its reliblity which we got three years ago

Avantages

User-friendly. We don't have a need to use Textmagic too often so it's nice to be able to pick it up and easily set up our messages to send.
Being able to set up different groups - we can sort our staff by site for messaging.

Inconvénients

Can't say there is anything I like least. I did have a problem getting a message to send but found out it was due to a setting on my phone.

Avantages

What I liked the most about TextMagic is that it was easy to use.

Inconvénients

The things I liked the least about TextMagic is that it costs a lot extra to add emojis to text. It's very helpful to add character and emotion.

Avantages

Textmagic is a fantastic solution for organizations on a small budget. And it's really easy to set up and use - very intuitive!

Inconvénients

We weren't able to integrate it with Woo Commerce or Mailchimp, which limits how much we use it.

Avantages

The app and ability for students to text me without having to use my personal number.

Inconvénients

Setting away messages and importing groups could be easier

Avantages

The ability to schedule messages at times we need them to be sent and the templates messages we can create and also sending multiple messages to numbers if needed and the alerts we receive when we get a reply.

Inconvénients

no cons at all is something we will be using for a long time.

Avantages

It's easy to use. I have multiple groups set up so that I can communicate with specific groups of people instantaneously.

Inconvénients

Nothing. I can't think of any improvements.

Avantages

Have been using this messaging system for a while and found it to be user friendly.

Inconvénients

Shared lists can't be amended by other administrators.

Avantages

very user friendly. it allows you to create your own text as it suits your needs and you can save your text as template therefore you don't need to be writing all the time

Inconvénients

It takes less that a second to sent and will also send you a report if the message is delivered or failed

Avantages

I type much faster on my computer than I do my phone, so this is the perfect app for my needs.

Inconvénients

There isn't anything I don't like about this product.

Avantages

Nothing in particular, Just need to work with it.

Inconvénients

Missing search function in chats. Lazy support.

Avantages

This is a much much more fairly priced tool than other similar tools, especially for smaller businesses who might not want to or need to send 10,000 texts a day.

Inconvénients

Please develop the whatsapp integration! People are so much more forgiving of business reach outs, even warm calls, when it's in whatsapp and they're not mistaking it for a text from their mom or whatever.

Avantages

Es una excelente herramienta, es intuitiva y su interfas grafica es muy buena, en si es un aplicativo muy completo.

Inconvénients

hasta el dia que no he encontrado ninguna falla.

Avantages

It's really simple to set up your texts.

Inconvénients

We had several time-sensitive texts to go out, they would be sent at bizarre times and were not reliable. We closed our account after 1 week because it was not reliable.

Avantages

It's a quick and easy way to reach out to our clients.

Inconvénients

It would be nice to more more pricing options.

Avantages

Ease of use, very easy to send out Collection SMS to clients and they can respond too

Inconvénients

Nothing, I have to say that our experience has been great

Avantages

Programa que te permite el envío de sms. Buena alternativa al envío por móvil. Muy útil y ahorra mucho tiempo.

Inconvénients

A veces el envío tarda más de lo normal, pero soño en momentos puntuales.

Avantages

We have used textmagic for number of years, and find it to be an indispensable part of our business. I personally shopped around a number of different text messaging providers, but none of them has come close to the wonderful user-friendly textmagic control panel and android app (so important to be able to stay in touch with customers when I have my phone with me out of the office, the textmagic; the android app keeps getting better and better). The chat history feature remembers all conversations with the particular client, so gives easy visual context to ongoing texting with that person. The templates feature is extremely valuable in my situation, and I have almost 100 different boilerplate customer replies created over the years and textmagic. Unbelievably useful and time-saving everyday.

Inconvénients

The incoming text message notifications do work perfectly on the android app on my phone. And frankly that is what I mainly rely on. It seems the textmagic has an ongoing challenge allow audible and pop-up notifications to display reliably Windows 10 desktop PCs, however. I understand that this is not really in their control beyond a certain point, and there technical support people and developers have been more than generous with their time to explain to me how they are constantly seeking to overcome the limitations that Microsoft places on any application. So there technical support and developers get 10 stars in my book, and I hope that Microsoft stops tinkering with Windows to mess up otherwise great applications like textmagic.

Avantages

Ease of setting up and using templates!!

Inconvénients

Unnecessary feature - The email notifications that someone unsubscribed to your messages. If I get a text that says "STOP" from the person sending it, then I don't need an email telling me that they sent a message saying STOP. It's redundant & unnecessary.

Necessary/needed feature - You really need to develop an email notification when a text message is undelivered. I've sent several messages that were undelivered and I only discovered that they weren't delivered when I checked my history for a completely different message.

Avantages

When it worked, it was acceptable. The interface is easy to use.

Inconvénients

It did not accurately tell me if messages were delivered or not. Sometimes entire batches of messaged were not delivered. You cannot receive picture messages, and the service does not notify sender that their message was not supported.

Avantages

TextMagic happened to be our first dive into targeted SMS marketing some six months ago, and we have remained with it since. Although SMS marketing doesn't offer immediate feedback in terms of reach like other platforms do, we have seen a significant increase in both new and returning clients over the course of using their services.

It turns out SMS is a far more feasible avenue for marketing than we expected, as social media itself is overly saturated, and e-mail inboxes are far too cluttered and chaotic in general for there to be any hope of a marketing email making it to a client.

Inconvénients

There isn't much to say in terms of cons, as TextMagic offers every tool necessary to generate (as well as gauge and manage) interest via text messaging.

Avantages

I appreciate the pay-as-you-go option and not having to be locked into a contract. Our company is changing systems, so the no-contract option is best for our current situation. The customized templates making sending text messages so easy. The Block feature is comforting that we won't accidentally text a customer who stated did not want to receive text messages. I really love the Scheduled Text feature. This allows me to prepare the list of texts early in the AM and have them delivered after a certain time or divide the customer messages in spurts instead of all at once. I also like to see the text replies right in Text Magic.

Inconvénients

This isn't necessarily a con because I don't know if it's possible, but I wonder if TextMagic can be integrated with the new account system that we get next year and automatically send text messages under defined account conditions.

I would like for a customer to be able to reply to a message "stop" or something and that number be added automatically to the Blocked list.

Is TextMagic going to incorporate mass Email one day?

Avantages

I really like the mass messaging and the multiple languages.

Inconvénients

There is nothing we have found to dislike on this. It is wonderful.

Avantages

The customer service is excellent. I don't recall the woman's name, but it was the best customer service I have ever received for any product, in a literal life or death situation.

Inconvénients

I couldn't tell at first glance, by looking at the website, if it was ready for enterprise solutions or not

Avantages

I love the fact that their SMS delivery rate are almost at 100%. The SMS length calculator is very useful and helps in saving costs. Their pre-build SMS templates are very useful and helps save time and copy-writing efforts. Best of all, the multiple numbers from which the SMS can be sent, if not the most sought Custom Sender ID, for optimal branding.

Inconvénients

I would appreciate that the prices get lower, or packs for unlimited SMS's for a day for example, were available.

Avantages

The software is super helpful and easy to use. It sends texts very quick and lets you know if it was delivered and received. It's much easier then picking up the phone to call someone for a simple issue. It is also very affordable.

Inconvénients

It's difficult to print an entire text conversation. It would be easier if when you hit print on the browser it printed the whole screen. Instead it jumbles up the text and you can't see the whole thing. (I use Google Chrome) I usually screen shot the page and print it in word, which makes it very tiny. Same thing for individual texts, you have to download them to print. Just an extra step, but could be easier.

Avantages

Not very tech savvy, but text magic was extremely easy to use, and what I didn't know or understand is explained within the program. Anytime I needed help, customer service responds immediately! Great service, great program for our research needs!

Inconvénients

Not a thing! Very happy with the program...

Avantages

We found it very easy to set up setting SMS by email from our workshop management software.

Inconvénients

Nothing so far. Everything just works fine.

Avantages

Easy setup, fair pricing , reliable for business environments, instant support, didn't encounter any downtime the last 5 years

Inconvénients

It would be better if they where better known in Europe, than it would be easier to recommend it to our customers.
For the rest not a single thing. It does what it has to do without unneccesary options.

Avantages

The backend is easy to use and intuitive and it was a breeze to set up our texts, lists, and contacts.

Inconvénients

The one thing I wish it did and have confirmed with their support team that it doesn't is to run campaigns for weekdays only, omitting the weekends.

Alternatives envisagées 

Pourquoi passer à Textmagic