Textmagic

Avantages

In an age where emails often vanish into the void, TextMagic has provided an invaluable service. It bridges the gap between businesses and their clientele, ensuring that every reservation confirmation is not merely sent but also received and acknowledged. This is not just a service; it's peace of mind. TextMagic, for elevating the standard of customer communication. In a marketplace often fraught with complexities and hidden costs, TextMagic stands as a paragon of simplicity and value. The payment system functions with admirable efficiency, the pricing structure is commendably fair, and the user interface is crafted for intuitive navigation. Coupled with exhaustive documentation and the availability of APIs, it becomes more than a service—it becomes an indispensable asset. In sum, it leaves nothing to be desired and everything to be admired.

Inconvénients

Haven't experienced any issues or anything disappointing yet. All campaigns sent SMS to everyone. Customer service was prompt to respond in my experience so far.

Avantages

I enjoy the ease of use of Textmagic. It works perfectly to send messages to individuals as well as groups. The sidebar menu has an easy-to-read layout and is very easy to navigate. I can quickly glance and select which tab I need from the compose tab, the messenger tab, and more. I can quickly assign chats to other users to help keep them organized as well as pin top conversations, and filter by a number of parameters. Unread messages are designated with a red icon which helps me notice them quickly to reduce my customer response time.

Inconvénients

I don't like that's not available everywhere geographically in the US; it seems their service area may be limited to large cities or certain areas.

Avantages

once you get into it, textmagic is pretty intuitive to use. the text scheduling, two way messaging, and mass text functions are extremely useful, especially if you are a busy person.

Inconvénients

I feel almost as if they are still developing the entire site, messages get lost or delivered wrong. my interface with show messages in the wrong order. Sometimes the site just wont even let me in because the "checking if you are a human" or two factor authentication wont load.

Avantages

I like the pay as you go feature, the ease of use, the process to get approved was easy and straight forward. The tasks feature is very helpful, as well as list building and contact crm. I am very excited for the new features that are being released as well.

Inconvénients

I wish there were more integrations with other CRM and business software. I know there are some on Make.com, but I have just had some trouble creating automations.

Alternatives envisagées 

Pourquoi passer à Textmagic

Avantages

Textmagic makes communication with our clients so easy. Sometimes our neighbors prefer text communication over email or phone calls. We can quickly log in and send them messages including hyperlinks to resources. Our organization also uses Textmagic for an occasional "mass blast" of information, usually when an event is canceled due to weather.

Inconvénients

It's not necessarily a 'con' but when typing a message it shows how many 'parts' it's using. Clear information about what exactly this means, if it affects cost, and how it would appear on a client's phone would be helpful.

Alternatives envisagées 

Pourquoi passer à Textmagic

Avantages

It was easy to use, set up and pull reports

Inconvénients

Could use some upgrades to the website, billed wrong card once.

Alternatives envisagées 

Pourquoi passer à Textmagic

Avantages

It's definitely user friendly and I also am a huge fan of the scheduled messages. I also like the addition of users under one account and it will show the name of who sent the message which is helpful when communicating with clients.

Inconvénients

I would say the only con is the character limit. I find that when sending mass messages we typically need a higher character limit. We wouldn't even mind paying more. It can be an annoyance.

Avantages

The convenience of the APP. We use this app every day. It is reliable and easy to use.

Inconvénients

The time that a notification is received if the text was rejected or failed.

Avantages

We love that everyone on our team can use the same account which makes it very convenient for us all to stay informed with outgoing and incoming messages. We also love that texts can be scheduled in advance.

Inconvénients

It is still very glitchy and the program needs to be refreshed a lot for it to update. There is not an option to have an automated greeting when someone tries to call the number.

Avantages

User-friendly. We don't have a need to use Textmagic too often so it's nice to be able to pick it up and easily set up our messages to send.
Being able to set up different groups - we can sort our staff by site for messaging.

Inconvénients

Can't say there is anything I like least. I did have a problem getting a message to send but found out it was due to a setting on my phone.

Avantages

Keeping historical Texting logs, scheduling texts, for future dates

Inconvénients

My local number I utilized is no longer supported

Avantages

Everything works seamlessly. It's fast and easy to program on a per need basis.

Inconvénients

Occasionally when I open it, it opens requiring a Google sign in as opposed to the direct Text Magic sign in.

Avantages

The app and ability for students to text me without having to use my personal number.

Inconvénients

Setting away messages and importing groups could be easier

Avantages

I like the mobile marketing features
It comes with amazing SMS Marketing and SMS survey capabilities

Inconvénients

With Textmagic. we have had it easy handling SMS Marketing. No issues.

Avantages

cheap price, unlimited calls . support does respond fairly quickly

Inconvénients

buggy - dials the last number even when i'm trying to call a new number. and i can't lookup contacts by name i have to input the number to dial manually and type it in each time on my iphone 12 pro max. awful

Avantages

This is a much much more fairly priced tool than other similar tools, especially for smaller businesses who might not want to or need to send 10,000 texts a day.

Inconvénients

Please develop the whatsapp integration! People are so much more forgiving of business reach outs, even warm calls, when it's in whatsapp and they're not mistaking it for a text from their mom or whatever.

Avantages

It's a quick and easy way to reach out to our clients.

Inconvénients

It would be nice to more more pricing options.

Avantages

It's great when it delivers messages. But as of late the messages have not gone through. Please make necessary changes and updates.

Inconvénients

Our members do not receive our messages. When they do they don't get them until days later. This is not functional for our business, and causes confusion/delays in appointment reminders

Avantages

It enables me to contact my customers in a professional manner, with my business name at the top of each text, and for a very small financial outlay.

Inconvénients

There are no features that I don't like.

Avantages

Easy to use. Responsive customer support.

Inconvénients

No problems at this point so no comments here.

Avantages

Ease of use with many features to suit your needs.

Inconvénients

We like all the features. There is nothing that we need to add.

Avantages

Ease of setting up and using templates!!

Inconvénients

Unnecessary feature - The email notifications that someone unsubscribed to your messages. If I get a text that says "STOP" from the person sending it, then I don't need an email telling me that they sent a message saying STOP. It's redundant & unnecessary.

Necessary/needed feature - You really need to develop an email notification when a text message is undelivered. I've sent several messages that were undelivered and I only discovered that they weren't delivered when I checked my history for a completely different message.

Avantages

I appreciate the pay-as-you-go option and not having to be locked into a contract. Our company is changing systems, so the no-contract option is best for our current situation. The customized templates making sending text messages so easy. The Block feature is comforting that we won't accidentally text a customer who stated did not want to receive text messages. I really love the Scheduled Text feature. This allows me to prepare the list of texts early in the AM and have them delivered after a certain time or divide the customer messages in spurts instead of all at once. I also like to see the text replies right in Text Magic.

Inconvénients

This isn't necessarily a con because I don't know if it's possible, but I wonder if TextMagic can be integrated with the new account system that we get next year and automatically send text messages under defined account conditions.

I would like for a customer to be able to reply to a message "stop" or something and that number be added automatically to the Blocked list.

Is TextMagic going to incorporate mass Email one day?

Avantages

The customer service is excellent. I don't recall the woman's name, but it was the best customer service I have ever received for any product, in a literal life or death situation.

Inconvénients

I couldn't tell at first glance, by looking at the website, if it was ready for enterprise solutions or not

Avantages

User friendly, love the email prompts when a text is received

Inconvénients

It cant receive images or files. Will be using emails and texts separately which clients can find annoying.