Textmagic

Avantages

In an age where emails often vanish into the void, TextMagic has provided an invaluable service. It bridges the gap between businesses and their clientele, ensuring that every reservation confirmation is not merely sent but also received and acknowledged. This is not just a service; it's peace of mind. TextMagic, for elevating the standard of customer communication. In a marketplace often fraught with complexities and hidden costs, TextMagic stands as a paragon of simplicity and value. The payment system functions with admirable efficiency, the pricing structure is commendably fair, and the user interface is crafted for intuitive navigation. Coupled with exhaustive documentation and the availability of APIs, it becomes more than a service—it becomes an indispensable asset. In sum, it leaves nothing to be desired and everything to be admired.

Inconvénients

Haven't experienced any issues or anything disappointing yet. All campaigns sent SMS to everyone. Customer service was prompt to respond in my experience so far.

Avantages

I enjoy the ease of use of Textmagic. It works perfectly to send messages to individuals as well as groups. The sidebar menu has an easy-to-read layout and is very easy to navigate. I can quickly glance and select which tab I need from the compose tab, the messenger tab, and more. I can quickly assign chats to other users to help keep them organized as well as pin top conversations, and filter by a number of parameters. Unread messages are designated with a red icon which helps me notice them quickly to reduce my customer response time.

Inconvénients

I don't like that's not available everywhere geographically in the US; it seems their service area may be limited to large cities or certain areas.

Avantages

once you get into it, textmagic is pretty intuitive to use. the text scheduling, two way messaging, and mass text functions are extremely useful, especially if you are a busy person.

Inconvénients

I feel almost as if they are still developing the entire site, messages get lost or delivered wrong. my interface with show messages in the wrong order. Sometimes the site just wont even let me in because the "checking if you are a human" or two factor authentication wont load.

Avantages

I like the pay as you go feature, the ease of use, the process to get approved was easy and straight forward. The tasks feature is very helpful, as well as list building and contact crm. I am very excited for the new features that are being released as well.

Inconvénients

I wish there were more integrations with other CRM and business software. I know there are some on Make.com, but I have just had some trouble creating automations.

Alternatives envisagées 

Pourquoi passer à Textmagic

Avantages

Versatility, affordability, fully-loaded options

Inconvénients

Difficulty in setting up as a new user, clunky process for adding new contacts

[PS - we are switching to a new EHR (electronic health records service) with CaseWorthy. They allow for texting through the case management platform we use to keep records on our students/follow up/appointment reminder etc. They integrate with Twilio/Vonage but said they may be able to add TextMagic. Hoping this goes well!]

Alternatives envisagées 

Pourquoi passer à Textmagic

Avantages

Easy to set up, easy to use. I chose the pay as you go option as we do not do much marketing.

Inconvénients

Not found anything not to like with the features but the cost to have it personalised for a small organisation and infrequent user is high to sustain on a monthly basis, would suggest a cost for as and when usage.

Avantages

Great service, easy enough to use, reasonably priced.

Inconvénients

Could be more intuitive. I wish the US were less cluttered.

Avantages

very easy to use interface. The dashboard is very clear

Inconvénients

no dislikes. Easy to use straight out of the box.

Avantages

Easy and simple to use interface to mass-market SMS subscribers.

Inconvénients

Character limits in place for things such as spaces between letters means a simple SMS can be costly.

Avantages

Customer support. Second, their interface to send text messages is intuetive and easy to use.

Inconvénients

They are not based in USA, accordingly, they are under the repressive EU regime. Yet, when given those lemmons, they make wonderful lemmonaid and deliver a great product.

Avantages

Keeping historical Texting logs, scheduling texts, for future dates

Inconvénients

My local number I utilized is no longer supported

Avantages

Effective service with lot of configuration options and possibility to manage groups of users.

Inconvénients

The service is quite expensive, especially for a non-profit organization.

Avantages

Love being able to setup all my texting for the week on Friday and walk in to the office on Monday morning to see it's already started working for me. Makes life so much easier for us and for the client or potential clients.

Inconvénients

Don't think I've run into a situation that I would say I dislike something about it.

Avantages

It is easy to import contact data and set up distribution lists so that messages can be delivered consistently and very quickly.

Inconvénients

There are no cons that I can think of! I have enjoyed using Text Magic

Avantages

I like the mobile marketing features
It comes with amazing SMS Marketing and SMS survey capabilities

Inconvénients

With Textmagic. we have had it easy handling SMS Marketing. No issues.

Avantages

I used to LOVE text magic but recently the texts aren't going to everyone in my lists for some reason

Inconvénients

Missing delivery to some people in the lists.

Avantages

cheap price, unlimited calls . support does respond fairly quickly

Inconvénients

buggy - dials the last number even when i'm trying to call a new number. and i can't lookup contacts by name i have to input the number to dial manually and type it in each time on my iphone 12 pro max. awful

Avantages

I’ve run several SMS driven product launches, specifically around my the release of my books. And it’s super important that the messages are sent out at very specific times, received and opened within a very short period of time during my launch sequence. TextMagic has been perfect for these launches, working well with Zapier ensuring my data is nicely synced and then delivering 200+ messages on time. Very happy!

Inconvénients

Nothing, I’m very happy with Text Magic.

Avantages

ease of use and able to monitor user usage

Inconvénients

at times can be a little slow when submitting and receiving messages

Avantages

It's great when it delivers messages. But as of late the messages have not gone through. Please make necessary changes and updates.

Inconvénients

Our members do not receive our messages. When they do they don't get them until days later. This is not functional for our business, and causes confusion/delays in appointment reminders

Avantages

It enhances communication in a really friendly and authentic way. I don't know who we would run our business without it.

Inconvénients

I can't think of any, as I am happy with TM. Later in this survey, there is mention of integrating TM with other products. I would be interested to know what TM integrates with.

Avantages

After looking at and testing several SMS/MMS applications, we found Text Magic to be the easiest to build out and implement into our multi-department, varying needs, company culture. The process seemed more intuitive and seamless than all of the other options out there, from uploading our contacts with specific field names, creating user accounts, purchasing and setting up unique phone numbers for different users and departments, and the rollout. The key features we use and value most are:

1. Contact List options allow us to segment our lists into prospect status versus existing customer status and more.
2. Sub Account Management
3. SMS and MMS options which enable us to send graphic content for promotional purposes
4. Reporting and audit features to monitor usage and customer responses

Inconvénients

Though the software does have an MMS option, it does not allow the user to send bulk MMS messages, which would be nice for marketing to new customers or sending graphic content to our existing customer base without having to do it one contact at a time.

Avantages

I enjoy ease of use. Once the contact list is created, using it to send is a breeze..Not to mention the ability to embed it in my website & have customers opt-into alerts..

Inconvénients

Nothing comes to mind at present: I've been using it for approx 10 months

Avantages

After growing the business beyond the capabilities of my iPhone keyboard for texting customers, I moved to TextMagic because of its Zapier integration and simplicity. Works as expected, is simple and very well thought out.

Inconvénients

A few things which doesn't work for MY particular company but may be necessary for others is:
- "Chats" tab doesn't show an outgoing message in no reply has been returned (as if it were Android or iOS, or Facebook) You have to go into "History" tab until a message as been returned
- If you set up seperate roles under the same company, you can't see who has replied to which text, this is on an individual login basis.

Like I said there may be reasons for this design, but it doesn't work with my company and workflow so we've had to share the password to the main account. A minor issue in the scheme of things.

Avantages

This program was found by accident through a google search. Try the free phone number lookup for the customers cell vendor. Then I was able to use the composing text messages for customer that did not have a voice mail set up or not accepting calls.

Inconvénients

The whole program is paid for but only .04 cent a look up.