Sirvoy

Hi Steven

Thanks for leaving us your recent feedback. It's good to know that you are finding the system straightforward and simple as that was always the aim :)

Your request for more comprehensive reporting is something I will forward on to our developers although it would really help if you could elaborate a little on exactly what reports you mean? I can be contacted on [email protected] and if you can be specific on what it is you are looking for I would be happy to pass your feedback along to the dev team. We always try to take our clients wishes on board when it comes to adding features to our development list to ensure it's meeting the needs of our hoteliers...

Sincerely
Adele Worden
Communications Manager

Hi Cecilia

Thank you very much for your feedback. I would like to let you know that your comments will be passed to our development team for their consideration and attention.

I hope that you continue to find Sirvoy an indispensible assistant that makes your job much easier!

Sincerely
Adele Worden
Communications Manager

Hello Harley! A big thanks for your great review and delighted to hear it's working so well for your staff. We look foward to working with you in 2022! Adele

Hi Madelene, greetings to you and the team in Thailand! Thanks very much for reaching out and leaving this terrific review. Delighted to hear that you are finding Sirvoy easy to use and that our Support team are giving you all the help you need to get the most from the system. Kind Regards, Adele Persson, Communication Manager

Hi Brian

Thanks so much for taking the time to write us such a super review. We are delighted that Sirvoy is fully meeting your needs and we will continue to keep up the good work!

Sincerely
Adele Worden
Communications Manager

Hi Maria-Lena

Thank you for taking the time to review Sirvoy. We are happy that you are finding the system reliable and that our support team is offering you excellent support.

Please be aware that we are soon to be releasing more support tutorials and a self help manual that should make training easier. These are due to be released in the coming months and we will update the Booking Blog when it happens so stay tuned for that. In the meantime please continue to rely on our Support team for any help and assistance you require.

Sincerely
Adele Worden
Communications Manager

Hi Veronica, thanks for your review. Quite a few of our customers have requested this feature so we have prioritised this development and hopefully it won't be long before it arrives. In the meantime, we thank you for your patience and will let you know once it's available. Many thanks, Adele, Sirvoy Communication Manager.

Hi Bindu

Thank you for taking the time to review Sirvoy. We appreciate that you have had problems with Sirvoy's customer support in the past. We deeply regret this incident and I would like to reassure you that steps were immediately taken to guarantee that your experience is never repeated. We have made big changes within support so that it is now much easier to connect to the right individual and incident ticket are delegated to assigned support staff to ensure continuity in support as we know you were particularly let down in this area.

Additionally we have almost doubled our support team over the last year. This has had a tremendously positive impact on the level of customer service we are now able to provide and I hope that the next time you have the need to contact support for any reason your experience will be a very different one.

Sincerely
Adele Worden
Communications Manager

Hi Jelena, thanks for your great review; we're delighted to have you onboard! Regards, Adele

Hi Anders, it's always great to hear from clients who have had such a super experience they can't think of any cons! We really appreciate you leaving us this feedback and we look forward to continue working with you in 2019. Regards, Adele

Hi Rendy

Great to hear that you are enjoying using Sirvoy and would recommend it to others.

We really appreciate you taking the time out to write us this glowing review :)

With Thanks
Adele Worden
Communication Manager

Thanks Heike for this super and succinctly great review; we appreciate your business! Regards, Adele

Hi Sherrill

Thanks for taking the time to review our system. We are delighted that you find Sirvoy so effective and easy to use. You will be happy to hear that we are currently finishing our online manual and it will be released over the coming few weeks. Please stay tuned to the booking blog for further updates..

Sincerely
Adele Worden
Communications Manager
Sirvoy Support

Hi Christopher, thanks for your review. I'm not sure if i'm understanding you correctly but I think you wish to pay for your account in dollars. If so, we can easily set that up for you. Please contact [email protected] and they will make that change for you. Regarding your comments on the design, we appreciate your feedback and I have shared your thoughts on this with our design team who are responsible for the system development. If you would ever like to share any suggestions and advice with us in the future we would love to hear from you and you can contact the team at the address above. Thanks again for taking the time to review Sirvoy. Sincerely, Adele Worden, Communication Manager

Hi Mostafa, firstly thanks very much for this great review! We strive to provide our clients with the best customer service they have ever received and i'm delighted that you can back this up with your experience. We look forward to continue working with you. Kind Regards, Adele

Hi Mark, thanks for this great review. Happy to read that Sirvoy is saving you time and on hand to answer your questions. Regards, ADele

Hi Alice, it's great to hear that you are loving the system and finding that it makes life much easier for you. Regarding the issue you are having with airbnb you'll be happy to hear that this is a top priority and the very next development on our list. So you should have this functionality available in the very near future. I'm afraid I can't give you an exact time frame right now but keep an eye on the booking blog as we will update when this upgrade goes live. Sincerely, Adele Worden, Communication Manager

Hi Désirée, thanks so much for your wonderful review. We are delighted to hear that our booking system offers you everything you need to run your guesthouse successfully but of course should that change, you are always welcome to contact our customer care team for possible solutions or to add a requested feature to our development wishlist. Many thanks, Adele

Hi Stefan, it's great to hear that users such as yourself are finding the system easy to use and that it is simplifying your operations. Nice to know that we are making life easier for you and your staff! Our thanks to you for taking time out to write this great review! Adele

Hi Franciska, on behalf of myself and the team, thanks for leaving this 5* review. It's terrific to know that you have been receiving such consistently fantastic support. It's exactly the kind of feedback we love to hear so thanks for letting us know! Regards, Adele

Hi Mengkung

I would like to thank you for the time you have taken to leave your very positive review. We are always working to update and improve the system and this can on occasion lead to bugs or slight issues that can be irritating to our users. So we do apologise for the times when this happens and we would like to thank you for being patient with us while we find a fix for these.

Greetings to you and your team.

With Thanks
Adele Worden
Communication Manager

Hi Andreas, thanks for choosing Sirvoy to help you run your business more effectively. It's great to hear such positive feedback and we thank you for taking the time out to write this review. Kind Regards, Adele

Hi Janice, delighted that you've found Sirvoy simple to use and navigate. Our Support pride themselves on being there at all times should you need them and i'm glad you have found them so patient and helpful. Thanks for your feedback, Adele

Hi Emilio, we really appreciate your feedback and delighted to hear that you have such a great experience with our support. We know it can take a little more time to become familiar with our system if you don't have the opportunity to use it often but should you ever need us we are available 24/7 to help with your queries. Thanks, Adele

Hi Rebecca, lovely to read your 5* review and we're delighted that you are finding our system easy to use and our support staff helpful and responsive. Thanks for taking the time to leave us this feedback. Sincerely, Adele

Hi Alberto

As one of our earliest customers we have had the pleasure of working alongside you to help make Sirvoy the success it is today. We appreciate the feedback you have given us over the years and with continued collaboration with clients such as yourself we are confident that we can continue to help Sirvoy meet every expectation...

Many Thanks
Adele Worden
Communications Manager
Sirvoy

Hi Claudia, we really appreciate your comments and feedback about Sirvoy. I am happy to let you know that our developers are currently working on improving the feature you mentioned and we expect it to be completed and released in the coming month or so. This new functionality will allow clients to display multiple images. Every month, our large team of developers are working hard to come up with new ideas and increased functionality to make Sirvoy even better so if you have any ideas about how you would like to contribute we would love to hear from you at [email protected]. Thanks again for your great review! Regards, Adele

Hi Joanne

Thanks for taking the time to submit your review. We are delighted you are finding Sirvoy so easy to use. It was designed to have the most simplistic yet powerful interface possible and it's great to hear feedback that suggests it has achieved it's aim in that regard.

I hope that you continue to find it meets your needs - should you ever have any requests or suggestions regarding it's functionality or features please do let us know. We aim to always incorporate our customers feedback into it's development to ensure it remains a successful market leader.

Sincerely
Adele Worden
Communications Manager

Hi Dev, what a lovely review. We are so happy that we are providing you with a solution that doesn't have a single negative!!! Thanks for taking the time to leave us your feedback. Regards, Adele

Hi Paddy, thanks for your terrific 5* review! Always lovely to hear such positive comments from a happy client. We hope we can keep up the good work and in the meantime greetings to you and the team in Portugal. By the way absolutely loving the website, your place looks amazing! Take care, Adele

Hi Paul

Thanks for taking the time to write your review. Regarding your comments on editing units, I have made a note of your request and will pass your suggestion to our development team.

Many Thanks
Adele Worden
Communications Manager

Hi Vins, thank you so much for this stellar review! Delighted to be part of your continued success and we wish you the best with your business going forward. Kind Regards, Adele

Hey Martin, greetings to you and your team in sunny Peru! Terrific to hear that the system is working out for your first month. Hope it continues to help you run your business even better and always feel free to contact support along the way. Thanks, Adele

Hi Yuphadee

Thanks for the feedback!

I have spoken to a member of our team regarding your request. The main roadblock is that we have other clients who prefer this information to remain in their current bookings. I will however, send this on to our developers. I can't promise a fix, but if enough clients ask for a certain feature then they will try to look for a solution that will make everybody happy!

We appreciate your taking the time to write us your comments and suggestions.

Sincerely
Adele Worden
Communication Manager

Hi Lina

Thanks for the very positive review. Our aim has always been to produce the most powerful and the most affordable software on the market and we're always happy to hear when our client's think we've achieved that goal.

Regarding adding more channels this is something we are currently working on and you should notice a significant increase over the coming year.

Thanks again for the love!

Sincerely
Adele Worden
Communication Manager

Hi Robert

Thanks for your comments about Sirvoy; we are happy to hear that you are finding the system is helping you to better manage your motel.

Your request to swipe the calendar has also been on the wish list of a few other clients so I will forward your request to the developers and hopefully it will added to the list of developments in the future.

Thanks again for your feedback.

Sincerely
Adele Worden
Communication Manager

Hi Dennis, delighted to read this terrific review. Thanks for the feedback and glad that you are finding our customer support so helpful. With thanks, Adele

Dear Lars, thanks so much for taking the time to write us your review. We are in the process of releasing a manual which will eventually be available in several languages. We also have tutorial videos available here which help with basic set up https://www.youtube.com/watch?v=C4HKkLXJksc
Also you will be happy to know that the connection to the Citybreak channel is now live and available for use.
If you require any further assistance don't hesitate to contact us on [email protected]. Sincerely, Adele Worden, Communication Manager

Hi Wai Wai

Greetings to you and your staff in Burma! And thank you so much for leaving Sirvoy such a glowing review! Its good to hear that you are finding the system easy to use and that it's a valuable asset when it comes to running your business.

We hope that we can continue improving and making our system even better and If there's anything you would ever like to see updated or a feature you would like, please feel free to let us know...

With Thanks
Adele Worden
Communication Manager

Hi Kalmar, just want to respond to your wonderful review by offering our thanks for your support and to say how happy we are that you have had such a great experience. We hope that we can continue to meet and exceed expectations! Thanks again, Adele

Hi Sophia

We are happy to hear that you found Sirvoy and got your life back. Life's too short for Excel and emails! :)

I will send your lovely comments on to Customer Support so they can read for themselves what an awesome job they're doing.

Thanks for leaving this great review.

Sincerely
Adele Worden
Communication Manager

Hi Agge, delighted to hear that you are finding Sirvoy such a great booking system and are making use of the capability to operate your hotel remotely. Thanks so much for taking time out to leave us this terrific review. Kind Regards, Adele