Sirvoy

Hi Jessica, thanks so much for your review. Even the negative aspects of your experience really help us to improve the product and that really matters to us, so thanks for giving us so much helpful feedback. Delighted that you're finding the software so helpful when it comes to staff training, easy to use software has always been our aim! Thanks again, Adele

Hello Funtana, we're delighted to hear that our product is working out so well for you and that you'll happily tell the world about it! We're here for you 24/7 so feel free to contact us anytime you need our support. Thanks, Adele

Thanks for this great review Raphael, we appreciate your feedback and we're happy you're finding Sirvoy such a great solution for your business! Regards, Adele

Merci pour votre aimable reponse sur notre sondage d'appreciation des clients.
Nous sommes heureux que vous nous ayez trouves et nous avons hate de demontrer que vous avez pris la bonne decision. Nous sommes toujours la pour vous aider. Soit par clavardage, telephone ou courriel. Nous servons nos clients dans plus de 10 langues 24h / 24. Nous avons aussi un personnel de support client francophone a votre disposition. Meilleures salutations, Bert

Thanks for letting us know how you've been getting on with your free trial Francis. We hope you decide to stay with us and please remember to always leave your requests for new features with our support. They are always happy to assist where and when possible! Adele

Thanks for the fantastic feedback Roy! We're thrilled to hear that Sirvoy has been a valuable asset to your business and that you've had such a positive experience with our customer service team. If you ever need anything or have any questions, don't hesitate to reach out. We're here for you!

Hi Michele,

Thank you so much for the amazing review! It’s fantastic to hear that Sirvoy has been such a reliable tool for managing your bookings and that our support team has been able to make your experience even better. We’re so glad it’s been a perfect fit for your business!

I’d love to chat more about your success and see if you'd be interested in sharing your story as part of our success story series. If you're up for it, feel free to reach out to me directly at [email protected]. Thanks again for your kind words!

Regards,

Jodie - The Sirvoy Team

Hello,

Thank you for sharing your feedback. We're genuinely sorry to hear about the difficulties you've encountered, and we'd like to provide some insights into the points you've raised.

Security Code: The security code is typically sent instantly. If you've experienced delays, it might be due to email provider or spam filter issues. You can set your device as trusted to avoid repeated code requests.

Integrations: We understand that you may not be aware of all the available options, and our support team is ready to guide you through these integrations and assist in choosing the ones that best suit your needs.

Customer Support: We aim to provide prompt assistance and believe in being there for our clients. You can reach a support representative in seconds for assistance. While some issues may need more in-depth attention, our team is committed to providing solutions and addressing your queries.

Software Design and Execution: We continuously work on improving our software and aim to offer competitive options at our price point.

For immediate assistance or further clarification, please reach out to our support team. They are dedicated to addressing your concerns.

Thank you for your valuable feedback. We hope to make your Sirvoy experience smoother.

Regards, Jodie

Hi John,

Thank you for your feedback! Our support team is here to guide you through any issues, providing instructions and troubleshooting to help you implement changes on your own. While we can't directly make the updates for you, we’re always happy to assist with clear, step-by-step guidance to make the process as smooth as possible.

We appreciate your understanding and are here whenever you need support!

Kind regards,
Jodie Tate - The Sirvoy Team

Hi Randy,

Thanks so much for the awesome review! We're really happy to hear that Sirvoy has been working well for your vacation rental and that our customer service has made a difference. We’re grateful to have been a part of your journey, and we’ll keep striving to make your experience even better!

Kind regards,
Jodie, The Sirvoy Team

Hi Charles,

Thanks so much for your kind review. We’re really glad to hear that you find Sirvoy easy to use and that our support has been helpful. We appreciate your feedback and are happy to have you with us!

Kind regards,

Jodie
The Sirvoy Team

Hi Sarah,

Thanks so much for the great feedback! We’re really glad to hear the system is making your booking management easier. If you ever need anything or just want to chat, we’re always here to help!

Kind regards,

Jodie Tate
The Sirvoy Team

Hi Lars,

Thank you for your kind words and for being with us for over 10 years! We're so glad to hear that Sirvoy continues to work well for you and that our support team is there whenever you need them (even if it's not very often!). If there's ever anything else we can do for you, we're always happy to help.

Thanks again for being part of the Sirvoy family!

Regards,

Jodie Tate/The Sirvoy Team

Hi Jo,

Thank you for the fantastic feedback! We’re thrilled to hear that Sirvoy is making things easier for you and that you’re finding everything you need to run your hotel. It’s great to know you’re happy with our customer service as well. We’re always working to improve, and we appreciate you being part of that journey with us!

Kind regards,

Jodie Tate,
The Sirvoy Team

Hi Sara,

Thank you for your feedback! We're so glad to hear that you find our team helpful.

You can easily create an invoice for an on-site guest directly from their booking by following these steps:

1️⃣ Go to Settings → Financials → Invoicing Module and activate invoicing.
2️⃣ Open the booking details page and select "Create invoice" under the Payment section.
3️⃣ Review and confirm the invoice details, then click “Create invoice” or “Create invoice & open PDF.”

If this doesn’t fully answer your query, please feel free to reach out to our team, we’d be happy to guide you further.

Thanks for being part of the Sirvoy family.

Kind regards,

Jodie/The Sirvoy Team

Hi Josef, thank you for your kind words! We're delighted to hear you find Sirvoy user-friendly and easy to use on mobile devices. Our team is always here to support you. We're grateful for your support and look forward to assisting you further! Jodie

Hi Miriam, what an amazing review, such a great start to the day to read about your experience with Sirvoy so thank you for taking the time to relate it. It has always been the aim to produce a simple, solid system with superior customer service and to hear that we are achieving that end is very satisfying. I have shared your feedback with our support team to encourage them to keep up their great work! Thanks so much for choosing Sirvoy, Adele

Hi Shaffin, "only an Airbus offers a shorter, and smoother, takeoff" should definitely be our new marketing slogan; love it!! Delighted that you're finding the system so customizable and easy to scale. I note your points on the colour codes and coupon codes and will pass that along for our Dev to look into. We always try to incorporate great feedback once it's useful for all our clients, so thanks for taking the time to let us know how we can improve. Kind regards, Adele

Thank you so much for your fantastic review, Cherie! We're thrilled to hear that Sirvoy has been instrumental in supporting your business. Your kind words about our personalized service and live chat feature mean the world to us. We're dedicated to giving you the service you deserve. We're here for you whenever you need us. Thanks for your loyalty to Sirvoy! - Jodie

Hi Ulrika,

Thank you for your kind review! We're so glad to hear that you find our platform easy to use and that our support team has been helpful. We appreciate your feedback and will take it into consideration for future updates. Thanks for choosing us!

Kind regards,

Jodie
The Sirvoy Team

Hi Andrew,

Thank you so much for your wonderful review! We’re thrilled to hear that Sirvoy has been a great fit for you these past 6 years. Your kind words about our customer service mean a lot to us.

If you ever need anything, don’t hesitate to reach out!

Kind regards,
Jodie
The Sirvoy Team

Hi Jennifer,

Thank you so much for your feedback! We're glad our 24/7 support team has been able to help you. Take your time exploring the platform, if you need anything along the way, we’re always here to assist.

Best regards,
Jodie
The Sirvoy Team

Hi Michael,

Thank you for sharing your feedback. We're delighted that you've found our system to be a great fit for your business.

Regarding the challenges you mentioned with channel management, we understand that this aspect can sometimes require a bit of extra attention, especially during the initial setup. If you ever need assistance or have questions, our support team is available 24/7. We're delighted you're happy with the support you've received thus far.

Thanks for choosing Sirvoy, and we look forward to continuing to assist you in future!

Warm regards, Jodie

Hi Eric,

Thank you so much for your feedback! We're thrilled to hear that our customer service team was able to assist you quickly and effectively. We're here to support you every step of the way.

Kind regards,

The Sirvoy Team

Hi Istvan, thank you for taking the time to share your review. We're truly appreciative of your 12-year journey with us and your recognition of the continuous improvements we've made to Sirvoy.

It's rewarding to hear that our software's performance has consistently met your needs. We understand the importance of reliability in your operations and are committed to maintaining that standard.

We're pleased that our support and user-friendly design have contributed positively to your experience. Your feedback fuels our dedication to providing a seamless experience for all users.

Thank you for choosing Sirvoy for sharing your insights. If you ever have any further feedback or questions, please don't hesitate to reach out.