Sirvoy

Avantages

Sirvoy est un logiciel très facile d'utilisation. Dans un contexte de roulement de main d'oeuvre important, c'est un avantage non négligeable. Lorsque les rubriques d'aide ne suffisent pas à trouver la réponse à une question, le chat du service à la clientèle est une réelle bénédiction: on peut échanger avec un humain, qui trouve toujours les réponses à nos questions. C'est ultra-rapide et efficace!

Inconvénients

La présentation visuelle de l'interface client est l'un des principaux aspect à améliorer, selon nous. Également, dans la séquence de présentation des produits, il n'est pas possible de mettre en vente des forfaits AVANT de voir la disponibilités des unités d'hébergement, ce qui devrait être possible, selon nous.

Avantages

Le prix est certainement l'avantage premier, mais les conseillers via Tchat sont aussi un gros avantage.
Avec leurs service nous pouvons gerer notre petit camping sans aucun probleme ni overbooking

Inconvénients

Malheureusement l'absence d' Ota plus specifique est dommage

Avantages

intégration parfaite avec les autres canaux de réservation et liaison avec stripe

Inconvénients

aucun points faibles, tout va bien ::::::::::::::::::::::::::::::::::::::::::::::::::

Avantages

Ça fait exactement 2 ans que je cherchais un logiciel aussi simple et complet et surtout en français

Inconvénients

aucun à date - si ils y en je parlerai au service à la clientèle pour voir ai il y a possibilité de modifier ou changer

Avantages

Service assistance parfait .
Réactivité

Inconvénients

Il n’est pas possible d’intégrer certaines plates formes de réservation

Avantages

Sirvoy has been a boon to our business. Easy and intuitive to operate, and the best customer service I have ever encountered! The people on the live chat are first rate.

Inconvénients

can't say that there is anything I dislike

Avantages

Joseph seems to be the tech I communicate with the most and he always takes time to understand my question and solve it my issue.

Inconvénients

What I least like about Sirvoy is that I (the customer) must always implement any corrective action. Tech support only gives instructions on how to do the task and sometimes it takes an extended period of time to get something accomplished. As a small business owner I am doing everything to keep my business operating and time is highly valuable.

Avantages

not much, its adaptable if youare prepared to use clutzy solutions

Inconvénients

Poor software design and execution. The calendar is a joke. Zero integration with other products. Poor customer support. No understanding of the industry they allegedly serve. They ignore requests and suggestions from customersTheir latest move is to require you to input a security code each time you access their system. This is sent by email. It can take minutes or hours to arrive. So if a potential guest calls, you cannot access the system until the code arrives, and that is always minutes and sometimes never. Any complaint about this is met with their usual couldnt care less attitude , “ it only happens one a month “ . It happens every single time you try to access the system but they take no notice of their customers and clearly dont believe them. I suspect they use IP addresses to establish whether it is a “ new device “ or not, so if you are on a dynamic IP address allocation network of any kind, it will happen every time you try to use it.

Avantages

Simplicity and Awesome Customer Service
It is so easy to use your system and it is very intuitive
For people outside of the industry this is a great learning first step into hospitality PMS.

Inconvénients

Limitations in reports and no excel download function
Statistics are inc VAT
I cant see history on a specific guest who has stayed in the past,
I cant track company performance - instead I need to count past stays
Miss past & future revenue reports day by day summariesed (not guest by guest)

Alternatives envisagées 

Pourquoi passer à Sirvoy

Avantages

The quick chat customer service that I always receive when I have an issue.

Inconvénients

The invoicing could be easier. Once a invoice is closed you should be able to reopen to make adjustments if needed.

Alternatives envisagées 

Pourquoi passer à Sirvoy

Avantages

Their customer service really is five stars. They are knowledgeable, kind and fast.
The platform itself offers a lot of helpful options and it is user friendly.

Inconvénients

A bit more expensive than I expected but worth it.

Alternatives envisagées 

Pourquoi passer à Sirvoy

Avantages

What I liked most about the Sirvoy system is the way it is presented. Everything is very intuitive. There are things that I have only seen in this system, such as being able to merge or separate reservations. Even though they are different days and room categories, I can merge or separate them. Very good!

Inconvénients

I still don't know some things, but that's not Sirvoy's fault. But it's a shame that I can't print a room bill choosing just the accommodation cost or just the consumption cost.

Avantages

Chats are always available with very little wait times. They are patient and the make the effort to help me make any adjustments needed.

Inconvénients

None, they have been a great resource for my business

Avantages

Easy to work with and good and fast support.

Inconvénients

I have nothing negative to report about Sirvoy

Avantages

Reachable account reps. Breadth of settings and options.

Inconvénients

Large learning curve especially for out of the ordinary or very specific setups.

Avantages

From the calendar I can get to most services I need on a daily basis. Invoices can be issued within seconds.

Inconvénients

Quite a few times my settings have not been transfered to Booking.com which ist critical as this is where most bookings come from and if I do not notice, it might translate into losses. I would very much like to have an AI based rates manangement (like "Smartpricing"). I think Sirvoy will have to offer this in the long run to stay competitive.

Avantages

"As soon as we set up our boutique bed and breakfast we chose Sirvoy for our website booking page and as the channel manager. Sirvoy was very good value and easy to set up. The channel manager is extremely efficient working in the background keeping our calendar full and up to date without any hassles. We also have found Sirvoy very helpful in driving bookings direct to our own website."

Inconvénients

Nil

Avantages

Sirvoy simplifies our work, our organization, helps with our administration and provides us with timely information to keep business running smoothly

Inconvénients

Probably the bad thing is that you cannot modify the amounts of payments or invoices, without affect the total amount at the end.

Avantages

Always helpful and easy to use. Support is quick and efficient

Inconvénients

nothing. I have found nothing to dislike

Avantages

Customer service is fast and easy. Answered my question.

Inconvénients

Takes a bit to learn the menus and what they mean, especially for a first time property owner.

Avantages

After many search on the net and after truing many other solution, Sirvoy is just perfect. Not to complicated, very manageable, and cost effective.

Inconvénients

Can't say, everything works pefect for me and when it doesn't, the tech support finds solution with me.

Avantages

Calendar, ease of use, easy integration to website, good price, no "risk".... I am sure I could go on and on about it.

Inconvénients

Wish I could customize more, but for a standardized solution - I think it is a 10/10.

Avantages

I feel that Sirvoy's standout feature for me has been its customer service. Responses are immediate, and the people I am talking to are clear and concise and understanding of my needs and challenges. I never feel like I am causing an annoyance. Rather, I am always dealing with a very polite person who wants me to succeed with their platform.

Inconvénients

At the moment, it is difficult for me to find any major flaws with Sirvoy that I feel the need to list.

Avantages

We have just completed a 2 week free trial during which they uploaded our data and worked with us to get it running smoothly. They have been great!

The biggest "pro" is amazing tech support! Sirvoy tech support is always available to chat 24/7 and we've never had to wait more than five minutes for assistance. And they've always solved our problems very quickly & patiently! So far, we've only used the system for the free trial period, uploaded our data, and taken one new reservation, but it seems to be working well and we're happy with it.

Inconvénients

Our data didn't upload correctly, particularly taxes, and required many corrections, but they helped a lot with the process.

We both have accounting backgrounds and have been using a reservation system for 10 years, yet initially still found this one confusing (partially due to terminology but also some aspects, such as their payments & reporting, are very different). Better online tutorials would be appreciated (or get a tech person to walk you step x step through the whole booking & invoicing process. Someone did that for us and it was really helpful - they're always willing to assist!).

One thing that doesn't work well for Canadian businesses is the only tax option is for tax to be included in pricing. In order to be "in additional to" pricing, as is standard in Canada, we had to add tax using their only 3 available "surcharge" fields. Now we don't have surcharge fields available for other optional purchases that need to be applied to every night of the stay (eg extra bed charge - when added as an "extra", our guests have to click on the selection once for every night of their stay - very awkward).

So far the Sirvoy reporting system doesn't appear to provide the data we are used to, but we're hopeful that it's partly a learning curve and perhaps there's more available than we've found at this time. To be continued in a few weeks after using the system.....

Avantages

I am a mid-level computer user, and in due time I think I have managed to get the most (at least for now) out of it. At first we only used it to track our bookings. That was really all we needed. But then we found a way to add our Agoda Channel onto it, and after that AirBnB (which still requires a bit more oversight, where as Agoda is just automatic). Then we found the SMS functionality. Then we built our own online booking system, and linked it to our website (I thought I was pretty smart by then)!... I do not know what I will find out next but we are a small business, but Sirvoy makes us seem like we have our own IT department.

Inconvénients

At one point, the booking system was not working on mobile phones (that was fixed). AirBnB bookings have to be manually added and deleted (that might be fixed by now but we have not used that in a while, because of the covid-19 pandemic).