Sirvoy

Hi Ingvill

Such a positive review; thanks so much for your lovely feedback and your comments.

We are happy you are finding it so easy to use and that Customer Support has been efficient and helpful.

Sincerely
Adele Worden
Communication Manager

Hi Lindsay, hi to you and the team in the DR! What a terrific review! We're delighted to hear that you are finding our support to be of assistance and that it's making your day to day operations easier. If there's anything we can provide that would make the system even better we're always happy to listen to our clients feedback. In the meantime we hope that we continue to meet all your expectations. Many Thanks, Adele

Dear Kristján

Thanks so much for leaving us this awesome review! We couldn't be more delighted that we have made things easier to manage at your hotel. We are also happy to hear that our new features and the continued updates have made the system even easier to use...

With Kind Regards
Adele Worden
Communication Manager

Hi Sylvia

Thanks for your wonderful 5* star review! We are delighted to hear that you find Sirvoy easy to use and that Customer Service is providing you with good assistance when needed.

Regarding your suggestion on responses I will certainly forward this comment to our developers for their consideration.

Sincerely
Adele worden
Communication Manager

It's great to hear that you've found support ready and available to lend a hand when needed Tuan! Thanks for this great review. Regards, Adele

Hi Joakim

I would like to thank you for taking the time to write your review and we are delighted to know that are finding it a great system overall.

I can tell you that we are overhauling our image gallery at the moment which should help with the aesthetics of that. I will pass along your other comments to our developers for their feedback.

If there's anything else I can be of assistance with don't hesitate to contact me at [email protected].

Sincerely
Adele Worden
Communications Manager

Hi Madelene, many thanks for taking the time to leave us this great review. Also, just to let you know that our support is available 24/7 so you can call us anytime and a member of our team will be happy to assist you. Greetings to you and your team in Thailand! Regards, Adele

Hi Crystal, hi to you and your team on Lopez Island and can I just say your hotel looks amazing!! We are delighted here at Sirvoy to know that you are finding the system easy to use and that our customer service has lived up to expectations when you have had any questions. What super feedback! Thanks for taking the time to leave us your comments. Warm Regards, Adele

Hi Jan, greetings to you and the team in Mexico. What can we say to such a super review except that we appreciate the time you took to leave your feedback and we hope that you continue to have no complaints and a totally awesome user experience! With sincere thanks, Adele

It was great to read your comments Michael. Thank you so much for letting us know how you've been getting on. We're so happy to hear that so far we're ticking all the right boxes and that your experience with our support has been such a positive one. Kind regards, Adele

Hi Crystal

Thanks so much for taking the time to write your recent review. We are happy that the software is meeting your expectations. We really value your opinion and hope that Sirvoy continues to be a big asset to your hotel.

Sincerely
Adele Worden
Communications Manager

Thanks for the 5 star review Ranvir, we appreciate you taking the time to leave your feedback. Adele

Hi Chatrine, hi to you and the team in Tran?s! It was great to read another terrific review praising our support team. We are always there to lend a hand when needed and remember you can always let Support know specific things you would like changed or improved. We aim to make the system even better with feedback from loyal clients like yourselves. Thanks again, Adele

Hi Loek, we really value your feedback. We are continuously striving to improve Sirvoy so please feel free to reach out to our support team with your suggestions and these will be forwarded to the relevant team when possible. Thanks! Adele

Hi James

Thanks for taking the time to review Sirvoy. I have made a note of your feedback and your comments will be sent to our devleopment team for their consideration.

Sincerely
Adele Worden
Communications Manager

Hi Ruben, thanks for the super review, we're glad to hear that you have found Sirvoy adaptable and the support helpful. We know that there will be times when we don't have all the features that will make the system work for every business. However, we're always happy to hear suggestions that can be incorporated into new developments to make the system work better for everyone! Kind regards, Adele

Hi Sam, thanks very much for trying our free trial and for leaving us this great review. We're glad that you are finding the system is a good fit so far and we hope that it continues to work for you. For any areas where you feel it needs improvement we would like to invite you to let support know. If there isn't an immediate fix they will gladly inform development to see if it can be added to future updates. Regards, Adele

Hi Jacob, thanks for the thumbs up; we're delighted you're finding Sirvoy so easy to use and that Support is proving so useful. Regards, Adele

Hi Shawn, we appreciate you leaving Sirvoy this fantastic review. We love working together with clients like yourself and please do let us know if there's anything we can do to make our software even better. You can always get in touch at [email protected] with your feedback. Kind regards, Adele

Hi Barb, greetings to you and the team in Canada. Delighted that you are enjoying our software and have no complaints. Of course should you ever need our assistance with anything, we are here to lend a hand. Thanks for your kind review, Adele

Hi Zahira

Greetings to you and your staff in the DR and thanks for your fab review! It's lovely to see all those five stars and see that we are fully meeting all your needs as a hotel manager.

If there's anything you think we can ever do better though, please always feel free to let us know as your feedback is always very important to us..

Sincerely and with thanks
Adele Worden
Communications Manager

Hi Anicca, thanks for taking the time to send us us in this great review. We're delighted to hear that you are finding Sirvoy a reliable and easy to use system to suit your B&B. Sincerely, Adele Worden, Communication Manager

Hi Margaretha

Thanks so much for your helpful suggestion. I have made a note of your comments and will pass them along to our development team for their consideration.

if after further discussion with other users, it is decided to incorporate this feature into the system we shall inform users via the Booking Blog so keep an eye on this for further updates.

Sincerely
Adele Worden
Communication Manager

Hi Scott

Thanks for your comments and feedback. It's good to hear that you have found Sirvoy good value and easy to use.

However, I take your point on the the system not discriminating between people and animals in places and I will certainly pass this along to our developers for their comments.

If I can be of any further assistance don't hesitate to drop me an email on [email protected].

Sincerely
Adele Worden
Communication Manager

Hi Mogens

It was great to read your very encouraging and positive review so thanks for taking the time to write it. We're happy that you have found our support team to be reliable and informative and would recommend them to others.

I will pass your comments on the invoice system along to our developers and in the meantime, if there's anything else you would like changed or added please always feel free to drop me a line at [email protected]...

With Thanks
Adele Worden
Communications Manager

Hi Tiina

Thanks so much for writing this review. We would be delighted to hear from you further regarding the improvements you would like to see made to the software and I have already emailed you requesting more information.

Sincerely
Adele Worden
Communication Manager

Hi Alexa, great features and great support are the things we strive for most and I'm so delighted to hear this superb feedback; thank you so much for taking the time to tell us your experience.

Your business might be tiny, but the best things come in the smallest packages, as they say! ;D Regards, Adele

Hi Eva, thanks for your feedback. Glad to hear you had no trouble with set up but remember that if you do run into any trouble our support agents are available 24/7 to provide any needed assistance. We are continually working to improve the system so feel free to also advise them of any updates or features you would like and hopefully these will be implemented over time to make your experience even better..thanks, Adele

Hi Michael, good to hear that you have managed to set up Sirvoy easily and are already up and running. Our Support team aim to give you all the help you need so you can get on with the business of looking after your customers! Thanks so much for leaving us this great review. Regards, Adele

Hey Vaudois, what a great start to 2022, to read your fantastic review of Sirvoy! We aim to make everyone feel like our most valued customer, because in truth, they really are! So happy to hear that we're solving all your issues so far, thanks for leaving us your feedback. Adele

Hi Nina, hello to you and your team in Norway and thanks for leaving us this great review. We have clients with businesses such as pet hotels and hospitals and i'm delighted that we can now add car rentals to our repertoire! Should you ever encounter any problems whilst getting to know the system you can always rely on our support to get you over those initial hurdles. We wish you continued success in your business and thank you again for your lovely feedback. Regards, Adele

Hi Madolyn, thanks for such a great review. Its good to know that you are finding it easy to work remotely when you're not in the office. You request for an app is one that is on a few others wish list also, so I will certainly be making this known to our developers in case this is something that can be added to the dev list for the future. Sincerely, Adele Worden, Communications Manager

What a super positive review Miami! We're delighted that you found us after trialling a number of other systems and we hope that you will choose to stay with us. We appreciate that any new system comes with it's learning curves so please do feel free to contact our support for any bumps you may meet along the road. With thanks, Adele

Hi Heather, we really appreciate this terrific review and are delighted to hear it's ticking all the right boxes for your client! Please feel free to contact our support as long as you need them during set up; we know it can be confusing at times when you're starting out but they're at your disposal whenever you need them. Thanks so much, Adele

Hi Mogens, great review and delighted to hear that we're close to perfect. That's definitely what we're aiming for! Thanks for taking the time to leave us your feedback. Adele

Hi Felicia, thanks for your lovely review; we're delighted to hear that you've been finding the system is such a great fit for you and delighted to have been able to assist you get started. We look forward to working with you and thank you for choosing Sirvoy!

Hi Lars-Thorner, we really appreciate you taking the time to give us your feedback and nothing gives us greater pleasure than to know that our software is such a great fit for our clients. Our support agents remain at your disposal 24/7 as always. With sincere thanks, Adele

Hi Nick

Many thanks for taking the time to submit your feedback.

Regarding revenue management we hope that our Booking Suite which is currently under development will help to alleviate some of the issues you mention in your review. Rest assured we are working on it and will update the Booking Blog when it is released.

Thanks for your patience and your continued loyalty over the years!

Sincerely
Adele Worden
Communications Manager

Hi Yolanda, thanks for your review. We are sorry to hear that you are finding some of the more technical elements of the system difficult to understand. We do have a youtube account where you can view tutorial videos that give you a visual demonstration to help with basic set up; you can view it here: https://www.youtube.com/watch?v=C4HKkLXJksc&t=2s I hope this helps but if not you are welcome to contact me directly on [email protected] and I would be happy to go through things with you in more detail if required. Sincerely, Adele Worden, Communication Manager

Hi Pam, thanks for your great review, great you found the chat function so helpful! Regards, Adele

Hi Anna, we appreciate you taking the time to write us your review. Glad to see that you find us head and shoulders above the competition in terms of value for money and that you are finding the system easy to use. Regarding your point about the rates, I have made a note of this for our development teams consideration. They are continuously working on Sirvoy's features and functionality and updates are released all the time so please bear with us in the meantime! Your feedback is really important to us in this regard so always feel free to send in any suggestions to [email protected]. Sincerely, Adele Worden, Communications Manager

Hi Pernille, this is such a glowing review and we were delighted to receive it! We hope that you've managed to fully find your way around the system now but should you ever run into any problems our Support team is only a live chat away. Thanks again, Adele

Hi Markus

Thanks for reviewing our system. We have made a note of your comments and they will be forwarded to our development team for further consideration.

Sincerely
Adele Worden
Communications Manager

Hi Tom, what a super review! We appreciate you taking the time to leave us this great feedback and we're delighted that you're having such an awesome experience so far. Our Support Team are always there 24/7 for any help and questions you may have as you grow more and more familiar with the system. If you do ever notice anything you think could be improved don't hesitate to drop us a line at [email protected]. Thanks again, Adele

Hi Cathie

I think what you are having problems with, is the fact that you have multiple Booking.com accounts; one for each corresponding property. You have to connect each Booking.com account to a separate Sirvoy account. You can solve this by consolidating all your Booking.com accounts into one to feed into your single Sirvoy account or alternatively create multiple Sirvoy accounts for each Booking.com account. We would be very happy to offer you a significant discount on any additional Sirvoy accounts you create and you should find this completely solves your current difficulty. Please contact [email protected] if you would like further information. Sincerely, Adele Worden, Communication Manager

Hi Dewi, hi to you and your staff in Bali! It's great to know that the system is working smoothly for you and you aren't experiencing any issues. We hope that Sirvoy continues to meet and exceed your expectations and we appreciate your comments and feedback. Thanks, Adele

Hi Angela, we really hope your guests like booking through Sirvoy too! It's expected that any new software will take some getting used to, so please feel free to lean on our support should you ever run into any problems. If you are experiencing any issues with Stripe I would suggest that you contact them separately and hopefully they will be able to resolve your issue. In the meantime, I thank you for your kind review and feedback. Kind regards, Adele