TrekkSoft

Avantages

Even for the 'Standard' account, lots of possibilities. Very professional appearance. Incredible support team. Not free, but also 'No' worries. Very easy to obtain a Payment Gateway. On the fly tracking of bookings and block dates. Literally taking your business in your pocket.

Inconvénients

It has a fairly steep learning curve but very well balanced out with the amazing support. Not yet flawless intergratable with Joomla. No Android App available yet. Payout only once a month.

Avantages

I like to have the fast reply from the help-desk, much appreciated. But sometimes they misunderstand the questions and gives wrong answer...

Inconvénients

We want to have the possibility for our customers to do booking at TrekkSoft 2-3 years ahead of the expeditions. Today it's not possible, why?

Avantages

versão gratuita e pela propaganda, achava que ajudariam nas vendas

Inconvénients

taxas de serviço, a maneira que eles tiraram o meu site dor ar

Avantages

(1) Easy integration with some of the biggest booking systems like Viator, Get Your Guide and Expedia.
(2) Simple to learn and use, whether just using the booking software or also using the website builder
(3) Quick response time from the customer service team

Inconvénients

(1) It seems that TrekkSoft has prioritized developing new features over improving the current product and fixing bugs. I think that is now changing as they seem to be working on tightening up the entire quality of the software, but it still needs work to be more stable and bug-free.

Avantages

Is a very useful system to conecting and displaying booking options. The info actualización is very easy and the notification way by Google calendar is efective.

Inconvénients

Some time we have problems with the booking notifications by email. But maybe, is an conecting problems.

Avantages

It's supposed to be taylored-made for tourism, although it's far behind the real situation, often we find ourselves adapting to the system...

Inconvénients

Horrible CRM - Takes weeks

For simple things, such a banal thing like: 'know who is or not in today's tour' - it's an added feature --> Scammers..

Expensive and worse than similar products on the marke such as Xola cheaper and better

Avantages

- Customer Support: Customer Team is just incredible. They are fast, effective and generate notorious value when needed.
- Booking Engine (Intranet): The backend of the booking engine has endless features and options and is very easy to understand and use.
- Sharing Knowledge: Personally, their tips, blog and webinars are just great.

Inconvénients

- Lack of Features (Front-End): At the moment, front-end customization is a bit limited as we need to adapt to the standard (and awesome) booking engine they developed. However, I'm sure that TrekkSoft will improve their customization process and features very soon.

Avantages

It works great It works well, fast and securely. It's proven to be very reliable.

Inconvénients

I believe the overall interface could use some tweaking, and the platform itself could potentially be a bit more improved and user friendly - for a better overview of reservations, less steps to take to get to a file, etc.

Avantages

- Can be connected to many channels
- Easy to use
- Super responsive customer service

Inconvénients

- Glitches happen
- Minor shortcomings, such as payout report doesn't give detailed information such as adult / child

Avantages

this software if full service booking suite with all the bells and whistles that go with it. Trekksoft have not left a stone unturned if you need it to run your tourism based business then Trekksoft has it covered.

Inconvénients

The only thing that I found frustrating is that on the start-up package you have an initial account agent for the set-up process but once you have set-up you needs to email support team for answers and to assistance. Although I do agree that with the low their packages and account manager should not be an ongoing thing. I think it would be best to have a point of contact for at least the first 6 months of signing up to allow for further training and questions.

Avantages

The software is really easy to use. It has an great app for smartphone which is really handy if you are on the go while using it.

Inconvénients

Sometimes there is some bugs that happens when customers pay, where they show up as "ghosts" with no personal info.

Avantages

Easy registration
Nothing nice about it if I’m honest

Inconvénients

Slow
And not very practical especially managing tours and activities which it’s supposed to the best.

Avantages

Nothing, because they ripped us off, took our money and dissapeared. Nothing actually worked for us and I don't need to mention the worst customer service ever, they don't care about customer and I can just say it is a SCAM! Be careful.

Inconvénients

No customer support, slow and too complicated system with too many featuers. They worst customer service ever, after we paid they dissapeared and never delivered anything! The system is not worth a penny! SCAM!

Avantages

I like how easy it is to use and all the great functions. Being able to schedule pre and post trip reminders using both e-mail and SMS is great, and being able to fully customise pdf tickets and reminders is really nice.

Inconvénients

The only thing I don't like so far is that it is a bit expensive. We only just started using Trekksoft, so hopefully it will prove it is worth the money.

Avantages

Relatively easy to use and to set up compared to other products. It also had all the features that I was looking for.

Inconvénients

In theory Trekksoft does everything it says it does but the reality is different. I collect a deposit, then send out a second invoice for final payment closer to the tour. It was so confusing that even my account manager from Trekksoft had difficult saying how much the customer owed.

Then, the amount showing wasn't even correct. I waited for over two months for this to be fixed but it never was.

It's the worst customer service I ever had and the product bugs are huge.

Avantages

Trekksoft is great. I can quickly search what I am looking for and do what I need to do. The colour scheme makes it easy to read.

Inconvénients

The basket details page sometimes has too much info in one place and when some articles are updated I still have to update the others manually.

Avantages

TrekkSoft offers many features and a good website. The support team is always there to help

Inconvénients

Nothing in particular, just minor details

Avantages

It is easy to send payment links to customers, customer support, mapping with plenty of agents possible and easy to process

Inconvénients

software is rather slow, display of tours could be better

Avantages

Easy to use. Looks professional. Strong reputation. Excellent customer service and local contact for networking. Adaptable to my needs.

Inconvénients

Slow to connect with other platforms such as viator.
Email notification of bookings can have a small delay

Avantages

Ease of set up and customer service, additional features being added each year as they continue to improve.

Inconvénients

Since we run multiple tours at various times of the day, it would be ideal for our customers to see what is available on the day instantly, without having to contact us first.

Avantages

We had some requirements that this was one of the only booking software to handle. The training and integration team is one of the best I have experienced

Inconvénients

We lack a sales platform for merchandise and shop items without a booking attached.

Avantages

Often quite self explanatory and easy to use

Inconvénients

Has some glitches in search functions, when searching for a name or an email address it is not bringing up all options. EG, when I search a name and then search the email address that is coming up for a booking, the booking I took the email address from does not come up

Avantages

The way it frees so much time for us by having customers do most of their booking themselves. This makes us able to focus on improving our products and being innovative.

Inconvénients

Sometimes it takes too long time to get answers through the TrekkSoft-chat. The app is not optimal, especially taking payment from the phone hardly works.

Avantages

It’s flexible and easy to use and always online you can get it any time

Inconvénients

Some times guest booking and didn’t come

Avantages

What I like most about the app, is the fact that as a small business operator this app give me the flexibility and freedom to concentrate on providing high quality service while the app take care of my schedule and bookings.

Inconvénients

Not much there not to like about the app. How ever the default currency should be in USD since that most customers prefer to trade in USD.

Avantages

Simplicity and flexibility. Adaptable to most real world requirements and tour offerings. Well thought out work flows and seemly intuitive.

Inconvénients

Currency and some fees. Not clear on enrollment. Still trying to figure it out. Some processes need to some refinement and occasionally we run into minor software issues.

Avantages

customer service was accurate and to the point, using photos and other illustrations to for better understanding

Inconvénients

may take a few hours for first response. they require at least twenty four hours to get back to you.

Avantages

I like the very efficient customer support.
Features are getting better everyday; they listen to their customers.

Inconvénients

Not being able to make bundle changes. I have to make a change to each item.
Prices are not on the cheap side; it could be priced a bit more positively for the small business owners.

Avantages

Provides a wide range of well-designed templates to suit a large variety of client priorities and requirements.

Inconvénients

Could do with a site map or a help function to enable the client to chase up on questions which might not fully necessitate a call to the customer service centre.

Avantages

Setting up our offerings and services was straight forward. Had great support from Trekksoft implementation team

Inconvénients

Nothing yet, have not yet applied all features

Avantages

i like because you set it once and it works with all necessary procedure...yo send automatically confirmations and everything. Back up of sistem is always there.

Inconvénients

it has some things about rental that could be better...you are not alowed to count from hours days automatically, only you could choose daily or by hours counting...

Avantages

The Admin portal is easy to use and Navigate. Support is always available and helpful in creating ideas for your company.

Support was able to offer suggested method used by other tour companies which gave me great insight as to what is possible with Trekksoft partnership.

Inconvénients

The transactions fee are slightly more than my ATM card machine. Both speaking with support I was told that fee can be negotiate depending on the amount of transaction being made. So hop when I continue to grow the business a better transaction rate can be offered.

Requires device with data access. In my country mobile data is expensive. In the Americas or Europe I don t see this as a problem.

Avantages

very good level of customization of the booking management
friendly gateway payment, specially for South America
awesome app when you are "into the process"

Inconvénients

prices too high, lack of options for everyone's needs
terrible customer service, just one month to get an answer
false expectations, they do not keep their promises

Avantages

Customer services always give help and Answer. Easy use steps, I like also they add new features to the system

Inconvénients

Easy step to use, Multi Language website, very Simple with great features
The Customer service are very great with update and news

Avantages

Ease of use, customer service, good integration

Inconvénients

Some new features would be nice to aid in our continued use

Avantages

The best about the software is that it offers many features and functions, you can use it in almost any case you have. The support is great and responds fast (email and telephonw). They also organize many seminars showcasing the industry and their product.

Inconvénients

The software is a bit hard to use at first but when you start using it, it all becomes much simpler.

Avantages

Easy to use and allows for access on the run. Also allows for both great back end support to the end user who needs assistance.

Inconvénients

The time it takes for pages to load between searches. Once on the site and a new search has to be performed it takes way to long to navigate or open new pages. A quicker time process would greatly speed up processing.

Avantages

That I am in charge and I can make changes when I like. The customer support is always around when I need and the styles of the webpages give a very professional look to my webpage. The quick book options on the website cut down on my emailing time also which is a bonus. I would recommend the product to anyone in the tourism business.

Inconvénients

Some minor adjustments could be made in things like bloging and ease when dealing with multiple languages.

Avantages

It is all in one: booking system, payment gateway and channel distribution. Calendar Sync works just fine. No need for anything else. Customer service is above expectations.

Avantages

I like their platform and it´s very convenient since I can add as many tours and services the way I want.

Inconvénients

Their Payment Gateway, which should be the best service available had an enormous amount of problems since we hired them. We missed lots of sales because of that.

Avantages

Versatility and helpful staff. I can set up any kind of tour or activity for my rentals and manage the whole process.

Inconvénients

Wish it was free, but then it would probably not be great. The package with the APIs is really expensive, they need to work on that.

Avantages

how work the web page whit the sistem
they really understand how this business works and what their needs are

Inconvénients

that there is no Spanish version and I wish there would be a personal training
and more pay form for the customers

Avantages

The platform is excellent! It is a whole solution. I used to work with a webmaster who designed the website, but every time I needed a change, it required three or more days. Now I do it myself immediately! This gives me autonomy and versatility! In fact, it costs me less money!

Inconvénients

The instructions to operate the software are not always clear. I have to admit that these procedures were new to me. Modern learning techniques are very intuitive. Sometimes, older people need a clearer degree of explanation. The great advantage has been the excellent technical support I received. Fast and effective.

Avantages

Trekksoft's team is really friendly and reactive. Most of our partners appreciate their work regarding API, which is a great comfort for us. Their will to offer the best booking system is very strong and they never stop improving.

Avantages

The way it is set up towards agents and OTA'S, you only need this system to keep control of all your bookings.

Inconvénients

The financial reports lack a little, but Trekksoft is working hard to improve that. In the high season it would be great with 24/7 customer support, but that is not a big deal.

Avantages

Fairly easy to use. App good and responsive

Inconvénients

Have to scroll through for availability changes. But of a faff.

Avantages

The platform offers a lot off suppliers and products and the information between the three parts is so fast

Inconvénients

the backoffice doesnt' offer a list of whole suppliers and products, in order to have a complete overview of the platform

Avantages

Functionality

Inconvénients

Help desk is average. They read from the playlist and rarely try and understand the issue.