TutorCruncher

Avantages

This software is fantastic for documenting tutoring sessions and keeping track of payments from clients and to tutors. If they roll out the UK features of split disbursement and lower credit card fees using a native payment within the app to the US it will be even better.

The API and API support is also excellent

Inconvénients

The calendar synch is one-way and delayed. That may not be a big deal for a brick-and-mortar tutoring business using employed tutors. However for my use case (100% virtual tutoring using independent tutors using different calendars and meeting software) the lack of an effective calendar synch means many of the scheduling and availability "features" are actually in the way and confusing to clients. We can only use tutor cruncher on the "backside" of the appointment to document and charge. As an example of a feature that is desperately needed, the availability needs to be able to automatically update when a tutor schedules something on their personal calendar (similar to Google Calendar appointments). As it stands a tutor would need to constantly manage their tutor cruncher availability. It just isn't worth it for tutors who are doing this part time.

Another issue is that there is currently no way to have fields that only a tutor sees but are uneditable for the tutor. I would love to communicate various poliies and information to turtors inside their TutorCrucnher accounts, but tutro custom fields are editable by the tutor. Seems like a a relatively simple function to no include.

Avantages

Easy to use, works on mobile, can select clients easily.

Inconvénients

Cost could be slightly cheaper. Dashboard of hour delivery could be clearerm

Alternatives envisagées 

Pourquoi passer à TutorCruncher

Avantages

nothing anymore, because everything breaks after a while on this platform

Inconvénients

absolutely rubbish service: email templates change without me changing anything, failed payment emails don't get sent, credit requests don't work properly, and it all comes at a hefty price from tutor cruncher who is most of the time unable to help.

Avantages

The ease of getting jobs out to potential tutors, the way we can set up new clients. our record of seeing clients and invoicing them.

Inconvénients

When a tutor applies for a job, but has questions, I cannot reply back to them. I would like a way to respond to their questions directly from tutor cruncer

Avantages

The tutor listing feature is really cool. This allows us to list expert tutors for a direct booking by leaners

Inconvénients

The fact that the white label feature isn't really affordable for all.

Avantages

TutorCruncher makes my scheduling, invoicing and collecting payment seamless for me and my team of tutors. It saves me hours every week.

Inconvénients

It's a minor thing, but some things, such as marking lessons complete take too many clicks.

Avantages

Sophisticated and advanced functions and a good layout

Inconvénients

Confusing to learn to use to begin with, takes a while

Avantages

Speed of the website. Payment breakdowns. Set up process.

Inconvénients

No option to only reschedule and avoid clients cancelling. We have a rescheduling policy. If there is an illness or emergency related issue only admins / tutors can cancel. Lesson reports - adding images easily.

Avantages

Tutorcruncher is efficient and allows prompt processing of payments. Clients can pay using a variety of methods and receive clear, transparent communication

Inconvénients

Sometimes names are not added in a alphabetical order

Avantages

It is easy to use for both tutors and admins. You are able to customise forms which makes it easy to personalise to individual businesses.

Inconvénients

You don't get notified when people pay with Amex cards and there is an extra charge for these.

Avantages

The ability for tutors to do their own invoicing and split payments work well and keep us below the VAT threshold.

Inconvénients

The customer service is terrible. The agents try their best, but language barriers seem to be an issue. The questions don't get answered fully the first time round, there is a lot of back and forth until the agent understands what you mean, often you figure out the answer yourself in the process (by elimination) and I have been given wrong information in the past, such as that it is possible to split payment three ways - it is not!! This then caused issues with tutor payments. It would be good if this feature was available, it looks like it should be - but then it doesn't work with Stripe.

Avantages

Ease of setting up lessons
Lots of adjustable features in the settings
Filtering options for different jobs/ calendar overview
Lesson report options which can be viewed by clients- time saver
Communications- automated lesson reminder emails
Integrated with an online learning platform
Importing users in a bulk upload

Inconvénients

Attendance reports could be improved with various filters
Attendance statistics the same as communication stats
Sometimes too many settings which can confuse users

Avantages

The tutors' availbility is amazing for communicating with tutors in different time zones.

Inconvénients

1. The calendar only shows one time zone, we need to switch every time in the setting.
2. If the calendar can be default set as showing 00:00-23:59, it would be best, because we need to manually press something to show more time on the calendar.

Avantages

Reminders and follow up. Scheduling. Customer reviews. Student reports.

Inconvénients

Cannot use local credit card processing services.

Avantages

Ease of use. We like that tutors can reschedule sessions easily.

Inconvénients

We want more flexibility in setting reminders or alerts for administrators.

Avantages

API is well done and useful. Lots of functionality to change things.

Inconvénients

PDF and HTML templates don’t let you access the tutors details very easily to allow the tutors details to be put on invoices

Avantages

It takes into account all aspects of your tutoring company

Inconvénients

There are some features that are missing that I would like to see.

Avantages

Excellent for next level of tutoring company, when management of lessons and invoicing becomes too much for manual solution.

Inconvénients

Can be tricky to setup initially, and fees fairly high.

Avantages

We love the ease of tutor matching, scheduling tutoring sessions, and sending invoices in TutorCruncher. It has saved us so much time compared to the system we used previously.

Inconvénients

We wish that we were able to customize TutorCruncher more to fit our specific company's needs.

Avantages

TutorCruncher has helped us organise in ways we weren’t achieving

Inconvénients

Transactional costs per lesson - obviously this is Stripe but still quite a significant chunk of the margins

Avantages

The transparency for the clients, tutors & ourselves. Our clients & tutors find it easy to use.

Payment system works well, have had positive reviews from clients.

Inconvénients

When viewing the tutors list, it would be helpful if they were alphabetically ordered

Avantages

Very easy and simple to use. Staff very friendly and responsive.

Inconvénients

No negatives, simple to use and very useful for my business.

Avantages

- Great invoicing platform
- Good for managing appointments
- Excellent for matching tutors
- Good value

Inconvénients

- Data analysis features are very limited
- Communication/email blast features are just okay

Avantages

We like that everything is in one place as much as possible with our current system.

Inconvénients

We are waiting for the credits system instead of monetary system to be implemented.

Avantages

Easy to upload new clients to the scheduling calendar.

Inconvénients

When you need to delete students on calendars when they have not been 'repeated' when scheduling. Time consuming deleting individual sessions on the calendar.