En savoir plus sur Zoho One
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Zoho One - Prix
Zoho One n'est pas disponible en version gratuite mais propose un essai gratuit. La version payante de Zoho One est disponible à partir de 45,00 $US/mois.
Zoho One - Avis
Évaluation des fonctionnalités
Tous les avis sur Zoho One
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- Secteur d'activité : Vente en gros
- Taille de l'entreprise : 501–1 000 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Provenance de l'avis
une solution complète pour les PME
Avantages
Je l'ai utilisé pendant près d'un an et je suis très satisfait de cette suite car il couvre tous les besoins de mon entreprise.
Inconvénients
La nécessité d'une bonne connexion internet pour profiter pleinement des fonctionnalités, et le fait que certaines applications sont encore en cours de développement et peuvent présenter quelques bugs ou limitations.
- Secteur d'activité : Design
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
Une multitude de fonctionnalité à petit prix
Avantages
Zoho One possède de nombreuses fonctionnalités avec l'accès aux logiciels de la suite Zoho. On peut vraiment tout faire (ou presque) !
Inconvénients
L'inconvénient de Zoho, c'est sa complexité pour paramétrer l'outil. On peut le personnaliser à peu près partout, mais encore faut-il savoir comment personnaliser. Les réglages et automatisations sont nombreux mais dispersé dans tous les paramètres de tous les outils...
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- Secteur d'activité : Services et technologies de l'information
- Taille de l'entreprise : 1 001–5 000 employés
- Logiciel utilisé tous les mois pendant 1 à 5 mois
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Provenance de l'avis
Best in budget but no compromise
Avantages
customer support team is very friendly
all Zoho apps for one value price is super appealing and great value
Inconvénients
support team is always evading you and end up leaving you in frustration. The apps are poorly designed
- Secteur d'activité : E-learning
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
Zoho One Works
We have been using it to manage our online music school, so far it's working ell.
Avantages
The fact that it is integrated and an all-in-one platform for my business needs.
Inconvénients
I do not like having to connect each app together each time I use something new for each application, however, they have wonderful tech support to walk you through any problems.
Alternatives envisagées
OdooPourquoi passer à Zoho One
Because it is an all-inclusive integrated platform.- Secteur d'activité : Gestion de l'enseignement
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Provenance de l'avis
Zoho One Review
At first, it was confusing, due to the many different apps. But over time, as I became familiar with it, I was able to utilise the time tracking aspect to gauge my productivity and see where I was spending too much time on tasks, and how I could improve in that aspect.
Avantages
It had a lot of features which essentially solve every possible need an organisation can have. From human resource management to product management to time management to knowledge management and client management. Zoho One has it all in one package. It's a swiss army knife.
Inconvénients
Because it has so many features, there are some that an organisation or individual will not need, but you would have to pay for access to the entire suite, and that's relatively expensive. Paying for individual apps is even more expensive.
Alternatives envisagées
ClickUpPourquoi passer à Zoho One
ClickUp was predominantly for Project Management. I wanted something more robust- Secteur d'activité : Services et technologies de l'information
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
Zoho One Daily User
I'm very satisfied, I'm very technical and have a lot of skills so doing some of the stuff that most people are unable to do I can do for myself by a little bit of research and a little bit of time invested.
Lots of reports, you can track almost anything that you do inside that database, which means you can track anything your employees do.
Personally I'm not a spymaster and I really don't care to spend my time looking at what my employees are doing on a daily basis, but when there's a question I'll use it to verify what they've been up to.
If you have the money, you can save yourself a lot of time, if you're technical you can do it yourself otherwise, you can work with your zoho one partner and they can make your entire environment do whatever magical thoughts you have come out of your head. Yeah there's some limitations some quirks but it's a really great platform so far.
Avantages
Zoho One, is an overall enterprise platform gravitate in and around the CRM application first and foremost. We use it every single day. it's highly customizable, flexible integrations galore.
We use the email templates quite frequently, that's a real timesaver. We’ve integrated RingCentral our VoIP phone system; with that you can click call any contact in your database.
If you have any understanding of coding you can create whatever it is that you want, that said you also need the time to do it. if not you can use your zoho one partner or zoho one support.
If you have the money you can work with a zoho partner and they will make your entire system cook eggs washing dishes and mop the floors. The functionality's available or just endless and it's only limited by your imagination.
Zoho One support group does not have the intuition or business understanding on how you need to accomplish your tasks do not rely upon them to give you any kind of insight or guidance they can only answer specific questions that you ask them. if they don't know they will do the research and get back to you.
Inconvénients
I’d the cons with Zoho One there is a learning curve, but isn't that the case with anything that you engage?
My impression at first was that this thing was ready to go the moment I turned it on… Oh no not the case. but if you give it time you'll figure out exactly what you need and you can get that addressed by support.
Pourquoi choisir Zoho One
Simply put we out group actLogiciel antérieur
Act!Pourquoi passer à Zoho One
Salesforce is astronomically pricey, in addition to that I have to hire a full-time programmer just to use the system. That’s like needing a mechanic on staff so you can drive your car, that's just ridiculous. Microsoft Dynamics requires you to work with a partner and their minimum investment upfront was $5000. I really wasn't ready to spend that kind of money, I couldn't justify it. I could program Microsoft Dynamics myself and I'm still required to start off with that partner and pay them that $5000 minimum bound.- Secteur d'activité : Divertissement
- Taille de l'entreprise : 201–500 employés
- Logiciel utilisé tous les jours pendant plus d'un an
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Provenance de l'avis
Under Priced, Complicated, & Impress Features Ahead of its time!
Uniquely advanced, great for a midsized business, or a company with at least a dozen users to hundreds of users.
But for a contractor with less than a handful of users, it's very complicated.
Avantages
1. Their AI tracking of lead systems alone is an inexpensive tool that's beyond today's standards of capabili.
2. Unlimited tracking of website visits with a simple Javascript is by far the most detailedinterface!
3 unlimited domain create at no additional expense is a major plus. Especially when running lead generating campaigns.
4. When Covid-19 restrain hit, the ZOHO team added Go Meeting with basic capabilitiesat no extra cost, and improved features at a reason price.
7. Almost identical capabilitiesto the multi million AI CRM by Adobe. But at price of $600 a year.
8. Pre sales customer sales reps will design a workflow model based on your needs. This is a huge saving of time when considering the many hours required onboarding into a new CRM.
9. More than 40 apps included!
10. Having the capability to custom create tabs containing documents and pictures within each contact is a huge time saver. Especially reviewing a contact, or a contractors certification all within the same area. Verses trying to figure out which cloud drive is where the source document is located.
Inconvénients
1. Too expensive for small businesses,
2.Interface Too complicated
3. There are many Customer support variations. To get them to respond pre-sales is very fast, but after you're subscribed, it take a week to a month to respond.
Alternatives envisagées
Claris FileMaker, Salesforce Marketing Cloud Account Engagement et Salesforce Sales CloudPourquoi choisir Zoho One
Goldmine dollar for dollar was too expensive. But ZOHO was much more competitively priced, and had many more than 40 high quality apps included.Pourquoi passer à Zoho One
40+ Apps included, verse separate apps with other companies.- Secteur d'activité : Production audiovisuelle
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
Do NOT use ZOHO!
We recently made the COLOSSAL MISTAKE of signing up with Zoho One for our small business. (I highly recommend that you don't!) Long story short, the Zoho One and Zoho CRM software are full of bugs. It was advertised as an "all-in-one" business solution that "seamlessly" integrates with all your business needs (mail, CRM, finance, marketing, etc.) It doesn't! Furthermore, Zoho likes to advertise their "award-winning customer service", which they are abysmally far from providing. We spent more time troubleshooting than we did getting anything accomplished. We contacted Zoho countless times over a six month period, which was a futile and frustrating waste of time. As mentioned by other reviewers here, they take weeks to return a simple email and they never answer their phones. I can't speak for anyone else, but when I've got customers waiting, I can't delay my business operations for 6-7 days waiting for Zoho to get their act together, because my customers WILL and DID go elsewhere! To make matters worse, the Zoho Mail software was constantly sending messages from trusted and established clients listed in my database to either Junk or Trash folders, and some of those customers believed I was ignoring them, so again they went elsewhere. Zoho has cost us time, money, and energy.
Avantages
Nothing at all! There was absolutely nothing useful about this software and I would strongly urge anyone considering it to think twice.
Inconvénients
Terrible customer service. The software is full of bugs. There's nothing "seamless" about it.
Pourquoi passer à Zoho One
They talked a good game. Unfortunately, they're nowhere close to being able to back it up!- Secteur d'activité : Gestion de l'enseignement
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus d'un an
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Provenance de l'avis
Zoho Review
overall impressive
Avantages
Currently, it is the best software around, in terms of features and pricing in marketing.
Inconvénients
too many tabs so users might get confused in the beginning they should run a demo for their users.
- Secteur d'activité : Gestion de l'enseignement
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus d'un an
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Provenance de l'avis
Don't just get this software just because it is cheap compared to Hubspot or salesforce
Wouldn't recommend this to anyone. I would rather suggest consider other options especially Hubspot if you are in this segment or maybe freshdesk (have tried it once but can't say for sure that this is great)
Avantages
I like that the pricing is competitive and they have introduced zoho one to wrap up all their products into one.
Inconvénients
Support is bad - It is hard to get a proper emphatitc response. Team doesn't respond on time and you have to follow up. Unlike Hubspot - in simialr category the support is amazing and people are responsive and understand the questions.
Zoho one is still new and lots of issues from an administrator perspective.
- Assigning apps to users is a painful process
- You have to repeat the settings on every other app - for instance if you want to verify your domain you have to add this verification on every zoho app.
- The user interface to say the least and error handling is bad. If I want to change an app owner or service admin then forget about it. Its hard to impossible. Then when you reach out to support as an admin they just start throwing you blogs rather than helping.
- Email to lead - I should have checked this throughly during the assessment but considering a product that is competing with big giants I would expect a basic functionality like email to lead. But guess what it is not there. I had to setup Zaps to manage this. That means you pay more money if you are using more tasks on Zaps in addition to Zoho.
- Secteur d'activité : Énergies renouvelables et environnement
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
Offers a lot but has glaring shortcomings
My experience with Zoho is mixed. Some of the apps work well: Zoho meetings, electronic signatures, CRM come to mind. Other apps not so much: Zoho Books, Projects, Timesheets, Inventory.
Zoho tech support staff are sincere and try to help, but calls can be long and left without resolution. Promises to find out the solutions & get back are typically forgotten.
Avantages
Zoho One tries to offer a lot all for one price--too much perhaps. With 40+ applications all integrated you can do a lot. Keep track of your customers, electronically keep track of their signed documents, conduct meetings with them and share your screen... on and on.
Inconvénients
Zoho One has glaring shortcomings. You will get frustrated if you rely on the software's promises.
For example, it's an accounting software, with inventory tracking and project management, but you can't keep account of the inventory items you use to complete a project. If you want to know how much a project cost the company, incredibly you can't count the cost of the inventory items you used in the project. You have to recreate everything in Excel to know that.
Or if a vendor worked on two projects, I am still trying to figure out how to pay them with one payment, and split the amount to each project in Zoho.I have to pay them with two different transactions. The question stumps the support techs, who usually seem like this is the first time someone has asked them that question.
The tech support people are often figuring out the software with you. It is not uncommon to spend an hour or more on a support call and not having your issue resolved. (BTW, I do not recommend paying extra for premium or onboarding support. A significant number of appointments are missed or start late. Technicians often don't know the answers and put you on long holds.)
Alternatives envisagées
Salesforce Sales CloudPourquoi passer à Zoho One
Cost and the promise of a fully integrated software.- Secteur d'activité : Organisme social ou civique
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Provenance de l'avis
Great price and amazing mix of services but integration and support need work
Good, it is amazing value but it wasn't for me
Avantages
So many services and products all for one price with one sign in.
Inconvénients
Internal integrations couldn't help me bring together everything in one place. Internal! External integrations were sometimes lacking too. Support takes too long to respond, over 24 hours when tech issues come up. They don't always solve your problem either.
- Secteur d'activité : Informatique et sécurité réseau
- Taille de l'entreprise : Auto-entrepreneur
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
Great for the price if single user
Avantages
Its great for the price for a single user. If you have alot of employees costs adds up. Comes with alot of features and products
Inconvénients
105/month for flexible plan is steep. Reg is 45/mo if adding all users, so flexible would be better around 75. Accounting package needs to manage multiple companies. This is the biggest bit fall. The regular paid version allows it so why not the one included with One?
- Secteur d'activité : Équipement et fournitures de bureau
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
To run a small business you have many tasks from accruing vacation to AR/AP - Zoho One does it...
Avantages
Integrated applications - eg CRM to electronic signature, etc. etc. VERY easy to set up flows - if something happens in one module - make an entry into another module.Easily customize to meet your needs - fields, applications, etc. etc.Workflows save time/effort and are very easy to create
Inconvénients
Hard to come up with a con - I would have said in the Meeting (zoom like) software not having the blurred background was the biggest con - but they recently added that.
- Secteur d'activité : Logiciels
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
A real fan
We are a consultant agency and consult 360 on Business Software, CRM, E-Commerce, Process Automation and Online Marketing. Based on our excellent experience with ZOHO One we use ZOHO extensively in our own company and have realized a great number of projects.
Avantages
Great functionalities, comparably easy and thus, fast to set up. Everything in one platform under one transparent license. Perfect as a single all-in-one software for small and mid-size companies and organizations.
Availability super high, hosting and updates very smoothely.
Inconvénients
As ZOHO develops fast, sometimes there are overlappings between apps.
- Secteur d'activité : Mode et vêtements
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Not for Most Users
First off, let me see that I am a huge Zoho evangelist. I am a Zoho User Group Leader, I have two companies on Zoho One and have been a user for almost 5 years now. That said, I would caution most users from using Zoho for many of the same reasons that many other people here have noted, namely weak or non-existent customer service, increasing prices with a reduction of functionality, and buggy/flawed designs on new applications and enhancements to existing applications. Just look at the fact that they went from 1 TB/user on Zoho Mail to 50 GB/user to get an idea of how drastic their cuts have been.
I am sad to say that I would not recommend Zoho to anyone without the stomach to deal with their terrible service and without an internal team member that can develop around their design flaws.
Avantages
I love that Zoho is constantly evolving and adding new functionality to its software.
Inconvénients
The customer support is horrible. Most people you speak with have no experience with the software and cannot answer the most basic questions. Sometimes they even make up answers to get off the phone. It is actually absurd how bad the service is.
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- Secteur d'activité : Internet
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Zoho One is an OUTSTANDING value for anyone that uses several Zoho applications. It is...
The integration of the apps are wonderful!
Avantages
I use Zoho as the platform to support ALL our clients. Depending on how we are supporting them, we may use one or several Zoho applications for one client. Zoho One is great for the clients we use several applications to support because it is EXTREMELY cost effective. In some cases we can save hundreds of dollars. When they rolled out Zoho One this past summer, I could not believe what I read!
Inconvénients
The only down side is Zoho One doesn't allow several different logins for the same user seat. They track the IP address. I can understand the reason because of the low price, why they want every user to have their own login. For us, we may have several team members servicing one client. It is not cost effective for us to purchase several seats to service one client. Also, customer service is not always the greatest.
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- Secteur d'activité : Services et technologies de l'information
- Taille de l'entreprise : Auto-entrepreneur
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
A bargain based on all the tools you get
I use Zoho One and the tools to keep track of spent time on various projects, save all expenses, invoicing, CRM, some custom workflows and much more. I haven't had time to explore all options yet.
Ah, Zoho Social is also a tool I use reguarly.
Avantages
With Zoho One you really receives everything to run a company. It's very nice to have everything at the same place. And the integration between the various tools they have are superb. If you're like me, a bit technical, it's really nice that you can customise you company's workflow (Zoho Flow) and even develop internal applications easily (Zoho Creator).
Inconvénients
It can be a bit overwelming with att tools and options in the beginning.
- Secteur d'activité : Logiciels
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Zoho One
Avantages
Zoho one is amazing complete business platform to run business smoothly and easy.
integration between apps make work done fast and easy.
using zoho desk help support team mange their tickets from different sources easily and save communication between customers and support.
CRM is great tool to mange sales process with artificial intelligent help and log all of activities
and manage pipeline .
zoho people mange all hr tasks which make easy to track employee attendance and leaves and so much more.
with workdrive it replace google drive
Inconvénients
All Apps are integrated and they make fast improvement
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- Secteur d'activité : Musique
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
Great product & more importantly Great customer service!!!
Avantages
Really flexible and easy to use, the streamlining capabilities and customizations are unlimited! One thing I really like the most is typically offshore companies are hard to communicate and get quick fast support. Zoho has I have to say one of the best support teams I've ever worked with. I've called them in the middle of the nite all the way to a Sunday evening and they are always right on top of it and are even willing to remote into my machine to debug issues i created in the configurations. Any tech who has dealt with large support teams knows this is usually the most frustrating issues dealing with third parties. Wonderful company and great products!
Inconvénients
Some of the functions are limited but you can always customize it using they're scripting tools and api. Not really a issue but if i have to say what i like least it would be this.
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- Secteur d'activité : Logiciels
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
Manage your business with zoho one
Its very nice to use zoho one as by using it now we are able to manage organization smooth.
Avantages
Zoho one provide many solution at one platform which an business need. I like all platforms like zoho crm, zoho invoice and Bill management, inventory management and many more.
Inconvénients
Managing ledger is bit confusing. Sometimes is getting very slow while receiving mail and managing tickets.
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- Secteur d'activité : Marketing et publicité
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus d'un an
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Provenance de l'avis
So many tools, so little time
Avantages
Zoho One is THE all encompassing business software that a company of any size can use. It's ultimate goal is to streamline everything for you so you don't have to use multiple vendors/softwares/subscriptions to perform your daily business tasks. It has so many apps and features, we're still learning and experimenting with it even after over a year of use!
Inconvénients
The layout, workflow, and wording within some of the apps can be a little confusing because it may not align with the terminology your company understands.
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- Secteur d'activité : Services juridiques
- Taille de l'entreprise : Auto-entrepreneur
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
The best all-in-one tool for SMEs.
I have been trying to launch my legal services business since before COVID-19 and I have experimented and used free trials for all of the major service providers including Hubspot, Salesforce, Pipe Drive etc. I keep returning to Zoho One due to the impressive range of applications that whilst may not be the best on the market, offer everything I could need and more. I can run my business according to a simple monthly fee and still offer clients everything from virtual meetings and online bookings to client portals.
Avantages
Comprehensive suite of applications all included for the one monthly fee.
Professional and customisable user interface.
Inconvénients
Moderate learning curve.
Settings and administration functions are hidden in various locations.
- Secteur d'activité : Traduction et localisation
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé Autre pendant 6 à 12 mois
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Provenance de l'avis
Zoho One - Overpromises and Underdelivers
The big benefit was that we would get an all-in-one solution for our small startup's needs. CRM? Check. Mailing list? Check. The usual office suite? Check. Customer support platform? Check. Accounting? Check. Workflow automation? Check. All the buzzwords and must-have's? Check. All looked good. When it came down to actually using it - not so much. Basic functionality is there. It does work, but it always felt like we had to jump through hoops as we started using it more and more. It took forever to hear back from their support team. They have some products that are not part of One but are very similar. CRM and CRM Plus, I'm looking at you. We finally stopped using them because it was a nightmare to get our processes set up and automated. We would rather spend our time actually building the company than trying to figure out Zoho.
Avantages
Zoho One gives you a lot of features and functionality for the money. Sounds like a great deal for small startups.
Inconvénients
Software has complex learning curve. Employees hated it. Not intuitive to use.
- Secteur d'activité : Immobilier
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus d'un an
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Provenance de l'avis
Worst Customer Services - Half Baked Products
Worst and i inccur loss in business .
Avantages
It seems in the begining that you found one stop solution to all your needs.
Inconvénients
The company has worst customer services.
The support team is always evading you and end up leaving you in frustation.
The apps are poorly designed and problematic.
The emails always lands up in spam and they have Zero real solution to it.