Zoho One

Avantages

Je l'ai utilisé pendant près d'un an et je suis très satisfait de cette suite car il couvre tous les besoins de mon entreprise.

Inconvénients

La nécessité d'une bonne connexion internet pour profiter pleinement des fonctionnalités, et le fait que certaines applications sont encore en cours de développement et peuvent présenter quelques bugs ou limitations.

Avantages

Zoho One possède de nombreuses fonctionnalités avec l'accès aux logiciels de la suite Zoho. On peut vraiment tout faire (ou presque) !

Inconvénients

L'inconvénient de Zoho, c'est sa complexité pour paramétrer l'outil. On peut le personnaliser à peu près partout, mais encore faut-il savoir comment personnaliser. Les réglages et automatisations sont nombreux mais dispersé dans tous les paramètres de tous les outils...

Avantages

customer support team is very friendly
all Zoho apps for one value price is super appealing and great value

Inconvénients

support team is always evading you and end up leaving you in frustration. The apps are poorly designed

Avantages

The fact that it is integrated and an all-in-one platform for my business needs.

Inconvénients

I do not like having to connect each app together each time I use something new for each application, however, they have wonderful tech support to walk you through any problems.

Alternatives envisagées 

Pourquoi passer à Zoho One

Avantages

Zoho One is the perfect solution for small and particularly, micro businesses.
The alternative is that you use multiple tools that you have to then manually integrate. Or pay for another tool to integrate them. With Zoho One, you get Zoho's versions of those tools included! This can save you a huge amount of time and money so you really get to focus on the actions needed to grow your business.
Zoho One does more than you need it to do, and that's a good thing! Because it will provide you with capabilities and options to make your life easier and your business more effective, and they're there, already accessible to you. If you decide you want to launch a subscription service or membership, there's a system already there. If you start employing people, there's a HR solution. If you want to get really advanced and built your own custom applications, that's there too.
Finally, when you start using all of these individual products, it's a massive weight off to know that they are all tightly integrated. You don't need to work out how to add your customers onto your mailing list or know which ones are engaging with you on social media. You don't need to check multiple systems to find out if your customer has their invoices. It's quick and easy to integrate the applications, sort out duplicates, and ensure your data is as clean and tidy as it can be.

Inconvénients

The only reasons I can see for not going with Zoho One are:
1. That you need a more specific tool to accomplish a specific job. Zoho's tools are industry leading in their own right as standalone products, but if you're just looking for the best marketing automation software, or the best tool to manage Instagram, then you might be able to find more features elsewhere. Zoho One excels on balance because of the added benefits of using all of the different apps together.
2. That your business is rapidly growing, and you need to use other software as well. If you need to use Microsoft 365, or you have to use Xero or Quickbooks, or communicate via Slack, then the cost benefits of Zoho One will start to diminish. Also, if your headcount is growing rapidly then £35 a month might start getting a bit steep as you may find that only 2-3 people need access to the marketing tools, while only your bookkeeper needs to use Books. In this instance you might be better off licensing the individual tools separately, or combining Zoho's other platform packages.

Alternatives envisagées 

Pourquoi choisir Zoho One 

Logiciel antérieur 

Pourquoi passer à Zoho One

Avantages

It had a lot of features which essentially solve every possible need an organisation can have. From human resource management to product management to time management to knowledge management and client management. Zoho One has it all in one package. It's a swiss army knife.

Inconvénients

Because it has so many features, there are some that an organisation or individual will not need, but you would have to pay for access to the entire suite, and that's relatively expensive. Paying for individual apps is even more expensive.

Alternatives envisagées 

Pourquoi passer à Zoho One

Avantages

Zoho One, is an overall enterprise platform gravitate in and around the CRM application first and foremost. We use it every single day. it's highly customizable, flexible integrations galore.

We use the email templates quite frequently, that's a real timesaver. We’ve integrated RingCentral our VoIP phone system; with that you can click call any contact in your database.

If you have any understanding of coding you can create whatever it is that you want, that said you also need the time to do it. if not you can use your zoho one partner or zoho one support.

If you have the money you can work with a zoho partner and they will make your entire system cook eggs washing dishes and mop the floors. The functionality's available or just endless and it's only limited by your imagination.

Zoho One support group does not have the intuition or business understanding on how you need to accomplish your tasks do not rely upon them to give you any kind of insight or guidance they can only answer specific questions that you ask them. if they don't know they will do the research and get back to you.

Inconvénients

I’d the cons with Zoho One there is a learning curve, but isn't that the case with anything that you engage?
My impression at first was that this thing was ready to go the moment I turned it on… Oh no not the case. but if you give it time you'll figure out exactly what you need and you can get that addressed by support.

Alternatives envisagées 

Pourquoi choisir Zoho One 

Logiciel antérieur 

Pourquoi passer à Zoho One

Avantages

Nothing at all! There was absolutely nothing useful about this software and I would strongly urge anyone considering it to think twice.

Inconvénients

Terrible customer service. The software is full of bugs. There's nothing "seamless" about it.

Alternatives envisagées 

Pourquoi passer à Zoho One

Avantages

1. Their AI tracking of lead systems alone is an inexpensive tool that's beyond today's standards of capabili.

2. Unlimited tracking of website visits with a simple Javascript is by far the most detailedinterface!

3 unlimited domain create at no additional expense is a major plus. Especially when running lead generating campaigns.

4. When Covid-19 restrain hit, the ZOHO team added Go Meeting with basic capabilitiesat no extra cost, and improved features at a reason price.

7. Almost identical capabilitiesto the multi million AI CRM by Adobe. But at price of $600 a year.

8. Pre sales customer sales reps will design a workflow model based on your needs. This is a huge saving of time when considering the many hours required onboarding into a new CRM.

9. More than 40 apps included!

10. Having the capability to custom create tabs containing documents and pictures within each contact is a huge time saver. Especially reviewing a contact, or a contractors certification all within the same area. Verses trying to figure out which cloud drive is where the source document is located.

Inconvénients

1. Too expensive for small businesses,

2.Interface Too complicated

3. There are many Customer support variations. To get them to respond pre-sales is very fast, but after you're subscribed, it take a week to a month to respond.

Alternatives envisagées 

Pourquoi choisir Zoho One 

Pourquoi passer à Zoho One

Avantages

Currently, it is the best software around, in terms of features and pricing in marketing.

Inconvénients

too many tabs so users might get confused in the beginning they should run a demo for their users.

Avantages

I like that the pricing is competitive and they have introduced zoho one to wrap up all their products into one.

Inconvénients

Support is bad - It is hard to get a proper emphatitc response. Team doesn't respond on time and you have to follow up. Unlike Hubspot - in simialr category the support is amazing and people are responsive and understand the questions.

Zoho one is still new and lots of issues from an administrator perspective.
- Assigning apps to users is a painful process
- You have to repeat the settings on every other app - for instance if you want to verify your domain you have to add this verification on every zoho app.
- The user interface to say the least and error handling is bad. If I want to change an app owner or service admin then forget about it. Its hard to impossible. Then when you reach out to support as an admin they just start throwing you blogs rather than helping.
- Email to lead - I should have checked this throughly during the assessment but considering a product that is competing with big giants I would expect a basic functionality like email to lead. But guess what it is not there. I had to setup Zaps to manage this. That means you pay more money if you are using more tasks on Zaps in addition to Zoho.

Avantages

So many services and products all for one price with one sign in.

Inconvénients

Internal integrations couldn't help me bring together everything in one place. Internal! External integrations were sometimes lacking too. Support takes too long to respond, over 24 hours when tech issues come up. They don't always solve your problem either.

Avantages

Zoho One tries to offer a lot all for one price--too much perhaps. With 40+ applications all integrated you can do a lot. Keep track of your customers, electronically keep track of their signed documents, conduct meetings with them and share your screen... on and on.

Inconvénients

Zoho One has glaring shortcomings. You will get frustrated if you rely on the software's promises.

For example, it's an accounting software, with inventory tracking and project management, but you can't keep account of the inventory items you use to complete a project. If you want to know how much a project cost the company, incredibly you can't count the cost of the inventory items you used in the project. You have to recreate everything in Excel to know that.

Or if a vendor worked on two projects, I am still trying to figure out how to pay them with one payment, and split the amount to each project in Zoho.I have to pay them with two different transactions. The question stumps the support techs, who usually seem like this is the first time someone has asked them that question.

The tech support people are often figuring out the software with you. It is not uncommon to spend an hour or more on a support call and not having your issue resolved. (BTW, I do not recommend paying extra for premium or onboarding support. A significant number of appointments are missed or start late. Technicians often don't know the answers and put you on long holds.)

Alternatives envisagées 

Pourquoi passer à Zoho One

Avantages

I love that it rolled multiple software needs into one. This allowed me to consolidate my software monthly subscription fees, and reduced redundant data entry/reentry

Inconvénients

I don't like that it takes a long time to set up. But this is key to flexibility. Realistically, I wish the Booking feature was less clunky and more useful like calendly.

Alternatives envisagées 

Pourquoi choisir Zoho One 

Logiciel antérieur 

Pourquoi passer à Zoho One

Avantages

Looks like the future acts like the stone age

Inconvénients

Support - Every issue i had could not be solved by a consultant. Million add on costs and they try to con you when they not knowledgable about their own product

Avantages

The CRM options for managing sales agents and leads.

Inconvénients

To many applications that did not seem to talk to each other well which defeats the object of having an all encompassing system. Features can be really complicated to set up and support can be very frustrating making it difficult to get a straight answer to a simple question. Zoho partner Cloud Perfect let us down badly in the set up and advice on the product and then after reporting these problems to Zoho, Zoho chose to take no responsibility for the poor actions of their recommended 'partners'

Avantages

Zoho one is amazing for the price!!! Absolutely nothing can touch it or is anywhere close. With Zoho One you get external sales and support software, internal chat, HR, accounting inventory, email, cloud storage, office suite and so much more! Plus Zoho creator lets you build custom apps to automate your processes. I can't say enough good things about Zoho One and I certainly can't go into detail on every app included, but Zoho is contantly updating their apps to improve the features and UI. I have been using Zoho One for just under a year now and while it's not perfect is good and continually improving. It's also relatively easy to get ahold of their support team which is great at answering questions!

Inconvénients

I think one of the hardest things with Zoho One is knowing where to start. There are so many different apps and each one requires setup and they can integrate with one another in different ways. It can be hard to keep track of what's what. Also, because the company moves quickly and is constantly improving, there can be features or processes that seem to be left over from an old version and don't necessarily work the same across all the apps.

Avantages

Quick and easy integration, truly puts everything "under one roof" with an intuitive interface and great functionality.

Inconvénients

I have found the interface to be lagging at time, with occasionally long load time when moving between products. (Internet speed was tested multiple time, we know this is not an internet related issue)

Avantages

It had some really great features but almost to much for a beginner. I recommend using one app at a time until you master each app.

Inconvénients

Little hard to learn because it's just to much.

Avantages

The apps you get access to are great, there's a TON of apps available for users that are included in the One subscription.

Inconvénients

Was hard to get a real definitive answer when I had questions about which plans from apps are included with Zoho One. The main reason I signed up with Zoho One was that I was told I'd have access to the Zoho Social Professional Plan from a rep, even though another rep earlier said I'd have access to the Social Agency Plan. Anyways, both included 5 team members, which was more than I needed.

Upon registration for One, they told me I couldn't add Team Members and that I'd have to buy One licenses for them... But why wasn't I told this before? And why do I have to buy licenses for users who are ONLY accessing Social, not even touching Social, they'd be clients with access to see what's scheduled on their behalf.

Talked to a rep to cancel my account, who sent me to my account manager, who I requested it be canceled, didn't hear from him or anybody else. Tweeted for help , emailed the address they have on the cancellation page. Absolutely NO response. I was going to sign up for Zoho Social after cancelling my One account, but after the non-existent customer service I was fed up.

Avantages

Value, you get a lot for what you pay for. Responsive customer support. You could run a entire business or even a franchise on Zoho One. One stop service, single log ins. If you are less demanding, this suite would suit you. If not, read on...Initially, I paid A35 per month, then it became apparent that I somehow escaped the 5 employee requirement.

Inconvénients

Zoho One promised integration amongst all their apps and data would flow seamlessly from one app to another. Not true, and it was painful to constantly contact Zoho support regarding setup issues. Eventually, you figure it out. A lot of the apps need polish esp the iOS apps, which couldn't be split screen. I came to this conclusion: I might as well stick to using disparate apps, and run Toby on them for single screen access. Or use Zapier or MS Flow to connect them.

Avantages

All solutions provided by Zoho One are linked to each other, making your data and business flow all connected, without the need of any complex integration.
Even a marketer can customize and setup all tools without help from IT team.

Inconvénients

Local or remote support on your timezone sometimes is a problem if you have to solve something quickly.

Avantages

Being able to use most of Zoho's Apps for one low cost per employee is great. everyone will have access to all of the apps, as long as the admin assigns them access.

Inconvénients

Tech Support, since each app within ZOHO is a different Team, each team has their own tech support, so when you have a problem with integration issue between 2 modules, each team blames the other and theirs no consolidated support that get to the bottom of the issue.

Avantages

Zoho One is a complete package of various products offered in one place with competitive pricing. Highly recommended for startups and small to medium enterprises.

Inconvénients

Sometimes you might face functionality issues.Looks a bit difficult to understand initially and takes time to get used to it.Support is somehow not as good as compared to other solutions.

Avantages

It seems in the begining that you found one stop solution to all your needs.

Inconvénients

The company has worst customer services.
The support team is always evading you and end up leaving you in frustation.
The apps are poorly designed and problematic.
The emails always lands up in spam and they have Zero real solution to it.