Ada

Avantages

Ada's biggest asset is that it is EASY to use. If you value software that has a low barrier to entry and is highly inclusive of non-technical staff then this is one of the bets choices you can make. They are adding new features all the time and rapidly catching up to other chat platforms but that ease of use if what will keep us loyal.

Inconvénients

In the time that we have been using Ada it has been good for basic conversations and supporting decision tree answers, however, their update in October 2018 seems to have added many new features. We cannot say we have used them yet but their segmentation features will be crucial to helping us personalise the chatter experience.

Avantages

I particularly like the fact that Ada is always super fast when it comes to integrating the latest innovations into the software solution. The solution is also very intuitive and meets all my personal requirements for a good conversational AI. The support from the employees is also very good.

Inconvénients

The fact that there are sometimes language barriers in the software solution. We are active in the European market and need languages other than English. The main language of the software is English, which makes sense as it comes from the US, but sometimes it takes a little longer to adapt the solution for other languages.

Alternatives envisagées 

Pourquoi passer à Ada

Avantages

I like how easy it is to navigate the platform and how much you can do on your own. It's very user-friendly!

Inconvénients

I actually haven’t come across much that I don’t like. If I had to mention something, it would be that when you create a flow in, for example, English, and include quick replies (where you haven’t written a custom text), then when you add a new language, the quick reply responses get translated automatically—but that’s not what you want. You’d prefer the field to be empty, just like in English. And maybe that adding flows requires a lot of manual work, but a solution for that would be switching to the AI bot.

Avantages

It looks fine and the landing is okay. I guess it's cheaper as well.

Inconvénients

It works like s-t
Clickup and Zoom started using Ada

Before it was intercom and it was gorgeous. Never had issues with it.

Ada is a total disappointment — the agents don't see what I sent them, the bot scenarios are cranky, slow and frustrating, I can't send images and videos properly.

I hate Ada, bring intercom back.

I'm not affiliated with intercom in any way — just a frustrated user.

Avantages

Super user friendly, team amazing in helping out

Inconvénients

New features can take sometime to appear

Alternatives envisagées 

Pourquoi passer à Ada

Avantages

What I like most about Ada is its ability to significantly reduce the volume of inquiries that our human agents need to handle. The AI agent provides highly accurate, precise responses by efficiently utilizing our Help Center resources. This has not only streamlined our customer support operations but also enhanced our team's overall productivity.

Inconvénients

The main challenge with Ada is that integrating new features or adding additional channels can be complex, requiring significant time and resources. This can sometimes slow down our ability to expand Ada’s functionality as quickly as we’d like.

Avantages

The people at Ada are knowledgeable, friendly, and great to work with! The support team is very responsive and helpful as well!

Inconvénients

We've experienced some turnover with our Solutions Consultants which is a bummer since we've enjoyed working with all of them!

Avantages

The product and frequency of feature and software updates is amazing. Beyond the product itself, their support and onboarding teams are fantastic!

Inconvénients

I think the UI of the chatbot itself could be updated.

Alternatives envisagées 

Pourquoi passer à Ada

Avantages

ADA is a great product to work with .I love using this tool because it really is easy to use, the support team is awesome and very fast in helping with any minor problems that come up.The advanced functionalities features increase and automate my workflows and save my time.Last ,I love that we've been able to expand our use cases with the bot and show how it can fit perfectly into any data-driven business.

Inconvénients

I hope Ada can customize the response. For example, if someone mentions a product in the chat, I can easily select which one I'd like to receive.

Avantages

Huge fan of Ada. We built out and integrated the Adachatbot to drive call volume down while increasing response times. Managed a customer support transformation with under 30 days from launch to ROI.  Created operational efficiency, reducing average wait times by 50% and increasing chat length by 20%. Their sales team as well as their onboarding team are absolutely the best.

Inconvénients

Setup and actually digging in deep to make this tool work is time consuming, but worth it.

Avantages

Ada is very user-friendly with a clean UX and intuitive design. From what I have seen and had experience with, Ada's AI also does seem to be more advanced than other chatbot tools. Additionally, as the admin, I do not need to pull in my tech team for any day-to-day needs (very light on code). The Ada team behind it is very dedicated and friendly and always works to improve the product, which gives me confidence in continued improvements and feature rollouts to improve our user experience.

Inconvénients

As an admin/publisher I would like to see scheduling and drafting features so that I can make proactive changes rather than having to go in at the time that a change needs to be implemented. There are many reports and insights that aren't always available in Ada's analytics dashboard; that said, the team is always quick to respond to manual report requests and have built out some additional internal dashboards that have been very helpful.

Avantages

Ada is a platform that is very easy to understand. Good for beginners and non technical person.

Inconvénients

No issues with Ada as of the moment, it is very good to use.

Avantages

We launched our chatbot in March 2020, which was incredibly helpful as the pandemic began to affect our customers. Our chatbot has been able to address nearly 70% of the requests it gets, leaving more of our support agents available to help customers who need more assistance, and Ada seamlessly brings in one of our live agents in Zendesk when the customer needs more help. We can easily make modifications to the bot, and its use of machine learning makes it incredibly easy to quickly get the information we need to out to our customers.

Inconvénients

There isn't a con I can list at the moment. We've worked very closely with [SENSITIVE CONTENT HIDDEN] from the Ada team to fast track our adoption of their product. They worked very closely with our bot manager to make this a very healthy experience for us.

We used the out-of-the-box features to drop Ada into our Help Center. We then expanded into the advanced features to unlock some amazing features, conditional workflows, and variables that have made a world of difference to deliver personalized and meaningful responses to our end-users.

Avantages

It uses artificial intelligence (AI) to help businesses automate their customer support processes.Ada combines machine learning and natural language processing (NLP) to understand customer inquiries and deliver tailored responses.

Inconvénients

Personal data about customers may be collected and kept by Ada. In particular, if the platform is not properly secured and maintained, this raises privacy and security issues.

Avantages

Before Ada, we struggled with hiring and managing support staff to accommodate our unpredictable support volumes. Now with Ada, we can scale to meet the needs of our growing customer base with instant support. By automating 75% of our inbound inquiries in 2018, Ada has helped us to provide an exceptional self-serve solution, while allowing our agents to take on more complex customers issues, and grow our business.

Inconvénients

It's a software in development, so we missed some features that we thought important, though when we asked for them the team delivered surprisingly quickly.