Navan

Avantages

I love the swift and helpful communication that accompanies this service. I have reached out a few times for support, and each time a representative has been incredibly helpful and responsive.

Inconvénients

No complaints--I have had only good experiences using tripactions

Avantages

I love that this aggregates everything into one place, helps me make sure I've set up everything I need for a trip. I use this even for personal trips to plan them because it's such a useful program. I've had several last minute changes/needs, and using the chat program makes it so easy to solve problems quickly.

Inconvénients

I don't like the fees, which discourages me from using for personal. I also have encountered some random errors that aren't clearly explained.

Avantages

-Customer support
-Interface on web and mobile
-Prioritizing customer loyalty programs
-Amazon rewards

Inconvénients

-Hard to find flights with flexible travel dates. Have to try searches multiple times or open multiple tabs to find best deal.

Alternatives envisagées 

Logiciel antérieur 

Avantages

I'm not particularly airline loyal, and Tripactions seems to provide all the same flights that are available in search engines like Kayak, at the same prices, and passes all of my traveler information back into the airlines booking systems. It's totally seamless, and prevents me from having to keep my info up to date in multiple airline websites. It's cut down significantly on the amount of time I have to spend booking flights for work.

Their support has also been incredibly helpful in rebooking flights when I've needed it. They get things done quickly without any hassle.

Inconvénients

I've heard that folks with high status don't love it because they don't receive the same customer service they'd get if they were booking direct, but I haven't experienced that.

Avantages

Love the ease of use. Whenever I book travel it automatically gets me taking care. All set!

Inconvénients

I did like the fact that we needed approval to make changes. I would like to be able to make changes and then have it either approved or denied by workforce.

Avantages

I can appreciate how a full itinerary can be viewed in one place. If you start with a flight, TripActions can help fill in the gaps (location and time of rental car pick up, etc).

Inconvénients

Tagging, reporting, and other settings can be tricky to navigate. It's also a bit expensive for what you get.

Avantages

Trip Actions Customer Service is excellent. I use the chat, and the personal are extremely helpful.

Inconvénients

Frequently I find cheaper deals by going directly to the vendors

Avantages

Easy to get in touch with customer support when I have an issue. Clear communication about internal travel policies. Easy to navigate interface.

Inconvénients

Nothing I can think of. This is a really great platform

Avantages

I loved the simplicity of use and the easy way to expense out of pocket expenses

Inconvénients

It took so long for me to know it, now I only use this one

Avantages

They accept my own airline loyalty number to apply to business travel. They also incentivize the traveler to book cheaper flights by sending the incentive (Amazon card) directly to the user if they book a flight that is cheaper.

Inconvénients

Nothing, really. Sometimes there are more options if you book directly with the airlines, but it hasn't been a problem for me.

Avantages

Usable interface and easy navigation.Good reference points and easy/affordable price points on different airports.

Inconvénients

we should add more functionalities on the ancillary and LBS(leg based shopping)

Alternatives envisagées 

Pourquoi passer à Navan

Avantages

It makes scheduling travel very easy, allowing me to create my entire trip within the app. I can then easily push my expenses to get reimbursed with minimal effort.

Inconvénients

Sometimes I am able to find rental vehicles for cheaper or may even find more vehicles are available then the app shows by going directly through national.

Avantages

Love that I can access a live person anytime.

Inconvénients

It can take forever to figure out the right hotel -- which has points, which has refundable rates at what price -- it's so time consuming.

Can't change hotel reservations once made

Avantages

Reporting. You can get any information you need from their reporting tool which has been IMMENSELY helpful during audit season.
We don't use them, but the Controls ability is awesome. You can set any level of controls that you need if you have budgetary concerns.
TripActions will reconcile with your credit card transactions. Amazing.

Inconvénients

It does not always find the cheapest option. I can often find something cheaper just on Expedia which is odd.

Avantages

Customer service is likely one of the best things TripActions has to offer. Whenever a flight gets delayed/cancelled or something is going on they always let me know before the airline even does.

Plus it's great to get Amazon credit for booking within the company asks. Product is easy to use and never gives me headaches like Concur used to do.

Inconvénients

Nothing really comes to mind if I'm being honest.

Avantages

Extremely easy to search for and book hotels or flights. I love the text reminders about delayed flights and the comprehensive itinerary once travel is booked.

Inconvénients

Wish you could save searches of flights and trips, as we must get our travel approved and can't always book right away.

Avantages

The customer service is absolutely top notch. Before switching to being a user in Marketing I was in Recruiting and booked 5-10 flights and hotels a day for guests. Whenever I was in the office on a Friday at 7pm trying to arrange an onsite for Monday from Europe to U.S. I was always supported by the best Customer Support team that I have ever encountered. Great solutions, quick replies, and great conversations.

Inconvénients

As an administrator, I would have liked quicker followups for hotels that were blacklisted due significant issues i.e. cancelling and not notifying candidates. As a user now in Marketing and booking own flights, I have no complaints and super impressed.

Avantages

The support and people I have worked with. It is clear that they care and want me to have the best experience. That means everyone to me and they deliver every time.

Inconvénients

Can sometimes find cheaper rooms going directly to Marriott. I am a rewards customer and rooms that show as “not available “ are on the Marriott site.

Avantages

The ease of use in booking hotels, flights or rental cars is second to none. I’ve never used another software for booking travel that is as simple to navigate.

Inconvénients

I’m not convinced the best prices always appear for flights specifically. I’ve looked at airline sites to compare and find lower prices for the same flight.

Avantages

I like that they provide live Support on their website.

Inconvénients

There wasn't anything that I didn't like.

Avantages

Interface and analytics is extremely impressive. The analysis for the company is really beneficial and the offering for price optimisation of rates for most used services is great.

Inconvénients

The specific expense solution developed is not sufficient for corporate needs. You will always need an extra tool to administer this. Also - not really sufficient for global companies - best for the Americas.

Avantages

TripActions allows me to easily search for the best options for all of my business travel easily and with responsive customer service staff always at the ready.

Inconvénients

Not always the best pricing in the marketplace.

Avantages

The app and on-line interface is easy to use. Changes are made quickly with the app even for airline changes. Offers great deals on Hotels and Cars. As a user being able to see my itinerary all in once place and make changes quickly is important to me.

Inconvénients

Some airlines require TripActions to contact them for changes but the staff is very responsive and the IM service helps you do it on the road.

Avantages

It's a great tool which makes it easy for all employees to manage business trips: booking flights, cars, hotels. I love UX and saved a lot of time using TripActions.

Inconvénients

I noticed once that it didn't offer me options that I knew were available. I still could select the optimal for me but looks like this is an area for improvement.

Avantages

I was the first time user in January when I used Trip Actions software to book my official trip. I had no issues. It was self explanatory and very easy to use.

Inconvénients

Nothing I can say at this time about the software that I didn't like.

Avantages

Clean, clear UI makes it fairly obvious what I need to do and, maybe more importantly, it's obvious how to do it.

Inconvénients

I really do not appreciate getting random "notifications" that are NOT related to any bookings I've made, that simply force me to open the app to make the red notification icon go away. And all it was there for was to "remind" me that there is a chat person available if I ever need it.

Avantages

This software is great for using when tracking the business travel. Fairly easy to use with intuitive interface. Easy to upload expense receipts.

Inconvénients

There is no red flags per se, but I thing i would recommend is improving search engine and making it optimized for the current user.

Avantages

All of our travel for our entire company is able to be done through one place. No more searching through multiple websites to find the best price and then trying to keep track of confirmation numbers. TripActions can do it all.

Inconvénients

As with any software, there is a little learning curve to find what you want but it's fairly simple and easy to learn.

Avantages

First off, it's super easy to understand what you are doing and choose between options. Second, when I got stuck in a weird case (between cancellations), I fired up chat and was seamlessly supported through the process quickly and clearly.

Inconvénients

Only thing was that my KTN didn't seem to get to the boarding pass. Not sure if that was me or trip actions, but it's definitely in the system.

Avantages

It's very easy to book flight or hotel. The expanses are also easy to manage, during corona days it's also sending alerts of new restrictions.

Inconvénients

I wasn't aware of this kind of apps exists before, don't have anything that I didn't like.

Avantages

Easy to sort and search for hotels. Clearly shows which hotels are within policy and closest proximity to the meeting location. Also easily filtered for Marriott Bonvoy properties.

Inconvénients

The the screen is constantly reloading and asking to update the prices.

Avantages

-Quick and they are always solving any issues on the day of travel.

Inconvénients

I love everything about Trip Actions. They are always on point.

Avantages

Love being able to utilize TripActions when booking a work related travel. Instead of having to email back & forth about preferred flight times, I can look at all the available options on my own & book it myself. The options to earn rewards by booking less expensive flights is a great perk too!

Inconvénients

I haven't come across any issues so far.

Avantages

SO easy to use! I love the 24/7 hour support and the help that the Trip Actions team provides for me. They make painful travel extremely painless. I have recommended TripActions to several of my friends.

Also - the rewards are awesome!

Inconvénients

The colors, sometimes the vast number of options can be confusing... other than that - really nothing!

Avantages

Ease of use and friendliness of staff and support

Inconvénients

Finding out after the fact about being taxed as income tax

Avantages

Flight and hotel search features
Trip reminders and links to confirm flights
Integration with Expensify
Web or mobile app access
Extremely helpful support in event of travel issues

Inconvénients

No big complaints
Occasional issues with properties available in search being unavailable when I go to book
Also some differences in effectiveness between support team members. Some went above and beyond, others left to to my own devices a little more

Avantages

I enjoy the great user interface. I enjoy the recommendations for hotels and flights based on price and other factors. I also like that it can store all company booking information in one place for easy searching late on.

Inconvénients

The customer service can sometimes be clunky when it comes to co-ordinating large room bookings at hotels.

Avantages

Every time when I make my reservation I receive an immediate support via chat if the system rejects or any type of error, and always I finish my sessions with my task done. I received during a flight delay an expedite support and when I landed my connection flight was already resolved. In addition, phone support is also astonishing, I rec'd support to book hotels in my last trip to CN and agent was very kind and resourceful.

Inconvénients

the limitation with my preferred hotel regarding status recognition; If I go thru my app directly , I'll get better prices. Prices are higher without status recognition.
Then, seat selections are not longer accessible.

Avantages

Ease of use. As a new user, I found this the easiest way to book a hotel out of my area

Inconvénients

I really don't have anything bad to say. My experience was great.

Avantages

It helps me organize both my work and personal travel!

Inconvénients

there is nothing I do not like. it is very hepful

Avantages

I love that everything you need it to do can be done from the mobile app or computer. You can easily book flights and accommodations within minutes, see the prices, and whether the price falls within the acceptable amount as determined by your company. I also love that your seat preference at

Inconvénients

I really like TripActions and can’t think of anything I dislike about it or even like least. I love that you can view past trips and upcoming trips as well as the reminders it gives for flights.

Avantages

The software is extremely easy to use and navigate. The multi city option makes booking travel to multiple locations a breeze.

Inconvénients

The constant notifications and that when I book travel for my boss it does not show up on her calendar.

Avantages

The tool itself is very easy to use. There is also always someone available for questions.

Inconvénients

Cannot think of what I donot like. Everything is good.

Avantages

Ease of use, my admin can select the travel parameters that govern my business travel, and then the app displays flight and hotel options that are outside of those parameters and may land me in hot water if I book those.

Also, I get text message alerts on flight status and check- in reminders.

Inconvénients

Minor annoyance: on the check- in reminder, I have to copy and paste the flight confirmation number into the airline's online portal, rather than having that prepopulate based on my username/ cell phone.

Avantages

It's pretty easy to use. I like the google map feature so I can see the distance between my hotel and wherever I'm going. I also like that my frequent flyer info and my Marriott rewards is saved.

Inconvénients

Customer support takes a very long time.

Avantages

The app is easy enough to use. But sometimes has to run last minute changes, the CS is always available and help solved the problem. Easy guidelines, no back and forth confirmation, quick and to the point.

Inconvénients

To add companion on mobile app is somewhat inconvenient. I always have to do it on the computer to make sure I did it correctly. However, I don't need to do so very often

Avantages

Rewards for Amazon Giftcards and clear aggregation of bookings

Inconvénients

Booking w/ hotel and airfare isn't done at the same time, but instead linked at the end

Avantages

The platform was simple and intuitive. I did end up chatting with support as well due to a cancellation I needed to make and they went above and beyond to help.

Inconvénients

I didn't notice any major cons but I have only used it once or twice.

Avantages

Customer Support, customisable approach, ease of use

Inconvénients

I honestly have no complaints. Everything I need is always delivered and Customer Support experience is excellent

Avantages

My favorite part of working in TripActions is the ability to sort and filter travel options by Loyalty, Amazon Rewards or other amenities.

Inconvénients

There are too many windows that open and too many emails after action on the site.