Navan

Avantages

- visibility into travel options
- ease of travel planning and booking
- great incentives for economy travel options
- Beautiful, intuitive design and feature set
- great customer support

Inconvénients

Honestly nothing. Trip actions is currently my number one favorite piece of software.

Avantages

Basically as easy to use as Google Flights or Kayak when it comes to booking corporate flights. Friendly, intuitive user experience that shows you options in a way that anybody who uses the aforementioned sites could easily use. Showing in policy v. not in policy is super useful and saves a lot of time for regular users. Same with seeing how many seats left in a flight.

Inconvénients

Honestly not much to not like, at least from the perspective of an end user. Perhaps one of the people in HR who manages configuring the expenses/travel policies will have a different take.

Avantages

Ausschließlich der Preis. 5 Euro pro Buchung pauschal. Aber das schlägt sich in der Qualität wieder. Siehe unter Nachteile.

Inconvénients

Der Umgang mit Kunden. Bei Problemen wird nicht geholfen. Die Hotline hilft bei Problemen und bietet kaum Unterstützung. Bei buchhalterischen Fragen das Gleiche. Falsch ausgestellte Rechnungen, falsche Währungen, falsche Steuerabzüge, die auch nach fast 2 Jahren, in denen wir nicht mehr Kunde sind, noch immer nicht korrigiert wurden. Seit 1,5 Jahren senden wir einmal im Monat eine Mail an einen maximal großen Verteiler, jedoch werden diese Anfragen ignoriert. Oder falls eine Rückmeldung kommt, wird zugesagt sich um das Thema zu kümmern, aber erhält anschließend kein Lebenszeichen mehr.
Es wurde am Anfang viel versprochen, aber nicht umgesetzt.

Avantages

Ease of use and nice UI/UX.
Many booking options and expenses categories.

Inconvénients

You are stuck only with Navan booking options, some areas and destinations can be incredibly expensive for now reason if booking via the app.
Fees are everywhere so watch out and monitor for the best deal there is in the app.
we did not use Navan for several trips due to these concerns.

Avantages

Einfache Buchung von Reisemitteln, mehr positives kann ich nicht sagen

Inconvénients

Schlechte Übersicht der Website, als Abrechnungstool für den deutschen Markt unbrauchbar, von Navan wird viel versprochen aber wenig gehalten

Avantages

What I like most is the interface. It is very easy to use, and makes booking travel and accommodation stress free. The various promotions and offers that appear are also a benefit, especially when booking business travel gives you rewards for your next trip.

Inconvénients

The only thing that has caused frustration is when travelling with another traveller. This happens when booking a trip. You are required to enter traveller details, even when searching for hotels, which is a little annoying. I'd like to be able to search for hotels for multiple travellers before needing information to book.

Avantages

I used Navan for booking personal and business trips.

Inconvénients

Limited customization options for travel plans.

Avantages

With this software, it is easy to manage expenses management and travel related management.

Inconvénients

No issues with Navan and it has been amazing.

Avantages

Die Auswahl an Flügen und Hotels ist gut. Der Chat funktioniert auch und es wird einem meist schnell geholfen.

Inconvénients

Die Abrechnung ist katastrophal und fehlerbehaftet. Für den deutschen Markt wirlich unbrauchbar.

Avantages

Great way to book company travel with seamless integration for expense tracking.

Inconvénients

Our employees wish they could also book Airbnb stays on there.

Avantages

Per Webseite und App Buchbar, beides schön übersichtlich

Inconvénients

Kostenübernahme funktioniert nicht wie gewohnt, nach aufkauf unseres Anbieters hat sich der Support durch Navan verschlechtert.

Avantages

It's great to have everything on one site as opposed to manually checking airline/hotel rates vs third party sites like Kayak.

Inconvénients

Still leaves out other smaller 3rd party discount travel sites - especially for hotels.

Avantages

I didn't like anything about the app, and only used it when mandated by my employer.

Inconvénients

Navan chose very inconvenient flight routes but most importantly, Navan did not always choose the best pricing. Combining layovers and unreliable carriers with higher prices than I could find on my own led me to ask my employer to skip the usage of Navan.

Avantages

The support people are nice, but ultimately cannot resolve problems.

Inconvénients

1- the UX for booking & cancellation are different. 2- the cost for misunderstanding is extraordinarily high 3- support takes forever & cannot resolve issues 4- bookings are charged to your credit card by Navan as well as any airlines involved (e.g. 1 flight through Delta and Air France was initially billed 3 times)

Avantages

That employees could book and have charges go onto the company card, cut back on employees having to use their own cards and get reimbursed.

Inconvénients

Cost of product. Higher than all of the others we reached this year in our attempt to find a better product.None of the books are actually discounted as they sold us on. Not only can our employees book the same rooms/flights cheaper going to Expedia, Priceline, or directly withe the hotel/airline, but we get charged for using Navan to book as well. One of their biggest selling points was we'd save money with the discounts they get. We don't.Customer service is definitely lacking. They have never been able to solve any problems, in fact they do a lot of back pedaling and changing receipts on the website to cover their tracks when something goes wrong. Have double charged us on multiple occasions, very difficult to get refunded without going to the credit card company. Have had receipts showing we used a credit, but then got charged for that 'credit' when booking on top of the full price of the tickets.

Avantages

Very easy to use software. As user you can get special prices for hotels when booking via Navan

Inconvénients

you have to manually remove some filters you used in previous searches, otherwise you risk too see only a small part of the results

Avantages

TripActions makes tracking team and company spending easy. TripActions provides a simple mechanism for scanning receipts over the phone, automation to extract data, add it to an expense schedule, and notify the line manager to take approval, send acceptance notifications, or request additional information. It's also great that TripActions enables us to set a spending cap, and we can also send a request to raise the cap in times of emergency, especially during overseas missions. It's also lovely that TripActions enables us to link a bank card to write down payments via the card automatically. The reports are beneficial, as they give a comprehensive view of all spending operations during a specific period, and officials can analyze the results to make appropriate decisions that ensure that spending operations remain within the specified budgets.

Inconvénients

The desktop and mobile apps are easy to use, scanning and auto-fill technology work well, and the membership prices are affordable.

Avantages

Nothing, overall horrible overpriced software.

Inconvénients

For every change, you need to wait HOURS so an agent can talk to you. If you need to change your flight, be prepared to wait 8 hours so an agent becomes available

Also, EVERYTHING IS OVERPRICED. They charge your company 2x-3x the available price

Avantages

I love Trip Actions! In my role I travel a lot for university recruiting (mostly in the US and Canada). What I love most about the tool is:
-ease of use. it's super easy to keep organized with tripactions. all my traveling can become pretty confusing, so I appreciate having the specific itineraries. It's so great to have ALL of my trip info (flight, hotel, rental car etc) in the palm of my hand, in one centralized location. also the app UI is super user friendly
-customer support: super friendly, helpful, and timely
-trip action points: i love love love being able to collect points for my travel when i save SurveyMonkey money. i really love having the option to cash in for amazon gift card or personal travel
-ability to book personal travel: i often book mine and my families personal travel via trip actions. unfortunately it's not always cheaper, but it is more convenient to have everything in one place

Inconvénients

Just today actually i experienced a functionality that i'd like to be updated. For context, i'm going on two separate university recruiting trips to san diego in the fall (one is september, one in october). both of these trips were merged into one itinerary, likely because it's the same location. however when i reached out to your customer support team, they said that once a trip is merged, you can't unmerge it. i wish you could because it's confusing to look at two separate trips in one itinerary.

Avantages

Being multi-device SSO online software.Online travel management amongst others.

Inconvénients

Nothing to dislike since it meets all under one roof.

Avantages

The customer service is fantastic. At the airport with flight delays, I can jump on a chat with a real person who will work to figure out alternatives. There have been some application quirks but hopping on with CS tended to fix the issues in short order. Our company also implemented "saving sharing" where the employee would get a cut of the savings - in the form of a gift card to Amazon or whatever - if they chose a travel option that was more economical then some threshold or average. This was a very popular feature.

Inconvénients

It didn't integrate well with Frequent Flyer status and sometimes failed to show options that were allowed under travel policy. For example, status that allowed selection of premium economy for free would sometimes not work right, and you'd have to call after the booking to get it fixed. Additionally, even though policy allowed for upgrade to business in some cases, the application still fired off a "this is out of policy" warning. It also wasn't always the cheapest option - in a couple cases booking directly through the airline was actually most cost effective.

Avantages

I like that it's very easy to send candidates a link where they can book their own hotels/flights. We can see everyone who has booked/hasn't booked and follow up with them. I no longer need to spend time booking those things for them, unless requested.

Inconvénients

There are definitely some bugs that have led to a poor candidate experience for us. For instance, sometimes requests for the candidate/guest to enter their personal CC information even when we have already specified that we are using the company card on file.

Avantages

The interface is easy to use. However, pretty products do not create for a great user experience--depth of integration and customer service do that.

Inconvénients

For business travelers who have status on multiple airlines, this software is pretty miserable. TripActions serves as the barrier between me and my carrier of choice. It feels like nobody who works there actually flies frequently themselves. All I want to do is to be able to contact the airlines myself or have better integration so that 1) I can change things without a third party. In Southwest, I can't change in the app if my flight is late, or if I want to switch (at no cost due to my status) to an earlier flight. With Delta, due to loyalty, often if I call, they will waive change fees for me. However, with TripActions, the integration isn't there and a third party is negotiating on your behalf. It's ineffective and time consuming. Their change fees have to be approved by a manager--this makes it hard to switch flights last-minute and get home sooner. 2) My upgrades aren't invalidated. YUP! You read that right! Because the integration with TripActions and Delta is poor, I am not able to book my seat with status through TripActions. I always end up calling Delta directly to get upgraded. Most recently, though, on a long haul flight from LAX to NYC, Delta confirmed my upgrade, but when I went to check in, I found out TripActions invalidated it when they saw my new class of seat didn't match the initial one I booked. This results in me spending HOURS on the phone/chat feature between Delta and TripActions.

Avantages

I liked that everything was in one site. I could put in all my frequent flyer/hotel numbers. I liked the reward program to encourage behavior among our users. I like the fact I can put in a $ to beat for hotels.

Inconvénients

We didn't properly understand the site when we started or best practices when setting up. This led to confusion. We needed more best practices. Example: People were trying to book rooms for multiple users. These other users were not in the system yet and we didn't understand why it was working. Once we figured out that they also needed to register, it was easy. But this was after hours of frustration on the end users. We seemed to have trouble setting up our corporate numbers in TripActions. I realize that this was probably on our end with the hotel but since we never figured it out, a percentage of users need to go outside Tripactions to book our corporate rate hotels. Paying a fee for hotel only is also a big concern. Doesn't make sense to use the system for the corporate hotels and pay an extra $20.

Avantages

Nothing here that I don't already have on Trip It and/or the airline app.

Inconvénients

Limited options, poor orientation from the company, flat out refusal to discuss benefit losses suffered by the frequent fliers who can no longer access their accounts with the big airlines.

Avantages

The software was the greatest travel & expense management software I've ever used. The software is very user friendly and has great features, in booking and submitting expenses with the credit card option. When using the software and credit card for business, company reimbursements are the fastest I've ever experienced.

Inconvénients

I actually have nothing bad to say about this software. It is by far the best I've used of its kind.

Avantages

It is very intuitive and easy to use. Finding hotels and flights hasn't been that easy.
Great feature: you can create an "itinerary" and have flight and hotel under the same folder.
They have great customer service (I've only used the chat portion)! They are vert friendly and are quick to answer.

Inconvénients

A little disappointed that I cannot link my hotels.com rewards program. I have notified their customer service team, and apparently a lot of people have requested that they link hotels.com reward program so hopefully they are working on it.

Also, some of their features are inaccurate. For example, I bought what I thought was a train ticket but it was in fact a bus ticket.. it didn't mention it in the booking process.. I only found that it was a bus ticket in the confirmation email I received AFTER entering my credit card information and paying for it. HOWEVER, I mentioned it to the customer service team and they looked into it, apologized and offered a refund if I was no longer interested in taking this trip!!

Avantages

CSM’s are great. Help desk team usually is really responsive and helpful. Booking fees are definitely a little on the expensive side. Their reps can go and negotiate rates on our behalf.

Inconvénients

Small issues with single sign on. This tickets been open for quite some time. Wished that could prioritize this and close the loop

Alternatives envisagées 

Pourquoi passer à Navan

Avantages

The product has improved dramatically over the past year, and the company continues to put resources towards additional improvements. The main benefit is consolidating reporting for business travel while also giving an employees an incentive to save money.

Inconvénients

The platform is still a work-in-progress, so some of the UI takes getting used to. Sometimes I question the pricing as it will be higher than other travel websites, especially for international travel.

Avantages

Being a road warrior (>125 miles with Delta a year) there is never a shortage of travel issues and problems, but Trip Actions quick customer service (chat function) is always there for you.

Inconvénients

- Please integrate the corporate discount rate with BonVoy, I continue to book my hotels outside the system to grab the best rate.

Avantages

Feature-wise this is on par with most other travel booking sites such as concur. The website is quite modern and loads quickly which is important. Most of the time when booking travel, you are waiting for the search query to finish running. TripActions UI make it more palatable to wait. I also really like the incentives program which offers up cash which can be redeemed for gift cards if you choose a more affordable option. It's a nice reward for good corporate citizens. The other great thing is that it shows all the different ways to book the property, i.e. through hotels.com or directly through the hotel.

Inconvénients

Sometimes certain hotel properties that I want do not show up in the primary search. I have to go back and explicitly search for these properties. While the search time is quite reasonable, it can always be faster! But I understand they need to query a variety of systems to get the right pricing.

Avantages

That my entire trip was in one place - and all rewards information can still be applied.

Inconvénients

The rental car function needs a lot of work. My receipt showed different information than the company had on one trip which was a painful issue to reconcile.

Avantages

Eveything is there within the app, if you are on a phone everything is really easy to pick up and submit info. Now that I know how to best use the apps I look forward to planning a trip with Trip Actions Liquid (or is it called Lemonade)

Inconvénients

I was very confused for the first month trying to figure out if I need to use TripAciton or Trip actions Liquid and was also a bit disappointed that the platform is very much focused on a mobile experience and not desktop. I personally like to do my expense report and planing on a PC

Avantages

As an employee, I really like that I can earn Amazon gift cards for booking affordable travel options. And I’m sure my employer likes that more budget friendly options are incentivized.

Inconvénients

It can be kind of tough to search for hotels, if you’re looking for a specific place that you’ve already decided to stay.

Avantages

Tripactions is a very intuitive expense report and booking platform for travel. It has more capabilities than other platforms on the market and has the ability to generate reimbursements within 24 hours.

Inconvénients

Thus far, I haven't seen many cons to the product. The only hurdle can be that the trips have to be approved by a an approver prior to going to the booking page. That is more of an internal issue.

Avantages

The ability to earn rewards from choosing lower cost options, which can be redeemed for Amazon GCs, travel, and more. Great way to game-ify booking travel along with saving the company money. The website and mobile app both have very modern interfaces and performance is reasonable when loading all the travel permutations. Setup is very easy for user preferences and loyalty IDs.

Inconvénients

I didn't like how they split choices between rewards points earning and non-rewards points earning hotel selections. They also split between those options which are eligible for cashback rewards and those that are not. It's all to provide more options but it ends up confusing more than anything. The other thing to note is that if you are booking a new trip, Tripactions charges a set fee. So make sure you combine hotel and flight bookings otherwise you will be hit with a separate fee per booking.

Avantages

TripActions is the next best thing to having a travel planner for each employee. I've used it both as an admin and a user. I love being able to book for myself, customize the trip to my own schedule and know I am booking within the preset company policy.I am also able to book for the executives at my company, through the delegation feature, which is essential for executive assistants. Being able to store all of our travel info -- rewards accounts, KTN, etc -- in the same place is invaluable. For companies on the go, it is the best option.

Inconvénients

You won't have access to every available flight or hotel. That said, I've always found a wide selection of options included and never felt overly limited.

Avantages

Being able to have what my company deems within budget listed for me to select when travelling. Customer support is also fantastic. Makes travelling a lot easier and auditing information is in 1 place. No need to worry about expensing as it can be connected to corporate CC.

Inconvénients

Honestly I have nothing negative to say about TripActions. I have had nothing but good experiences with this software.

Avantages

Aggregates all flight and booking info into one platform. You can see other users travel arrangements and you can schedule on behalf of others.

Inconvénients

Service fee is charged separately and adds a little bit of pain when it comes to submitted expenses and receipts..

Avantages

Ease of use, gamification and customer service

Inconvénients

cancellations are challenging, pricing can vary

Avantages

- It is very easy to use for both business and personal trips. The search features for flights, hotels, and rental cars are very easy to use and manipulate.
- It definitely finds the best pricing on all aspects of trips. I routinely find the pricing to be 10% cheaper than what I can find using other methods.
- I like the reward option which allows you to reserve cheaper options and bank Amazon rewards.
- I like that I can easily (one toggle) switch from business to personal trips.

Inconvénients

- So far, my only (very minor) compliant is that you cannot reserve Exit Row seating on an airline during your initial booking. You must call the airline after the reservation is made. Minor annoyance and most likely a requirement of the airline industry.

Avantages

We just started using TripActions right before the pandemic where we are no longer traveling, but I have to say, this is one of the coolest softwares out there. The fact that I make money (via Amazon giftcards) for saving the company money on my travel expenses is the greatest thing. I think that's their best feature by far! I usually stay at the same place each time I travel for work, but this allows me to stay at other places (so I get to explore the area), save the company money, and I get a little out of it too!

Inconvénients

I actually don't have anything negative to say about this software. It makes traveling so easy and I love that everything can be booked in one place (airfare + lodging). It allows me to make decisions that both benefit myself and my company and that's so awesome.

Avantages

As a person who likes to save money, TripActions has a great features that allows the company to save money and the employee to earn amazon gift cards. While I enjoy a fancy hotel room as much as the next person, the chance to earn $$$ helped change my booking habits. And the company saves money as well so it's a win win. The site UI is clean and responsive, it's able to search through many listings quickly.

Inconvénients

Sometimes the search results would not include certain pricing, or the pricing was consistent with the hotel vendor but it did not allow for points. This is confusing, TripAction should at least provide pricing consistent with the hotel website.

Avantages

I've recently started using TripActions and I like how their website is user friendly. You can compare costs from different airlines and hotels and choose the best that suits your needs and budget. It also recommends airlines and hotels from previous bookings making the entire process seamless. Lastly, their customer service is fantastic and super friendly whether it is on the phone or via their chat.

Inconvénients

I don't have anything bad to say about TripActions. I just wish there was a way to get hotels.com rewards. I spoke to their customer service about it and they said that they are working on it.

Avantages

The interface is super easy to use and their customer service is top notch.

Inconvénients

There is nothing I do not like about it.

Avantages

I like the filters for navigating the platform. It makes it very easy to find hotels, flights, and rental cars. I love getting money back while saving my company money. This has to be the best model in the industry.

Inconvénients

I do find that some hotels do not get listed on the site by cross referencing them to a home site like marriott.com.

Avantages

Super easy to use-- the agents are extremely helpful and quick to respond

Inconvénients

The 70 dollar service fee is a bit steep

Avantages

How TripActions incentivizes employees to book lower fares and hotels rooms in exchange from Amazon gift cards. Very innovative and provides value to the user and company. The chat support is also amazing, best support that I've ever received from a travel booking site. Typically the support response time is immediate, there's very little waiting. The support staff is extremely knowledgable and can help make booking changes immediately. With chat everything is documented and there is no confusion.

Inconvénients

Organization of the search results can be somewhat confusing since sometimes 3rd party site results are also added to the organic search results. Occasionally the hotel listings are more expensive that what I can find directly from the hotel site itself.

Avantages

Easy to use，User Portal is clear and intuitive!
TripActions can be integrated with my company 's expense system and make my reimbursement so much easier.
Notifications are useful as reminders before the trip.
Customer support has been helpful!

Inconvénients

Hotel and Flight prices seem to be higher than market price.
Refundable hotels are higher price than non-refundable hotels, I wish they are all refundable options for safety and in case of unwanted emergency.

Avantages

Simple and straight-forward to use, I like the interface, but what I appreciate is the app "remembers" my previous trips. Like most, I typically travel to the same places throughout the year and these previous "Trip Actions" are easily duplicated.

Inconvénients

I would like to see our company's travel policies - so I can quickly reference them when making decisions on future travel.