Maintenance Connection

Avantages

The ease of use in the configuration of MC is far better than what I experienced with different vendor.
Most user options are a setting that the local administrator can change via a tick box option.
The in built reporting and dashboard suite are very easy to pick up and customise reports and dashboards to your companies individual needs

Inconvénients

The only problem I have found with the software is now that we are starting to use more features of the program at a higher level we are finding small bugs. These bugs don't affect the basic functionality and the support staff are brilliant in identifying the issues and passing the issues on to the developers to develop a fix.

Avantages

The fluid way to maintain and organize work orders and assets is amazing.

Inconvénients

The steps to design and implement Preventive Maintenance appear to be very cumbersome. The steps seemingly need to be done in reverse, but it may be my team needs more training on the process (another subject).

Avantages

Extremely customizable and sophisticated. Has everything you may need to run a facility and more.

Inconvénients

It's scope of use makes it almost unapproachable without a dedicated team administrator to learn the platform. Putting that in perspective, after completing nearly 40 hours of training in the platform and there was STILL features that I didn't have time to complete the training on.

Avantages

The asset hierarchy layout is nice. Work Orders are ok.

Inconvénients

Not all components of a closed work order go static. No data import function for CMMS Administrators. Accruent Support for MC is rough. Lack of communication. Some modules are not connected or even really functional. Tools module is poor. Reporting. Dashboards are not helpful like they should be. The industry of corrections is unique. Not being able to redownload photos at all, especially those collected within MC Express

Avantages

Easy to customize to our needs. We have dozens of highly customized reports, rules and scheduled jobs.

Inconvénients

No real native mobile app. Kinetic is a separate cost.

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Avantages

It is visually appealing and not too cluttered like competitor software. The average user can get started quickly with a short introduction.

Inconvénients

Running scripts is complicated. I have had to reach out to support to help with the SQL. More push button options would be helpful.

Avantages

Very intuitive and user friendly. Data and statistics are a huge plus so the maintenance can be more accurately represented.

Inconvénients

Few ui bugs that need attention. Mainly minor annoyances but still affect quality of life usage.

Avantages

the ability to run detailed data reports is a great feature that i utilize daily. i have used jde and sap in the past and there is a little learning curve with them all. the ease of use for the smart reports is probably one of the better features.

Inconvénients

having only 1 window open per license. maintenance connection needs to be dependent on either ip address, mac address, or network user. having to occupy multiple licenses to have multiple instances open is very inconvenient and not very cost effective.

Avantages

Multiple functions available including assets, preventative maintenance and work order modules plus users and groups

Inconvénients

the reporting features are not as easy as other programs

Avantages

Ease of use for building PMs and work order creation. Mobil use is a great option

Inconvénients

Labor management and multiple modules to create a PM.

Avantages

Ease of use, and the functionality of scheduling work orders to staff members

Inconvénients

Some support issues turn out to be a functionality that is NOT an option in the system. You have to submit an "idea" for future roll-outs of the product

Avantages

Notifications, and reporting help make great decisions on what's important. Accurate and easy to understand information help organize and direct the people that perform the work.

Inconvénients

A full GIS integration on the mobile platform. Having a map of the area, to start your WO would be a great benefit to those who aren't in the office.

Avantages

The potential behind this software is impressive. One of our facilities have been using M/C for years and the manager uses this as his one stop shop for everything he works on... from the largest capital projects (complete project management) to the simplest PO order. Managing our inventory, parts, equipment and labor - so much information is available via reporting and historically; it truly makes a difference when evaluating products, requests, resources or incidents. Bottom line, the success of this software, it is about how much time, energy and effort you want to put forth and how much support you have from your up line.

Inconvénients

Support. Routing calls to support or relying on support response can be frustrating. They have some amazing and brilliant people within the support group, please realize that - but getting to them or navigating through the phone system to leave a message is aggravating. More, it is irksome that if I do talk with someone they ask me if I looked on their help page first. Sometimes, that is not enough and I should not be shamed because they are being called.

Avantages

It has an extensive reporting system that makes it easy to customize reports based on many different criteria and any report you create can be scheduled to be emailed to whoever needs it at any specified time interval.

Inconvénients

The software cannot be validated according to the FDA standards as a stand-alone management system for maintenance.

Avantages

The software is web based and hosted so for our money this takes the burden off of our IT department. This along with their superior customer support gives us confidence that the software will flex to our needs.

The reporting tools stands out also. There is nothing that can't be found through a report. The ability to customize reports puts a personal touch to each one.

Inconvénients

As with everything there is a cost associated with it. Along those lines, the separation of mobile. It would be nice if MC Express what just part of the overall package. Having to purchase Add-ons is not something that is usually in the cards.

Avantages

MC is a very powerful tool and we are using most of its functions. I am, overall, very pleased with the technical support that I have received from MC. We have been using this CMMS for 5 years and have not lost any data or had any crashes. The report function is defiantly icing in the cake. It allows me to customize reports for all levels in the company. I also use it as an aid to help track and correct documentation errors as they occur. That helps maintain the accuracy that is needed.

Inconvénients

All software needs some sort of improvement. MC does work at continually improving their software. Some fixes take longer than others but they usually are addressed at some point. The upgrades take time and that can seem to long. I wish they could perform some quick fixes for some of the smaller problems.

Avantages

I like the reports you can run and the graphics. It does take some getting used to or attending some classes before you feel like you know what you're doing though.

Inconvénients

There are a lot of functions and options that you need to narrow down and tweak before it starts to click, at least that's how it was for me.

Avantages

It's ability to notify people, organize work flows, and provide the information that is needed to everyone that uses it.

Inconvénients

Support for the Canadian products (Tablet Hybrid) is not at the same level as the core company. If the Canadian support team had the responsiveness I've become accustomed too, then this wouldn't be a con.

Avantages

Easy to use if everything is set up correctly

Inconvénients

The reporting function is cumbersome to navigate
I'd rather have more keyboard functionality as opposed to clicking with a mouse

Avantages

Easy to use. The support couldn't be better

Inconvénients

None at this time.

Avantages

The software once you learn it, it becomes very easy to use. My personal experience has been that if Maintenance Connection is contracted for training, the training will pay-off. M/C and I trained 65 District employees and I've only had support 3 questions, since the training classes 3 weeks ago...

Inconvénients

The documentation module doesn't work as it should, a user should be able to cut and paste data into the program without losing the formatting of cut and paste .

Avantages

It does what we need it to do. Good for managing PM and corrective work orders. Also good for managing and costing inventory.

Inconvénients

Reports. The reporting functionality is not intuitive. When a report is needed, anyone should be able to easily filter and pull a report for what they need. We only have one person that knows how to get the reports to work ok. This is the biggest issue with this system in my opinion.

Avantages

Asset history can be review directly in the asset module or use the basic and or custom reports. PMs and procedure modules are very simple to set up.

Inconvénients

Asset downtime embeds after completion of work. If correction needs to be made many steps are taken to correct downtime.

Avantages

Reporting is easy, and can export into CSV files. I also like that I can email the report directly to the requester.

Inconvénients

I see every report for every area. It would be nice to add or delete reports that only apply to my section

Avantages

MC is a very versatile product.

It has enabled me to enhance the productivity and overall performance of my department in the shortest space of time.

MC software has the ability to provide third party support and offers the options to link these as well, making the overall experience more user friendly

Inconvénients

The time it takes to have a new employee trained up to the administrator level can be tedious, however its worth it, to have another capable hands on deck makes the job a lot more efficient