eZCom EDI

Avantages

Lingo is very user friendly and their customer service team is amazing! Raw data is converted to readable data that everyone in the team can understand, how awesome is that! We can do everything tied to order processing through Lingo from the receipt of orders, acknowledgements, GS128, small parcel shipment processing, ASNs and invoices. Best of all, I can mass generate most of the process and all documents needing to be transmitted back to the customer has a safe validate check to make sure all data required is keyed in.
Lingo was my go to when we decided to publish our own online site and needed to integrate the site's platform to automate order processing. There was no doubt in my mind, if someone could get the job done, it would be Lingo and its team of amazing and helpful specialist! They could have easily turned around and say that's not what they specialize in but instead, were very committed to help us. eZcom team conducted the research needed to implement the integration and were able to get us up and running within a week which was incredible!
I've personally been working with their team for the past two years (I believe our account was set up 4 years ago) and can say I've always received a helpful and friendly specialties to assist with my request. Getting someone to assist is super easy, we can call and get someone live, send an email or submit a request directly through our Lingo account with quick responses (usually within 24 hrs).

Inconvénients

We are only able to print 400 GS128's at a time, it would be great if we could print the entire batch all at once.

Avantages

eZCom is very easy to use and you have customer care support 24/7, which is GREAT!

Inconvénients

So far, we have had a great experience with eZCom.

Avantages

Ease of use for our vendors. Mostly reliable. Good customer support. Works well for incoming drop ship orders. Our vendors are comfortable submitting orders through this platform. ASNs are sent across quickly.

Inconvénients

Difficult to execute broad searches. Program seems unable to process large amounts of data at one time. Discrepancies in dates that orders are received to us. Lag between order transmission and receipt as well as inventory uploads and time it takes for inventory to go live for our customers. Difficult to pack asns.

Avantages

Ease of use, functionality, customer support.

Inconvénients

Might not be suitable for frequent mistakes.

Avantages

Lingo (especially compared to other options) streamlines order entry to the point of being effortless! We are able to customize integrations not only for ease of fulfillment but also to avoid charge backs from customers. Removes the human error factor so nothing is forgotten to acknowledge on time, correctly label or transmit, even invoices are automated

Avantages

The things I like include integrating into Quickbooks, batch updates and the fantastic customer and tech support teams.

Inconvénients

Too many steps to complete each task - in a sense you have to enter and exit each order multiple times from it being new to it being shipped and then invoiced. And you have to go "find" it each time you want to work on it.
Changes are not automatically saved and you may periodically get kicked out of what you were working on and lose all the changes you just made.

Avantages

The basic order processing function is pretty user friendly.
The Customer Service Team is top notch!

Inconvénients

Some areas could be a little more user friendly - i.e...adding additional product info to vendor profiles.

Avantages

i find it to be extremely user friendly and the support team has given me so much information that it allows me to consider different ways to ulitize the software on a daily basis

Avantages

Ease of using and navigation throughout the system

Inconvénients

The system is a lot to take in but the customer service of Lingo goes above and beyond so the system doesn't seem intimidating

Avantages

Intuitive to use. Can not make a mistake - lots of checks along the way.

Inconvénients

Have not found anything we do not like yet........

Avantages

This web-based EDI platform is very easy to learn and use. The customer service's availability and attention to detail are excellent.

Inconvénients

The customization seems pretty limited as of now. Hope this will change in the near future. Also, the website gets pretty laggy sometimes and can get frustrating to transmit documents.

Avantages

User friendly and very functional for my customers accounts

Inconvénients

We will need a digital catalog built in at Lingo.

Avantages

I've told other EDI provider representatives that there is no way that I would even consider going anywhere else for our EDI services. The eZcom team are extremely knowledgeable and friendly and their support is amazing. We have MANY EDI trading partners and setup for each one has been a breeze thanks to eZcom.

Inconvénients

Absolutely nothing. I've never had a bad experience with it.

Avantages

When things are working properly, the software is very easy to use.

Inconvénients

There are times where changes need to be made to documents, post shipment or previous transmission, and that can be difficult.

Avantages

Very easy to use and the setup team ensure you are ready for business asap. Whenever we have new EDI customers, we count on EZCom to get us set up so we can be ready for business.

Inconvénients

Dont really have any negative feedback. Their support team is responsive, helpful and eager resolve any issues in a timely fashion.

Avantages

Ease of movement/functionality in the software once you become familiar with it.
Customer Service people are great! Very patient and helpful.

Inconvénients

Would like an easier way to update product info for each partner.
Would like a screen to view each partner's requirements.

Avantages

Simple web based platform that makes EDI easy to understand for non-technical individuals. Great ability to integrate with your own system and retailers. Quick set up allows you to get new accounts set up within 1-2 weeks easily.

Inconvénients

Lack of reporting tools. Search tools not always the easiest to use.

Avantages

Tons of options in terms of editing and controlling orders/Invoices/shipments. Also, the most consistently friendly and helpful customer support team I've ever had the pleasure of speaking with.

An issue had arisen (on our end) regarding GS1 Label printing and after giving them a call, two individuals from Lingo's support team went above and beyond the scope of their support to fix the issue, and very quickly I might add!

Inconvénients

The options can be overwhelming at first but can be learned after practice.

Avantages

The ease of using the software in Lingo is great. It's functionality is great overall. I like the fact that when you receive an order you do that order from start to finish in Lingo

Inconvénients

On occasion the software will run slow which causes a delay in processing orders. This happens very infrequently though.

Avantages

Customer service is great.
Ability to integrate with customer determined web portals such as DSCO.
Ability to print UCC labels and packing slips
Connection into UPS/Fedex

Inconvénients

Not much to complain about here. Have not integrated with ERP but that is probably more a function of ERP than Lingo.

Avantages

The software is pretty easy to use. I like the availability of customer support, they are helpful. We are able to connect to a lot of our customers.

Inconvénients

Sometimes the uploads or creating shipments don't work as smooth as the receiving process. Item management is visually and harder to use online with the software.

Avantages

I think the thing I like most about the software is that no matter the issue there is always someone to help resolve :)

Inconvénients

I wish there was a way to unsend shipments if a mistake was made. I know we can contact the buyer to ask them to reject but I wish there was a way we can do it in the background without letting the buyers know.

Avantages

I process multi-store orders, sometimes over 1000 stores per PO. Lingo lets me select the individual stores I need to ship to without having to select all 1000 stores like my previous EDI company. Actually, Lingo lets me do almost anything I want. From sorting the way I want to shipping and invoicing the way I want. So far, no one has told me no to any of my requests! The customer support people are incredibly knowledgeable and very easy to understand and deal with. Also it only takes a few minutes to get connected to a real live person. All of my questions have been answered promptly. Best thing we've done at work all year!

Inconvénients

It's not entirely intuitive. Error checking is called "Validate." Wouldn't have figured that out on my own. There are a few things like that, but, the customer support people are patient in helping me figure out how to use their system, even waiting while I write my notes. Best customer service in a long time!

Avantages

This Program is easy to use and we like it a lot. We use it on a daily basis and it is easy to teach new employees how to use it. Yourcustomer service department is always helpful.

Inconvénients

I do not like the change from ASN to Shipment. I know it's a small change but I was very used to the old way.

Avantages

What I like most about this software is that you can send tracking easily. It is a great way to update shipments and make others aware

Inconvénients

There is not much I do not like about this software, sometimes they switch the wording of things and it can become confusing when you are so used to how it was before.