WebPT

Avantages

Ease of doing the SOAP notes, took less time but initial evaluation and progress notes still took long time

Inconvénients

Customer service, billing, professionalism

Avantages

The EMR pushes work flow during an evaluation.

Inconvénients

Customer service is absolutely awful. Slow to respond and issues are rarely addressed in a timely manner.

Onboarding a new clinician is far more difficult than it should be. This should be an easy process, but often WebPT makes the process painstaking.

Features often do not work. We waited nearly a year to have the waitlist feature fixed which is a critical means to track new referrals. As a result, we had to hand track new clients using a separate technology to ensure we did not lose business.

Often unreliable due to outages or downtime. We have adopted "downtime" policies and procedures that we have had to use far more often than ever anticipated.

Cost is not worth the overall product value and the cost is increasing per information presented by WebPT over the past month.

Avantages

I appreciate the templates for various special tests/exams for PT, making it easier to document data for tests during an eval, progress note, and discharge.

Inconvénients

I wish WebPT had a smart phrase/list feature like Epic has to auto-populate a phrase or list by typing in a shortcut to make documenting more efficient.

Avantages

easy of use . I can use it mobile also. web pt send out reminder text and email to patients . all the medical documents are in one coinvent place. and if you need to move it to different tabs its easy and you dont need to print and scan it all over again

Inconvénients

reminder text / emails to be in diff languages
also the schedule to be able to print and email ( also in diff language _

Avantages

Web PT made documentation needs easy and direct even for those new to charting. The templets available to craft notes and documentation requirements is better than other platforms used.

Inconvénients

I did not like that the Thera bill feature was not all in one platform. Although the two are linked is not very convenient to use another web-based system to submit claims.

Alternatives envisagées 

Pourquoi passer à WebPT

Avantages

Ability for all administrators and users to work cohesively in real time and see who made last changes

Inconvénients

How frequently the server goes out due to volume of users and length it takes to resolve issues.

Avantages

Scheduling is easy and charting is good. Lots of ways to do each function.

Inconvénients

It goes down a lot. Once it was down for the whole day and we had 16 medical offices that could do nothing. Usually it goes down for about 2 hours every week and/or experiences slowness. It will tell you that it's overloaded with "requests" for access. Support is non existent.

Avantages

I like the view options between days/weeks at a time. I enjoy how easy it is to locate tabs and input data.

Inconvénients

I cannot stand the frequent glitches, system outages, and the "smart text" input that erases all typed data (happened to me 4 times today already). It negatively affects the daily workflow, delays documentation significantly and can put a clinician behind all day due to the aforementioned issues.

Avantages

Generally, it is easy to use and was a good transition from having used no EMR prior to WebPT.

Inconvénients

Lacks a lot of reports and the reports are not user friendly.
No intake forms
Billing is through a separate program
Not very pediatric friendly

Avantages

EMR- notes are relatively easy to create
REACH is very helpful with keeping contact with patients and former pts

Inconvénients

The components of WebPT do not communicate- EMR and billing.
The billing program follows no standard accounting processes.

Avantages

It is all encompassing and love that it has billing and notes and schedules

Inconvénients

The amount of times it needs updates or maintenance

Avantages

The scheduling feature and automatic reminder texts/emails.

Inconvénients

The connection between their partner software (Theraplatform) often omit superbills, so unless you're comparing them both daily, you won't end up submitting all of your claims. This results in missing revenue. When you try to switch clearinghouse companies, they turn off your connection to the original clearinghouse prematurely and piecemeal tasks you need to do before they will start a new connection. This results in very delayed revenue. They are very slow to respond while you sit around and wait for a connection to be made.

Avantages

I enjoyed that the patient's check in time was documented for easy reference.

Inconvénients

Outdated interface. Poor placement of goals when writing daily notes.

Avantages

It was good program to use for physical therapy

Inconvénients

It took a bit of getting used to at first

Inconvénients

Poor communication between my clinic and WebPT. We are going through a transition period to Athena and so far, WebPT has been nonexistent at best with their support. They have been intentionally ignoring myself and other employees at the clinic probably because they are losing a client. This is poor professionalism at its finest.

Avantages

Don't know, sales wouldn't even give me a demo.

Inconvénients

Dismissive, unprofessional sales team.

Avantages

easy to use reminds pts about appointments

Inconvénients

does not intergrate with all billing systems

Avantages

It is relatively easy to learn and train new employees on

Inconvénients

It is difficult to change anything or go back to fix anything without administrative access. Thus there are a lot of addendums and emails that happen before things are fixed.

Avantages

It works like any other EMR. nothing special.

Inconvénients

Frequent outages. No or poor communication during outage. Everything is an add on. Expensive for what they offer. On average 300+ per clinician.

Avantages

Great user friendliness, ability to integrate with therabill. The nice part of WebPT appointments is the fact that they are colour coded which is helpful.

Inconvénients

Better options are available which are cost effective and provide more features at hand

Avantages

I like the ease of use of WebPT. I like the non-contract nature (month to month basis). I like how professional the documentation looks.

Inconvénients

I don't like the adding physician feature and adding insurance feature. It's not as fluid as I would like. I also don't like that at times discharged cases show up upon logging in under a client's name if they have multiple cases on file. I called WebPT to try to address this so that only the current case pulls up first so that we don't have to toggle back to current from a discharged case, but that was to no avail as no one was able to get me an answer. I don't like that patient's cannot book their own appointment's through a public portal.

Avantages

I love that all my needs as a private practice owner and as a physical therapist are meet under one roof that is WebPT

Inconvénients

I would like to track and schedule non insurance. Services Such as wellness or other cash services. Maybe I just don’t know how but I want to set up reminders for those people etc I have to made a chart for the internal payments collection and billing and often I want a one time only option. Call me to discuss

Avantages

The product is easy to use and integrates almost seamlessly with Therabill. Additionally, having all patient information in one application versus many is ideal to providing the patient the best possible care.

Inconvénients

Sometimes the reminders do not get sent to patient and following updates WebPT is sometimes down for significant time.

Avantages

I like that Therabill is integrated into the WebPT platform.

Inconvénients

I have a few things that I dislike. 1. I very much dislike that SMART PHRASE is unavailable. 2. I dislike that the price of my package increases frequently. 3. I do not like the frequent glitches. For example, all the sudden it no longer lets us chart up to the 10th visit for Medicare. It stops us at 9 and will not allow a daily note on the 9th visit. It demands a Progress note. 4. I do not like that when I have to cancel a client, it disappears from the schedule completely. It makes it difficult for future scheduling for the following week. It would be great if it would just fade out and say "cancel".

Avantages

soap notes template saved and easy to access , staff is training is fast because its easy to follow and understand

Inconvénients

even though they update the tracking on what your staff does ei the making and deleting of an appointment just to look at what you just did in a simple form is what we wanted , its still very hard to understand what the person did on the report

Avantages

The staff are very knowledgeable and informative

Inconvénients

That you are charged for Therabill and webpt, if it has to be separate, lower the cost

Avantages

I liked it was easy to use as a PT. I orginally liked how I was assigned a go to person to help with our account. That ended in 2019.

Inconvénients

therabill is difficult to use, carryover from webpt is not as smooth as it should be, over priced, poor customer service. I liked the costomer service from using it from 2010 to 2019. Ever since covid the costomer is terrible in response time, getting a hold of and helping.

Avantages

wase of use and its function and practicality

Inconvénients

HEP app with patients are confusing especially when adding exercises

Avantages

On boarding was good, customer support was very good, quality of product is excellent

Inconvénients

At times the information does not flow over from Webpt to therabill

Avantages

Ease and efficiency- paperwork is never fun but WebPt makes it as simple and Intergrative as possible!

Inconvénients

Too many drop downs. Would prefer more SmartText. It may be there but I don’t know how to use it-

Avantages

Integrates documentation and billing so no double work.Automatic reminders, communication, and home exercise program enhances patient interaction.

Inconvénients

Might be too robust. Many bells and whistles. Personalizing templates is not intuitive.

Avantages

I like that i can verify benefits for the insurances from patients. I also like some of the emr features.

Inconvénients

I am not able to add in assessments other than using the custom assessment section. I would like to manually enter my own assessments so that it will be easier to create my notes.

Avantages

It is easy to use and most tests and measures are available to document with a click.

Inconvénients

Some tests aren’t available and daily notes have too much information on them that isn’t necessary. The canned text function doesn’t work well.

Avantages

It's very user friendly, and I can accomplish all of my basic needs.

Inconvénients

that it costs extra to utilize features such as scheduling and saving documents into an echart

Avantages

Easy documentation. Professional documentation

Inconvénients

Sometimes system is down and slow. Other than that, I have no complaints.

Avantages

Scheduling and insurance maintenance.

Inconvénients

EMR features and difficulties for our PT.

Avantages

Ok to use because Medicare compliant , difficult and outdated , not comfortable to use with tablets or phones

Inconvénients

Poor customer service Unable to duplicate similar evals Unable to make prefilled templates

Avantages

This is used in the clinics I work in and I chose a different EMR for my own personal business bc I like it much better.

Inconvénients

Notes take too long to write. The system is more user friendly than some systems but there are much better systems available

Avantages

Easy to understand. Able to create evaluation and treatment templates so that you didn't have to write the same verbiage. Could carry over notes from the time before.

Inconvénients

Expensive. Require multiple tabs open for the same patient because the SOAP note and the exercise flowsheet were not on the same page. It took 15-20 minutes to complete a note because of toggling between multiple tabs. Offered a lot of features for exercises and CRM but all extra features were a la carte. The expense for a solo practitioner and then to add users was too expensive. It would have been better to charge per number of visits per month vs. number of users. EMR and billing integration was not as synced as should have bee.

Avantages

Scheduling patients is easy! I love the reports feature. You can view daily reports of patient payments, authorization reports, daily payments reports, etc. My parent's physical therapy practice has been using this software since 2012, where we have gone completely paperless! Everything is done on the computer. From the time the patient schedules the first visit, to the physical therapist writing the examination report/note, to the physical therapist aide viewing flowsheets (patient's exercise programs). It is especially easy for admin/aide/PT opening and closing procedures because of all the reports to view. In the morning we can view the schedule for the day, authorizations expiring, and make changes as necessary by dragging appointments. You can also view multiple therapist schedule's at once, if there are more than one therapist working at the practice. There is color coding in the scheduling feature for different therapies or to use internally, i.e., red = new patient; therapist needs to spend 1 hour with this patient or purple = child patient or orange = balance issues. On the schedule, I can quickly and easily see my day, by noticing how many new patients there are with the color coding, or let the PT know what type of patients are coming later in the day. At the end of the night, I can download total patient payments for the day and send to my manager via secure fax. This makes collecting and recording payments easy, and reduces the risk of missing payments.

Inconvénients

Adding patients is a pain! When adding a new patient, you have to fill out ALL the information or else the patient is not saved. This is horrible while working because often times I'd be dealing with a new patient over the phone, a patient in person that wants to pay a copay, and the phone ringing on another line. While all this is happening, it would be great if I could "save my work" and go back to it later. If WebPT is worried that patients won't be added properly, then they can set up an annoying notifications system to let me know I need to finish my work. However, if a patient is not set up properly, the practice can't bill the insurance company and then we don't get paid--so trust me: we will fill out the information properly!!

Avantages

Therapists say it is easy to use. You may scan documents into the program for storage which is helpful. The ability to have a 'comment section' that therapist see when seeing a patient is nice. You can put a unique comment regarding the payer here such as X insurance does not allow X treatment

Inconvénients

Reports are pitiful. We have to do so much manual work to see what we need to see. Also compliance is very lacking. For example, some insurance contracts allow us to bill the 8 minute rule by unique cpt code per CPT rules (not Medicare/Federal programs which have more restrictive rules with total time Trump). For these commercial contracts if a provider does 12 minutes of 97140, 12 minutes of 97110 and 12 minutes of 97112 we can bill 3 units even through the total time is only 36 minutes. (Please take a Gwenda seminar for all the documentation to show in certain circumstances where this is allowed for non-Medicare non-Federal payers). In order to handle this scenario in WebPT, you must shut off all over-site. If you shut off all over-site, things get crazy. For example, if a therapist accidently logs 30 units instead of 30 minutes, WebPT will now not notify you. The only way to proof before billing to see how many minutes is assigned to each cpt code is to open each an every note and look. There is NO REPORT or billing log that will tell you how many minutes are assigned to each cpt code. That is why I spend 8 hours every two weeks opening each and every note for specific payers to see if units are assigned correctly. I commonly find 22 minutes of 97140 where the therapist assigned 2 units to this. This is overbilling and I have to manually open each note to catch it. Other major software out there can easily handle this scenario. Also, the system will not give cancel/no show rates per each unique provider. We have to manually do this. Also, we can run a great report for Medicare but not for any other payers. For example our state has a unique requirement for rehab agencies in which we have to do recerts more frequently than required by Medicare. We can run a report for Medicare to help track when they are due, but there is not the option to run this same report for other payers in addition to Medicare. It's very frustrating that our info is in there but we can't report on it. In retrospect we wish we would have went with Clinicient, BMS or something else.

Avantages

see review
Customer service
Ease of use
Innovation of company
Customer service
Customer service

Inconvénients

see review
Flow sheet/ home exercise program

Avantages

It is nice to look at, visually appealing and seems to have a lot of features that could make for an excellent platform but as a single clinician practice, it has been nothing but headaches since I started about 7 months ago. It was easy to use since I used it at a previous clinic. This would be a review for both webpt and therabill. I think they got to the party early and have excellent marketing, however there have been so many issues and time wasted fixing their errors. Actively looking for other options.

Inconvénients

- WebPT recently switched clearing houses from Office Ally to Availity and I was assured it would be a seamless transition. None of my charges were going through due to EDI errors. No one knew what was happening so they had me complete the change over early. I filled out all forms several times because apparently there is no communication in this organization. Constant phone calls/emails stating I needed to complete forms I already completed. Called and after a 45-minute wait no answers, just do the forms again or call the insurance companies. I could not submit charges for one MONTH. That is crushing for a startup practice. Turns out they never sent me the emails with instructions on what to change in their bill on my end. So I got an apology, great
- Upon setting up my account Webpt put the incorrect clinic info (phone number and fax) on all outgoing faxes. For 3 months I was wondering why I never got POC returned until a doctor called personally and asked for my fax # because everything was getting kicked back.
- More recently entire notes won't load (charges are missing, portions of notes) After submitting a ticket they say it is because 1)my internet is too slow (it's about 5x their recommended speeds) 2) I have too many windows open (apparently the scheduler and a documentation note are too many) and 3) I'm not completing the notes fast enough, so, start from scratch and do an evaluation again.
- Support hold wait times, more than an hour at times

Avantages

WebPT is the easiest electronic medical records software to use it is very userfriendy and easy to train employees on. The appointment reminders are a great feature and alot of patients sign up for them and we have seen an increase of patients making appointments because of the remiders. It is nice to be able to schedule for multiple providers without having to open a new screen or change a provider like you do on many other medical software. It is easy to add a new patient or new insurance or a new provider. Scanning documents directly into a patients chart is also a time saver and a neat feature as well as being able to fax initial evaluations or progress notes to doctors for signatures from WebPT.

Inconvénients

Somtimes the software has a glitch and deletes an appointment or moves it to a different time.

Avantages

WebPT was easy to learn to use and easier to start actually documenting patient care on. Scheduling is helpful and being able to access the patient's chart through the schedule itself is great.

Inconvénients

The schedule really needs to have a tracking feature, where you can tell what date/time the appointment was scheduled, checked in, etc; and there needs to be a rescheduling feature instead of just "cancel" or "delete". Also, there is a field where you can enter a Return to Dr. date, when the patient returns to see their referring provider, but the field resets itself randomly and does not keep the date in place. I have contacted customer service multiple times about this and their suggestions are not helpful and have not solved the problem.

Avantages

The best feature initial was the ability to house all medical record information in one spot. No more paper was another great benefit. This freed up so much office space helps in keeping information confidential. We don't have to worry about archival or record disposal any more. We also loves how this product was created specifically for Physical Therapy. It made setup and use so easy.

Inconvénients

I wish billing was available when we began using and now when we looked into the process was so cumbersome and difficult to find the time to implement. We have given up. The information requested was about providing insurance company information, why can't you pull this from WebPT?? Maybe have on-boarding meeting where you collect the information to setup billing. Seemed like we were required to do all the work to setup and who has time like that when running a business. There has to be an easier way.

Avantages

I used this software as a physical therapy tech to keep notes on patients and make notes on their progress. One of the best features of WebPT is that it is web-based, so it can be accessed anywhere. It also allowed my facility to save money on computers by just using Chromebooks instead of having to buy full-fledged PCs for the clinic.

Inconvénients

This visual interface is very basic, and the aesthetics have not been updated in quite a while. While this is just a nitpicking gripe, I would like to see a little bit of an update in the interface to make it look cleaner and more modern. This is definitely personal preference, however, and some may prefer the no-nonsense layout.

Avantages

A detailed, thorough system. User friendly, once you get used to where every thing is. Can be accessed anywhere which is huge, as people prefer different forms of documentation (phone, ipad, lap top, etc.)
Scheduling is easy
Nice overall presentation when notes are done

Inconvénients

Not geared as well for cash-only clinics regarding. Oftentimes we have patients pay for packages of sessions, and it's hard to divide the payments as they use up their sessions in terms of creating superbills for them. We have to manually input the charges each time, which is time consuming. Payments are located under particular cases, which is great, but a "full summary" of all payments would be appreciated so we can completely monitor, as we also have a chiropractor using the system and we will work together, treating the same patient in the same day. This makes payment tracking complicated sometimes when we have to look back. Also the software doesn't prepare superbills that can directly be sent to patients, so we end up having to manually create them ourselves too. We will store credit card numbers for patients who prefer it, and there isn't an easy way to do this either. This could all be better for the direction health care is going (out-of-network, cash only, etc.).

If there was a way to make the calendar more effective like adding daily or weekly notes to it, without it interfering with scheduling, or ways to distinguish various lunch/open/close times during the week, that would make things look more organized as well!

Creating customized HIPAA compliant email/intake forms, consent forms, or any general form that we upload and then send to people through webPT, where they can sign on computers and send back directly into their account would be AMAZING. Any way where they can make their profile with medical history would be great, like a portal.

Avantages

I love that WebPT allows customization of so many areas so we can make it work best for us - we are not stuck with a one size fits all approach. We select what color / style appointments show up in to reflect what payer type or appointment type is scheduled. We can bulk edit the schedule to make it fit our therapists availability. They have an agreement with Kareo so our billing flows over easily. I also love the reports to keep good tabs on what we are doing and how things are processing.

Inconvénients

I am waiting for them to fine tune a few things to come along side us even more for compliance when we do addendums.

Avantages

the software is very easy to navigate from screen to screen. Everything you need is so neatly arranged for each patient. In the event I ever have an issue, the support team is always very eager to solve the issue and they are almost always patient and kind.

Inconvénients

There is very little not to like about the software from WebPt. I really can't think of any thing at all to say negative about it.