WebPT

Avantages

That it tracks most compliance and outcome measures without us having to cue staff or send out reminders to be within medicare guidelines. I think if they work out the bugs in the functional outcomes scoring that this will be a huge asset but right now it is too early and difficult to appropriately capture data.

Inconvénients

The customer service just basically responds to all questions (if they respond) with "we will look into this" then asks "please rate our service today," and very often never addresses the responses and blows off the doctoral educated therapists as if the glitches in the system couldn't possibly be flaws of WebPT

Avantages

WebPT allows to keep all the documents together with facility of eDocs where scripts and all other documents can be scanned in to make a folder. It also allows to fax documents without need to download.

Inconvénients

Customer Service: very poor, mainly requires you to email them and then wait for their mercy for them to get in touch with you. It can take a week to 2 to resolve issues as you cannot speak to a person directly. Sometimes you do get lucky if someone actually answers the phone.
Scheduling: The service is average, it does not count the number of sessions you have used for the patient. So you cannot just function just using scheduling, you will have to go back to documents to see how many sessions patient was authorized and how many they have used.
System failure: Usually their downtimes/maintainence are off work hours but in the last 2 years of using WebPT when system has been down during regular working hours, they have failed to notify you in advance and all of a sudden you are working on notes and scheduling the system just goes off. Also there is no backup or does not even let you access schedule to call patients, leaving you practically useless and crippled.

Avantages

I love that the software can combine scheduling, billing, and documentation. This saved us a lot time. I really enjoy that you can load specific plans in the objective form. For example a form for a RTC tear will be very different from a TKA. So being able to make customized plans for specific diagnosis saves time and saving time documenting means you get to spend more time with each patient.
Once a note is done you can easily access it for each patient that is simple and easy to read in the classic SOAP note format. I love that I can access their database from any computer with a secure login.

Inconvénients

The software can be repetitive with some of the boxes that you need to check. I will be honest I get too many emails from them but I don't want to unsubscribe because about 2/5 are very important ones with updated information for the software.

Avantages

You can use it from your phone or at home easily and it is very intuitive. It forces you to follow documentation guidelines so you are always compliant.

Inconvénients

It's not always easy to get in touch with customer service, which was really only an issue when we were switching over from one EMR to WebPT

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Avantages

I really like that this software is easy to use and have found it extremely easy to train staff. I also like that there are many places to put extra in house information if needed. The reports section has also been an extreme help to our company as the missed notes reports will pick up if any therapists have any outstanding notes. This helps us in our a/r . I also find the the appointment reminders to be of help as well. The fact that there are more than one place to put in authorizations is helpful to keeping track of auth.

Inconvénients

Sometimes there are glitches in the system. It doesnt happen often but when it does the whole system freezes.

Avantages

I find WebPT to be the most user friendly EMR software on the market currently. Its booking features are endless with capabilities to move appointments, cancel and list the reason, delete appointments, etc.

Inconvénients

I do not like that it is one of the few EMRs I have used that does not display who cancelled or made an appointment so we have to write our names in the notes of the appointment.

Avantages

I have used this EMR system for over a year at the outpatient clinic where I work. I feel like the system is very easy and user-friendly compared to other EMR systems. Documenting is more manageable and doesn't feel tedious compared to other EMR systems is straightforward.

Inconvénients

There is definitely a learning curve regarding using web PT. Yes, it is user-friendly, but there are little things that take some time to get used to it and that you may need to contact support to get the hang of.

Avantages

This software is very intuitive and easy for therapists to learn. It has cut down on our documentation time, which is something I have heard never happens with EMRs. We have peace of mind in knowing that our Medicare and Medicaid notes are compliant as the software gives you multiple reminders of the areas to fill in. Once you get the red error messages a few times, you start to pay attention and learn the correct way to document to avoid the errors. The ICD-10 testing feature is awesome and the ICD-10 finder tool is very easy to use when you are documenting on your patient. We were very nervous to transition to EMR, thinking it would be a nightmare. The first 3 days were semi-challenging and then we had smooth sailing.

The evaluation areas have many different tests but if you don't find what you need there is always the additional comments box that is helpful for clarification.

Inconvénients

We are a hand therapy clinic, so we tend to document our splinting in the custom codes section since the codes listed on their billing sheet are not what we need. There tend to be a lot of codes on the billing sheet that we would never use but at this point, there is not an option to delete(not really a huge deal).

The training process was OK. The training modules were not very helpful and at times did not work but we found "practice" to be the best learning tool as we transitioned from paper charts to EMR. During the "onboarding" process, you send an email to your specialist and will usually hear from them the next day and at times, we needed to have a response sooner. At this point, we are considered trained, so we can call the 800 number and usually can speak to someone within 20 minutes.

Avantages

The web pt templates are easy to learn. Being able to fax the notes out through webpt is a convenient and time saving function. Integration between webpt and therabill needs work. I've had EOBs go missing

Inconvénients

WebPT/Therabill has caused me a lot of headaches. I am researching other softwares as a result. I've heard lots of good stuff but had nothing but troubles with their customer support and integration. I've had EOBs sent out but go missing via therabill. I've had my EMR system not get upgraded, but of course I was paying for those updates. I had a custom table ordered which never came and they were slow to refund me. Most recently, there was some sort of payment issue which was identified in a new calendar year after my accounting was done and now somehow its my fault even though they failed to notify me in a timely manner (4 months later) when it was an autopay set up. I think if you are a larger clinic it probably works fine but they are not committed to keeping the smaller clinics happy.

Avantages

For the most part easy to navigate though documentation. Once you have used WebPT for a few months you can develop an efficient system for effective notes. Thus allowing for customization for your specific needs via Smart Text. WebPT allows for detailed documentation which is so important in this day and age. In addition WebPT is follows Medicare guidelines having reminders in place for PRs, etc. Customer service has been good.

Inconvénients

Difficulty in use of the flowsheet as point and click requires quite a bit of scrolling to get to the exercises desired. Developing own exercise flow sheet takes time. Smart texts are not pre-loaded which also takes time to develop own smart text system. Compatibility with Apple systems was limited when we first started with WebPT.

Avantages

WebPT is very user friendly. All new hires pick up the program fairly quickly - both administrative personnel and Physical Therapists. WebPT appointments are color coded which is extremely helpful for scheduling. There are several reports that we use frequently in our office - payment reports, Medicare cap reports, billing reports, etc. Patient accounts hold everything that our office needs: insurance details, prescription details, authorization details, and a place to scan documents.

Inconvénients

Our biggest con with WebPT is that there is no excellent way to make sure that our patients do not get scheduled or seen past their authorization, visit, or prescription limit. There is a dashboard but we don't find that it works well nor is it efficient. Many patients don't show up on the report in the amount of time that we need to get authorization. We wish that WebPt would flag our front desk if they are scheduling an appointment beyond a limit that we have set up.

Avantages

Cloud based, integration with billing. Clean looking interface. Medicare compliance and easy to write compliant notes

Inconvénients

Reporting is incorrect. Does not accurately track patient visits. System can run very slowly and can take a very long time to load. This leads to significant amount of time wasted when trying to document patient visits. Info can be lost and whole notes can be blank because data did not save properly. Appointments can disappear off of the schedule or re-appear after being canceled. Co-pays can also disappear even though they were input. Customer service is pleasant but will recommend simple trouble shooting over and over. When that doesn't work, they send the issue up to tier two. Then you get an email that they are working on it, but it rarely gets resolved. The cost of the service is high. They charge for appointment reminders and other add-ons.

Avantages

It incorporates regulations such as PQRS, etc.

Inconvénients

It takes waa ay yy toooooo long to document anything. Too many tabs. A lot of redundancy. Not very voice to text compatible.

Avantages

Ease of Use
Efficiency with Front Office Package
Documentation is very straight forward
Customer Service Reps
Compliance with Insurance Changes
Schedule is easy to use and read

Inconvénients

Fewer clicks between tabs

Avantages

Ease of use and learning, customizable scheduling, Medicare reporting functions, Medicare 10 day note stops

Inconvénients

lack of mobile platform - our therapists are always on the go and check schedules as well as note from phones and tablets, the website doesn't function well on a mobile device
lack of customizable reports
lack of POC reporting

Avantages

Detail-packed features usually come at the cost of a user-friendly, clean appearance but WebPT nails this. It is so feature rich but so tidy that you don't get overwhelmed by buttons and links and fields.

Inconvénients

NOTHING!!!!!!

Avantages

The fact that the program is web based and everyone could use it everywhere. Also that it did not matter how many people were logged on at one time.

Inconvénients

We like to see statistics (number of cancel, are most served given an address, etc). That's the only thing it doesnt seem to have. Also it more expensive for non for profit companies.

Avantages

With WebPT, scheduling, documentation, billing, etc. can all be completed through one software. It is visually easy to understand and intuitive to use. You are not required to navigate through multiple pages to find information as you can easily access various pages through the main screen.

Inconvénients

As with any EMR, point of services requires a computer, tablet/iPad, or electronic device be present while treating the patient which may appear unprofessional depending on the setting. Some clinics may resort to taking notes manually and then transferring into the EMR later, however this can create more work for the therapists.

Avantages

This software is easy to use, easy to explain, and integrates well with our separate billing software. It automatically calculates the cap with associated MPPR rates which helps us keep track of the patient Medicare cap. The records are nicely formatted and you can tweek your settings to make documentation more efficient.

Inconvénients

My biggest complaint about this product is having Medicare as a MSP. When Medicare is used secondary, it calculates the cap as if it were primary and does not allow therapists to enter the functional reporting G-Codes to their evaluations, recerts, etc. and this is an issue for our practice. We have reached out to WebPT and they could not suggest anything that would help, rather than something that would make it more confusing and our documentation less compliant. Hoping this becomes a feature in the near future as they are continually improving their software.

Avantages

It is extremely user friendly. Everything I need to use is easily accessible or in a logical spot. With the new update I also like the addition of the blue i's for short cuts to useful information. I use this program at least 8 hours a day and sometimes even 12 hours. If a program isn't user friendly it effects my entire job and therefore patient interaction. With WebPT it makes patient interaction timely, and therefore impresses patients, and makes them trust that we know how to help them.

Inconvénients

If I would have to answer this question, the only thing I can think of is that when I need to call tech support it is usually due to wrong visit counts or used authorized visits. This is extremely important so that I can keep the patient informed if we are running out of insurance visits, and authorized visits ensures we get paid for our services. We have a very caring staff, but we can't give away all our services for free or we won't make it as an office.

Avantages

I haven't used other platforms so I can't really say but I find it very user friendly.

Inconvénients

One of the things I like the least is the inability to delete patients. This happens when a patient books an appointment, he/she is inputted in the system and they eventually don't show and never call back. I would like to delete them but that is not possible. Same thing with any other thing, insurances, other records like lawyers, doctors, etc.

Avantages

The ease of use and the compatibility with the billing software and payment system for an all in one system

Inconvénients

I absolutely hate how the AROM and PROM measurements are set up. They are hard to read and doctors do NOT want to fish through all of that extra type to find the measurements they need. It should only print the actual measurements you take and they should be reformatted in an easy to read table.

Avantages

It is so user friendly for the scheduling personale. From finding patients to finding out who hasn't been in for a while, with just a few clicks you can make the software work for you! And the ease of scheduling is so nice.

Inconvénients

We don't bill through WebPT, so I don't like how we can't turn off some of the billing questions on the admin side of the program. Other than that, very few software problems ever!

Avantages

There are so many check points in Web PT that it makes it almost impossible not to be complient with all the rules and regulations including Medicare!

Avantages

Keeps you compliant, built in document faxing, scheduler is designed well, web-based to work from anywhere.

Inconvénients

Too much scrolling and clicking. Still takes about 30 minutes to actually type up an eval from start to finish; Fowsheets are not built into daily notes, adding yet another window you have to have open while treating; Flowsheets are difficult to use in timely fashion; Development team Not very welcoming to new ideas for improving efficiency; Customer service leaves me stuck on the phone for over 30-45 minutes every time we have an issue (which interferes with treatment time); Customer service reps admit there are flaws in the Physician referral/script/authorization design, but development team is not willing to help fix; This system overall is designed to prevent Autonomy. You CANNOT enter a patient into the system without a "referring physician," which limits your ability to properly document for direct access clients. The system FORCES you to pick a specific ONSET Month/Day and year or you can't finalize an eval (which we know most patients don't now an exact day) and your onset date cannot be more than 1 year (which prevents you from accurately documenting chronic pain onsets and old injuries that have been put off for some time.

Avantages

This software is comprehensive and we can fully rely on it. The scheduling component is well done, you can use it fully as is or personalize it. They have email reminders for appts. The documentation part is thourough too. Again you can use as is or customize it. They build in things to keep you compliant. Then the charges carry over to a few different billing options for in house billing done right.

Inconvénients

The price recently went up a bit and that is a bit frustrating. But still worth it! Customer service is a bit slower than it used to be but always that day.

Avantages

This software is wonderful for scheduling and documentation. They help us stay compliant with new rules and laws.

Inconvénients

The price is rising - there are more features over time though.

Avantages

It is extremely cost effective for a single practitioner to use without expensive monthly over head. I use the built in assessment and scoring often so that has been helpful.

Inconvénients

The name of the company isolates that this may only be a PT product and with expansion of the name may increase more users.

Avantages

The professional appearance. There is absolutely nothing wrong with an old-fashioned typed SOAP note and a hand-filled flowsheet, but I believe that a reviewer with a limited science or health background is more likely to feel that the therapist is professional and appropriate if the notes look modern.

Inconvénients

The flowsheet is the least functional aspect of the software.

Avantages

lots of ways to track referrals and good to manage with scheduling, administrators

Inconvénients

excessive time for documentation (too time consuming for busier practices). Other software seems to be a lot quicker. Lots of maintenance and errors last several months. More than one user can't be in a patient file at one time (for example front desk and a therapist). It sometimes doesn't save your documentation

Avantages

Once you are familiar with this software, you can document with great speed. The alerts assist you in maintaining compliance.

Inconvénients

I wish there was more built-in flexibility, sensitive to the diagnosis or disease you were documenting. Some of the structure seems only loosely appropriate to various cases in the clinic.

Avantages

WebPT worked perfectly for our outpatient office; it gave us an easy method of scheduling and maintains patient charts.

Inconvénients

There were truly no cons with this software; a few times the system was down but other than that it came back rather quickly.

Avantages

Easy to use and navigate, very flexible and adaptable. Customer support has been quick, knowledgeable and effective. Minimal glitches. Written by therapists for therapists.

Inconvénients

No serious complaints. Once in a while it's slow, but that's likely our network problem, not theirs.

Avantages

Ease of use. Very easy layout and easy to navigate.

Inconvénients

Downtime during a workday. They always seem to work quickly to resolve this problem.

Avantages

I like that WebPT integrates with our billing software Kareo. The setup was easy when we did the integration.

Inconvénients

The one thing I dislike in WebPt is that every time to want to move around the screen and go somewhere else in a patients chart it has a pop-up asking if you want to leave the page. So annoying!

Avantages

The best thing I like about WebPT for our practice is that we can view/schedule/cancel appointments among our 4 locations.

Inconvénients

I don't like the fact that the clerical staff cannot discharge a case when a patient is discharged. The therapist has to do it but most time our therapists don't discharge the old case and leave it open and then the patient will come back months later and the wrong case will be added to schedule and the note completed on the wrong case. This happens a lot at our practice.

Avantages

Clinical ease of use, efficient documentation, excellent customer service; owner and company is 100% dedicated to the field of PT and supports the APTA, PPS, PAC which is very important to me; Love the initiation of Rehab Nation to try and get WebPT users engaged and to learn from each other; a very Proactive company, Lots of great online material - blogs, webinars, etc.

Inconvénients

Therabill was a complete disaster for us and we had to switch back to Kareo. Was rolled out way to early and was clear that it was not meant for PT (behavior health?) - hopefully over time this may change. The billing is frustrating that everything is a tack on charge. I am concerned that WebPT is growing too fast.

Avantages

Clean UI and easy to navigate. Carried over useful information to make future notes easier

Inconvénients

There tended to be a lot of drop down menus which would take time to click through though you also had the ability to just write in a comment section to summarize information

Avantages

3-4 years ago, when WebPT was a smaller organization, they offered better customer service and helped resolve problems. I am confident that they now care only about making money.

Inconvénients

Very expensive. Costs our organization $'s per year.
Support is always unable to help. "I'm sorry, your therapist is just going to have to do the whole thing over again."
Not user friendly. Therapists have to have work-arounds and extensive training to understand how to document. Documentation does not need to be this difficult. Documentation is not bullet proof. Don't trust their automation.
Slow...plan on waiting 10 seconds to pull up a page (we have fiber optic internet, it is not our internet speed).
Exercise flowsheets are time consuming and not user friendly.
It takes hours to set up and manage the scheduling template.

Avantages

Fantastic web based platform for documentation--easy access from anywhere! Easy to navigate and customize to make your documentation faster while still keeping it compliant.

Inconvénients

The only thing I wish could be a bit better is the flow sheets that are used for tracking exercises and minutes spent on each activity. They are a bit more time consuming overall compared to the actual SOAP note itself but at least give you a great platform for being descriptive and compliant.

Avantages

I can leave it on Friday and go home. But same problems exist when I come back on Monday, oh joy!

Inconvénients

It is a total conundrum with mips and we have not been able to finalize evals and progress notes for 2 weeks now! It randomly adds say... a vestibular outcome for a pt with no vestibular problem, can’t calculate the functional score for the outcome and holds up your ability to complete the note and bill for the service.

Avantages

The price was probably the lowest I could find, but as the title says, you get what you pay for.

Inconvénients

The user interface is one of the the worst I have ever used, and that includes pretty much all the Microsoft products I have used over the years. It's cumbersome, requires way too many clicks to enter data that should have been programmed as the default, has poor free-from entry fields, is extraordinarily inconsistent, and has a confusing design, especially considering how long they've been around. When comparing major sections of the program - such as the initial evaluation and exercise log - the pages are completely different, both in how they look and how each page acts when trying to navigate, especially when scrolling through lists. As an example, though I really tried hard to like WebPT and used it for over 2 years, I was never able to get the time to create an initial evaluation report in under an hour, and daily notes took 15 to 20 minutes. It got so completely frustrating that I went back to pen and paper notes during treatments and using my old Microsoft Word forms for evaluation reports and progress notes.

Finally, I was not able to use it for treatment notes at table-side because of the klutzy interface, the cumbersome and problematic workaround I had to resort to just to document manual therapy techniques (I specialize in manual therapy), and the fact that it was really difficult to use on an iPad (and I didn't want to lug a laptop around my clinic.)

Avantages

The front office package works well. The system itself is pretty easy to use and train others on. I do like the look and feel of the system.

Inconvénients

The product was created for PT and not Speech-Langage pathology therefore there is a lot of stuff to wade through that does not apply to speech-language. It feels like Speech-Language is an after thought. Plus you have to pay for WebPt and Threabill, even though they are integrated you have to access them in two differ places. We have to change our terminology to accommodate Webpt. We use SOAP notes, they use Daily Note.

Avantages

I appreciate the easy of using this software. It's very user-friendly and is a great resource for students.

Inconvénients

I have not used this software with the organization that I listed but have used it outside of the organization, so I didn't get to use the software to its full capacity, so I can't speak to parts of the software that I dislike because I didn't come across any.

Avantages

I like that WebPT has informative blogs available and good customer service. It's easy to access patient records and choose exactly what you need to print.

Inconvénients

The faxing mechanism could be improved. The report menu should offer more choices. Also, the insurance entry should have more than (2) insurances that migrate to Kareo. Sometimes we have patients with (3) insurances due to liability or other instances.