WebPT

Avantages

It has very clear templates and it's easy to find information. The records are very easy for even a layperson to understand, but thorough enough that the insurance companies easily provide authorization for services. Even when we need to have a substitute from an agency they are able to plug the information into the note and keep to the format we are used to thanks to WebPT

Inconvénients

I don't like that it costs money to integrate each aspect separately, we currently have an account you can't use for billing. I also can't see the calendar view so if the name of a patient is misspelled it's hard to pull up their account.

Avantages

It was very self-explanatory. We reviewed this EMR to potentially switch to, but ultimately decided that we would not. I did not need a thorough walk-through as it seemed very easy to understand.

Inconvénients

It was very old looking. There were not a lot of pretty updates, and it seemed like a very old system to use.

Avantages

Nothing, absolutely NOTHING! It crashes more than it functions so good luck catching up on your notes or billing for your services.

Inconvénients

Everything!!! It’s the absolute worst documentation and billing software you can possibly use!

Avantages

They have lot of features that makes the software look appealing.

Inconvénients

Slow. Takes average 8-10 minutes to do daily documentation and 30-45 minutes for Evaluation. So slow and cumbersome. Also, their software is only compatible for ortho conditions and does not allow us to access for neurological or pediatric conditions. Even to login, there are steps that consumes time. I have been in the Physical therapy field for past 26 years and used WEBPT for past few years. Every year, I am seeing gradual slowness in the software performance. More importantly, many times in a year, they have system glitches that results in many hours to days of not being able to access the patient documentation. With regard to the price, they are very expensive. Worse thing, they charge for patient appointment reminders huge that we end up spending hundreds of dollars each month just to send reminders for patients. With insurance companies cutting the reimbursement, this is insanely expensive software. I would not recommend this software.

Avantages

Loved the evaluation feature when writing reports such as initial evals or progress reports

Inconvénients

Constantly kicking me out and not saving my stuff!

Avantages

It is thorough and offers a lot of options for reporting on findings from a session.

Inconvénients

Too many boxes. It was visually overwhelming and stressful to do documentation on this platform.

Avantages

Compliance issues. They stay on top of bilking regulations for PT.

Inconvénients

The RCM billing team has the worst customer service of any business i know. Their standard of care is it takes 30 days to respond to an email. And most times it is 6 weeks before a response is given. If a billing needs a corrected claim, it takes 2 months or more to correct and we have lost money due to timely filing because to their poor follow up.

Avantages

Totally undependable, frequent outages lasting hours and days.

Inconvénients

Reliability, frequent outages. Tech support also poor

Avantages

insurance verification worked well, the webpt tech staff was friendly

Inconvénients

seemed out dated and information didn't always go to therabill and we didn't know. The prices were going up and didn't seem worth it. Only communicated to Therabill, Therabill didn't communicate back

Avantages

Its user interface was fairly easy to use.

Inconvénients

The customer service experience was the area of greatest frustration. They have an on-line chat option that is really only useful for answering frequently asked technical questions. Where there is a major problem with a customers account, they have no authority or power to help correct the situation. When you call and get one of their "member services" rep, it's the same experience. My issue had to do with my transition from WebPT to Prompt. I had been a long time WebPT customer. As I grew and needed functionality out of WebPT that they did not offer, I began looking around for other EMR companies. After settling on Prompt I immediately informed my client success manager that my plan for transitioning from WebPT to Prompt. I informed him that I would remove all but 1 therapist license from WebPT and Therabill so I could continue to work my accounts receivable. This notification came 6 weeks prior to when I needed the change to take place. On [sensitive content hidden] I was over charged by $7,000. I called immediately and requested a refund. I was told I could not speak with anyone from accounting at that time and that a member services rep would reach out to me. I continued to call and email over the next 4 weeks and didn't get my refund. Finally, after reaching out to [sensitive content hidden] on LinkedIn I was connected with someone that helped me get my refund. Now on a separate issue I am experiencing the same run a round.

Beyond their horrible customer services, they have some serious flaws in their software. Their reporting and KPI features are seriously flawed and give in accurate information. Their POC report is seriously flawed. Therabill's billing reports are lacking sophistication and basic functions of a billing software. I used their "Reach" software for years for their google review generator and had minimal success. In 1 month with Prompt I have gotten more review on google than I did in years with WebPT.

DO NOT WASTE YOUR TIME OR MONEY WITH WEBPT.

Avantages

Responsiveness to assistance and updating product based on feedback.

Inconvénients

1- Previous measures do not carry over into new progress notes in SOAP 2.02-SOAP 2.0 documents print out/ fax layout takes up too much space and pages. 3- No option to email or securely send documents other than fax.

Avantages

easy of use . I can use it mobile also. web pt send out reminder text and email to patients . all the medical documents are in one coinvent place. and if you need to move it to different tabs its easy and you dont need to print and scan it all over again

Inconvénients

reminder text / emails to be in diff languages
also the schedule to be able to print and email ( also in diff language _

Avantages

It is relatively easy to learn and train new employees on

Inconvénients

It is difficult to change anything or go back to fix anything without administrative access. Thus there are a lot of addendums and emails that happen before things are fixed.

Avantages

Great user friendliness, ability to integrate with therabill. The nice part of WebPT appointments is the fact that they are colour coded which is helpful.

Inconvénients

Better options are available which are cost effective and provide more features at hand

Avantages

Integrated notes without redundancies. Professional looking documentation that is easy to send to drs and case managers. Integrates with Therabill for billing.

Inconvénients

Sometimes it takes a long time or several attempts to bring up a new note for a patient.

Avantages

soap notes template saved and easy to access , staff is training is fast because its easy to follow and understand

Inconvénients

even though they update the tracking on what your staff does ei the making and deleting of an appointment just to look at what you just did in a simple form is what we wanted , its still very hard to understand what the person did on the report

Avantages

I liked it was easy to use as a PT. I orginally liked how I was assigned a go to person to help with our account. That ended in 2019.

Inconvénients

therabill is difficult to use, carryover from webpt is not as smooth as it should be, over priced, poor customer service. I liked the costomer service from using it from 2010 to 2019. Ever since covid the costomer is terrible in response time, getting a hold of and helping.

Avantages

On boarding was good, customer support was very good, quality of product is excellent

Inconvénients

At times the information does not flow over from Webpt to therabill

Avantages

Integrates documentation and billing so no double work.Automatic reminders, communication, and home exercise program enhances patient interaction.

Inconvénients

Might be too robust. Many bells and whistles. Personalizing templates is not intuitive.

Avantages

It is easy to use and most tests and measures are available to document with a click.

Inconvénients

Some tests aren’t available and daily notes have too much information on them that isn’t necessary. The canned text function doesn’t work well.

Avantages

Easy documentation. Professional documentation

Inconvénients

Sometimes system is down and slow. Other than that, I have no complaints.

Avantages

Ok to use because Medicare compliant , difficult and outdated , not comfortable to use with tablets or phones

Inconvénients

Poor customer service Unable to duplicate similar evals Unable to make prefilled templates

Avantages

Scheduling patients is easy! I love the reports feature. You can view daily reports of patient payments, authorization reports, daily payments reports, etc. My parent's physical therapy practice has been using this software since 2012, where we have gone completely paperless! Everything is done on the computer. From the time the patient schedules the first visit, to the physical therapist writing the examination report/note, to the physical therapist aide viewing flowsheets (patient's exercise programs). It is especially easy for admin/aide/PT opening and closing procedures because of all the reports to view. In the morning we can view the schedule for the day, authorizations expiring, and make changes as necessary by dragging appointments. You can also view multiple therapist schedule's at once, if there are more than one therapist working at the practice. There is color coding in the scheduling feature for different therapies or to use internally, i.e., red = new patient; therapist needs to spend 1 hour with this patient or purple = child patient or orange = balance issues. On the schedule, I can quickly and easily see my day, by noticing how many new patients there are with the color coding, or let the PT know what type of patients are coming later in the day. At the end of the night, I can download total patient payments for the day and send to my manager via secure fax. This makes collecting and recording payments easy, and reduces the risk of missing payments.

Inconvénients

Adding patients is a pain! When adding a new patient, you have to fill out ALL the information or else the patient is not saved. This is horrible while working because often times I'd be dealing with a new patient over the phone, a patient in person that wants to pay a copay, and the phone ringing on another line. While all this is happening, it would be great if I could "save my work" and go back to it later. If WebPT is worried that patients won't be added properly, then they can set up an annoying notifications system to let me know I need to finish my work. However, if a patient is not set up properly, the practice can't bill the insurance company and then we don't get paid--so trust me: we will fill out the information properly!!

Avantages

see review
Customer service
Ease of use
Innovation of company
Customer service
Customer service

Inconvénients

see review
Flow sheet/ home exercise program

Avantages

WebPT is the easiest electronic medical records software to use it is very userfriendy and easy to train employees on. The appointment reminders are a great feature and alot of patients sign up for them and we have seen an increase of patients making appointments because of the remiders. It is nice to be able to schedule for multiple providers without having to open a new screen or change a provider like you do on many other medical software. It is easy to add a new patient or new insurance or a new provider. Scanning documents directly into a patients chart is also a time saver and a neat feature as well as being able to fax initial evaluations or progress notes to doctors for signatures from WebPT.

Inconvénients

Somtimes the software has a glitch and deletes an appointment or moves it to a different time.