CargoWise

Avantages

Edocs. Apart from having supportings in shipment/consol level you can actually put your accounting transactions supporting in edocs. For example you just have to click the pettycash transactions to access petty cash request form and receipts. This really saves time when auditing.

Inconvénients

I think it does not have a link to provide to your clients so that they can download invoices /statements to themselves.

Avantages

Features, configurability, DB Structure, Cloud Architecture, EDI facilities

Inconvénients

Customer Service is awful, training content doesn't dive deep enough into super technical areas. A lot to learn which can be a struggle for small teams unwilling to invest.

Alternatives envisagées 

Pourquoi choisir CargoWise 

Pourquoi passer à CargoWise

Avantages

1. It is an end to end one stop software.
2. It has a pretty good customer facing 'Track and Trace' feature.
3. Decent accounting package.

Inconvénients

1. Customer Service levels at WiseTech are below expectations. There's no one you can pick up the phone and speak to except during the initial sales. After that you are left on your own. You just have some videos to refer to. If there are issues.. they've to be raised as 'incidents'. It takes a long while for them to ascertain the nature of issues. At times you are just left following up on the issues.
2. The biggest scare is their dynamic & unpredictable pricing policy. While they lure you with attractive discounts initially, they are quick to change their discount structures, the parameters of billing & add new charge heads as they please. Yes ,they give you some notice...but you pretty much have no choice, but to pay. We’ve already seen multiple pricing revisions so far. Its always been advantage Wisetech. You just cannot predict or manage your ERP/EDI usage cost even if you do not want to expand your business. At times one has to even follow up for billing errors.
3. Cumbersome workflow processes raised to Wisetech in 2017 have been taken up as developments. Neither do they stick to deadlines committed, nor do they give regular updates.
4. Their main selling point is that implementation of this end to end ERP will result in substantial saving of resources, Time & Cost. It’s over a year since we implemented …..this is far from the truth. All we see is escalating system costs. There’s no guidance on how the “savings” can be achieved.

Avantages

It has a lot of room to grow. Meaning you can make changes to it when you need to use different functions.

Inconvénients

The accounting side needs more training videos. You have to file e-requests and contact call them to resolve and issue.

Avantages

Many shipping features, many connections with customs, tracking and tariff systems

Inconvénients

Redundant features are not even useful but customer is forced to pay for them. Awful customer service. Plenty of appointed people with positions named after customer help but in fact you can't get the real help. Extremely complicated costing with numerous charges and many hidden charges. The only reason for such complex costing is to charge more and mislead customers. All of the sudden Cargowise raised its prices 4 times which is insane. After several days of waiting for explanation they sent email saying hat cost increase caused by Microsoft. To my view it was a lie since Microsoft did not raise its prices. They charge more than $1000 just for leaving them which is insane and illegal. They also charge a lot to give you backup copy of your data. Stay away form them.

Avantages

The software platform itself is pretty good. It's robust, has all the features you need, and is updated pretty regularly.

Inconvénients

Hands down the support team for this product is absolutely horrendous. When you log a ticket, despite telling them what steps you've already taken to try and overcome the issue, they refer you to a training video or generic worksheet on how a given module works. Even if you reference in the ticket that you've already watched the video and read the worksheet. I have one ticket open now for 3+ months that I request an update on weekly and have yet to receive an update. Absolutely horrible support for this product.

Avantages

Capability is unlimited. So many options.

Inconvénients

Very hard to maintain and customize. No customer service.

Avantages

the idea of integrated tracking and a system that integrates sales, operations, and accounting all in one is fantastic

Inconvénients

None of the features are easily attainable nor do they operate as advertised.
The customer service is completely useless as well. You can put in online service tickets which you're likely to receive a reply on after 3-4 days, only for them to direct you to a video or document that isn't relevant to your issue

Avantages

Appears to have everything you need in one place and automates some processes potentially saving some staff costs.

Inconvénients

Support is woeful, their own knowledge is shocking but wait - if you pay their 3rd party to set it up for you (as they will offer many times) you not only get a system that you still cant really operate but also a hefty bill for the pleasure. This all goes against their own implementation advice which is to have someone in your own business able to support the product to a decent level which you are not going to get paying someone else to do it. Support requests tend to get shut down straightaway with them replying to tell you to read one of their guides which you more than likely already read and are quite often wrong or missing steps. No telephone support, implementation team have no knowledge of the product and no attempt to assist when someone is struggling no matter who you speak to.

Avantages

When it works, it works. the program is very detailed and covers everything you would need with logistics.

Inconvénients

It constantly crashes when trying to import files into the system. Certain fields don't communicate with each other so you constantly have to duplicate your work. The program itself is incredibly laggy - 5 seconds to open a tab from the menu, open a file, etc. Multiple that by 100 bookings and the wasted time adds up. AES filing just doesn't work every 4 weeks for some reason. There are so many bugs for this enterprise level software. its clear the back end coding of this software is a mess. there is no customer service and they price gouge. its just not good.

Avantages

on first impression software is fully customizable same all around world. You have option to create your own document layouts and setup workflows which should automate work of your team.

Inconvénients

Customer service is terrible. They are giving advices that are mutually exclusive. There are options in GUI that are no longer used by anyone but they will not be removed. Relationship manager is a joke. Never helped in anything. He dont remember when he logged into the system... They advertising globally modules that are working for several countries!

Avantages

Excellent selling strategies. We thought we bought a revolutionary software. I wish we could go back and chose another software. We have already spent a lot.

Inconvénients

1- No customer service. I wish I could forward some correspondences we had with our account manager. You have to see it to believe it.
2- Unnecessary complected procedure to do a simple job : Go to Maersk website, it takes 2 minutes to make a booking. On CW, you need the full day! error after error
3- Cargowise partners charge /hour for CW training . They can't resolve your issues. They always have to get back to you later. And some of them are former CW employees!
4- I am an engineer. there is no logic behind all these unnecessary codes and details. Focus on that and lose business!
5- We all purchase a software hoping to save our time in operation. Cargowise involves the employees on many unnecessary date entries.

Avantages

Compliance with U.S. customs is satisfactory.

Inconvénients

Trying to create or change a report or document is difficult. Try to find what they call a macro for a field, is very time consuming. You cannot ask any questions about this either, as they point you to
an expensive partner .
Customer service is about the worst I have ever seen.

Avantages

It works....most days...
Web based RDP to their environment is very SLOW

Inconvénients

Worst customer service ever. Even Microsoft has better customer service.
Little to NO communication when reporting issues
Advised to read FAQ and watch videos when having issues
No way to talk to a live person when having a critical issue.
We have had a critical business impacting issue for 4 days and no one at support has contacted us with an update. Just update the ticket and close it out.

Avantages

all modules are combined.

Inconvénients

specify restrictions per users

Avantages

The functionality of the software is so intricate and complex, yes the user experience is easy and flows smoothly.

Inconvénients

Unable to get easy solutions to sometimes basic problems like GL reconciliation, integration to some softwares like payroll software, bank feed etc.

Avantages

User friendly . Helpful in freight industry

Inconvénients

Sudden price change from October 2020 for $1000 . Tracking is different price , Job entry is different price , per user different , and top of it 1000 dollar increase in software is insane .

Avantages

I liked the way it looked when presented to us. After that it is HORRIBLE !!!!!!

Inconvénients

NO C/S. WATCH A VIDEO. COMPLETE AND UTTERLY USELESS. STEAMING PILE.

Avantages

very powerful, with many functions, all-in

Inconvénients

expensive, not web-based, new user-unfriendly

Avantages

It is modal neutral and flexible to customize workflows and milestones
It has modules for Freight forwarding and Warehouse managemente

Inconvénients

It is difficult to use and there is very little technical support. There are some documents/videos but they are simply not enough

Avantages

A bit complicated and could be hard to use for new users

Inconvénients

Great all in one application for logistics

Avantages

Absolutely nothing about this system has any cohesion. They took a bunch of advanced features and slapped them together with glue basically. The company does not have a live support team, so you are forced to send messages to a team that for the most part does not carefully read your messages and spit out general knowledge base articles repeatedly even after you tell them they are not working.

Inconvénients

The support team from wisetech is abysmal.

Avantages

Depth of functionaility and integration

Inconvénients

Transactional cost cost model and support capability

Avantages

Makes interntaion shipping easy with its customs and cross border assistance. Comes with a featrue rich dashboard that makes dealing with different clients and currencies much easier and faster to underand and act upon. We are able to monitor and better assess our procurement timelines, as well as provide up to date information to our clients.

Inconvénients

When first using this software, there can be a lot to learn. There is so much information to take in that it can bve difficult to work through what is important versus what is not, which all depends on the company.