Chaser

Avantages

I love Chaser's one-click integration with 3rd party apps. We try and automate all our billing invoices so we can minimize mistakes and free up our teams to work on more high value important things - Chaser allows us to accomplish this goal.

Inconvénients

I sometimes wish they had ticketing available for customer support. Many folks on my team are familiar with that process and it is a pain to re-train them, but that is not a huge problem.

Avantages

We have been using this programme for about 2 years now. It makes the process of credit control seamless, we have over 200 customers so the ability to make notes and in effect keep a diary is what I like most. All the information I need and history on the customer is in front of me, especially when I have bad debt to chase.

Inconvénients

I wish the programme included credit notes.

Avantages

Recently we have started using the collections feature and this has resulted in a payment of a couple of long outstanding invoices which we were pleased about. Easy to submit information for the collections team, quick and informative updates from the team too.

Inconvénients

When our clients respond to chaser emails, we cannot reply directly. We have to re-type their address in order to send a response to them and sometimes I forget to do so which results in a bounce back.

Avantages

It is really easy to use and give a clear vision of the overall financial situation. We saved about 10 hours a week when we have sarted using chaser and could do business without it now !

Inconvénients

It would be great to have more reports available .

Avantages

Love the monthly statements, saves so much manual work, and feed back from customers is always good.

Being able to tailor the chaser emails dependent on customer group ensures we can offer the best customer service. The service we offer is global, as such we need to take this into consideration with our approach.

Daily email summary prior to the chaser email being sent ensures we are not chasing customer unnecessarily.

Overall a great product we can continue to use as the company grows.

Inconvénients

No cons - we continue to review our approach and can easily change this as we require.

Avantages

We have been using Chaser since August '14. I highly recommend implementing it into any businesses' Xero setup. Within a couple of months we noticed a dramatic decrease in debtor days. It has more than paid for itself financially, in fact there is a definite return on investment.

We have had positive feedback from our clients as they are impressed with how efficient our credit control systems are. With the direct bank feed into Xero, once the payment has been reconciled, Chaser can be set to send out an automatic 'Thank you for paying' email. This is a great feature.

Implementing Xero in my business was one of the best business decisions I have made and in turn, implementing Chaser for our credit control has proved to be an excellent decision.

Avantages

very user friendly and it can be fully personalised.

Inconvénients

I wish we could customise the reports and some other functions (e.g. sending more than one invoice in the same non scheduled email, or oldest overdue chase rather than multiple emails for multiple overdue status)

Avantages

* sends what looks like personalized emails to our clients and solicits a response
* is automated so all invoices can be prioritized instead of just delinquent ones - the early follow up helps keep our invoices top of mind with our clients
* increases the amount and time to collection
* keeps all communication logged in the software so anyone on the team can see the trail

Inconvénients

* wish there was a way to easily send the initial invoices via this software - however don't think its a feature for any A/R collections tool
* if we could see the improved time to collection overall and/or for certain clients from a certain period (DSO) compared to a prior period that would be very cool - and helpful to make a case to keep the software to management

Avantages

Just got back from holiday and wanted to share my experience with you

I've spent about five minutes each day reconciling bank on xero

The chasers went out and what a pleasant surprise I had whilst the family and I sat down for tapas next to the beach, money came in for about 15% of our debtors

I also had three debtors tell me they will pay me in the next few days

All with me doing nothing

The system does exactly what it says on the tin and is brilliant

Thank you for helping me to maintain healthy cashflow while I am on holiday

Avantages

Chaser makes credit control much easier and slicker. It pays for itself in both time savings and improved debtor days/cashflow.

Inconvénients

The notes function could be easier to use and notes made more visable.

Avantages

The software is easy to use and is extremely effective at doing what is bought to do. Streamlining the credit control process and improving debt collection for the business.

Inconvénients

I have not yet found anything negative about Chaser and feel that a little more time spent looking into the other features available will even improve the use. Perhaps more initial explanation around all features would be good.

Avantages

Simple to use and see the relevant info (eg value outstanding / overdue)
Can be left alone and still provide some benefit

Inconvénients

Cost for the collections add on - way too high
The software requires a lot of attention to be at its most useful

Avantages

You can personalise and customise all the settings and email content so that the emails actually feel like they are coming from you. Once you have the schedules set up you can sit back and let the automation of credit control take over. We have seen a dramatic decrease in debtor days for our clients that use Chaser. It is also easy to set rules for clients you don't want to chase. It really can be set up in a matter of minutes. My personal favourite is the 'thank you for paying' email. Chaser is totally awesome!!

Avantages

Chaser is linked directly to Xero software and therefore makes the chasing process simple with very little administration required. Chaser is simple to set up, maintain and use. The reporting tool gives up to date information on all invoices outstanding with detailed information which can be exported if required.

Inconvénients

The system currently only allows notes to be made on the individual invoices and not on a client as a whole, which can result in the need to duplicate the same note for multiple client invoices manually.

Avantages

That we can customize collection reminders, schedules, chase or not chase a customer or particular invoice. reports made easy to catch up, reminder notification to monitor and double check everything is chased.

Inconvénients

like least about updating contact details that even being added from Xero we still have to go to Chase to tick every new contact on that customer to be on list of chasing reminders.

Avantages

Saves me a tonne of time chasing customers
Automates sending invoices/statements so I don't have to add a bunch of attachments
Customizable templates so you can tailor the wording of your chasers
Shows me the history of what emails have been sent and whether they've been read
Allows you to pause/stop chasing particular invoices or customers
The new features that come out make life even easier for me
Has transformed how we chase invoices
Syncs/intergrates really well with Xero

Avantages

Chaser generates human-like emails automating the chasing of payment for invoices by our busy customers.

Inconvénients

There's nothing that I don't like about the software. Would be great to link to a debt collection service.

Avantages

Since setting up Chaser, we have saved money and no longer required a Credit Controller. Easy to use and set up.

Inconvénients

More reports would be helpful. It would be good to have the 3 reports as one.

Avantages

Its very easy to set up .
Integrates well with our accounting package Xero.
You can customised your message and choose day/ days to chase to suit your staffing need.eg Part time staff.
It saves all your communication History for each Invoice so easy to follow up.

Inconvénients

I wish it allowed different email addresses for different invoices in same customer. That could come handy when a client with multiple project managed by different people is set up .

Avantages

As a small brewery, with over a hundred customers, the main pro is not having to do too much with it. It's very easy to use. There's a little bit of set up time (half hour to an hour) but then it runs pretty seamlessly. I don't know too much about the ins and outs, but our customers are always fine with it and we get paid on time. And as we started with next to no capital, it's been a lifesaver. I also like that they continue to add new features, which not all our add-ons do, and that the reporting is simple and easily digestible.

Inconvénients

Not a lot to add here. Would maybe like the ability to assign customers to schedules a little easier.

Avantages

Easy email trail review, seamless instant integration with Xero, innovations keeps coming along, a proper set and forget system.

Inconvénients

Multiple timings would mean we can issue several emails to customers during the week, addressing different invoice statuses.

Avantages

Syncs to our accounting software and we can customize who to send chases to among the related contacts on the invoice.

Inconvénients

We would like to have more flexibility in setting a minimum amount to chase each client or to a group of clients since we have different terms per client. Say for example, Client A a minimum of 1,000 USD to chase, Client B - minimum of 500 USD to chase, Client C - min. of 500 Euro.

Avantages

Very pleased with the level of automation we have been able to achieve with Chaser, from payment reminders, to "heads up your card is about to be charged", to "thanks for your payment" - excellent flexibility.

Avantages

Excellent pricing with a simple product interface that has had incredible ROI for collecting on receivables

Inconvénients

Very few negatives. The program batches emails so sometimes replies from customers do not come to your inbox immediately

Avantages

Easy of use and makes it easier for clients to pay us

Inconvénients

none come to mind as it was very easy to set up