Gaviti

Hi Siobhan,

Thank you for your lovely review! We're so happy to hear that Gaviti is making your life easier and that you find it user-friendly—that’s exactly why we’re here!

I’ve shared your feedback about the timing of product updates with our development team. We truly value your input and will explore ways to address this concern.

Thank you once again for taking the time to leave a review.

Hi Lenora,

We are so glad that you are happy with Gaviti. We are always improving our product and as you know released product updates pretty frequently.

I just want to make you aware that transaction ID numbers are a feature of Gaviti's Cash Application product. If this is something you are interested in, please contact your dedicated customer success manager.

We also do show if there is a credit balance. We have a column called "total balance" in the customer records' page. If the balance there is negative it means that this customer has credit balance.

We understand that you want to see more from Gaviti. If you have any specific suggestions, please don't hesitate to reach out to your dedicated Customer Success Manager.

Thank you for taking the time to write a review.

Hi Alicia,

We're delighted to hear that Gaviti is delivering great value and that you find it user-friendly.

Regarding your concern about paid invoices and related notes, rest assured they don’t disappear. You have full control over what is displayed in your view. If you need assistance in configuring this, your dedicated Customer Success Manager is always available to guide you.

We truly appreciate you taking the time to share your feedback and look forward to continuing to support your success with Gaviti!

Hi Erin,

We are so glad that you get so much value from Gaviti. And we love the title of this review!

We understand the frustration with the system delays. We recently did a lot of product upgrades to help improve the system performance, so there shouldn't be anymore "oh snap" messages. :)

Thank you for taking the time to write a review.

All the best,
Sarah

Hi Kelly,

We are so glad that Gaviti is helping you be efficient and work better. That is why we are here!

Thank you for taking the time to write a review.

Hi Brianna,

Thank you so much for your wonderful review! We’re thrilled to hear that Gaviti is providing you with great value and making your work in A/R easier—it’s exactly what we strive for!

If you ever have any questions or need assistance, please don’t hesitate to reach out to your dedicated Customer Success Manager. We’re always here to support you!

Hi Donna,

We’re absolutely thrilled to hear that you find Gaviti exceptional—your kind words are music to our ears!

While we know you’re not really complaining, we do have a solution to help with the challenge of keeping track of time (yes, we agree—reports can be fun!). Our customizable dashboards allow you to focus on exactly the data you need. You might find it helpful to set up a daily dashboard for quick, essential insights, and a more detailed dashboard for deeper dives when needed.

If you’d like assistance with setting this up, please don’t hesitate to reach out to your dedicated Customer Success Manager—they’re always happy to help.

Thank you so much for taking the time to leave a review.

Hi Rick - We are so glad that Gaviti is helping you maintain control and giving you visibility into invoices and A/R as a whole. We pride ourselves on helping customers collect faster, so glad this is working!

Please be aware that Gaviti doesn't create invoices, we only read the data from your ERP. So if the invoice is showing in Gaviti, it must exist in your ERP. However, there are ways to choose when an invoice is be filtered out. If you are unsure how to do this, please contact your dedicated Customer Success Manager.

Thank you for taking the time to write a review!

Thanks,
Sarah

Hi Abigail,

We're delighted to hear that things are going well.

As you know, Gaviti seamlessly integrates with all business systems, so if you’re planning to continue using your current software, don’t hesitate to reach out to your dedicated Customer Success Manager. They’d be happy to explore any opportunities to further optimize your experience and tailor the system to your needs.

We appreciate you taking the time to leave us a review.

All the best,
Sarah

Hi Alicia - We are glad that Gaviti has been helping you keep track of correspondence. We pride ourselves on helping A/R teams get and stay organized. About the separation of billing, it is possible to do this, it's entirely up to you how you choose to structure your business units. Many of our customers use both approaches: some prefer managing everything under a single unit, while others set up multiple subsidiaries based on region, unit, branch, or other criteria. All of these options are supported.
Even within a single business unit, you can implement these distinctions using custom fields based on specific criteria.

About the disappearing invoices. Invoices don't disappear, it depends on the filters you set up. If you wish, you can apply a filter to view all invoices, including the paid ones, on the same page.

Please feel free to reach out to your dedicated customer success manager to help you.

Hi Brenda - We are glad that you are getting value out of Gaviti. The SPAM issue you mentioned is not uncommon with commercial emails. Please contact your dedicated customer success manager to discuss possible solutions.

Hi Amy,

We’re truly sorry to hear you’ve been having trouble. Gaviti is designed to manage information efficiently, so it sounds like there may be a setting that needs adjustment. Additionally, many actions can be performed in bulk to help streamline your workflow.

Your dedicated Customer Success Manager is here to assist you. Please don’t hesitate to reach out, and they’ll be happy to guide you through the best ways to optimize the software for your needs.

We appreciate your patience and feedback, and we’re committed to ensuring a smoother experience moving forward.

Thank you for taking the time to write a review.

Hi Andrew,

Thank you for sharing your feedback! We're thrilled to hear that Gaviti has significantly improved your company's A/R operations and overall communication. Your insights are invaluable in helping us refine our platform.

Regarding the lag time, we’re always working to enhance our product. If this is affecting your experience, we encourage you to reach out to your dedicated Customer Success Manager, who will be happy to assist.

Thank you for taking the time to write a review.

Hi Angie - We are so glad that Gaviti is providing value for your organization and helping the collections process. Thank you for taking the time to leave us a review.

Hello Christina,

We're truly sorry to hear about the issues you've encountered with Gaviti. We've recently made some system improvements that should address the speed and performance problems you’ve experienced. If you're ever less than satisfied, please don't hesitate to reach out to your company's dedicated Customer Success Manager. Every one of our customers, regardless of size, has a dedicated point of contact to ensure their needs are met.

Hi Julie -

We're thrilled to hear that Gaviti has been easy to use and valuable to your business. I’m sorry to learn about the glitches you’ve encountered. Rest assured, we prioritize every issue reported by our customers and will immediately bring this to the attention of our tech support team. We're always working to enhance our platform, and your input helps us improve.

Thank you for taking the time to write a review.

Hi Candace - We are so glad that Gaviti is saving your company time and adding so much value. As for the setup, we hope that your dedicated customer success manager made it as smooth as possible. If you ever need anything, please reach out. Thank you for taking the time to leave us a review.

Hi Steevan - We are glad that you find Gaviti user friendly. That is one of the aims we strive for. We are sorry that you can't perform some of the searches you want and can't see to edit some customer details. Please be in touch with your dedicated customer success manager so that we can figure what what is going on and help you use Gaviti even better.

I have good news. We just made some updates to the system which should help improve the speed and lagging. Thank you for taking the time to write a review!

I have good news. We just made some updates to the system which should help improve the speed and lagging. Thank you for taking the time to write a review!

Hi Rina,

Thank you for sharing your feedback! We’re thrilled that Gaviti is supporting your organization, and we truly apologize for the slower performance you’ve experienced. We’ve recently rolled out a major software update designed to enhance speed and performance. We’d appreciate it if you could give it a try, and if you still encounter any issues, please don't hesitate to reach out to your dedicated Customer Success Manager. We’re here to ensure everything runs smoothly for you.

Thank you again for taking the time to leave a review.

Hi Angela - We are glad that you find Gaviti easy to work with, that is our goal! If you are finding that you can't see certain information, please contact your dedicated customer success manager. We want to make sure your experience is as smooth as possible. Thank you for taking the time to write a review.

Thank you for the very nice review Bart. We are so happy that you are finding Gaviti valuable and easy to use. I am also happy to tell you that Gaviti users actually CAN create their own dashboards AND their own custom field metrics. - Please reach out to your customer success manager for more information.

So glad that you are getting value out of Gaviti. We are working on improving the partial payments issue. Thank you for taking the time to write a review.