Gaviti

We are so glad that you are having a positive experience with Gaviti. We are sorry to hear about difficulty in searching for specific invoices. Gaviti offers a variety of search and filtering options designed to this process easy. If you need assistance utilizing these features, please reach out to your company's dedicated Customer Success Manager, who will be happy to guide you.

Hi Alicia - We are glad that Gaviti has been helping you keep track of correspondence. We pride ourselves on helping A/R teams get and stay organized. About the separation of billing, it is possible to do this, it's entirely up to you how you choose to structure your business units. Many of our customers use both approaches: some prefer managing everything under a single unit, while others set up multiple subsidiaries based on region, unit, branch, or other criteria. All of these options are supported.
Even within a single business unit, you can implement these distinctions using custom fields based on specific criteria.

About the disappearing invoices. Invoices don't disappear, it depends on the filters you set up. If you wish, you can apply a filter to view all invoices, including the paid ones, on the same page.

Please feel free to reach out to your dedicated customer success manager to help you.

Hi Siobhan,

Thank you for your lovely review! We're so happy to hear that Gaviti is making your life easier and that you find it user-friendly—that’s exactly why we’re here!

I’ve shared your feedback about the timing of product updates with our development team. We truly value your input and will explore ways to address this concern.

Thank you once again for taking the time to leave a review.

Hi Alicia,

We're delighted to hear that Gaviti is delivering great value and that you find it user-friendly.

Regarding your concern about paid invoices and related notes, rest assured they don’t disappear. You have full control over what is displayed in your view. If you need assistance in configuring this, your dedicated Customer Success Manager is always available to guide you.

We truly appreciate you taking the time to share your feedback and look forward to continuing to support your success with Gaviti!

I have good news. We just made some updates to the system which should help improve the speed and lagging. Thank you for taking the time to write a review!

Hi Erin,

We are so glad that you get so much value from Gaviti. And we love the title of this review!

We understand the frustration with the system delays. We recently did a lot of product upgrades to help improve the system performance, so there shouldn't be anymore "oh snap" messages. :)

Thank you for taking the time to write a review.

All the best,
Sarah

Hi Kelly,

We are so glad that Gaviti is helping you be efficient and work better. That is why we are here!

Thank you for taking the time to write a review.

Hi Donna,

We’re absolutely thrilled to hear that you find Gaviti exceptional—your kind words are music to our ears!

While we know you’re not really complaining, we do have a solution to help with the challenge of keeping track of time (yes, we agree—reports can be fun!). Our customizable dashboards allow you to focus on exactly the data you need. You might find it helpful to set up a daily dashboard for quick, essential insights, and a more detailed dashboard for deeper dives when needed.

If you’d like assistance with setting this up, please don’t hesitate to reach out to your dedicated Customer Success Manager—they’re always happy to help.

Thank you so much for taking the time to leave a review.

We are so glad that Gaviti is helping you with information organization. We understand your desire for enhanced filtering capabilities. Gaviti offers a variety of filters, allowing you to search by factors such as status, customer details, custom tags and more. Please contact your dedicated Customer Success Manager if you are not finding what you need. They can help you come up with a better workflow or put in a feature request. - Many of our product updates come from customer feature requests! Thank you for taking the time to write a review.

We're delighted to hear that Gaviti's automation features and customizable workflows have streamlined your collections process and reduced the manual effort involved in managing receivables. Our platform is designed to integrate seamlessly with various tools to enhance operational efficiency, and it's gratifying to know this has alleviated stress in your receivables management.​

We acknowledge that becoming fully comfortable with a new product takes time To assist with this, our Help Center offers a range of resources, including video tutorials on topics like workflow training and credit management. Also, every Gaviti has a Dedicated Customer Success Manager wo is always happy to explain things to you.

Thank you for taking the time to leave a review!

Hi Rick - We are so glad that Gaviti is helping you maintain control and giving you visibility into invoices and A/R as a whole. We pride ourselves on helping customers collect faster, so glad this is working!

Please be aware that Gaviti doesn't create invoices, we only read the data from your ERP. So if the invoice is showing in Gaviti, it must exist in your ERP. However, there are ways to choose when an invoice is be filtered out. If you are unsure how to do this, please contact your dedicated Customer Success Manager.

Thank you for taking the time to write a review!

Thanks,
Sarah

Hi Ramona,

We’re thrilled to hear that you’re enjoying the platform and find our dunning functions easy to use.

Regarding your comment about invoice reminders, we’d like to highlight that the frequency and number of reminders fully controlled by you, the customer, through workflows. You can adjust workflows to send as many or as few reminders as you wish, ensuring they align with your needs. It might be helpful to discuss potential adjustments to the workflows with your team to ensure optimal use.

If you’re unsure about how to edit workflows, your dedicated Customer Success Manager is always here to assist. Don’t hesitate to reach out—we’re happy to help!

Thank you for taking the time to leave a review.

Best regards,
Sarah

Hi Abigail,

We're delighted to hear that things are going well.

As you know, Gaviti seamlessly integrates with all business systems, so if you’re planning to continue using your current software, don’t hesitate to reach out to your dedicated Customer Success Manager. They’d be happy to explore any opportunities to further optimize your experience and tailor the system to your needs.

We appreciate you taking the time to leave us a review.

All the best,
Sarah

Hi Brianna,

Thank you so much for your wonderful review! We’re thrilled to hear that Gaviti is providing you with great value and making your work in A/R easier—it’s exactly what we strive for!

If you ever have any questions or need assistance, please don’t hesitate to reach out to your dedicated Customer Success Manager. We’re always here to support you!

Hi Brenda - We are glad that you are getting value out of Gaviti. The SPAM issue you mentioned is not uncommon with commercial emails. Please contact your dedicated customer success manager to discuss possible solutions.

Hi Angi,

Thank you for your kind words about Gaviti! We're thrilled to hear that our product has been helping make your day more productive—that’s exactly what we aim to achieve for all our users.

To make logging in even easier, you can save your username and password on your login screen by updating your browser's autocomplete settings. Simply set it to fill the "username" field with your email address. As browser settings vary, we recommend checking your browser's help guide for specific instructions. If you need further assistance, please don’t hesitate to reach out to your company’s dedicated customer success manager—we’re here to help!

Thank you for taking the time to write a review.

-Sarah

Hi Andrew,

Thank you for sharing your feedback! We're thrilled to hear that Gaviti has significantly improved your company's A/R operations and overall communication. Your insights are invaluable in helping us refine our platform.

Regarding the lag time, we’re always working to enhance our product. If this is affecting your experience, we encourage you to reach out to your dedicated Customer Success Manager, who will be happy to assist.

Thank you for taking the time to write a review.

Hi Amy,

We’re truly sorry to hear you’ve been having trouble. Gaviti is designed to manage information efficiently, so it sounds like there may be a setting that needs adjustment. Additionally, many actions can be performed in bulk to help streamline your workflow.

Your dedicated Customer Success Manager is here to assist you. Please don’t hesitate to reach out, and they’ll be happy to guide you through the best ways to optimize the software for your needs.

We appreciate your patience and feedback, and we’re committed to ensuring a smoother experience moving forward.

Thank you for taking the time to write a review.

Hi Edward,

We’re thrilled to know that Gaviti is making a positive impact with your A/R processes

While we strive to create the most user-friendly experience possible, we recognize there’s always room for improvement. We’d greatly appreciate it if you could share more details about any challenges you’ve encountered with your dedicated Customer Success Manager. Your insights will help us refine and enhance the experience for you and all our users.

Thank you again for taking the time to write this review—it means a lot to us!

Hi Steevan - We are glad that you find Gaviti user friendly. That is one of the aims we strive for. We are sorry that you can't perform some of the searches you want and can't see to edit some customer details. Please be in touch with your dedicated customer success manager so that we can figure what what is going on and help you use Gaviti even better.

Hello Christina,

We're truly sorry to hear about the issues you've encountered with Gaviti. We've recently made some system improvements that should address the speed and performance problems you’ve experienced. If you're ever less than satisfied, please don't hesitate to reach out to your company's dedicated Customer Success Manager. Every one of our customers, regardless of size, has a dedicated point of contact to ensure their needs are met.

Hi Julie -

We're thrilled to hear that Gaviti has been easy to use and valuable to your business. I’m sorry to learn about the glitches you’ve encountered. Rest assured, we prioritize every issue reported by our customers and will immediately bring this to the attention of our tech support team. We're always working to enhance our platform, and your input helps us improve.

Thank you for taking the time to write a review.

Hi Nichole,

We’re thrilled to hear that you find Gaviti easy to use. Our goal is always to create intuitive experiences for our users.

To quickly locate the invoices you need, you can use the filters available within the customer record view. If you need any assistance or have questions, please don’t hesitate to reach out to your dedicated Customer Success Manager—we’re here to help!

We truly appreciate you taking the time to share your feedback.

Best regards,
Sarah

Hi Candace - We are so glad that Gaviti is saving your company time and adding so much value. As for the setup, we hope that your dedicated customer success manager made it as smooth as possible. If you ever need anything, please reach out. Thank you for taking the time to leave us a review.