SugarCRM

Avantages

Bonne interface graphiste , avec une offre complète de prestations

Inconvénients

Installation complexe, supports faibles

Avantages

easy to use had a low cost open source version loved it loaded with crm features

Inconvénients

open source could be buggy this is the old drupal days lmao!

Alternatives envisagées 

Pourquoi passer à SugarCRM

Avantages

The application is easy to use and provides a range of great services and features for Customer Relationship Management .

Inconvénients

The difficulty of using this application from a mobile phone

Avantages

Great forecasting tool and I really liked the contact & account management tools

Inconvénients

Third-party integrations are only available in the advanced plans.

Avantages

The tool is intuitive and very easy to use, there is the option to use the cloud in a private server or use the software tool as a service, it has a variety of modules to carry out the management of clients, such as sales, marketing campaigns, opportunities, potential customers, everything related to meetings and appointments to be carried out by sales executives, among others. It has a module to carry out project management related to opportunities and contributions made. It also has a version for mobile devices that allows you to review information or keep the information of the CRM updated from the comfort of the smart phone and / or tablet. It has the ability to add new fields to the forms by further personalizing the tool, there is a version in which you can by role display a certain form. It has the capacity to extend it by adding new modules

Inconvénients

It has a module to record tasks, which can be used for assigning different activities to employees, in this part you may be able to add some type of SLA and in this way to measure the time it takes for users to complete tasks according to the assignment date and the SLAs registered for a specific type of task. Workflows are very basic for the professional version

Avantages

Software user-friendly per la gestione dei contatti e delle attività di CRM, facilmente integrabile con i processi aziendali

Inconvénients

La fase iniziale della configurazione richiede un attenta progettazione dei processi

Avantages

It is a free CRM and you can fully customize to your needs.

Inconvénients

Very hard to actually customize it. The templates do not fully work and thus many times the system just breaks. Not feasible to use without a programmer putting it straight.

Avantages

Very stable, solid
easy to use, administer
Easy to implement and deploy
Reporting is good and allows fro complex reports to be built

Inconvénients

It has not changed in a looong time (perhaps years?)
For the functionality, it is expensive - better options exist
Marketing is poor (unless you go for Sugar marketing apps which are expen$ive!)

Alternatives envisagées 

Pourquoi passer à SugarCRM

Avantages

Lo mejor de SugarCRM es que siempre proporciona el mejor software de marketing de relaciones con los clientes.
Los informes y paneles son fáciles de entender.
Genera seguridad en el manejo de datos. Puedes manejar distintas campañas, crear campañas diferentes para cada persona y obtener una imagen general de la campaña.
El equipo de Sugar nos ayudó mucho durante el proceso de decisión, implementación y personalización del software, aunque es un poco tedioso implementar ciertos desarrollos y tiene limitaciones (cosas que no se pueden hacer o desarrollos demasiado largos).

Inconvénients

La interfaz de usuario se podría mejorar, se ha quedado un poco anticuado y no es muy intuitiva.
El mayor problema de estas herramientas siempre es que el precio es un poco elevado, por lo que empresas pequeñas tendrán dificultades para poder permitírselo, no obstante, creo que merece la pena invertir en una herramienta como esta.
Está muy orientado a marketing y ventas.
La customización es un poco complicada.

Avantages

I like how easy it is to find the information I am looking for from projects, leads and contacts

Inconvénients

The cost would be the least I like about the software, but it is still a very good price, not the worst and it could always be a bit cheaper.

Alternatives envisagées 

Pourquoi choisir SugarCRM 

Logiciel antérieur 

Pourquoi passer à SugarCRM

Avantages

What I like most is that we can create reports easier,
I can create new custom fields and add functions.
I like the workflow - I added for send emails to an admin account to report when a opportunitie is closed and is part of a project - and this email creates a new record in my project system.
I can create Modules as I need

Inconvénients

Is very difficult to work with the API´s´, at this moment i cant work with them . and IT Sugar support is not helping me.
The thing i Dont like if you want to create a Report Type:Summary you cannot add the Text Fields, is not showing in the system, this type field in the version 7.0 it was added but in the new version is not there any more, and I reported this to Sugar Support but they do not do anything, I think is a kind of a bug but they are not doing anything.

Avantages

Quando ho scelto di implementare un crm in azienda ho fatto diversi test (crm più famosi e personalizzabili). Ho testato anche sugar crm, devo essere sincero...buon prodotto, ben pensato, pieno di moduli.

Inconvénients

Non è proprio il crm più semplice da implementare, non è il più "bello" di default, non è quello che sceglierei

Alternatives envisagées 

Pourquoi choisir SugarCRM 

Logiciel antérieur 

Pourquoi passer à SugarCRM

Avantages

Sugar can be a great entry level CRM solution for business just looking to organize their corporate data. You'll want to make sure that you put a lot of checks in place to make sure that you keep things standard when your data needs expand. The backbone of Sugar can handle some pretty substantial loads and has some nice APIs to work with.

Inconvénients

Some of the ways you manage users in the system can be a little complex and unintuitive at first. It may take some time to get used to the way things are laid out.

Avantages

Sugar really can be customized to fit any organization or department. When fully utilized, it can "connect the dots" between various siloed departments that otherwise would not share information. The record search function works well. Your mileage may vary w/r/t interface speed, but I found it to be pretty zippy as far as CRMs go.

Inconvénients

Sugar requires a LOT of work to implement and quite a bit of training after the fact. The potential of SugarCRM is limited to the capabilities of the team using it. If the organization is less tech-savvy, you will encounter a lot of pushback as builds can be somewhat counterintuitive until you are comfortable with it. Each iteration of SugarCRM i've seen has a lot of under or non-utilized features just gathering dust. Given the cost I can conceive of better solutions.

Avantages

1. Creation of Email Campaign is easy.
2. Create Customer Relation Life-cycle is easy with Leads , contacts using SugarCRM.
3. Integrate SugarCRM with your website with SugarCRM apis.
4. Manage complete Inventory type data with SugarCRM.
5. Create and manage users with many given permissions within SugarCRM.

Inconvénients

Integration with Website little tricky with SugarCRM API.

Avantages

it is really easy to create and manage your oportunities, then you or your director can easily track how they have been managed, what's the current status of each and so on. Very simple, very natural, very easy

Inconvénients

Adding information or attaching files to the oportunities can sometimes be a bit annoying. Then when you have a really big ammount of opportunities, you don't have many coices of filters to dig out through them

Avantages

High level of customizability

Inconvénients

Not intuitive to customize, requires many complex steps to set up the way we like it.

Avantages

It has an interesting and easy to understand workflow automation set of tools that makes it easy to understand and train users.

Inconvénients

They used to have a community (free) edition that was officially ended few years ago and the current options can be not affordable for some companies.

Alternatives envisagées 

Avantages

Has all the functionality we need to manage patients and get them scheduled.

Inconvénients

UI can be a bit dated and clunky to use in places.

Avantages

This CRM is a solid tool for medium/large size businesses. It can be highly customized to fit specific needs for a business.

Inconvénients

I ran into issues connecting this CRM with outside platforms using an API

Avantages

The ease of customization and the modular setup can take time to navigate

Inconvénients

It sometimes loads slowly on an average speed network

Avantages

Easy to customize and low cost of entry for a CRM system. APIs help with the intergration.

Inconvénients

Doesnt have as many features as some of the bigger brands.

Avantages

SugarCRM is very powerful and has many features. Setup correctly it is everything you will ever need in a CRM platform.

Inconvénients

It is a shame that the lowest price point requires you to have a minimum of ten users. SugarCRM would be of huge benefit to smaller businesses but is price restrictive for them.

Avantages

With this software you can automate all the activities of the sales and marketing team, track all the opportunities and have a efficient management of the sales process.

Inconvénients

There is just one thing that I do not like about SugarCRM, is that the database compatiblitity is limited.

Avantages

Easy to navigate and use with customers and prospects and potentials. I like the features, and how easy it is to input information and set categories.

Inconvénients

Searches are not very accurate. And a lot of lagging time when performing searches (might be due to our big database though).