Cloutly

Avantages

Its easy to use out of the box, It has great training but you will barely need it as most of it is very intuitive. Once you start using the platform it will reveal how simple and easy it is to use, well worth the trial for free to test it.

Inconvénients

That I didn't know about it a few years ago, I have used many platforms and most of them are cumbersome

Avantages

The widget to include reviews on the website looks good and works how i would want it to. The drip campaigns to get reviews automatically seems good.

Inconvénients

The features i cared about most were not available int he "Free Trial" so i kind of had to take a leap of faith and just buy it

Alternatives envisagées 

Pourquoi choisir Cloutly 

Pourquoi passer à Cloutly

Avantages

Being locally developed and supported allows requests to be dealt with quickly and efficiently. In addition, we have very specific requests that Cloutly was able to customise to fit our business. No other platform was able to service us like this. Customer service is brilliant, wont be long until we see this business being a big player in the review management market.

Inconvénients

if anything its not a full SEO based platform, however in saying this it was made very clear this is a review based platform.

Avantages

The interface is simple and easy to navigate for our clients, and deploying and managing campaigns is a piece of cake. Being able to link existing review accounts in the click of a button means sycing all existing business review accounts into Cloutly takes no time at all, and then having the customer dashboard where they can read an reply on the spot is perfect. Plus with customer database import lists, marketing automation, and video upload, for us it was a winner. We've done our research and at the end of the day it made sense to team up with Cloutly to offer the software to our clients, and for us it's a winning move. We're investing in the software, and we'll continue to roll it out to our clients long into the future, whilst integrating it into our systems and platform too on a deeper level.

Inconvénients

I haven't found something I don't like yet.... I didn't like the other solutions though on the market, that's why we teamed up with Cloutly.

Avantages

The outstanding feature is how it is integrated with your Google business profile so you can reply directly to your customer reviews from the Cloutly platform. Setting up your campaigns, adding customers and sending the invites is a fantastic tool for managing your online reputation.

Inconvénients

I can only pinpoint where you add the review steps in the campaigns to be given the option of SMS and Email individually or both together. Some customers offer both options or separately.

Avantages

I knew from the moment I saw Cloutly it was exactly what I have been looking for in a Review App. The team at Cloutly have thought about everything that is needed. Cloutly was so easy to setup and place into automatic pilot, I even had reviews coming in within 24 hours. I love the ability to add a video in the review request.

Inconvénients

I haven't found any negatives with Cloutly and I doubt I ever will.

Alternatives envisagées 

Pourquoi passer à Cloutly

Avantages

Cloutly have been amazing in their ability to come to the party in the customization we required to suit our network of franchises.

Inconvénients

Although there have been a couple of gaps in capabilities from our previous supplier, [SENSITIVE CONTENT] and the team have been committed to plugging this gaps and enhancing the platform to meet our requirements.

Avantages

Great website.
Great customer support.
Great concept.

Inconvénients

The only thing I didn't like is that I didn't find it sooner!