Reputation

Avantages

It's very easy to use and I love the email notifications when you get a review... especially a bad review.

Inconvénients

Could have more analytics, but that's not a deal breaker.

Avantages

I loved the Reputation management of reviews and reputation, it proved to be very effective. I loved how Reputation provides us with innovative and customized options to follow all reviews in one space, to help us improve engagement with the audience. I liked the success of Reputation in collecting and classifying reviews from all platforms, it simplifies for us to focus on knowing customer trends on each platform independently and formulating appropriate responses efficiently. The excellent artificial intelligence support made the automated response to reviews appropriate to their content and in real time.

Inconvénients

I did not face any complications, Reputation always collects reviews in real time.

Avantages

Reviews management piece works fairly well

Inconvénients

All the Nuvi products are faulty - we faced multiple issues with post scheduling and now we're starting to completely move off of reputation due to the number of problems we've encountered over the last few months

Avantages

It allows us to manage the reputation of our company on Google.

Inconvénients

Their support team isn't as knowledgeable about the program as they should be.

Avantages

You have your own account manager who is very attentive to any needs.

Inconvénients

I think they are best for a smaller company than we have. We have a lot of issues with our information syncing.

Avantages

Reputation is a fantastic modular-based online platform designed to help organisations with multiple locations to manage their social media, reviews, third-party listings and surveys, all from one place.Having a platform that collects everything is great but where Reputation excels, is the ability to really understand what the customer is saying through NLP (natural language processing). It's always great to receive a 4 or 5-star review, but measuring just on a basic system like that won't tell you the full picture. With Reputation, the system can "read" the feedback and place the themes into categories, weighted on sentiment and volume. These insights can help with staff retention and attraction and support your marketing efforts (focusing on the areas you excel at) and operational teams (addressing regular areas of concern).We have been fortunate to have a brilliant CSM (customer success manager) who has been working hard to support us when we've run into issues (which do occur from time to time).There are other platforms on the market, but from those we tested, none were at the level of Reputation. Indeed, we have been using them now for almost two years, alongside many other well-known and respected brands across healthcare, automotive and hospitality, and therefore would recommend Reputation as your next provider of choice.

Inconvénients

The platform isn't perfect. There are certainly flaws - for example, how some of the numbers are calculated, some of the broader customer support tickets aren't always dealt with properly (it does on occasion feel like the tickets are being rushed due to SLA rather than focusing on resolution of the actual problem), and on occasion, a small number of reviews don't get pulled into the platform - but I do recognise that the company are aware of their own areas for improvement and are actively working to address these - as any good company should be doing. In addition, sometimes issues are a result of connections provided by review platforms themselves.

Avantages

All you need for review and social management is in one place.

Inconvénients

There are a lot of bugs with the new social scheduling suite.

Avantages

I am happy to be able to compare and contrast our various properties on the basis of their number and quality of reviews.

Inconvénients

Sometimes, it's tricky to find exactly the feature or setting that I am looking for in order to generate a specific report or graph or something like that.

Avantages

My biggest take away is that all of my reviews pull in one place. I have cut down so much time by having everything in one place.

Inconvénients

I dont currently have any cons. If anything it would be cool to see if they offered more support on negative reviews. this does not change my experience.

Avantages

Being able to assess all of our communities reviews to see where we can improve

Inconvénients

There are some sorting features on the website I wish you had

Avantages

Reputation has given us the insight to enable our teams to identify pain-points, areas of inefficiency or poor service and remedy them - both improving our customer experiences on-site, but also online. It's been invaluable when managing a vast amount of sites and their listings online, all in one easy-to-use dashboard.

Inconvénients

We've come across a couple of things that haven't worked, but the teams have been quick to fix anything flagged.

Avantages

The reputation management part of Reputation is an amazing tool for businesses. It gathers a company's reviews from many different review sites and gives you a score. With this score comes tips on how to improve. This product is great for businesses that want to improve or start their online reputation, as well as established businesses wanting to maintain and manage their reputation.

Inconvénients

I wish it was a little bit easier to change what sites are pushed for reviews.

Avantages

The features that are most impactful, is having the ease and ability to be able to text are customer with survey and review links.

Inconvénients

There is really nothing, I don't like about reputation management.

Avantages

The dashboard is easy to use, the personal customer service is unmatched among all my vendors

Inconvénients

from time to time their access to specific review dashboards gets cancelled. Haven't yet determined why.

Alternatives envisagées 

Pourquoi passer à Reputation

Avantages

We have Reputation.com for our GMC dealer and they have a deal with GM for all dealers. It's inexpensive at just $100/month and they send review notifications anytime a review hits the web for us anywhere to keep us aware. They can respond to reviews for us, but we choose to do so ourselves. It's easy and simple but it works. We know when reviews are out there and keeps us in the loop on the good and the rare bad things people have to say

Inconvénients

You have to pay to play for upgraded features, but that shouldn't be a con. There is basically nothing to dislike because it does the job.

Avantages

The platform is very easy to use and cover a range of items that we needed.

Inconvénients

The platform often has glitches. However, the support team is quick.

Alternatives envisagées 

Pourquoi passer à Reputation

Avantages

The ease of being able to track our Customer Experience and use that feedback to better assist our homeowners has driven an increase in sales, but also related to increased positive feedback.

Inconvénients

Took a bit of time to understand the metrics and how to improve the scores, but the training modules are very useful in bridging that gap.

Avantages

The product is made keeping up with social media, generating the content, and scheduling posts simple for all the onsite teams and me I train.

Inconvénients

Sometimes the program can be cumbersome because it has so much functionality but that is also a good thing/

Avantages

Reputation does what I need it to do in the property management industry. Responding to reviews is so quick and easy. I like that all reviews come into one dashboard, and the prefilled responses make it so quick. There are so many options for reports and you can even make custom ones if you can't find what you're looking for.

Inconvénients

I wish some things on the back end were easier to set up. Not everything is self-explanatory and some things support has to fix for me. I do wish it was easier to send review requests to customers - that's something Reputation is lacking. It would be hugely helpful if they had a passive/automatic way to requesting reviews. Overall it's a solid reputation management platform.

Avantages

Getting reviews online has helped my practice grow in a very positive way. Reviews help me get feedback that is good and bad. My employees know they need to treat patients with dignity, respect and the utmost professionalism or they may get named negatively or positively in a review.

Inconvénients

The I pads for reviews constantly don’t work. Customer support numbers constantly change and it may take time to find someone to return my calls and fix my problems. Once I get the correct employee they are always very knowledgeable and get the issues resolved

Avantages

Its extremely easy to manage online reputation. The Reputation X helps us know where to get reviews to grow

Inconvénients

Customer service isn't always the best but not the worst

Avantages

I like how simple it is to use. It's very easy to maneuver through as well as train people on how to use it since I have to train staff almost every week. The price of this software is extremely reasonable compared to many other companies out there.

Inconvénients

I don't like that it doesn't always work. That's kind of a big issue for our company. One of the key functions don't always work and we don't get alerted that it isn't working so we have to find out ourselves after months of using and paying for the service.

Avantages

Easy to use for our employees who have a varying background in technology. A great variety of products that can be packaged to meet our different needs for each community.

Inconvénients

Disconnections can occur regularly and we have had several POCs since we started on the software.

Avantages

Reputation.com keeps me up to date on all my client reviews and gives me great reporting options. Timely notifications help us stay on top of customer sentiment. This is a great platform to keep track of franchise locations or separate clients with different organizational structures.

Inconvénients

There are a few features that are cost prohibitive on a per-location basis for us. However, the upside is that these features are a la carte and not required to get good coverage.

Avantages

I like that we are able to have insight into multiple review sites into one place. Macros are easy to use and reporting is customizable and super helpful. Our account manager is super responsive and always pleasant.

Inconvénients

The newer functionality is buggy, but we are beta testing some products.