Reputation

Avantages

I love that I can manage the reviews and business listings for my multiple locations through one platform.

Inconvénients

I'm still learning features I didn't even realize I had access to. The addition of the Learning Academy is a huge benefit as I'm now in constant learning mode and gaining ground rapidly in how I use the tools.

Avantages

I loved the Reputation management of reviews and reputation, it proved to be very effective. I loved how Reputation provides us with innovative and customized options to follow all reviews in one space, to help us improve engagement with the audience. I liked the success of Reputation in collecting and classifying reviews from all platforms, it simplifies for us to focus on knowing customer trends on each platform independently and formulating appropriate responses efficiently. The excellent artificial intelligence support made the automated response to reviews appropriate to their content and in real time.

Inconvénients

I did not face any complications, Reputation always collects reviews in real time.

Avantages

Reviews management piece works fairly well

Inconvénients

All the Nuvi products are faulty - we faced multiple issues with post scheduling and now we're starting to completely move off of reputation due to the number of problems we've encountered over the last few months

Avantages

You have your own account manager who is very attentive to any needs.

Inconvénients

I think they are best for a smaller company than we have. We have a lot of issues with our information syncing.

Avantages

Reputation is a fantastic modular-based online platform designed to help organisations with multiple locations to manage their social media, reviews, third-party listings and surveys, all from one place.Having a platform that collects everything is great but where Reputation excels, is the ability to really understand what the customer is saying through NLP (natural language processing). It's always great to receive a 4 or 5-star review, but measuring just on a basic system like that won't tell you the full picture. With Reputation, the system can "read" the feedback and place the themes into categories, weighted on sentiment and volume. These insights can help with staff retention and attraction and support your marketing efforts (focusing on the areas you excel at) and operational teams (addressing regular areas of concern).We have been fortunate to have a brilliant CSM (customer success manager) who has been working hard to support us when we've run into issues (which do occur from time to time).There are other platforms on the market, but from those we tested, none were at the level of Reputation. Indeed, we have been using them now for almost two years, alongside many other well-known and respected brands across healthcare, automotive and hospitality, and therefore would recommend Reputation as your next provider of choice.

Inconvénients

The platform isn't perfect. There are certainly flaws - for example, how some of the numbers are calculated, some of the broader customer support tickets aren't always dealt with properly (it does on occasion feel like the tickets are being rushed due to SLA rather than focusing on resolution of the actual problem), and on occasion, a small number of reviews don't get pulled into the platform - but I do recognise that the company are aware of their own areas for improvement and are actively working to address these - as any good company should be doing. In addition, sometimes issues are a result of connections provided by review platforms themselves.

Avantages

It allows us to manage the reputation of our company on Google.

Inconvénients

Their support team isn't as knowledgeable about the program as they should be.

Avantages

All you need for review and social management is in one place.

Inconvénients

There are a lot of bugs with the new social scheduling suite.

Avantages

I am happy to be able to compare and contrast our various properties on the basis of their number and quality of reviews.

Inconvénients

Sometimes, it's tricky to find exactly the feature or setting that I am looking for in order to generate a specific report or graph or something like that.

Avantages

Being able to assess all of our communities reviews to see where we can improve

Inconvénients

There are some sorting features on the website I wish you had

Avantages

Reputation is easy to use, yet powerful enough to handle even the most complex online reputation challenges. Additionally, Reputation's reporting features give us a clear understanding of our online reputation.

Inconvénients

I wish there was a free version of the software.

Avantages

The reputation management part of Reputation is an amazing tool for businesses. It gathers a company's reviews from many different review sites and gives you a score. With this score comes tips on how to improve. This product is great for businesses that want to improve or start their online reputation, as well as established businesses wanting to maintain and manage their reputation.

Inconvénients

I wish it was a little bit easier to change what sites are pushed for reviews.

Avantages

Having everything in one place helps me to save time and effort. It makes training new hires much easier as well!

Inconvénients

Everything seems to be an add-on. I know not every part is applicable for every company, and that we get to tailor our package however.

Avantages

The ease of being able to track our Customer Experience and use that feedback to better assist our homeowners has driven an increase in sales, but also related to increased positive feedback.

Inconvénients

Took a bit of time to understand the metrics and how to improve the scores, but the training modules are very useful in bridging that gap.

Avantages

Great help in keeping our online reputation and reviews under control

Inconvénients

A bit on the pricier side from what I have looked at but has great potential

Avantages

Being able to post to Google, Facebook and Instagram simultaneously and schedule future postings has streamlined our social media processes and has served as a valuable platform to our organization.

Inconvénients

I have no complaints or suggestions at this time.

Avantages

We have Reputation.com for our GMC dealer and they have a deal with GM for all dealers. It's inexpensive at just $100/month and they send review notifications anytime a review hits the web for us anywhere to keep us aware. They can respond to reviews for us, but we choose to do so ourselves. It's easy and simple but it works. We know when reviews are out there and keeps us in the loop on the good and the rare bad things people have to say

Inconvénients

You have to pay to play for upgraded features, but that shouldn't be a con. There is basically nothing to dislike because it does the job.

Avantages

The platform is very easy to use and cover a range of items that we needed.

Inconvénients

The platform often has glitches. However, the support team is quick.

Alternatives envisagées 

Pourquoi passer à Reputation

Avantages

This platform is very diverse in what they offer. I love how all review sites are in one place. The survey builder is easy to use and pretty flexible. Our account managers are fantastic! Very good at communicating promptly!

Inconvénients

I'm not a fan of the filtering options functionality. The options are great! But the functionality can be smoother and more efficient.

For example, if I have 100 locations and I want to filter down to show only 2, then I can do that no problem.

However, if I want to add a 3rd location to my filter list, I have to first show all again (which reloads everything) then I have to filter down to the 3 locations.

To me that's an extra unnecessary step and waste of cpu resources.

Avantages

Reputation.com has many uses for our team, but the most important is its scalability. There are no other platform that can handle our large amount of reviews, both in monitoring and responding, as well as keep our best practices in mind. Their account reps are also an important factor in our satisfaction and we have always dealt with very intelligent, organized, and kind people.

Inconvénients

Competitive reporting should be as accurate as possible as we use it to guide our decision making, yet there has been some push back on other teams to make sure this information is correct. I believe it is in the queue to fix now, but it shouldn't have taken as long as it did to get an answer when it is said to be one of the values of working with Reputation.com

Avantages

I work in the multifamily housing industry with a portfolio of 5 properties and your platform makes it easy at a glance to keep on top of each of my sites online reputation scores.

Inconvénients

I wish that it included the actual ORA score for each site though, on the weekly rollup report.
I think it may be a little less user friendly to the onsite managers for responding, but I find it very useful and easy to manage.

Avantages

Right after i signed and paid for a year, they changed the program and Yelp was no longer a part of it. I still stayed, but then halfway through the year, they changed the process for me to upload data, and for 7 months none of my emails went out. No one told me, nor did they refund any of my money, so when my contract expired I quit. I would never use this company again!

Inconvénients

Service was terrible, no one is very helpful. HOrrible.

Avantages

Working for a franchise group, it's really convenient to aggregate reviews to this platform for all of our franchise centers (800+). It's helped review sentiment so that we can see our strengths and areas of opportunity in the business.

Inconvénients

It was unfortunate when Yelp no longer shared their data with the platform. Many of our guests leave reviews there so it caused us to still make sure both areas were reviewed frequently to monitor sentiment. I'd really appreciate a key word search so that we can pinpoint reviews that contain key words we're looking for.

Avantages

It is a great tool to solicit feedback from our customers.

Inconvénients

The actual tool is fine, but it takes weeks to set up new programs through their customer service team and you do not get direct access to an account manager. You can only leave voicemail messages on a generic line or send to a generic email address. Impossible to escalate issues.

Avantages

Compared to others, Reputation.com provides easy-to-understand data that doesn't require a PhD to decipher. Additionally, the price for their product is much better than the competition.

Inconvénients

Could use some more customizable inputs. For example, the ability to "merge" two clients' information into a single report (many of our Regional Managers need a rollup report, just for their regions, not the entire portfolio).

Alternatives envisagées 

Pourquoi choisir Reputation 

Logiciel antérieur 

Avantages

The software provides you with a platform to easily reply to all reviews left online, track your online reputation, as well as mentions across social media.

Inconvénients

Nothing! We recently renewed for our 3rd year with Reputation.com. Their customer support and response time is excellent.