PowerVista RollCall

Avantages

-We ve replaced all our excel worksheets and paperwork with this software. It is capable of maintaining an updated database for students, instructors, classes and programs.
-Additionally, one of the best features is the contacts database, which, in our case, is used as a CRM to follow up on potential customers. Very useful, it hast replaced the use of outlook and calendars.
-The information from reports can be used for marketing research. We also export all the data to excel sheets to do additional filtering we can t manage with RC yet.
-Great customer support, available through email and skype.
-Customer support is always finding alternative ways to solve issues, and helping along the way.
-Easy to install, constant updating and improving.
-Even without customization, we could adapt our processes to the software and make good use of most of its features.
-Very good price-value ratio.

Inconvénients

-The manuals were not too user-friendly and it took some time to learn how to use the software. We are currently developing our own manuals based on our own processes. But once learned, it is very easy to use.
-Because of the different uses made by different customers, some of the updates made to the software create problems for us. But customer support works on them and gets them fixed almost immediately.
-We ve had some problems with emailing from the software. But we are working on them.
-The designing of new reports has been hard, we have not managed it yet, except for a couple of basics. We will be working on that next.

Avantages

Easy to use interface with intuitive controls and functions. Flexibility to customize the wide range of features for specific application or special reporting needs. Our college is only using a fraction of this software's capabilities, but RollCall's designers have made it function just as well for limited use as with extensive use, leaving room to grow as our program grows. Software support has been attentive and effective.

Inconvénients

I would love to attend a week-long seminar on using RollCall to its fullest extent. I want to learn more and become an expert on this excellent tool! As far as I am aware, there are no classes available for users short of the online tutorials, which can be very generic and not address specific issues. Thank goodness for courteous and helpful support people!

Avantages

The organization of the Data information along with the number of reports that are available. The Customer Service is Awesome, ease of contact and knowledge of Software.

Inconvénients

The User Manual needs to updated and should be made for an end user not a computer technician. The Default Names on Headings need to be user changeable.

Avantages

I found it easy to use once I became familiar with it. But the best part of my experience with the program is its technical support. A user-friendly interface is easy to use even for inexperienced users.

Inconvénients

It is necessary to update the User Manual and it should be written for end users, not for computer technicians. The default names on headings should be able to be changed by the users.

Avantages

1) user-friendly interface
2) easy to use even for an inexperienced user
3) all basic features that a school/university needs to keep the records, grades, etc.
4) a detailed manual
5) customer support is one of the best things that come with this program: very helpful and ready to assist at any time

Inconvénients

1) we would like to have the option to generate the transcripts in doc format as well

Avantages

This is much more versatile and robust than our previous system. It allows for growth in the school along with customization as required.

Inconvénients

Some of the elements were not flexible due to the off the shelf nature. However, support always figured out a way for us to accomplish our goals in a different way.

Avantages

Fairly intuitive, even for one new to the registrar processes

Support always available and response is immediate

Simple and straight forward to use, but with all the features I need

Suggestions/requests/improvements are always welcome and acted on

Registration is a snap!!!

Inconvénients

none found

Avantages

We are a small, non-traditional school and this product has worked very well for us. We have implemented most of the standard features and modified features as needed. The support of this product is outstanding!! I have always received prompt answers to my questions and excellent suppport from the programmers. I would defintely recommend this product.

Inconvénients

As I mentioned, we are a non-traditional school, so we had to make some modifications to make this product work for us. They were not difficulty changes and the customer service was great throughout the process.

Avantages

We have been using Roll Call for six months now and I am very pleased. We have been able to automate many tasks that took an employee about 2 hours per day. Now, it takes 15 minutes! We were able to work with Roll Call programmers to customize some critical features. How many companies are eager to work with you so their software can be specific to your own business? At a time when customer service is lacking in almost every vendor/business I work with, I am always grateful for the excellent service and assistance I receive from Roll Call.

Inconvénients

None at this time.

Avantages

This is an easily manipulative program once you get familiar with it. But the best part of my whole experience with the program is the technical support. Lynne Vongries has walked me through every process I need to know, and she has tailored all aspects to my needs. She goes above and beyond helping me whenever I call and puts me at total ease.
She is always available and very, very pleasant.
Lynne is one smart cookie.

Inconvénients

There are no cons - if there were any cons, Lynne has shut them off for me!!

Avantages

track students, classes and all kind of reports in an easy way.

Inconvénients

Slow, GPA sometimes is incorrect.