LogMeIn Central

Avantages

The deployment is the best feature as this is so simple accross our large network of machines to run a bulk upload of new software to save time

Inconvénients

The costs when compared to Teamviewer etc seem rather high

Alternatives envisagées 

TeamViewer Remote

Pourquoi passer à LogMeIn Central

reputation and reviews for logmein were more favourable

Avantages

Log Me In Central has been my go to remote repair tool for my customers. The software is secure easy to use and is loaded with features.

Inconvénients

The pricing a little high to add features it costs to use but every feature is very useful for your business

Alternatives envisagées 

TeamViewer Remote

Pourquoi passer à LogMeIn Central

The organization feature, software updates and alerts with Dual Authentication Feature for security gives you peace of mind your customers computers are always safe. Central allows you to install a client software so you can remote with a password protected feature without the customer intervention.

Avantages

Easy to use
Client, means you don't have to log on through the website everytime.
Dual Authenication with secure code texted immediately to your phone.

Inconvénients

When using it with Microsoft Hyper-V, if you connect the host and then go to a guest within the host, 10% of the time your mouse will stop working and the only way to fix it is to reboot the virtual guest.

Kind of expensive

You have to have the advanced version to be able to use file transfer. We found that too expensive for how much we use it so we dropped it.

Avantages

There is something really special about logmein. This software rocks!
when you manage several companies, several computers, servers, and remote users you know you have your hands full.
Logmein is one of the greatest to help you achieve just that.
You can create groups (companies), assign users to the groups, give them rights to those groups, have computers in the groups... and you can manage all of those computers and connect to them remotely.
Depending on the version you can do things remotely without having to sing into the computer and know everything you need to know about the status of the computer from a single place (the Central).

I have rarely had an issue or a problem with it, it was awesome to be able to control and help free users (no longer an option) and know that no matter what you have the right tool to connect every single time.

Deployment is also extremely simple

Inconvénients

The only thing I did not love was the fact that they removed the free version.
By doing so they removed the option to have people who are starting out to build their business.
They also forced several people into finding alternatives that would not be as expensive.

Avantages

Logmein gives you fill access to your computer from am outside location. I have had no issues with full functionality of software remotely.

Inconvénients

There is a large lag time so getting tasks done remotely can take a while. Beyond that I have no issues.

Avantages

This was easy to use and set up for 2 computers to access our server. I like the security of the access that it provides and the ability to define access of the user.

Inconvénients

When trying to track employee work time I found it difficult with the information provided to determine if someone was actually accessing programs or just logged in. I need more details of tracking employee access than this was able to provide but we continue to use it for employees to work from home and remote in to our server.

Avantages

We use mostly the free edition of license for our customers within Central, we use other RMMs to obtain Pro if need be (remote printing, file sharing, etc...)

It is easy to give remote access to employees of our customers

Adding remote users is simple and easy

I don't have to keep track of passwords, if a customer forgets theirs, they simply perform the forgot my password routine

The interface is simple and there is not much to learn

Inconvénients

Somewhat limited with free licenses (remote printing, file sharing)

That's about the only issues I have with it.

Avantages

Use across multiple platforms and operating systems.

Inconvénients

Resizing of windows and the speed of the refresh in NJ jcb v

Avantages

We've been using this product for decades. We've watched them grow, change, merge, etc. All in all the product is very stable and support has been great when needed.

Inconvénients

many years ago the price increase we had to pay to keep using the product "as is" was insanely high

Avantages

I liked that you could use the web and use an APP for connecting to computers. I liked that I coudl use my cell phone app to connect when away from my PC. It was intuitive and easy to use

Inconvénients

This software was more expensive than other similar products. Only payment option was for 1 year where other products have monthly payment options. The software did not offer the same options like multiple screens that other software provides. That is a pretty big item to miss today when most clients use multiple screens and they are not familiar with dragging things between 1 screen.

Avantages

I've been using this software to log in to my computer remotely from any PC and it has enabled me to do my work from anywhere - including Vietnam, Cambodia, and Costa Rica. All I had to do was set it up on my computer and log in and I can access my desk in the office from anywhere.

Inconvénients

There is nothing I don't like about the software. It has been 100% reliable for me, regardless of where in the world I am located.

Avantages

I am able to set up groups within LogMeIn to specify domain/non-domain/desktop/laptop/server/etc. This makes finding the correct computer much easier
LogMeIn can be installed via GPO and when configured correctly functions with zero intervention from IT staff and runs silently in the background so the users are not disturbed by it.
Two factor authentication ensures that the account cannot be breached by any means
Passwords can be set for each computer so in the extremely unlikely event of 2FA being breached the computers remain secure.

Inconvénients

There is a "Trust this computer" or "remember me" button on the login - this does not work if 2FA has been set up. It is confusing and frustrating to keep this button available on the "enter the code we just text you" page when it serves no purpose.
On rare occasions LogMeIn has crashed requiring the client to reboot their PC before it becomes accessible again.

Avantages

You can easily login to a system that has issues any time and any place. Also you can see the status of the computer for usage and updates and more. Plus you can give access to your customers to their system as well.

Inconvénients

Is the port that is used for LogMeIn. It is a critical port that makes the PCI compliance to fail

Avantages

Fully functional command prompt, registry editor, event viewer, task manager, service manager, etc., WITHOUT having to take over the PC you are working on! This makes troubleshooting and running scripts on remote computers extremely easy, as you don't have to wait until off-hours since you don't have to take over the actual computer. It's got a great system for organizing your computers into groups, and it's HIPAA compliant with all of the auditing and tracking required.

Inconvénients

It's very expensive, and they keep raising their prices. They've raised prices by 3 times over the past 3 years. I expect this will continue.

Avantages

Easy, reliable and great for setting up remote access for notice users who need to work remotely or connect into a pc occasionally.

Inconvénients

Cost has gone up over the years. use to be much less expensive. be sure to buy a longer time period to get discounts.

Avantages

Flexible subscription options. The charts & reports are very useful.

Inconvénients

A few major changes were rolled out, but not made public to even the subscribed users till last minute.

Avantages

Reliable.
Easy Installation.
Ability to allow customer to access their system remotely as secondary user for no additional charge.

Inconvénients

Expensive.
For the price, features such as file transfer and system monitoring should be included.

Avantages

I keep this on all my PCs & laptops. Great solution for keeping secure logins in one place. Very easy to use.

Inconvénients

Depending on which version of windows you are on, sometimes it requires you reinstall a couple times to work properly.

Avantages

LogMeIn's best feature is unattended remote access.

Inconvénients

The product is very expensive for a basic remote access application, which is what the base product is.

Avantages

It's convenient, easy to use and is also mobile friendly

Inconvénients

It's pricey and there is not another company compatible and they know it.

Avantages

It takes care of the basic necessities extremely well. Many of the more advanced features are buggy or of limited usability.

Inconvénients

The bugs and the limitations of the advanced features. VERY pricey for what it is. Without substantial discounts, it is a very poor value.

Avantages

I used Logmein for several years when it was free. I was able to access my computer from anywhere and resolve issues remotely with great efficiency. It would allow me to give support to my team at any time and from anywhere.

Inconvénients

I stopped using it when they implemented charge for any user. Being a small business owner I had to check what else was out there. It was a great tool and helped me with my business but it wasn't an essential tool for my business success.

Avantages

Easy to set up and use. Anyone can understand how to deploy it.

Inconvénients

Super expensive. We were a early adopter and we used it on over 200 PC's for remote support. Orginally it was free.. We realize that's unrealistic. Every year they double the price. We stopped using them when our bill was going to be over $2500. Started using Splashtop which is a fraction of the price and is way better.

Avantages

LogMeIn is by far the best remote software I've used. Having over 200 remote computers at various different business locations can be hard to keep organized but not wtih LogMeIn. LogMeIn easily lets you catolog machines by subfolders and it even lets you setup installation deployments!

Inconvénients

I honestly cannot say there is anything about LogMeIn that I feel can be classified as a con! I love the software and I use it on a daily basis. With an average of 350 computers connected to it.

Avantages

It give me the flexibility to access computers for support and other productivity purposes on an as needed basis. No need for the end user to go to a website and allow access. It also organizes the computers by group as well as setup additional users with selected access, as needed. Easy to use user interface and manageable from anywhere on the internet

Inconvénients

We feel the cost is higher then is should be. also the Captcha security, while good to have, can be an obstacle at times