ShipStation

Avantages

The user interface, the dashboard and ease of the settings.

Inconvénients

Can't think of any. Keep up the great work

Avantages

Shipstation offers everything one needs to operate a compact, medium or large fulfillment business.

Inconvénients

There are so many features that we don't use, I wonder if it might be better to have the option to build a subscription level rather than use a subscription tier that's centered only around volume.

Alternatives envisagées 

Pourquoi passer à ShipStation

Avantages

I like how easy it is to collect order, print the labels, and get items shipped out. It was also really easy to purchase a label if needed.

Inconvénients

I cannot think of a feature I didn't like about Shipstation.

Avantages

The ai chat bot was great. Very well trained. I was excited, but could only go so far before I needed a human. Then things went to hell. Never could get it working to know how well it works.

Inconvénients

There are many problems and the labels were misleading so it was impossible to know what the real problem was. Is it a bug? Is it misconfiguration? Is it just something I don't understand because the explanations on the page weren't clear? I couldn't say and live chat was not helpful at all. He couldn't understand the simplest questions so after 2 hours of trying to get the app connected to our store, and Loom video after Loom video I made to make it easy for him to comprehend, I had to give up trying. Even though his vocabulary was large, it's pretty clear, because of his lack of comprehension, that English was not his first language. But if he knew his job, the language shouldn't have even been a problem. If the shipping app doesn't connect to your ecommerce store, and I showed him pictures to make it crystal clear (it said no shipping options), he should have been trained enough to know what to do to fix it. He didn't even understand the question.

Avantages

Shipstation has by far the best UX/UI of any of the shipping softwares we've used (Shippo, Easypost, Pirate Ship). It also has far more frontend features. If you're primarily using the web portal for shipping management, this is your best bet. You'll get things done much faster than with alternative options.

Inconvénients

The biggest downside of Shipstations is their carrier rates. USPS rates are quite bad as they force you to provision your own USPS account. Other platforms allow you to use their rates for USPS, which gets you much better discounts (unless you ship 50,000+ pieces a month on your own account, you won't match the discounts on Shippo or similar).

Alternatives envisagées 

Pourquoi passer à ShipStation

Avantages

The detail. It remembers your customers, contains and keeps all of the pertinent information, even if you are just looking for an email address.

Inconvénients

So far, I can’t note out any particular con, as it performs exactly the way I need it too. When you ship products, it saves so much time.

Avantages

It integrated well with Shopify, Walmart.com, Etsy, eBay and Amazon.

Inconvénients

It had connection issues with the remote printing option and Rollo. I would have to frequently disconnect and reconnect the software. The cost jumps up rapidly after 50 orders, and during my off season, if I'd forget to downgrade, I would pay a lot for services I wasn't using

Avantages

I like that it’s a trusted name and that they offer competitive shopping rates.

Inconvénients

It is expensive to be signed up with their highest tier plan, which is what I need for my volume of shipments and DHL integration.

Avantages

it is relatively easy to use and has the same rates as other sites.

Inconvénients

the customer service is a horrible joke. I can't say how bad it is.

Avantages

Shipstation helped my team and I to be organized and not only on time but ahead of time when it came to shipping products to our customers.

Inconvénients

Our inventory was never accurate. It stayed a mess and always our weakness.

Avantages

It integrates with everything we need - far more than any other tool

It also provides the best out of the box reporting of any tool

Inconvénients

Some of the functionality is just kind of weird compared to other tools we've used. Most of it is quite similar, but we run into things that aren't great from a user experience standpoint ocassionally.

Avantages

ShipStation is the tool we use for fulfilling orders every day at Curl Warehouse. It allows us to bring in our carrier rates, save our regular package sizes, etc. It is great having everything in one place.

Inconvénients

There are few alternatives to ShipStation within this price range, and I think ShipStation knows that we don't have a lot of options. Customer service is practically non-existent and several features don't really work as well as they should, such as order filters, updating product information when it is updated in Shopify even though the tools are connected, printing product vendor on the packing slips isn't possible (WHY?! This seems like something so many of us would find beneficial), and there are several other things that seem like they should be part of the tool that aren't and would be really helpful for merchants.

Avantages

ShipStation is easy to use and doesn't require too much training

Inconvénients

There are occasional errors on the website that can last a while and the customer service take a while to get through.

Avantages

HOW EVERTHING IS EXTREMLY EASY TO NAVIGATE

Inconvénients

i PREFER TO USE THE OLD LAY OUT AS OPPOSED TO THE NEW LAYOUT.

Avantages

Ship Station is a convenient and cheaper way to ship your products to your customers. I didn't realize until when I seen how much I had to pay monthly for my Shopify store it got expensive so I started using Ship Station.

Inconvénients

Sometimes I may have trouble logging into my account.

Avantages

ShipStation is extremely easy to use, I like that you can assign weights to products to where you don't have to manually type them in each time. I also like the Bulk Updates option so I can print many things at once, which is especially useful for efficiency and large order days.

Inconvénients

Customer Service via phone usually has a long wait time; however, the chat option typically responds quicker.

Avantages

It allows me to keep an accurate inventory of uniforms, ranks, and supplies.

Inconvénients

The ability to input new inventories into the system is tedious at first, however you can quickly adapt to the interface.

Avantages

It is generally reliable and easy to implement and use.

Inconvénients

I do not like that the customer support is very weak and ineffective.

Avantages

Nothing except international shipping less

Inconvénients

Horrible customer service. They don’t answer phone. Website terribly confusing and difficult to use on IPhone The free trial is a lure as you must give a credit card .Sales rep didn’t mention you must cancel on their website which is difficult and requires multiple steps. Canceling by email or message to rep or customer service WONT get you cancelled and your credit card charged. There notifications go to spam . They quoted the wrong charges and didn’t mention u don’t get a tracking number so if you do business on EBay you’ll be dinged.They lie to avoid responsibility for their shortcomings ie 90 day free cancel period… they didn’t honor claiming I used their service after the 90 days.. bold faced lie. STAY AWAY

Avantages

I verity of options offered in the product is extensive and well organized

Inconvénients

Could be more user friendly for some of the options available

Avantages

Easy to set up, great customer service and support!

Inconvénients

A bit of a learning curve but luckily customer service guided me through.

Avantages

ShipStation helps many countries especially in Africa to import more products from different parts of the world which helps to the creation of jobs to the local citizens And the price is cheap compared to airShipping

Inconvénients

The import takes longer period 30- 60 days for one to get his/her product

Avantages

ShipStation is a good business and i will recommend to people running business store so that they can request orders to be shipped

Inconvénients

They are very friendly and fast to work with customers

Avantages

Good shipping rates and connectivity. Worked well when I was drop shipping items I manufactured for another company.

Inconvénients

This is too complex for a two platform business. I wouldn't want to use this again if I have a choice of a simpler shipping platform.

Avantages

I like that we can use all our carriers and easily monitor which things have shipped and what hasn't.We are able to split orders if needed and put things on hold.

Inconvénients

One thing I would like to see is to be able to see when a shipment has not delivered. You can't filter shipments by "undelivered" so it's hard to spot carrier issues that come up. You just have to search through the whole list.